Director of Quality
2 days ago
Fort Worth
Job Description Pattison ID is a highly successful, North American Company growing organically and through ongoing acquisitions. It is one of the world’s largest sign and physical branding element companies, with seven (7) manufacturing facilities, eight (8) sales and operations offices and over 1000 employees across North America. Pattison ID has many segments, such as Signage, Architecture, Digital, Maintenance and Leasing. The company is dedicated to absolute customer satisfaction and the ultimate quality in its products and services. The culture of the company is focused on performance and accountability and supports employee empowerment and development. The company operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries. With sales of over $15 billion and more than 49,500 employees, the Jim Pattison Group is the second-largest private company in Canada. Overview: The Director of Quality is a strategic leadership role responsible for building, leading, and institutionalizing a culture of quality across the organization. This position will drive the development, implementation, and continuous improvement of standardized quality programs spanning six manufacturing facilities and field operations across Canada and the USA. This leader will not only ensure compliance and consistency but will act as a catalyst for organizational change, elevating quality from a functional responsibility to a core business discipline. Success in this role requires the ability to influence cross-functional teams, embed accountability at all levels, and align quality initiatives with broader operational and strategic objectives to deliver exceptional customer outcomes. Quality within this role is defined holistically and includes non-conformances (NCs), Warranty, and Rework, with a strong focus on reducing the Total Cost of Quality (CoQ) across the organization. Key Responsibilities: Quality Program Development & Implementation • Establish, formalize, and continuously evolve company-wide Quality Standards covering products, materials, installation, and service delivery, leveraging ISO-based frameworks, Lean principles, and industry best practices., • Define and implement a Total Cost of Quality (CoQ) framework, including clear definitions, tracking methodologies, and ownership across all functions., • Lead the standardization of quality processes while enabling flexibility for site-specific execution, ensuring consistency without limiting operational effectiveness., • Partner closely with plant leadership and Operations to design and implement site-specific quality programs that align with corporate standards while addressing unique operational challenges., • Expand and integrate the quality program across the full value chain, including manufacturing, field installation, service work, and subcontractor performance, ensuring end-to-end accountability., • Establish a robust quality governance framework, including routine audits, compliance reviews, and standardized reporting mechanisms across all facilities and field operations., • Define, implement, and monitor key performance indicators (KPIs) related to product quality, service quality, defect rates, warranty, rework, and overall Cost of Quality., • Develop and maintain Cost of Quality reporting, providing clear visibility to leadership and using data to drive decision-making and prioritization., • Ensure compliance with internal standards, customer requirements, and external regulatory expectations, reinforcing accountability at all levels of the organization., • Utilize data and analytics to identify systemic trends, recurring issues, and performance gaps, ensuring reporting directly drives Continuous Improvement efforts., • Lead and institutionalize Root Cause Analysis (RCA) and Corrective Action Plans (CAP/CAR) processes to ensure issues are resolved at their source and do not recur., • Ensure clear ownership and assignment of root causes for all Non-Conformances (NCs), driving accountability across functions., • Champion a culture of continuous improvement, partnering with Engineering, Manufacturing, Project Management, Field Operations, and Sales to proactively enhance product and service quality., • Establish measurable improvement targets, including a 50% reduction in Total Cost of Quality within a 3-year period, and drive accountability to achieve these outcomes., • Develop and standardize corrective action reporting, ensuring transparency, accountability, and effective communication both internally and with customers., • Drive cross-functional collaboration to close quality gaps quickly and effectively, balancing urgency with long-term solutions., • Serve as the primary customer interface for major quality issues and escalations, taking ownership in high-impact situations (e.g., large-scale customer issues such as Petro Canada)., • Lead communication, resolution strategy, and recovery plans with customers, ensuring confidence, transparency, and long-term relationship protection., • Provide leadership in defining and justifying staffing needs for the Quality function, ensuring the team structure supports current and future business requirements., • Build and develop a high-performing quality organization, capable of supporting multi-site operations and driving sustained improvement., • Influence senior leadership and cross-functional teams to ensure quality is embedded as a shared responsibility, not a siloed function. Qualifications & Experiences: • Minimum of 10 years of progressive experience in quality leadership within a manufacturing or related environment, with demonstrated success driving organizational change., • Deep expertise in ISO Quality Management Systems, Lean Manufacturing, and continuous improvement methodologies., • Degree or diploma in Engineering, Industrial Management, or a related field., • Certified Quality Engineer (CQE), Six Sigma certification, or equivalent (or willingness to obtain within the first year)., • Proven ability to lead across multiple sites and functions, influence senior leadership, and build alignment in complex organizations., • Strong analytical, communication, and leadership skills, with the ability to translate strategy into execution. Ongoing Development & Training • Commitment to continued professional development, including training and/or certification in:, • Failure Mode and Effects Analysis (FMEA), • Lean Manufacturing tools and principles, including:, • 5 Why’s, • Muda (waste reduction), • Six Sigma methodologies (with potential certification), • Root Cause Analysis and Corrective Action Reporting (CAR)