Fair Lawn
Job DescriptionDescription: We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This role is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will deliver exceptional customer service while maintaining a professional and welcoming environment for patients, staff, and visitors. Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists across New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you will be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment. Key Responsibilities • Answer incoming calls on a multi-line telephone system with professionalism and efficiency, • Schedule, confirm, and manage patient appointments, • Transfer calls and take accurate messages in accordance with office procedures, • Greet patients and visitors and notify appropriate team members of their arrival, • Collect and post co-pays and communicate outstanding balances, • Perform patient check-out and follow proper check-out protocols, • Notify providers when patients cancel appointments, • Conduct follow-up phone calls to patients as requested by the physician or nurse, • Type correspondence and office memos as directed, • Transcribe visit details into medical reports, • Prepare charts, gather necessary paperwork, and print daily appointment schedules Front Desk Receptionist Required Skills and Abilities: • Excellent customer service and communication skills, • Ability to maintain professionalism, confidentiality, and diplomacy, • Strong interpersonal skills with the ability to work with diverse individuals, • Detail-oriented with strong follow-up and multitasking capabilities, • Adaptable and flexible in a fast-paced, ever-changing environment, • Multiple medical and prescription coverage options, • Dental and vision care plans, • Health Savings Accounts (HSAs), where applicable, • Flexible Spending Accounts (FSAs), • Voluntary critical illness, cancer, and accident insurance, • Voluntary hospital indemnity coverage, • Voluntary short-term and long-term disability insurance, • Voluntary term life insurance and AD&D (Accidental Death & Dismemberment), • 401(k) retirement savings plan, • Paid time off (PTO), • High School Diploma or equivalent required, • Front desk or medical office experience preferred, • Familiarity with electronic medical records (EMR) is a plus