Service Engineer
6 days ago
Knoxville
Job Description Role Overview: • Service Engineer based in East Tennessee (ideally Knoxville/Chattanooga/Bristol/Morristown), • Must have mechanical and electrical diagnostic skills, ideally with experience on machinery with ball screws and control systems (e.g., CNC machine tools, grinders, metrology equipment, routers)., • Field service experience with CNC machine tools is highly preferred; plug-and-play candidates with direct CNC install/repair experience are ideal., • Candidates from adjacent industries (grinding, metrology, routers) with relevant machine movement/control experience will be considered., • Not seeking candidates from unrelated fields (e.g., automotive mechanics without relevant machinery experience)., • Preference for candidates with 30-50 years of age and experience working in broad geographies who are seeking less travel and more family time., • Some experience with control systems is a plus, but deep expertise (e.g., ladder logic programming) is not required., • Strong soft skills: family-oriented, values work-life balance, and aligns with the company's servant leadership and faith-based culture., • Primary focus: East Tennessee (Knoxville, Chattanooga, Bristol, Morristown, or anywhere east of a line between Nashville and Knoxville)., • Role is field-based with travel within the defined territory; most jobs are within a 2.5-hour radius of the candidate's home., • Base salary range: $75,000 to $115,000, depending on experience and skill level., • Entry-level (from adjacent industries): $70,000–$85,000., • Plug-and-play CNC service engineers: $100,000–$115,000., • Bonus/incentive: Historically profit sharing, but moving toward performance/bonus based on individual gross profit/revenue (not yet formalized; currently discretionary year-end bonuses, e.g., $5,000–$10,000)., • No overtime; salaried position with flexible scheduling to avoid weekend work., • Benefits: 100% company-paid health insurance for the employee, 50/50 split for family coverage, HSA account, 401(k) with 4% match (Roth option available), $25,000 company-paid life insurance, vision/disability/orthodontics are employee-paid., • Mileage reimbursement for travel; no company vehicle provided, but company credit card for expenses., • Pinnacle is a small, family-owned business with a strong faith-based, servant leadership culture., • Company prioritizes work-life balance, family commitments, and employee well-being; schedules are built around employees' family needs (e.g., children's activities)., • Minimal overnight/weekend work; most travel is scheduled in advance., • Team is currently three service engineers, aiming to grow to five or six; once at four or five, a service manager/lead will be needed.