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As a Customer Service Advisor and Administrator, you will be an integral member of an award-winning Customer Service department that demonstrates prides and passion for delivering outstanding service in an ever-changing industry. In the Customer Service Advisor & Admin position, you will be responsible for ensuring that you are supporting our customers queries proactively and professionally both verbally and through administration interactions in agreement with our Service Excellence requirements alongside our business key performance indicators. There will be a strong focus on first time resolution and excellent customer service. You will be working with a team of several other CSAAs across the states. The role will involve: Providing helpdesk/order fulfilment style support and advice via email and telephone, to our customers. Navigating Beulah Logistics systems and with a strong understanding of processes Providing excellent customer service Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process. Investigating and offering a timely response to customer enquiries and requirements. Taking ownership of queries and actions appropriately. Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI’s. To work towards providing the highest standard of service in all interactions with customers, receiving consistent Level 2 Service Excellence scores. You will need to be proactive and self-motivated with excellent communication skills, both verbal and written. You will also have strong attention to detail with customer service at your core. You will also be committed to progressing your own learning and development. You will also have/be: Ability to work well under pressure and multi-task when required. Able to communicate effectively with customers by telephone and email. Able to work against performance targets surrounding quality and productivity. Ability to be extremely organised and have excellent attention to detail. Able to work flexibly, as a team as well as on your own to meet deadlines and targets. Ability to learn quickly and work within clearly defined processes but use own initiative when needed. Strong problem-solving skills with the desire to provide superior service. Computer experience including Teams, Word, Excel and Outlook. What it's like to work at Beulah Logistics: If you want to be part of a dynamic, fast-growing company, Beulah Logistics ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.
Full Job Description Perspective ABA is a behavioral health organization and educational consulting company, providing Applied Behavior Analysis (ABA) and educational consulting services for children with an ASD, ADHD, related disabilities, birth to age 21 in the Staten Island area. Our highly qualified BCBA/LBAs/NY (Board Certified Behavior Analysts/ Licensed Behavior Analysts) possess years of documented experience and training and utilize their extensive skills to improve educational, social, behavioral and adaptive skills with individually tailored programs. We offer expert treatment, training and teaching, innovative techniques, and compassionate and creative therapy. We are currently seeking Board Certified Behavior Analysts and New York Licensed Behavioral Analysts to provide weekly teaching/therapeutic hours to clients diagnosed with Autism Spectrum Disorder and/or other behavioral, social and communication challenges. Providers must not be employees of the NYCDOE, must have after school or weekend availability and must be appropriately licensed. Training in specialized reading instruction and common core in addition to ABA experience is needed. In addition to clinical skills, the provider must be fluent with Google products, meet, drive, etc. and possess superior writing skills. Afternoon hours needed currently, after 3pm. Per diem positions available, excellent compensation and supportive work environment. Provider Key Skills/Experience · Active BCBA or LBA or NY Special Education certification/licensure · 3+ years experience in ABA instruction · Strong knowledge of ABA techniques · Strong data analysis skills · Excellent written and oral communication skills · Excellent interpersonal skills · Advanced knowledge of child development hierarchies · Advanced knowledge of program hierarchies · Ability to lead and instruct therapists · Comfortable with technology, including use of web-based tools (Google Meet, digital whiteboarding/Figma or equivalent, Sheets, Docs) · Common Core knowledge WHAT WE OFFER: · Per diem positions · Flexible Hours afternoons and weekends · Competitive Salary · Job Types: Hourly · Supportive environment/collaboration with BCBAs/LBAs/teachers- NO RBT’s · 1:1 Work with students · Pay: $100.00 per hour