Customer Service Specialist - Food and Beverage Manufacturer
3 days ago
Parsippany
Our client, a leading manufacturer of food and beverages is seeking a Customer Service Specialist to join their team. As a Customer Service Specialist, you'll be an integral part of the operations and sales support team, managing customer accounts from order placement through delivery. This role requires a proactive communicator who thrives in a dynamic manufacturing setting and takes pride in ensuring every customer receives exceptional service. Responsibilities: • Act as the main point of contact for customer inquiries, orders, and account support., • Manage assigned client accounts and oversee the entire order management process from start to finish., • Process and track purchase orders, invoices, and shipments while maintaining accurate records in the ERP system., • Collaborate with production, logistics, and sales teams to ensure timely fulfillment and delivery of products., • Monitor order status and proactively resolve shipment, documentation, or billing issues., • Prepare and maintain product documentation such as Certificates of Analysis (COAs), Safety Data Sheets (SDS), and other regulatory materials., • Manage pricing updates, quotes, and customer data to ensure information accuracy., • Maintain detailed communication logs and ensure prompt follow-up on all customer requests., • Support reporting initiatives and assist with ad-hoc projects as needed. Qualifications: • 3-5+ years of customer service experience in the manufacturing industry is required., • Proficient in Microsoft Office and ERP systems., • Excellent written and verbal communication skills with strong attention to detail., • Highly organized and able to manage multiple priorities., • Strong interpersonal skills and a collaborative mindset., • Associate or Bachelor’s degree preferred. Work Schedule: • Monday–Friday, 8:00 AM – 5:00 PM (onsite).