Executive Assistant to General Manager
hace 10 horas
San Diego
LOCATION The Lodge at Torrey Pines Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service. The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities. SUMMARY The Executive Assistant to the General Manager plays a pivotal role in providing high-level administrative, organizational, and project support. As a trusted partner, this position ensures the seamless operation of the GM’s office, facilitates communication across departments, and upholds the property’s AAA Five Diamond and Forbes Five-Star service culture. PAY & PERKS • Compensation: $26.00 - $30.00 DOE**, • Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property., • Discounted Hotel Rooms for you, family and friends., • Free Employee Parking and/or discounted MTS Pronto card., • Free Meals & Refreshments during working shifts., • Career advancement opportunities!, • Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time., • Discounts on cell phone bills, shoes, gym memberships, and more! ESSENTIAL DUTIES • Provide high-level administrative and clerical support to the General Manager and, when needed, other senior hotel leaders., • Manage the GM’s daily schedule, appointments, meetings, and travel arrangements with strong prioritization and confidentiality., • Handle diverse administrative duties and maintain organized systems for files, documentation, contracts, and confidential personnel information., • Handle incoming calls, emails, and requests with professionalism, anticipating needs, and responding on behalf of the GM when appropriate., • Prepare, edit, and distribute correspondence, reports, presentations, internal communications, memos, and announcements., • Ensure smooth daily operations within the executive office and support effective cross-departmental communication and initiatives., • Uphold The Lodge’s Five-Star service culture in all internal and guest-facing interactions., • Serve as a liaison between the GM and department heads, ensuring clear, timely, and professional communication., • Assist with developing training schedules, recognition programs, and internal initiatives that promote team engagement and uphold property culture., • Prepare agendas, supporting documents, and meeting minutes for leadership and operations meetings., • Coordinate executive-level events, team celebrations, and special functions hosted by the GM’s office., • Track and follow up on action items to ensure timely completion., • Monitor and enhance administrative processes to support efficient executive workflow., • Maintain strong relationships with cross-functional teams to increase alignment across the resort., • Identify opportunities to streamline communication, improve reporting, and strengthen organizational systems., • Monitor project timelines, property initiatives, and departmental deadlines, providing updates to maintain alignment., • Support coordination for major resort initiatives including restaurant projects, training programs, capital improvements, and operational audits., • Collaborate with department leaders to collect data, reports, and follow-up items at the GM’s direction., • Assist in managing VIP, high-profile, and repeat-guest communications and experiences to ensure elevated hospitality., • Respond to guests and vendors for inquiries, conduct billing and payment research, and manage VIP reservations., • Support follow-up on guest feedback, special requests, and recovery efforts at the GM’s direction., • Reinforce the property’s culture of excellence, accountability, and service through team coordination, messaging, and participation in property events., • Performs additional duties and responsibilities as directed by the leadership team. QUALIFICATIONS • Bachelor's degree from four-year college or university or any equivalent, • Minimum 3 years of experience as an executive assistant, administrative manager or related experience and/or training; or equivalent combination of education and experience., • Availability to work on weekends and holidays is required., • Strong organizational abilities with meticulous attention to detail., • Ability to manage sensitive information with integrity and discretion., • Proficiency in Microsoft Office and Google Workspace applications., • Ability to multitask and thrive in a fast-paced, luxury-hospitality environment., • Strong communication skills, spoken and written. Ability to interact effectively and professionally with board members, and other internal/external contact., • Ability to exemplify and always lead with a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges., • Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs., • The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq. **The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.