Plumbing Service Coordinator | ServiceTitan | Field Exp Pref
hace 17 días
Jacksonville
Job Description Plumbing Service Coordinator / Dispatcher – Field Experience Preferred Plumbing Service Coordinator / Dispatcher Put Your Plumbing Experience to Work—Without the Daily Physical Demands of the Field Premier Plumbing & Mechanical | Jacksonville, Florida Pay: $20.00–$26.00 per hour, based on experience Have you spent time working in the plumbing trade and developed a strong understanding of service calls, technician skill levels, materials, job urgency, and customer expectations? Are you ready to use that knowledge in a less physically demanding role? Premier Plumbing & Mechanical is looking for an experienced, organized Plumbing Service Coordinator / Dispatcher to help lead the daily flow of our Service Department. This is an excellent opportunity for a plumber, plumbing service professional, or experienced dispatcher who understands what happens in the field and wants to transition into an important office-based position. Your plumbing knowledge will help you ask the right questions, identify urgent situations, match technicians to the appropriate calls, and communicate effectively with customers and field personnel. Experience with ServiceTitan and plumbing service scheduling is strongly preferred. Why This Role Is Different This is more than an administrative or call-center position. You will serve as the connection between our customers, service technicians, and management team. Your understanding of plumbing service work will help you: • Recognize the difference between routine and urgent plumbing issues, • Ask customers the right questions before dispatching a technician, • Match each job with a technician who has the appropriate skills, • Understand realistic travel times, job durations, and scheduling needs, • Communicate effectively with plumbers because you understand the work, • Anticipate scheduling problems before they affect the customer, • Help technicians arrive prepared with accurate job information If you have done the work in the field and are ready to apply that experience in a coordination role, we would like to meet you. Compensation $20.00–$26.00 per hour, depending on plumbing knowledge, ServiceTitan experience, scheduling background, and overall qualifications. Benefits and Perks • Medical insurance, • Dental insurance, • Vision insurance, • 401(k) with company match, • Company-paid life insurance, • Paid time off, • Paid holidays, • Ongoing training and professional development, • Career advancement opportunities, • Stable, year-round employment, • Positive, team-oriented work environment, • Opportunity to remain connected to the plumbing trade in a less physically demanding role What You’ll Do As our Plumbing Service Coordinator, you will help keep our customers informed, our technicians productive, and our service schedule running smoothly. Scheduling and Dispatching • Schedule and dispatch plumbing service technicians throughout the day, • Match technicians to service calls based on skill level, location, job type, and urgency, • Monitor the daily schedule and adjust assignments as conditions change, • Coordinate emergency and routine service requests, • Make outbound calls to confirm appointments and provide scheduling updates, • Maintain clear, timely communication with technicians and customers, • Help ensure technicians have accurate job details before arriving on site, • Think ahead to prevent scheduling gaps, delays, and unnecessary drive time Customer Service • Answer incoming calls with professionalism, empathy, and urgency, • Ask effective questions to understand the customer’s plumbing concern, • Set clear expectations regarding arrival windows and next steps, • Communicate delays or schedule changes promptly, • Help resolve customer concerns calmly and professionally, • Deliver the level of service customers expect from Premier Plumbing & Mechanical ServiceTitan and Administrative Support • Create, update, and manage customer records and service appointments in ServiceTitan, • Maintain accurate job notes, work order details, and scheduling information, • Assist with work order billing, invoicing, and customer payment processing, • Review service calls for complete and accurate documentation, • Support purchasing, work order coordination, and other service-office functions, • Assist with general office organization and administrative responsibilities What We’re Looking For Our preferred candidate has firsthand plumbing knowledge and understands how a successful service department operates. Strongly Preferred Qualifications • Previous hands-on experience in the plumbing trade, plumbing service, or a closely related mechanical trade, • Working knowledge of plumbing systems, terminology, tools, materials, and common service issues, • Experience scheduling or dispatching service technicians, • Experience using ServiceTitan, • Ability to evaluate service calls and match the work with the appropriate technician, • Understanding of the pace, priorities, and changing demands of a plumbing service department Additional Qualifications • Three or more years of combined experience in plumbing, service operations, dispatching, scheduling, customer service, or office administration, • Strong customer-service and interpersonal skills, • Ability to communicate professionally with customers, technicians, vendors, and management, • Excellent organizational skills and attention to detail, • Ability to manage multiple priorities in a fast-paced environment, • Strong written and verbal communication skills, • Comfortable learning and using scheduling and business software, • Proficiency with Google Workspace and Microsoft Office, • Self-motivated, dependable, and willing to take initiative, • Reliable transportation for occasional local business errands; mileage reimbursement is provided The Ideal Candidate You may be a great fit if you: • Have worked in plumbing and understand what technicians experience in the field, • Are ready to transition from physically demanding fieldwork into a coordination role, • Know how to speak with plumbers, customers, and office personnel, • Understand the importance of sending the right technician to the right job, • Remain calm when schedules change and urgent calls come in, • Think ahead instead of waiting for problems to happen, • Have a strong sense of urgency without sacrificing accuracy, • Take ownership and follow through on commitments, • Enjoy solving problems and helping people, • Bring a professional, team-focused attitude to work each day About Premier Plumbing & Mechanical Premier Plumbing & Mechanical is a trusted commercial and residential plumbing and mechanical contractor serving Northeast Florida. We take pride in delivering exceptional workmanship while creating a workplace where employees can build long-term careers. Our culture is guided by four core values: • Be Dependable, • Champion Growth, • Work Like You Mean It, • Be Committed If these values describe how you approach your work, you will fit right in. Ready for Your Next Chapter in the Plumbing Industry? Your years in the trade have given you valuable knowledge that cannot be learned from behind a desk. If you are ready to put that experience to work in a less physically demanding role while helping customers and supporting fellow plumbing professionals, we encourage you to apply. Please submit your résumé and tell us about your plumbing, ServiceTitan, scheduling, or service-dispatch experience. Apply today and become part of the Premier Plumbing & Mechanical team! \nCompany Description Premier Plumbing & Mechanical is a trusted commercial and residential plumbing and mechanical contractor serving Northeast Florida. We take pride in delivering exceptional workmanship while creating a workplace where employees can build long-term careers. Our culture is guided by four core values: Be Dependable Champion Growth Work Like You Mean It Be Committed If these values describe how you approach your work, you will fit right in. Ready for Your Next Chapter in the Plumbing Industry? Your years in the trade have given you valuable knowledge that cannot be learned from behind a desk. If you are ready to put that experience to work in a less physically demanding role while helping customers and supporting fellow plumbing professionals, we encourage you to apply. Please submit your résumé and tell us about your plumbing, ServiceTitan, scheduling, or service-dispatch experience. Premier Plumbing & Mechanical is a trusted commercial and residential plumbing and mechanical contractor serving Northeast Florida. We take pride in delivering exceptional workmanship while creating a workplace where employees can build long-term careers.\n\nOur culture is guided by four core values:\nBe Dependable\nChampion Growth\nWork Like You Mean It\nBe Committed\n\nIf these values describe how you approach your work, you will fit right in.\nReady for Your Next Chapter in the Plumbing Industry?\n\nYour years in the trade have given you valuable knowledge that cannot be learned from behind a desk. If you are ready to put that experience to work in a less physically demanding role while helping customers and supporting fellow plumbing professionals, we encourage you to apply.\nPlease submit your résumé and tell us about your plumbing, ServiceTitan, scheduling, or service-dispatch experience.