Service Technician Supervisor
14 days ago
Riverside
Job DescriptionDescription: At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Service Technician Supervisor to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you. Why Join Us? • Be part of a trusted, established company, • Enjoy a supportive, team-oriented work culture What you'll be doing – The Role: • Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations., • Understand the specifications, products, and service requirements for all accounts., • Instruct customers on the proper use of equipment, respond to inquiries from customers about equipment, and communicate customer inquiries to appropriate First Choice staff., • Complete all service calls and related paperwork in an accurate and timely manner., • Turn in money, checks, receipts, and other documentation generated by customer service calls on a daily basis., • Refurbish and repair coffee equipment for use at customer sites., • Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver’s license., • Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed., • Maintain and clean the service area., • Receive, organize, and maintain parts for equipment., • Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures., • Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis., • Perform detailed diagnostics, repairs, and testing of equipment brought back to the warehouse., • Dissemble, clean, and rebuild benched machines., • Test repaired equipment to ensure proper functionality., • Perform other duties as assigned by First Choice management What’s in it for me? – The Benefits • Starting hourly rate of $23.00-$25.00, • Monthly Bonus Opportunities, • 401(k) and company matching, • Medical, Dental and Vision Insurance, • Employee Assistance Program, • Flexible Spending Account, • Life insurance, • Paid vacation and sick time, • High school diploma or equivalent, • Past Experience is a plus #INDSTP