Technical Project Manager (Events)
8 days ago
Saint Paul
Job DescriptionDescription: About Us: Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators. At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential. We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world. Summary: We are seeking a detail-oriented and client-focused Technical Project Manager to lead the development and execution of digital components for various types of events. This role is responsible for overseeing the end-to-end build of event registration websites, email communications, and mobile applications, ensuring each digital element aligns with client goals and timelines. The Technical Project Manager will serve as the central point of coordination across internal teams and external stakeholders, driving project delivery through expert timeline management, clear communication, and a commitment to continuous improvement. Success in this role means delivering high-quality digital experiences on time, within scope and budget, while fostering client satisfaction and long-term retention. We’re passionate about providing an inclusive workplace that values diversity. Everyone is welcome, our employees are comfortable bringing their authentic whole selves to work. Be you. You’ll spend your days on the following: • Develop project scope and objectives for event websites and mobile apps, engaging all relevant stakeholders to ensure feasibility., • Create and manage detailed project plans, track progress, and maintain comprehensive documentation, with a focus on precise timeline management to meet critical deadlines., • Participate in scope discovery discussions to assess complexity and advise clients and internal teams on SLA and timelines. (Digital products could include Website, Registration, Mobile App, Onsite Tech Solutions.), • Monitor, measure, and report on digital projects, escalating potential client issues as needed., • Lead projects to enhance efficiencies in web design and client service offerings., • Act as a client-facing liaison between assigned teams, third-party partners, and key stakeholders, ensuring clear and consistent communication., • Facilitate planning calls to review milestones, decisions, and escalate issues., • Conduct and participate in meetings as the project plan expert, providing authoritative guidance on timelines and deliverables., • Collaborate with clients, Augeo team, and resources to execute project plans and meet client expectations., • Facilitate project debriefings to document and share insights for continuous improvement., • Continuously refine and implement best practices across projects for consistency and optimization., • Report and escalate significant issues to management, suggesting corrective actions., • Ensure all projects are delivered on time, within scope, and budget., • Manage changes in project scope, schedule, and costs using appropriate verification techniques, with a focus on maintaining project timelines., • Manage client relationships and stakeholder interactions with a strong client-facing presence, ensuring client needs are anticipated and met (sometimes in partnership with event planners)., • Support the end-to-end website building lifecycle, providing exceptional customer service and experience to meeting owners, clients, and attendees., • Manage daily client communication, ensuring timely responses to emails and inquiries., • Oversee Outlook inbox management to ensure all emails are responded to in a timely manner., • Conduct QC/QA of digital products such as websites and mobile apps to ensure they meet quality standards. What you need to be successful in this role: Education & Experience: • University Degree or equivalent experience, • Project Management Professional (PMP) certification preferred, • 3–4+ years managing web and mobile app development cycle, • 3–4+ years meetings and events experience, • 3+ years project management experience, with demonstrated expertise in managing complex project timelines and deliverables, • CVENT and/or other event technology platform knowledge required, • Strong understanding, experience, and knowledge of Virtual and Hybrid projects with platform capabilities and project planning Knowledge, Skills, and Attributes: • Technical Expertise: Proficiency in web programming tools/applications, mobile app development, and website development using CMS platforms., • Project Management Expertise: Proven ability to manage project timelines effectively, ensuring milestones and deliverables are met within scope and budget, leveraging PMP methodologies., • Client-Facing Skills: Exceptional client management and communication skills, with experience leading client interactions, building trust, and delivering tailored solutions to meet client expectations., • Industry Experience: Experience in the Meetings & Events industry managing event technology platforms., • Customer Service: Strong commitment to customer service with high consultative skills and the ability to anticipate client needs., • Communication Skills: Excellent written, verbal communication, and presentation skills, particularly in client-facing scenarios., • Organizational Skills: Demonstrates the ability to organize and prioritize workload effectively, with a focus on maintaining project schedules., • Collaboration: Strong collaboration skills with peers and the ability to work effectively in a team environment., • Proactive Attitude: Proactive, enthusiastic, and charismatic approach to meeting client objectives with a flexible, can-do attitude., • Attention to Detail: Maintain a keen eye for QA/QC of digital products (Website and Mobile App), ensuring the identification and correction of mistakes, formatting errors, and overall quality assurance to deliver a high-standard product Benefits of joining team Augeo • We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations), • We offer paid Long-Term disability and Life Insurance, • HSA/FSA plans, • We offer varying voluntary benefits such as critical, hospital, pet coverage and much more, • Employee benefit education, campaigns and wellness opportunities, • 401k retirement matching and financial planning resources, • Education reimbursement, • Several EAP resources, • 13 paid holidays and PTO time, • Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos, • Employee referral bonuses, • Employee group opportunities, • Fun, casual and flexible working environment that embraces the hybrid workstyle, • Career growth opportunities, • Summer internship program Requirements: