Part Time - Operation Specialist
27 days ago
Charleston
Job Description Job Description - Operations Specialist (Dispatcher) Job Title: Dispatcher Department: Operations Reports To: Operations Manager Location: VA Division Employment Type: Part Time Salary: $ Job Purpose The Operations Specialist (Dispatcher) is responsible for coordinating and dispatching operators to ensure safe, efficient, and on-time transportation services. This role oversees daily routes, provides direction and communication to operators, and makes real-time decisions to optimize performance. The Operations Specialist also monitors system performance, resolves service disruptions, and handles customer concerns while maintaining compliance with company policies and contract requirements. Key Responsibilities & Accountabilities • Assign operators, vehicles, and equipment, maintaining accurate logs and records., • Monitor routes and trip status, making adjustments to ensure on-time performance and minimize service disruptions., • Maintain continuous two-way communication with operators, providing updates on schedules, cancellations, and customer needs., • Respond to emergencies, vehicle malfunctions, and schedule changes, coordinating with operations, safety, and maintenance teams., • Schedule and assign will-call and same-day trips to appropriate vehicles, balancing efficiency and customer satisfaction., • Ensure accurate data entry in dispatch software (Routing Box, VET Ride, Solutions for Transit) and reconcile trip manifests and fares., • Review pre- and post-trip inspections, addressing safety concerns with maintenance staff., • Track operator attendance, driver hours, and compliance with DOT and company requirements., • Assist passengers with trip inquiries and ensure customer service standards are met., • Maintain professional communication with operators, supervisors, and client agencies., • Support scheduling team as needed and fill in for Scheduler when required., • Document all incidents, schedule adjustments, and daily service activities., • Ensure spare vehicles are effectively used to support preventive maintenance and service continuity., • Perform facility opening/closing duties based on assigned shift., • Maintain a professional appearance, safe work practices, and adherence to attendance policies., • Consistent achievement of contract on-time performance requirements., • Minimal customer complaints related to dispatch or scheduling., • Accurate documentation of attendance, schedules, service disruptions, and vehicle status., • Fair and policy-compliant scheduling and shift adjustments. Education • Prior experience in dispatch, transportation operations, customer service, or supervision preferred., • Must be at least 21 years of age., • Strong customer service and communication skills., • Proficient with Microsoft Office and windows-based applications., • Experience with Routing Box, VET Ride, or similar dispatch software preferred., • Knowledge of local service area., • Ability to multitask in a fast-paced environment., • Ability to work independently, make decisions under pressure, and adapt to changing circumstances., • Supervisory and coaching skills to provide direction and feedback to operators., • Primarily office-based in a fast-paced operations environment., • Requires extended periods of sitting, phone, and computer use., • On-call availability may be required., • Occasional vehicle inspections and field checks for safety compliance.