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  • Support Engineer
    Support Engineer
    6 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

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  • Product Engineer
    Product Engineer
    6 days ago
    $50000–$70000 yearly
    Full-time
    Wayne

    Product Engineer Location: Wayne, NJ Department: Engineering / Solutions Architecture Employment Type: Full-Time About the Role We are seeking an enthusiastic Product Engineer with strong experience in Ubuntu-based embedded systems, device deployment, and customer-facing technical support. You will manage embedded Linux edge devices, assist sales with demos, support clients with solution design guidance, and help operate cloud-hosted components of our platform. This role is for a curious, do-it-all builder with a hardware engineer’s heart - always learning, solving, and making things work. Key Responsibilities Embedded Systems Deployment & Management • Build, configure, and maintain Ubuntu-based embedded systems (Jetson, ARM SBCs, x86 industrial PCs)., • Create and manage system images, OTA updates, provisioning pipelines, and device monitoring., • Troubleshoot kernel-level, networking, hardware I/O (USB, serial, MIPI, PoE), and performance issues., • Implement secure configurations including SSH hardening, firewall rules, VPN tunnels, certificates, and logging., • Maintain accurate deployment documentation and revision control. Cloud & IT Systems Operations • Assist with deployment, configuration, and monitoring of cloud-based services, containers, and microservices., • Work with engineering teams to validate releases in staging and production environments., • Manage system logs, diagnostics, remote access, uptime monitoring, and alerts for field devices and cloud components., • Support IT-related tasks such as networking, identity management, VPN configuration, and secure endpoint management. Solution Architecture Support & Pre-Sales Activities • Participate in sales calls and demos, configuring environments and presenting system capabilities., • Prepare and support demo units, pilot systems, and on-site proof-of-concept installations., • Communicate clearly with customers to gather requirements and recommend deployment best practices., • Act as a technical liaison between sales, engineering, and customers—especially during onboarding and early adoption. Customer & Partner Interaction • Assist clients with designing new solutions, configuration, performance tuning, and troubleshooting., • Provide training, documentation, and technical support during evaluations and early deployment phases., • Capture customer feedback and communicate product gaps, bugs, and feature requests to internal teams. Internal Collaboration • Work with engineering to test new releases on embedded devices and cloud services., • Maintain internal lab equipment, demo systems, and build infrastructure for engineering and sales. Required Skills & Experience • 2–8+ years working with Linux/Ubuntu, ideally on embedded or edge systems., • Strong understanding of systemd, networking, containers, and Linux internals., • Experience with embedded hardware (Jetson, ARM boards, industrial PCs)., • Comfort with cameras, sensors, network interfaces, and low-level debugging tools., • Ability to write shell scripts; Python proficiency preferred., • Experience supporting or managing cloud deployments., • Solid grounding in IT fundamentals (networking, security, VPNs, DNS, certificates)., • Highly comfortable using AI tools for general work, coding assistance, automation, documentation, and problem-solving. Preferred Experience • Experience with video analytics, access control, ALPR, or other hardware-integrated AI solutions., • Familiarity with Tailscale (or similar), VLANs, and secure remote access., • Exposure to DevOps practices or infrastructure as code., • Prior pre-sales engineering or customer success engineering experience., • Ability to prepare technical documentation and clear customer-facing materials. What We Offer • A mix of hands-on engineering and customer-facing technical work., • Opportunity to work on cutting-edge embedded and cloud technologies., • Competitive salary, benefits, and flexible work arrangements. Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Vision insurance, • Paid time off Experience: • Systems engineering: 2 years (Required) Ability to Commute: • Wayne, NJ 07470 (Required), • Occasional travel may be required.

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  • Chief of Staff
    Chief of Staff
    27 days ago
    $15–$25 hourly
    Part-time
    Manhattan, New York

    The Company Eagle Engineering is building the next-generation engineering services firm—one platform, powered by aligned capital and purpose-built technology—to remove tedious work from engineers and let them focus on high-value design. We are a small, fast-moving founding team looking for a high-ownership Chief of Staff who wants to help build an engineering company from the ground up. The Role: As Chief of Staff, you will be the operational engine behind Eagle’s founding team. You will keep the founders focused on what only they can do—while you clear roadblocks, run internal operations, coordinate workflows, and build systems that scale. This is a hybrid, high-trust role with a front-row seat to company-building: M&A, outreach to engineering CEOs, investor conversations, operations design, and the creation of a next-generation engineering platform. Ideal for someone who thrives in early-stage ambiguity, loves building structure from chaos, and wants ownership—not task-taking. What You’ll Do: Founder Operations & Executive Support • Manage complex calendars, meetings, investor/founder calls, and prep materials, • Coordinate travel, events, and logistics for conferences, site visits, and diligence, • Draft briefs, emails, and communication that represent Eagle professionally, • Keep the founders’ time aligned with strategic priorities Project & Systems Management • Build processes, SOPs, reporting, and task-tracking systems from scratch, • Run cross-functional projects end-to-end: scoping → timeline → delivery, • Maintain CRM hygiene, create dashboards, and ensure operational repeatability, • Identify bottlenecks and implement fixes without waiting to be asked Communication & Stakeholder Management • Serve as a polished point of contact for engineering owners, advisors, and investors, • Prepare decks, write summaries, and manage external communications, • Support relationships across prospects, partners, and internal stakeholders Who You Are • Ownership-driven: you spot problems and fix them before being asked, • Systems thinker: you enjoy building structure, clarity, and repeatable processes, • Operational athlete: you can juggle scheduling, projects, documentation, and communication simultaneously, • Direct, warm communicator who can represent founders professionally, • Calm under pressure; resourceful in ambiguous situations, • Excited to join an early team, help shape culture, and grow with the company Experience That Maps Well You may have experience as an Executive Assistant, Chief of Staff, Project Manager, Ops Associate, or similar role in a startup, VC firm, nonprofit, or high-velocity environment. You’ve likely managed fast-moving leaders, built systems, and run critical internal operations. What You’ll Get • Direct access to founders and a hands-on seat in building a company from zero, • Fast learning curve across operations, engineering services, and M&A, • Ownership, autonomy, and visibility into high-impact decision making, • Opportunity to grow into a full-time leadership role as Eagle scales, • Competitive compensation for part-time/hybrid internship-to-hire role

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  • After-School Instructor
    After-School Instructor
    2 months ago
    $20–$25 hourly
    Part-time
    Flushing, Queens

    Location: Queens Schedule: Part-time, weekdays between 2:30 PM – 5:00 PM (varies by school). Morning shifts also available between 8:00 AM - 2:00 PM. Pay Rate: $20 - $25 per hour. Do you enjoy working with kids and bringing learning to life through hands-on projects? We’re looking for an enthusiastic and reliable After-School Instructor to lead LEGO classes for elementary students. As an instructor, you’ll guide students through fun, project-based activities using LEGO kits. You’ll help them explore the basics of robotics and engineering while encouraging teamwork, problem-solving, and creativity. What You’ll Do • Lead engaging, small-group LEGO Robotics sessions for students in Grades K–5., • Demonstrate building activities in a fun, age-appropriate way., • Support students as they work through challenges and bring their creations to life., • Manage classroom materials and maintain a positive, organized environment., • Communicate effectively with program coordinators, school staff, and parents as needed. What We’re Looking For • Experience working with children (camp, classroom, or after-school programs)., • Strong communication and classroom management skills., • Interest or experience in robotics, engineering, or coding (training provided)., • Dependable, energetic, and excited to inspire the next generation of creators., • Background in education, STEM, or related fields preferred but not required., • Must have own reliable transportation or willing to commute to different school sites. Why Join Us • Training and all materials provided., • Flexible, part-time hours, perfect for college students, educators, or anyone passionate about STEM and teaching., • Rewarding opportunity to make learning fun and impactful for young students. How to Apply: Send your resume and a brief note about your experience working with kids or interest in STEM education.

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