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Job Description We are seeking a detail-oriented and proactive Customer Service Dispatcher to join our growing team. When transportation operations don’t stop, neither do we! The CSR/Dispatcher plays a vital frontline role in keeping drivers moving, customers informed, and operations running smoothly through real-time coordination, problem-solving, and onsite support. This position acts as a primary point of contact during assigned shifts, including weekends, ensuring timely communication, issue resolution, and continuity of service. The position is essential to maintaining service reliability, operational efficiency, and customer satisfaction. Essential Duties and Responsibilities: Duties include, but are not limited to: Customer Service & Issue Resolution: • Respond to customer inquiries related to deliveries, schedules, or service issues during operations., • Answers questions regarding accounts and services., • Communicate real-time updates to customers based on firsthand onsite visibility of orders, drivers, and warehouse activity., • Resolve service issues proactively by coordinating between drivers, warehouse personnel, and customers., • Tracks repeated customer service issues and notifies various teams who can resolve these issues and improve the quality of services and the customer experience., • Surveys customers to ensure their issues have been resolved in a satisfactory manner., • Must be onsite during scheduled shifts to support operations and real-time decision making., • Serve as the primary point of contact for drivers, including delivery status updates and issue resolution., • Provide face-to-face communication with drivers to address route changes, delivery concerns, or last-minute operational needs., • Monitor order activity and driver flow to ensure efficient movement and timely deliveries., • Ensures compliance with customer Service Level Agreement (SLAs)., • Enters and tracks service orders and ensures account information and recorded data is accurate., • Oversees assigned customer invoicing, including escalating issues as necessary for timely resolution. Requirements To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Education and/or Experience: High School Diploma or G.E.D.; and two years of experience and/or training; or equivalent combination of education and experience. Previous experience working in the logistics and distribution industry is desired. Other Skills and Abilities: • Experience in dispatching (trucking or logistics preferred)., • Proficiency with dispatch/tracking software and Microsoft Office., • Ability to work in a fast-paced, high-pressure, deadline driven environment., • Ability to manage multiple projects and tasks simultaneously., • Highly organized and detail oriented., • Resourceful and creative., • Analytical skills and problem-solving ability., • Ability to adhere to time and attendance policies., • Must exhibit professionalism and be effective working with customers and drivers., • Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications., • Ability to handle confidential information., • Maintain regular and punctual attendance., • Effective prioritization and time management skills., • Strong initiative to strive for continuous accuracy, quality, and timeliness of information., • Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site. While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays. Benefits As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit. We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you. EOE M/W/Vets/Disabled

Job Description Seize the Freedom of the Open Road! Are you a dependable go-getter with a passion for customer service and the thrill of being your own boss? NOW Courier, a recognized leader in logistics, is looking for enthusiastic and professional Contract Delivery Drivers to join our successful fleet. This role covers various open routes, breakdowns, and overflow, meaning we need flexible drivers ready to take on diverse assignments across the region. We offer the freedom to steer your own schedule while delivering top-notch service that keeps our customers smiling. New to the driving game? We provide expert guidance to help you succeed! Your Thrilling Mission: • Clockwork Precision: Pick up and deliver cargo to our valued customers on time, every time., • Smart Navigation: Use GPS and mapping software to chart and follow the most streamlined routes., • Clear Communication: Maintain crystal-clear communication with customers and dispatchers, providing real-time updates and quickly addressing any issues., • Safety First: Adhere to all traffic laws, secure cargo properly, and use appropriate safety gear., • Customer Service Excellence: Deliver a wave of customer service—handling questions, resolving complaints, and ensuring complete customer satisfaction., • Potential Commission: Earn up to $800 to $1,500 per week (depending on the routes you cover)., • Availability: Routes run Monday-Friday with Saturday opportunities, when available. Start times range from 6:00 AM to 9:00 AM and may fluctuate based on the route, but all deliveries must be finalized by 5:00 PM., • Route Details: Expect between 30 to 100 daily stops and weekly mileage that varies up to 1,750 miles., • Coverage Area: Mostly operating in Indiana, with routes potentially involving considerable inter-state travel., • Preferred Vehicle: Cargo Van or Sprinter are preferred. Requirements To maintain our industry-leading fleet of professional drivers, you must meet the following: • Age: Be at least 21 years of age., • Vehicle: Own a vehicle that can pass a multi-point inspection and is suitable for delivery., • Smartphone: Possess a smartphone capable of running our driver app., • Licensing & Insurance: Hold a valid driver's license and commercial insurance coverage with a minimum of $300,000 combined single limit liability., • Pre-Employment Screening: You must successfully pass a comprehensive pre-employment process before beginning work, which includes a:, • Driving History Review (past 36 months), • Criminal Background Check, • Substance Abuse (Drug) Screening Benefits Why Drive with NOW Courier? • Maximize Your Earnings: Your earnings potential scales with your efforts. Drive more, earn more!, • Abundance of Opportunities: Regular and additional assignments to help you maximize your income., • Weekly Pay: Enjoy the convenience of weekly direct deposits into your bank account., • Comprehensive Benefits Access: Access to medical, dental, and vision insurance options for you and your loved ones.*, • Essential Savings: Retain more of your earnings with discounted rates on a range of essential services, including automotive, legal, financial, and others.*, • Join a Recognized Leader: Be a part of a company that outpaces the competition, operating from seven strategic locations and serving Indiana and its neighboring states., • Benefits and essential service discounts are offered through an external partner. Utilizing these services does not alter your independent contractor status in any way.

Job Description Updated October 2025 — NOW Courier is actively accepting applications for new route openings across Indiana and surrounding states. Drive with purpose. Deliver with NOW Courier. As an Independent Contractor Driver, you’ll partner with NOW Courier to deliver essential goods throughout Indiana and neighboring regions. Whether you’re looking for a consistent routed schedule or flexible on-demand work, we’re always seeking dependable, professional drivers to join our growing network. Why Partner with NOW Courier: ✅ Freedom & Flexibility: Choose the routes that fit your schedule — full-time, part-time, or supplemental work. ✅ Reliable Earnings: Transparent route pay — no guessing games. ✅ Supportive Team: Our contractor relations and operations teams are here to help — not micromanage. ✅ Local Opportunity: Partner with an Indiana-based company that values relationships and reliability. Maximize Your Earnings & Benefits: