Banquet Manager
2 days ago
Los Angeles
The Culver Hotel is where classic charm meets contemporary elegance, where history is reimagined, and classic is cool. A 1924 National Landmark, our boutique hotel blends artful design with a European ambiance, offering a timeless yet vibrant destination for travelers and locals alike. With 46 vintage-inspired guest rooms, a thoughtfully curated restaurant, and a dynamic culinary and beverage program, we create unforgettable experiences that celebrate the art of hospitality. Position Overview The Banquet Manager is responsible for overseeing the planning, coordination, and execution of all banquet events within the hotel or restaurant. This role involves managing the banquet staff, ensuring the delivery of exceptional service, and maintaining the highest standards of food quality and guest satisfaction. The Banquet Manager will work closely with the sales, catering, kitchen, and service teams to ensure seamless event operations, from initial booking through event completion. The goal is to exceed guest expectations while meeting financial targets. Essential Job Duties & Responsibilities Event Planning & Coordination • Manage the planning and execution of all banquet events, including weddings, corporate meetings, parties, and other large-scale functions, • Collaborate with clients, sales, and catering teams to ensure event specifications, timelines, and requirements are met, • Create detailed event schedules, timelines, and floor plans to ensure smooth event flow, • Oversee the set-up, decoration, and breakdown of banquet rooms, ensuring everything is in place for the event, • Act as the primary point of contact for event clients, ensuring their needs are addressed and providing a personalized experience Staff Management & Leadership • Supervise and lead the banquet service team, including servers, bartenders, and other event staff, ensuring high levels of performance and guest service, • Develop and implement training programs for banquet staff to ensure they are knowledgeable about event procedures, service standards, and safety protocols, • Assign tasks to banquet staff based on the specific requirements of each event and monitor their performance throughout, • Provide ongoing support and guidance to staff during events, addressing any issues that arise and ensuring staff maintains a professional demeanor Guest Service & Satisfaction • Ensure all banquet events meet the highest standards of service, food quality, and presentation, • Handle guest inquiries, complaints, and requests promptly and professionally to ensure complete guest satisfaction, • Work closely with clients to customize event details, including menu choices, room layouts, and service preferences, ensuring their vision is executed perfectly, • Monitor guest feedback during and after events to ensure service standards are upheld and identify areas for improvement Operational & Financial Management • Oversee the operational aspects of the banquet department, ensuring that all events run on time and within budget, • Monitor the banquet department’s financial performance, including revenue generation, labor costs, and expense management, to ensure profitability, • Assist with the preparation of banquet event orders (BEOs) and ensure all event details, including menu selections, room setups, and staffing, are clearly documented, • Control costs by optimizing the use of resources, managing labor efficiency, and minimizing waste, • Process and manage payments and invoicing for banquet events Vendor & Supplier Relations • Coordinate with external vendors (e.g., florists, decorators, entertainers) to ensure timely and quality service for each event, • Negotiate contracts and pricing with vendors to ensure the best possible services and terms for the hotel or restaurant, • Ensure that all vendors comply with health, safety, and contract terms during the event Health, Safety & Compliance • Ensure that all banquet events comply with health, safety, and sanitation regulations, including food safety protocols, • Maintain proper storage, handling, and service of food and beverages in accordance with regulatory standards, • Conduct regular inspections of event spaces, equipment, and facilities to ensure they are in compliance with safety standards, • Maintain a clean, safe, and organized banquet environment, both during and after events Marketing & Promotion • Collaborate with the marketing team to promote banquet services, special packages, and upcoming events, • Assist in the development of promotional materials, social media content, and event advertisements to attract new business, • Build relationships with repeat clients and local businesses to encourage repeat bookings and word-of-mouth referrals Education and/or Experience • Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field preferred, • 3+ years of experience in banquet management, event planning, or a related hospitality field, with at least 1 year in a leadership role, • Previous experience managing large-scale events and coordinating with multiple departments, • Strong understanding of catering and event operations, including food and beverage service, event logistics, and guest management Skills/Specialized Knowledge • Strong leadership and team management skills, with the ability to motivate and inspire staff, • Excellent organizational and multitasking skills, with the ability to manage multiple events simultaneously, • Exceptional customer service skills, with a focus on delivering personalized guest experiences, • Strong attention to detail, ensuring that event specifications and guest expectations are fully met, • Excellent communication and interpersonal skills, both verbal and written, • Ability to resolve issues or challenges efficiently and diplomatically, • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), event management software, and point-of-sale (POS) systems, • Strong financial acumen, with the ability to manage budgets and control costs effectively Physical Demands • Ability to stand, walk, and move around for extended periods during event set-up and operations, • Ability to lift up to 25 pounds (e.g., equipment, event materials, or supplies), • Occasional bending, stooping, and reaching to perform tasks or manage inventory, • Ability to work flexible hours, including evenings, weekends, and holidays, based on event schedules Salary • $75,000 Company Overview Proper Hospitality is a diverse team of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: there is a right way to do things, and anything less just isn’t proper. We are seeking the best of the best—both within and outside the industry—to join us in building a new kind of lifestyle hospitality company, inspired by a centuries-old tradition. Our work is challenging and fast-paced, but above all, it is rewarding. To achieve our vision—to inspire and transport people—we seek like-minded candidates who embody our ethos, The Pillars of Proper: • Care Proper: We are natural and gracious hosts to all., • Achieve Proper: We are committed to excellence., • Imagine Proper: We are resourceful., • Present Proper: We have an appreciation for style and culture. Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category. We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.