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You will work with the Data team to address needs related to Kafka and SQL infrastructure. Familiarity with Infrastructure as Code methodologies. Continues to code infrastructure daily and is adept at debugging Terraform, fixing pipelines, and troubleshooting Kubernetes clusters.

Job DescriptionCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Commercial and Money Movement Solutions (CMS) division's charter is to capture new sources of money movement through card and non-card flows, including Visa Business Solutions, Government Solutions and Visa Direct which presents an enormous growth opportunity. Our team brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments. The CMS - Visa Direct SRE group is looking for a Sr. System Reliability Engineer who is passionate about System Reliability Engineering and 3rd level Application Support for multiple fast-growing Products. This individual will be responsible for issue investigation, services monitoring and reporting, Production validations and leading root cause analysis and problem resolution with multiple teams. Determining any impacts due to internal or external incidents and the associated service and function availability. Specific Responsibilities include: • Provide level 3 application support for mission-critical applications including Investigate issues, problems, detect and investigate defects. • Determine and provide root cause analysis based on application behavior and log data. • Utilize basic scripting skills to generate log output based on support requests and issues, • Work with multiple teams to determine the mitigation and resolution solutions for issues and problems., • The ability to perform follow-up items in areas for continuous improvement, • Support CMS systems globally including Applications, Infrastructure and Connectivity with dependent systems and services, • Support applications hosted in Linux/Docker/Kubernetes environment, • Gauge the scope and criticality of the impact of issues to properly categorize and prioritize., • Identify and raise concerns with upcoming changes to management and senior support leads, • Identify gaps in existing processes and procedures which may include developing automation through DevOps tools and processes., • Create and update operating procedure and training documentation as needed, • Work with some supervision and assist teams in day to day activities, • Perform identified proactive activities designed to promote a trouble-free production environment., • Work cross organizationally to ensure problems are solved promptly and effectively. This includes escalating to the appropriate senior team members and next level management in a timely manner., • Analyze Incidents to identify problems and assist in determining areas for improvement. Execute plans to implement appropriate changes, • Review processes and procedures for use by the Visa stakeholder teams and third parties involving New Flows applications, • Provide recommendations to management team to increase effectiveness of organization and technology solutions, • Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills, • Willing to work as a team and take responsibilities where needed, • Ability to convey New Flows Operations concepts and issues. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications: -2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience Preferred Qualifications -3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) -2 - 3 years of experience with JAVA, J2EE applications -2 – 3 years of experience managing applications running on different middleware stack (Java TcServer, Jboss, Containers, Docker EE, Kubernetes) -Understanding of the Incident, Problem and Change management processes. -Understanding Agile Scrum processes and concepts. -Prior experience with automating support activities that enable efficiency and productivity -Understanding of SOA principles and Web Services technologies: REST & SOAP -Working knowledge of Oracle or other relational databases -Comfortable with working in both Windows and Linux environments -Experience with scripting languages such as PowerShell, Shell/Bash, JavaScript, Python, Ruby -Experience with branching strategies within GIT related context. -Experience with continuous integration and continuous delivery (CI/CD) tools (Jenkins) and automation -Experience with using Splunk for Monitoring and Issue triage -Experience with using Prometheus/Grafana -Ability to adapt to shift work (off hours/weekend work) -Analytical and diagnostic skills, e.g., root cause analysis -Must have a strong commitment to execution, follow through and timely communication -Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,800.00 to 149,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job DescriptionWho is Sonar? Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile. We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily. We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly. And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals. At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations. Why You Should Apply: At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fix issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster. The Impact You Will Have: As a Support Engineer, you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner. In Sonar, you will represent the customer voice in product discussions.What You Will Do Daily: • Help customers integrate our solutions across their development pipeline. It means helping the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (authentication, database, etc.)., • Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way., • Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers., • Work with the rest of the team to listen, challenge and refine customers feedback to feed discussions with products teams and shape product evolutions., • Have a voice in enhancing the way we work.The Experience You Will Need:, • 5+ years of experience in maintaining and delivering high-quality software with Software engineering best practices., • 3+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with., • Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, or else., • Investigation skills to understand problems in their context and the ability to reproduce these scenarios., • Team player, receiving and giving feedback as well as sharing knowledge., • Can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations.Why You Will Love It Here:, • Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!)., • Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains., • We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely., • We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them., • As the leader in our field, our products and services are as strong as our internal team members., • Flexible comprehensive employee benefit package that is 90% paid by the company., • We encourage usage of our robust time-off allocations., • We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation., • Generous discretionary Company Growth Bonus, paid annually., • Fully paid parking in the heart of downtown Austin, Texas., • Global workforce with employees in 20+ countries representing 35+ unique nationalities.