Support Technician
24 days ago
Cincinnati
Job Description Job Brief: The support technician will be a part of the team who will assist with providing tier 1 hardware and software support to assigned partners providing solutions to end users with questions and/or problems with their desktops, laptops, and printers etc. Essential Duties and Responsibilities (other duties may be assigned to meet business needs): • Answer incoming customer inquiries via telephone, email/web concerning hardware and software computer related issues., • Must be able to diagnose and resolve moderate system hardware, software, network, and operator issues., • Interface extensively with end users, peers, for the resolution or escalation of system hardware, software, network, and operator issues., • Maintain accurate records for management reporting., • Maintain detailed docmentation., • Assist and train end users on basic and some complex software issues on their PC's., • Desktop Maintenance and Support., • Evaluate hardware /software requirements for system compatibility., • Support for Systems and Applications including: PC Workstations, Personal and Workgroup Printers.Enhancing PC performance., • Virus outbreak prevention including Malware.Internet Connectivity as it pertains to Windows and hardware., • Mobile device management., • VOIP support., • Configure and Deploy New Desktop / Laptop Devices and Software., • On-site visits to partners., • Proficiency in Windows 11,10. Knowledge of Mac PC's a plus!, • Proficiency in all versions of Microsoft Office., • Proficiency in the Microsoft 365 admin portal, • Understanding of basic networking., • Understanding of cloud computing., • Understanding in the roles of a server., • Ability to multi-task with strong organization and customer service skills., • Ability to work in a team environment, presenting a professional image and commanding the respect of staff and peers., • Requires strong initiative, detail orientation, ability to interpret problems and decisive decision-making skills., • Solid analytical and problem-solving skills., • Excellent written and verbal communication skills., • Exceptional interpersonal communication skills., • Ability to work collectively with the team and all associates., • Ability to lift 20 lbs (some heavy lifting of equipment)., • 3-5 years experience supporting Windows desktops, laptops/ PCs, • A+ certification and Network+ and or MCP certifications a plus, • Experience troubleshooting network, software, and all hardware., • Monthly vehicle stipend, freeing you from tracking mileage, • Monthly cell phone stipend, • Monthly home internet stipend, • Celebrating birthdays for all staff members, • Employee of the Month bonus, • Certification bonuses to support your professional growth, • Additional pay for after-hours work, • Extra compensation for hourly project work, • Complimentary beverages and snacks for those midday cravings, • Monthly cookouts or catered lunches to enjoy together, • Quarterly offsite team building events, fostering camaraderie, • Unforgettable end-of-year Holiday party, complete with annual bonuses, • Wide range of employee discounts to enhance your lifestyle, • Retirement plan for long-term financial security, • Paid time off to relax and rejuvenate, • Life insurance coverage for peace of mind Pay: $40,000.00 - $55,000.00 per year Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Flexible schedule, • Health insurance, • Life insurance, • Paid time off, • Professional development assistance, • Referral program, • 8 hour shift, • Day shift, • Monday to Friday, • Help desk: 2 years (Preferred)