Client Integrations Specialist
30 days ago
Tampa
Job Description Purpose of this Role: The Client Integration Specialist is responsible for managing the end-to-end process of integration requirements gathering, testing, and troubleshooting for the family of 360inc products. This role works closely with client technical resources, third-party vendors, and internal product management and development teams to ensure seamless integration delivery, expedite new integrations, and maintain existing production integrations. The Specialist plays a key role in understanding client needs, translating those into technical requirements, and ensuring integrations meet business objectives. Essential Duties and Responsibilities: • Collaborate directly with assigned client technical teams and third-party technology vendors to:, • Gather detailed integration requirements and document specifications., • Understand client systems, workflows, and operational environments related to integrations., • Translate client business needs into clear and actionable technical requirements for internal teams., • Partner with a360inc product management and development teams to:, • Coordinate integration testing in staging and testing environments., • Identify, troubleshoot, and resolve integration issues during testing and after deployment., • Support prioritization and timely delivery of integration projects., • Facilitate communication between clients, vendors, and internal stakeholders to:, • Provide status updates, manage expectations, and escalate issues as necessary., • Assist clients in navigating integration onboarding and issue resolution processes., • Maintain and enhance existing integrations, ensuring continued performance and alignment with client needs., • Contribute to process improvements related to integration lifecycle management. Knowledge, Skills and Abilities: • Ability to work directly with external clients and vendors to gather business requirement and translate requirements to a documented vision and scope to be carried out by the technology team, • Strong understanding of API integrations, middleware, and common integration technologies., • Experience in integration testing, troubleshooting, and problem resolution., • Ability to gather, analyze, and document technical requirements from non-technical stakeholders., • Ability to dissect, analyze and propose alternatives to resolve customer issues/problems, • Ability to consider the business implications of the application of technology to the current business environment, • Experience producing process and work flow diagrams, • Excellent communication skills, both verbal and written, to effectively engage with clients, vendors, and internal teams., • Detail-oriented with strong organizational skills and ability to manage multiple projects concurrently., • Familiarity with software development lifecycle (SDLC) and agile methodologies preferred., • Ability to work independently and as part of a cross-functional team. Training and Experience: • Bachelor’s degree in Information Technology, Computer Science, Business Analysis, or a related field, or equivalent combination of education and experience., • 3+ years experience in integration management, business analysis, or related client-facing technical role., • Proven experience working with clients and third-party vendors in technology integration projects., • Experience with technology applications in the mortgage services industry is preferred., • Experience with testing, troubleshooting, and maintaining software integrations in production environments.Company DescriptionAt a360inc, we’re not just keeping up with change — we’re leading it. As a trusted partner in the creditors’ rights legal space for over a decade, we've earned a reputation for driving real transformation. We empower law firms, lenders, servicers, and their business partners through cutting-edge technology, deep industry expertise, and a relentless focus on innovation. But we’re more than just a technology company — we’re a mission-driven team passionate about solving the industry's toughest challenges. Here, you won't just be a cog in the machine. You'll be part of a collaborative, future-focused culture that encourages bold ideas, fast learning, and meaningful impact. When you join a360inc, you’re stepping into a digital ecosystem designed for evolution — both for our clients and our people. You'll work alongside forward-thinking professionals, explore groundbreaking solutions, and help shape the future of how legal and financial services operate.At a360inc, we’re not just keeping up with change — we’re leading it.\r\n\r\nAs a trusted partner in the creditors’ rights legal space for over a decade, we've earned a reputation for driving real transformation. We empower law firms, lenders, servicers, and their business partners through cutting-edge technology, deep industry expertise, and a relentless focus on innovation.\r\n\r\nBut we’re more than just a technology company — we’re a mission-driven team passionate about solving the industry's toughest challenges. Here, you won't just be a cog in the machine. You'll be part of a collaborative, future-focused culture that encourages bold ideas, fast learning, and meaningful impact.\r\n\r\nWhen you join a360inc, you’re stepping into a digital ecosystem designed for evolution — both for our clients and our people. You'll work alongside forward-thinking professionals, explore groundbreaking solutions, and help shape the future of how legal and financial services operate.