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Job DescriptionBenefits: • Retirement Plan with Matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Training & development, • Competitive Compensation, • Paid Time Off Reporting directly to our Customer Service Manager, you will be responsible for reviewing all details on customer orders to smoothly transition then into our production process. This role entails engaging in daily conversations whether face-to-face, over the phone or via email - with internal and external customers to verify product specifications and record all order details. Strong communication skills with attention to detail and the ability to work independently are essential. Candidates must be comfortable working both independently and as part of a team, with a proven ability to thrive in either setting Responsibilities • Process and manage incoming orders with precision for protective clothing from customers using Excel, Word, Inventory system and cutting machine software., • Learn all product lines to review order specifications to ensure compliance with product configurations and customer requirements., • Prepare orders for collaboration with purchasing, design, finance, and production to ensure smooth order fulfillment., • Create production identifier documents; garment labels using specialized software and printer; and prepare shipping labels and order tracking through UPS, • Maintain accurate records of customer interactions and transactions., • Communicate with customers via email regarding order status, changes and timelines., • Routinely send dealer invoices, verifying pricing and information., • Address warranty issues and customer returns via return material authorization process with the ability to lift 20-30lbs periodically to move garments., • Follow, update, and maintain procedures when applicable., • Support periodic physical inventories, counting components for protective clothing., • Other duties as assignedQualifications, • Associates degree; or equivalent combination of experience, education, and training., • 2+ years of experience in customer service working with a technical product with detailed specifications, order processing and administrative support., • Proficiency in Microsoft Excel comfortable with moving data, formulas, and conditional formatting (test will be required), • Strong written communication skills and analytical skills with attention to detail., • Ability to work independently and manage multiple priority projects with strict deadlines., • Experience working in Microsoft Outlook managing a shared mailbox.

Job Description Senior Support Engineer, Core Systems About TireHub: At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Role Summary: The Senior Support Engineer, Core Systems is responsible for the operational maintenance, stability, and monitoring of TireHub’s critical platforms, including ERP, Delivery, Yard Management and related systems. This position reports to the Application Support Manager or Product Owner, Core Systems. When you say YES to something bigger: • Choose your day one benefits which include a no cost health insurance option, • TireHub funded Health Savings Account, • Additional benefit options including TireHub paid short/long term disability and life insurance benefits, • Paid vacation and holidays, • Parental leave programs, • Build your financial future with 401(k) including TireHub match, • Access to tire discounts, perks, and so much more! The individual must exhibit the following core TireHub commitments: · Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. · Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. · Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. · Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. Role Specifics: · Establishes and maintains proactive support monitoring for systems in scope. · Creates and maintains support knowledge, documentation, and runbooks for enterprise platforms in scope and their connectivity. · Identifies, diagnoses, and coordinates resolution of technical issues on assigned applications. · Ensures timely detection of application stability and/or functionality issues to up-time and reliability. · Develops support procedures and coordinates work across offshore and onshore support resources, providing tactical leadership as needed. · Detects and responds to system outages with appropriate triage, correction or escalation as per established runbooks. · Escalates issues to third-level resources including developers and vendor partners. · Serves as liaison between support groups (e.g. offshore support, and Customer Connectivity support) to ensure seamless transition. · Acts as onsite representative for support teams at the Headquarters, fostering collaboration with business departments requiring escalated support. Competencies: • Communication: This role requires strong communication skills and the ability to collaborate effectively across all organizational levels—from technical teams to executive leadership., • Agility and Adaptability: Thrive in a dynamic environment and embrace new methodologies., • Problem-Solving: Advanced analytical and critical thinking skills to identify, diagnose, and resolve technical issues efficiently., • Optimizes Work Processes: Identifies and implements the most effective and efficient processes to accomplish tasks, with a focus on continuous improvement and operational excellence., • Collaborates: Builds strong partnerships and works collaboratively with others to achieve shared objectives and to research, experiment, and benchmark advanced analytical, data science, and ML/AI methods and technologies., • Entrepreneurship/lntrapreneurship: Recognizing (market or business) opportunities for current/new products/services and finance, considering them in a businesslike manner (profit focus, cost savings, delivery timing) and taking action; taking risks and achieving a business advantage. Education/Experience: · Bachelor’s degree in Computer Science, MIS, or related discipline is preferred · 3-5+ years of applied technical support or systems administration experience preferred. Required Knowledge, Skills, and Abilities: · Applied knowledge of ERP lifecycle Accounts Payable/Accounts Receivable, inventory management, finance, GL) and warehouse/logistics systems (WMS, TMS, Yard Management Last Mile Delivery. · Expert knowledge of SQL Server interfacing technologies (Transact SQL). · Experience with Jira (or similar tracking tools) and GitHub (or other version control systems). · Proficiency with Postman or Fiddler, for API/web debugging. · Hands-on experience in an Agile/Scrum environment. · Strong skills in creating and maintaining support documentation and knowledge bases. · Ability to review Solution/Enterprise Architecture artifacts for supportability. · Strong diagnostic and triage techniques. Preferred Knowledge, Skills, and Abilities: • Working knowledge of Azure (Application Insights, App Services, Logic Apps, Azure SQL, Service Bus)., • Familiarity with Visual Studio IDE.NET Core, and AWS (Elastic Beanstalk, S3, EC2)., • This is a fast-paced and dynamic operating environment., • Majority of time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles., • Must be able to work flexible hours during routinely critical times to support the department. This is a Remote - US based position

Job Description Join our award winning A -Team! Ready to product exceptional results with exceptional people? Get in touch, we would love to get to know you. Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we're well-versed in OEM standards and the intricacies of a dealership or group's local business. The Subaru Care Connect Account Manager will travel within the assigned territory to the designated area dealerships to ensure program understanding and usage of an exclusive marketing software platform in partnership with Subaru for their automotive dealership network. The individual filling this position is expected to both service and support the dealership's participation of this program, as well as sell participating ongoing services. They will develop a core relationship that facilitates an ongoing business relationship with the Subaru field force and the territory dealerships. Must be Located in Southern New Jersey or East Pennsylvania Position Responsibilities: • Enroll and maintain Subaru dealers., • Inform & educate dealers on our program, program processes and program updates., • Train dealership and Subaru personnel on utilizing software and marketing programs., • Assist dealers in selecting and launching individual & quarterly marketing programs., • Support and direct the benefits of the program during in-person and phone follow-up., • Act as the primary sales and support contact for assigned geography., • Keep the company accurately apprised of the program status of each assigned dealership within Subaru's territory., • Build and maintain a highly professional relationship with the OEM field force and zone management., • Have strong verbal and written skills., • 2+ Years automotive retail dealer/vendor sales or service and/or manufacturer experience., • Well-spoken/written; articulate and able to maintain a professional appearance/attitude at all times., • Previous record of success and excellent employment references., • The ability to thrive under pressure and maintain a positive problem-solving attitude., • Travel is required At Affinitiv, we celebrate diversity, equality, and an inclusive environment. Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.

Job DescriptionAbout Us: We believe everyone deserves a chance to improve their financial future. We're dedicated to building simple and inclusive financial products that help our members create healthy habits and achieve economic stability. The Perpay team is a motivated group of creative problem solvers who love getting things done and making an impact. Located in Center City, Philadelphia, our one-of-a-kind space promotes a collaborative work environment, unites our team, and feels like a home away from home. As a certified B Corp, Perpay is committed to building a mission-driven culture that balances purpose and performance - Learn more. Some things we're excited about: • $500 million in spending power used by our members, • Increasing members' credit by 32 points (on average) within the first 3 months, • Perpay Marketplace: Combines interest-free payments and modern e-commerce to reduce cost of ownership and promote healthy repayment behavior., • Perpay+: Leverages Marketplace repayment history to help members monitor and build credit with all 3 credit bureaus., • Perpay Credit Card: Expands access to the flexibility and benefits of a World Mastercard by removing common barriers like high security deposits and low approval odds. About the Role: We are looking for an Office Specialist to join our team at Perpay! You will be instrumental in ensuring the smooth operation of our office environment, contributing to the creation of a welcoming and productive workspace for our team members. We're seeking an individual with a background in hospitality or the restaurant industry and a keen eye for detail and exceptional organizational skills that's looking to take their talents to the corporate world. This role will oversee various administrative tasks. From managing office supplies and catering to assisting with events, you'll be the backbone of our office operations. Your role will also involve providing support to the Office Manager and assisting with special projects as needed. Additionally, you'll be the face of Perpay for internal and external inquiries, so first impressions are important, ensuring that you embody our company values and culture in all interactions. This role presents an exciting opportunity to be part of a dynamic team and contribute to the overall success of Perpay. Our greatest strength is our people and we'd love for you to be one of them! Responsibilities: • Maintain office cleanliness and organization, ensuring a comfortable and efficient work environment, • Continuous upkeep of meeting rooms, coffee bar, & kitchen, • Serve as a point of contact for visitors, clients, and employees, providing exceptional customer service and assistance, • Set up and break down weekly catered lunches on Monday, Tuesday, & Thursdays, • Manage inventory of office supplies and equipment, placing orders as needed to fulfill team requirements, • Support the Office Coordinator in various administrative tasks, such as data entry, documentation, etc., • Collaborate with the People Team to uphold company policies and procedures related to office management and facilities, • Assist in coordinating office events, meetings, and conferences, including scheduling and logistical arrangements, • Contribute to the development and implementation of initiatives aimed at enhancing the office experience for employees, • Maintain confidentiality and professionalism in handling sensitive information and communication What You'll Bring: • Bachelor's degree, • Previous experience in hospitality and/or restaurants, • Previous administration and/or customer service experience preferred, • Excellent communication and interpersonal skills, with the ability to interact effectively with individuals at all levels, • Adaptability and flexibility to manage multiple tasks and priorities in a fast-paced environment, • A proactive and self-motivated attitude, with a willingness to take on new challenges and responsibilities, • Commitment to maintaining a positive and collaborative work environment, promoting teamwork and cooperation, • Proven experience in office administration or a related field, with strong organizational skills and attention to detail, • Knowledge of technology troubleshooting methods, • Proficiency in Google Suite (Docs, Sheets, Slides) and other office software Hey, we know not everybody checks all the boxes, so if you're interested, please apply because you could be just what we're looking for! What We'll Bring: • Competitive salary + company equity, • 401k with company match, • Medical / Dental / Vision insurance, • Flexible Spending Account (FSA), • Team member discounts, • Relocation assistance, • Pre-tax commuter benefit, • Student loan repayment match, • Gym subsidy with City Fitness, • Cell phone plan, • Paid parental leave, • Unlimited PTO Additional Perks: • Opportunity to gain experience at one of the fastest-growing financial startups in the country, • Work on both e-commerce & fintech customer-facing products, • Collaborate cross-functionally with product, design, marketing, operations, data teams, and more This is not a remote opportunity; it is 100% onsite (#LI-Onsite) (#LI-TH1) (#LI-AK1) Perpay is proud to be an equal opportunity employer. We value diversity in all its forms and are committed to creating an inclusive environment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, sex (including pregnancy), marital status, political affiliation, age, veteran status, disability status or other non-merit factor. Please contact us at to request accommodation.

Job DescriptionAbout Phorest Phorest is a leading global provider of innovative, cloud-based salon and medspa management solutions that help clients manage bookings, marketing, POS, and customer relationships. Trusted by thousands of businesses globally, Phorest is dedicated to providing tools that support the success and growth of our clients. We have gone from strength to strength in North America over the last few years and are quickly becoming the market leader in the premium space. The Opportunity We’re looking for a General Manager to lead our North America commercial operations. You will be responsible for driving strategic growth, operational excellence, and continuing to grow and develop our exceptional team while keeping our culture strong. This role is critical to our long-term trajectory in the fastest-growing region of our business. This is not a GTM or commercial-only role - it requires a well-rounded operator with cross-functional understanding, business acumen, and a passion for cultivating high-performing teams. This role reports directly to our President for the North America region, and works closely with the COO and global executive team. The Impact This is a unique opportunity to lead our fastest-growing region as we continue to scale globally. As General Manager, you will lead a high energy, established but growing team in identifying and building the infrastructure needed for scale. This will be a hands-on leadership role in addition to leading strategic planning for the region. You will be an enabler of the continued performance and growth of the region and your leadership will directly impact our customers, our people and the health of the North America business. You’ll collaborate closely with a talented and passionate team both in North America and globally and continue to foster a culture rooted in our values of Can-do attitude, Growth Mindset and Seirbhis go hIontach (excellent customer care, with a nod to our roots in Ireland). You’ll own the regional P&L and be a key driver of strategic, operational, and financial outcomes across the region. What You'll DoRegional Performance & Operations * Partner with the President of North America, to lead and manage the region ensuring delivery of targets and plan * Directly manage the Customer Operations group for North America enabling scale and efficiency for continued growth * Bring deep operational experience and knowledge to help the region to continue to build and enhance our approach to customer operations * Create a high performing organisation including setting clear expectations for each functional area, ensuring accountability and coaching and developing our people in line with our value, Growth Mindset * Foster alignment, collaboration and efficiency across all teams within NA and with international teams and functions * You will be empowered to make key operational decisions across teams, budgets, and priorities to drive performance and ensure the region meets its goals efficiently and effectively. Leadership * Role model what great leadership looks like in a high growth, culture oriented environment * Inspire, coach and develop the team and leaders * Demonstrate high quality, strategic and values aligned decision making * Prioritise and align the teams priorities to what is most important * Great communication skills with the ability to connect in a range of environments and audiences * Cultivate strong connections between local and global teams Expansion & Strategic Planning * Work closely with the Chief of Staff to translate strategic growth plans into operational roadmaps with clear owners, timelines, and success metrics to ensure plans are executed with discipline and consistency. * In collaboration with the President and other members of the leadership teams, develop and execute growth strategies across new markets, services, and products which may include assessing potential acquisitions * Lead market assessments and create actionable expansion roadmaps * Ensure resourcing is aligned with business objectives * As a key leader owning the North America P&L, stay close to the performance of the region and partner proactively and positively with Finance, People and other teams to ensure delivery to plan Continuous Improvement * Identify bottlenecks, introduce best practices, and scale processes * Run operational reviews and implement improvements to enhance customer outcomes Culture & Talent Development * Cultivate a high-performance culture of accountability, collaboration, and continuous learning * Support the development of leaders within the team, providing coaching and mentorship to ensure professional growth and leadership capability * Drive talent retention strategies and ensure that Phorest continues to attract, develop, and retain top talent in the region Reporting & Stakeholder Engagement * Provide transparent, data-driven updates to the President and other execs * Serve as the internal voice of North American operations to global leadership * Represent the region in global leadership forums and cross-functional planning sessions * Act as the integrator between strategy and execution – aligning teams around shared priorities and ensuring seamless cross-functional coordination to deliver results. Who You Are * 8–10+ years in senior leadership roles in SaaS, tech, or service-focused organizations operating at a global scale * You’ve likely worn many hats - whether in ops, finance, product, or enablement - and bring a systems thinker’s mindset to solving complex growth challenges * Strong operational and financial acumen – skilled in planning, resource optimization, market expansion, and measuring performance against KPIs * Excellent communicator and motivator, with demonstrated success building and leading high-performing, cross-functional teams – hiring thoughtfully, developing talent, and coaching others to do the best work of their careers * Entrepreneurial, proactive and strategic in your approach – you know what will really make the difference * You have vision and the ability to see ahead, as well as paint that for others. You have a talent for seeing around corners and anticipating what’s ahead before it becomes a challenge * You keep the customer at the heart of decisions and are motivated by delivering meaningful outcomes that solve real-world problems * High integrity, low ego, and a builder’s mindset – you're hands-on, humble, and driven to make things better Benefits ????Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks. ????Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options. ????Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning. ????We like to have fun, build camaraderie through regular social events. ????Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group. Hiring Location This is a remote position with travel. We are accepting applications from candidates in the following locations for this exciting opportunity: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Job Description We are a great company with great pay and great benefits. Ergon Asphalt Partners, is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned with locations throughout the U.S. and Mexico, but we pride ourselves on maintaining a small-company feel. We are currently recruiting for an Administrative Assistant II in our Gloucester, NJ location. An Administrative Assistant II is an advanced administrative role which performs higher level operational and organizational roles within the terminal. This role may also assist other terminals and corporate office staff with special projects and additional duties as assigned. An Admin Asst II must be able to preform all the duties of an Admin I as well as the higher level functions. Company Interfaces: • Reports to Terminal and/or Transportation Manager., • Perform routine clerical duties including data entry, telephones, terminal office administration, etc., • Front desk sign-in of visitors to terminal; remote operation of security gate (where applicable)., • Maintain customer, supplier and Company confidentiality., • Maintain regular hours by being present, on-time and producing professional, error-free work., • Address employee and customer inquiries, problems and concerns., • Reconciliation of monthly credit card statements for managers., • Prepare and make arrangements for mail and shipping service for terminal mail and packages., • Prepare and assist with Company sponsored social events, including safety training sessions, holiday socials, etc., • Receive and direct all non-specific telephone calls, mail and visitors., • Provide support to corporate office executive and management employees, as applicable., • Assist the Terminal /Transport Manager with routine office assignments., • Assist the Terminal/Transportation Manager with correspondence, file management and data input, including:, • Safety Data Sheet (SDS), Occupational Safety and Health Administration (OSHA) and the terminal "Procedure Manual" revisions and updates., • Maintain liability insurance certificate records and other certification records as applicable to the Department of Transportation (DOT) regulations for the appropriate state., • Maintain and forward monthly "Near Hits" to E H & S team., • Inventory Control:, • Schedule daily terminal product measurements;, • Schedule, track and manage the receipt of rail car product inventory deliveries;, • Manage and confirm receipt of rail car product delivery;, • Maintain daily product inventory records, control system and reporting. Prepare daily "Shipping Report" according to time, location and product orders;, • After completing load and ticket process, record data to maintain accurate inventory control data. Forward information to the Finance Administrator: North and South Carolina, Corporate Office, Roanoke., • Transport:, • Address and assist with transportation and/or driver problems and emergency issues as relative to product loads, vehicle and other related transportation concerns, as needed, • Coordinate required training for Transport Drivers both electronic and classroom., • Schedule DOT Physical and TWIC Card Renewals., • Renewal of Terminal and Company Equipment., • Coordinate annual Driver Appreciation Week events., • Data entry of yearly vehicle maintenance., • Schedule weekly terminal product measurement process according to the established Company procedures and record keeping guidelines., • Complete daily import on Order Weigh., • Manage scheduling, tracking, and the receipt of rail car product inventory deliveries as applicable., • Manage the "Product Testing Certification" Process:, • Test product samples for certification, • Send product samples to the applicable agencies for testing, • Experience in industrial operational facility., • High school diploma or equivalent; College degree is a plus., • Strong computer skills and Microsoft Office software proficiency; particularly Word and Excel., • Knowledge of asphalt related business is a plus., • Solid people orientation and ability to work well on a team or as an individual contributor., • Valid Driver's License and good driver record is required., • Be able to stand and/or walk for long periods of time on concrete floors., • Ability to work inside or outside as needed in varying cold, hot & humid temperatures., • Manual dexterity; ability to reach; able to bend and move with agility., • Ability to lift and move up to 50-70 lbs., • Able to work overtime as needed based upon work volumes and terminal needs., • Ability to travel to other terminals, corporate office and training locations as needed., • Able to travel on company business when needed; travel estimate 5-10%. Job Posted by ApplicantPro

Job Description Polar Analytics: The All-in-One Data Platform for Consumer Brands 🐻️‍❄️ Polar Analytics simplifies data so brands can make smarter, faster decisions without the complexity of traditional tools. Powerful yet user-friendly, it gives DTC brands the insights they need to scale profitably. 🚀 Our mission? To help indie DTC brands compete and grow—faster and more profitably. What Makes Polar Analytics Unique? 💎 🔥 4,000+ Brands and Growing We’ve scaled to 4,000+ active merchants (Jan 2025) and are on track for 10,000+ this year. 💡 Cutting-edge tech, Built for Simplicity We leverage the modern data stack to deliver enterprise-level insights—without the need for a data team. 💰 Backed by World-Class Investors We’ve raised $28.5M with Frst, Point9, and Chalfen Ventures, a top-tier B2B SaaS investor known for spotting future unicorns early. 👥 A Team of eCommerce Experts Our team brings experience from leading eCommerce SaaS platforms, united by a mission to build the next industry leader. Customer Support @ Polar Analytics Customer Support at Polar is where empathy meets expertise. Our team ensures thousands of DTC entrepreneurs get the data insights they need to grow their brands, while building scalable support systems that evolve with our rapid growth. You'll be the voice of our customers internally and the face of Polar externally, working alongside a passionate team dedicated to making eCommerce data accessible and actionable. Why This Role? • Empower entrepreneurs daily - Help thousands of DTC brands unlock growth through data, with solutions they rely on every single day to make critical business decisions, • Join our explosive growth story - Be part of one of the most exciting moments in our journey as we scale, backed by proven product-market fit and 100+ 5-star Shopify reviews, • Master the DTC ecosystem - Get insider access to the fastest-growing consumer brands (from $1M to $1B revenue) and become a knowledge expert in eCommerce, data analytics, and emerging industry trends, • Shape our support evolution - Lead the transformation from reactive support to proactive, scalable systems that anticipate customer needs and drive product improvements What's the Scope? • Multi-channel customer advocacy - Manage customer requests across Intercom, Slack, and email with exceptional response times (≤15 minutes) and resolution quality (≤2 days), maintaining 95%+ CSAT scores, • Technical problem-solving leadership - Triage and prioritise tickets in Jira, handle Level 1 support issues independently, and collaborate seamlessly with engineering teams on Level 2 escalations with comprehensive context and documentation, • Build scalable support infrastructure - Create self-serve documentation, FAQ content, diagnostic tools, and automated solutions that help customers solve problems independently as we scale to support thousands of brands, • Process optimisation and innovation - Identify bottlenecks in current support workflows, propose data-driven improvements, and implement systems that reduce ticket volume while improving customer satisfaction, • Voice of the customer champion - Transform customer feedback into actionable product improvements, working directly with Tech and Success teams to influence our product roadmap and feature prioritisation, • Knowledge transfer and training - Develop internal documentation, train team members on complex product features, and contribute to our growing knowledge base that serves both customers and internal teams This job is made for you if: • You're passionate about eCommerce and data - You understand the DTC landscape, get excited about helping brands make data-driven decisions, and can speak confidently about metrics like CAC, LTV, ROAS, and conversion optimisation, • You have proven B2B SaaS support experience - Previous customer-facing experience in early-stage startups or small companies with hands-on, scrappy environments where you've worn multiple hats and driven process improvements, • You excel at structured, clear communication - Exceptional written and verbal English skills with the ability to explain complex technical concepts simply, provide detailed context in escalations, and maintain professional correspondence across all channels, • You have strong technical curiosity - Bachelor's degree or equivalent in business/engineering, comfort with data concepts, willingness to learn SQL basics, and ability to troubleshoot technical issues independently, • You thrive with ownership and strategic thinking - Ready to take our US support operations to the next level with proactive improvements, systematic problem-solving, and big-picture thinking that considers broader organisational impact We believe in a structured, fair, and transparent hiring process. While the steps may vary by role, here’s what you can expect: 1. Recruiter Screen (30 mins): A call with our Head of Talent to talk through your current/past experience and your motivations and Tell you more about Polar Analytics., 2. Role Fit Interview (45 mins): Here, you'll meet either the Hiring Manager or a team member of a similar level to discuss your ways of working and understand your skillset and ability for the role., 3. Competency Deep Dive (1 hour): This interview usually consists of a practical element (case study, Presentation, Technical Problem Solving etc) designed to give you a broader understanding of how we drive impact at Polar. This will be with the hiring manager and one other team member., 4. Culture Interview (45 mins): A conversation with one of our Culture Champions. We assess your team fit based on our values (see below). We value your time and effort in the application process, and we aim to provide feedback as quickly as possible. Our Values 🌟 * 🤝 No Ego – We work as a team, valuing everyone’s input. * 🪞 Transparency – Honest feedback and open communication drive our growth. * 🚀 Growth Mindset – We constantly learn, improve, and push for excellence. * 💜 Care for Others – We lead with empathy and put our customers first. * 🔑 Act Like an Owner – We take responsibility and drive the business forward. * 🎯 Driven by Impact – We focus on delivering real value to our customers. Company Perks & Benefits: * 🌎 Choice-First Work Culture – We focus on impact. * 🏖 5 weeks of vacation * 💰 Competitive salary & equity * 💻 Latest MacBook * 🏡 Remote Office Upgrade budget to spend in your first year to ensure you have the best environment possible to work in * 🩺 Private Health Insurance – Based on your location. * 😍 Company-Wide Offsites Every 6 Months – Align on vision and strengthen our team bonds.

Job Description The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda. Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes. While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed. This role belongs to the Account Management Department, part of the broader Customer Success Division. AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution. This role does not include direct reports but requires strong leadership through influence. You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth. Key Objectives * Drive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery. * Build enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability. You lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with. Detailed ResponsibilitiesClient Relationship Management * Develop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs; * Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision; * Proactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement ; * Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships. * Act as a cultural ambassador, fostering trust-based relationships that reflect Infinite Lambda’s values and create a positive, lasting experience for both clients and colleagues; * Champion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology. Revenue Growth & Account Development * Identify upselling and cross-selling opportunities within client environments; * Drive renewals and contract discussions, with support from commercial leadership as needed; * Drive financial performance by meeting revenue targets, securing competitive pricing, and maintaining consistent growth in gross margins and profitability; * Proactively manage opportunity pipelines, converting opportunities into measurable revenue. Strategic Account Planning * Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO); * Collaborate with sales, marketing, and delivery teams to develop comprehensive account strategies that leverage Infinite Lambda’s offerings and expertise; * Analyse client industries, competitors, and market trends to identify growth opportunities and mitigate risks; * Contribute insights to product and service development based on client feedback and market needs. Sales Handover & Onboarding * Take ownership of new accounts after contract signature; * Lead smooth client onboarding processes in coordination with delivery and sales. Collaboration & Internal Alignment * Coordinate with project teams to ensure alignment on client deliverables, project timelines, and resource allocation; * Work closely with project teams to identify opportunities for innovation or new initiatives within accounts; * Act as the primary escalation point for client-related issues, ensuring swift and effective resolution while preserving relationships; * Provide regular updates and insights to internal stakeholders, ensuring company-wide visibility on account health and performance. Operational Excellence * Maintain high standards across account efficiency, revenue performance, and client experience; * Track KPIs: revenue growth, NPS, forecast accuracy, GSS/FSS; * Produce at least two domain-relevant artefacts per year (e.g. case studies, blogs, market insights). Compensation and Performance Targets The compensation for the Account Manager role is composed of a base salary and a variable component tied directly to performance. The variable portion is determined by success in three key performance indicators (KPIs): * Financial Accuracy & Stability: Ensuring accounts are managed with precision, budgets are adhered to, and financial processes are stable and reliable; * Net Promoter Score (NPS): Driving client satisfaction and advocacy, as measured by their likelihood to recommend our services; * Account Revenue Growth and Sustain: Strategically fostering account growth through innovative solutions and long-term revenue stability. This structure aligns rewards with results, ensuring performance excellence is recognised and incentivised. Measurement Metrics The success of the Account Manager role is evaluated based on the following categories: Client Satisfaction * Client Feedback (NPS): Track satisfaction trends quarterly, ensuring consistent improvement from the baseline; * Referrals & Testimonials: Secure at least one public recommendation or referral per client. Revenue Growth * Upselling/Cross-selling Revenue * Revenue Target Achievement * Gross Margin * Growth and Sustain Score (GSS) * Financial Stability Score (FSS) Activity & Productivity * Client Interactions: Maintain consistent touchpoints through regular meetings and planning sessions. * Forecast Accuracy: Minimise the variance between initial forecasts and actual revenue. Qualifications and Skills * Proven extensive experience in account management, client relationship development, and revenue growth; * Strong ability to build inclusive, trusted relationships with business and operational stakeholders, grow toward engaging executive leadership, and create positive experiences; * Strong consultative skills, with the ability to identify and address client needs proactively; * Excellent problem-solving skills with a results-driven mindset; * Outstanding communication, negotiation, and presentation skills; * Proficiency in analysing financial metrics and delivering data-driven insights; * Demonstrated ability to manage multi-year accounts in a dynamic environment; * High level of autonomy and capability to work with minimal oversight while delivering measurable results; * Exceptional collaboration and alignment skills, ensuring seamless interaction between clients and internal teams; * Commitment to supporting sustainable growth.

Job DescriptionCompany Description EVERSANA has partnered with Calliditas Therapeutics for this Direct Hire opportunity. Calliditas Therapeutics is a biopharma company based in Stockholm, Sweden focused on identifying, developing and commercializing novel treatments in orphan indications, with an initial focus on renal and hepatic diseases with significant unmet medical needs. Calliditas’ lead product, TARPEYO, has been approved by the FDA as the first treatment indicated to reduce proteinuria in adults with primary IgAN at risk of rapid disease progression. Additionally, Calliditas plans to initiate clinical trials with NOX inhibitor product candidates in primary biliary cholangitis and head and neck cancer. Calliditas is listed on Nasdaq Stockholm (ticker: CALTX) and the Nasdaq Global Select Market (ticker: CALT). Reasons to join the Calliditas Therapeutics Team • Be a part of a global leader in IgA- Nephropathy, • Rare Disease product launch - TARPEYO Is indicted as a treatment for a rare, progressive autoimmune disease, • Fast paced small company environment DIRECT HIRE - Calliditas Therapeutics The Regional Business Director is responsible for the development and performance of all sales activities in an assigned market. This position staffs and directs a regional sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. The RBD will need to observe and identify market opportunities and challenges and subsequently develop, plan, implement, and follow through with action plans to positively influence opportunities and challenges within and through their team; this includes the development of team members towards corporate growth. ESSENTIAL DUTIES AND RESPONSIBILITIES: Duties may include, but are not limited to the following: • Coordinate in-field activity to achieve results and agreed-upon Specialty targets, • Maximize market, segment, and team dynamics to drive both top- and bottom-line results, • Ensure smooth, collaborative efforts in both day to day and long term business execution, • Develop and execute a strategic Regional Sales Plan that is focused on specific specialty targets and key business drivers while supporting National Brand and Corporate Strategies, • Set tone and pace for business process and organization, • Coach, mentor, educate and develop direct and indirect team members to enhance individual selling skills and elevate overall team performance, • Maintain required technical expertise in order to respond accurately to all questions regarding products, policies, and business-related issues from customers and representatives, • Hold direct reports accountable to behaviors and expectations, • Effectively plan and conduct plan of action and other meetings with members of the Region, other Regions, and Corporate Leadership, • Manages region budget and overall responsibility for P&L at region level in alignment with Corporate expectations, • Has complete understanding of all relevant compliance laws, policies and processes, • Ensures actions of self and team are fully compliant, • Provide direction and insights to key internal partners in business planning process, • Consistently exemplify Calliditas Cultural Beliefs and high ethical standards #LI-EC2 Qualifications MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES: • BS/BA or equivalent required; an MBA or other advanced degree preferred., • Minimum 5-7 years pharmaceutical experience., • 3+ years as a Pharmaceutical Sales Manager with successful track record of driving sales results within a specific region while leading a team of pharmaceutical sales representatives., • Nephrology or Rare/Orphan (Specialty Product) experience is preferred. Strong Partnerships in Nephrology community desired., • Expertise in product launch and coaching a face to face & virtual sales team., • Exceptional interpersonal and communication skills to drive performance and form strong, productive partnerships effectively and efficiently., • Applies advanced presentation skills for the delivery of corporate approved materials as well as highly adept in both verbal & written communication., • Advanced business analytical skills to identify trends, opportunities, and threats, • Ability to articulate the scientific aspects of treatments and therapeutic areas, • Proven ability to deliver candid, effective feedback and efficiently manage performance, • Understanding of the legal and regulatory environment in pharmaceutical promotions., • Vision and initiative: Able to envision, catalyze, and build new business processes and infrastructure from the ground up., • Strategic agility: Processes varying data points and information into a coherent, long term strategic plan., • Healthy culture: Drives a healthy work environment for his/her team and colleagues. Cultivates an environment that encourages professional development and growth., • Comfort with ambiguity: Able to work through uncertainty and drive progress while adapting to evolving priorities of the organization., • Innovation: Creates an environment encouraging innovative thinking and encouraging novel ideas that meet the needs of patients; promotes and manages change to enhance medical affairs capabilities., • Entrepreneurial: Thrives in a fast-paced, emerging company setting., • Drive for results: Passionate for achieving and exceeding goals., • Influence and leadership: Influences without formal authority, able to establish collaborative environment and develop strong rapport with strategic partners., • Work style: Works collaboratively across expertise areas and functions; seeks to advance higher goals through healthy conflict; highly regarded across stakeholders., • Planning and organization: Demonstrate excellent organizational skills and attention to detail., • Communication: Communicates effectively across all levels of the organization and provide updates to the executive team on a regular basis.