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  • Front Desk Agent
    Front Desk Agent
    3 days ago
    $21–$26 hourly
    Full-time
    Manhattan, New York

    We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. You must be personable and have outstanding interpersonal communication skills. Front Desk Agent Duties and Responsibilities • Greet guests with a welcoming smile and friendly demeanor, • Perform all guest check-in and check-out procedures, • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc., • Collect payment for room charges and other fees, • Answer phones and direct calls to appropriate personnel, • Check and send emails, • Make and confirm reservations, • Maintain a clean and tidy workspace at all times, • Inform guests of hotel amenities and offerings, • Be informed and up-to-date on all types of room accommodation and availability, • Communicate with housekeeping, room service and security staff as necessary, • Provide local information on restaurants, special sites, activities, etc., • Resolve customer complaints and problems calmly and effectively, • Notify management of any serious issues that you cannot resolve, • Take and deliver messages for guests, • Store luggage and valuables as needed, • Assist with and book tours and activities for guests, • Maintain a friendly, personable disposition, • High school diploma or GED equivalent preferred, • Previous experience in customer service and/or hospitality industry preferred, • Experience using hotel booking software a plus, • Computer literate and proficient using Microsoft Suite, • Personable and outgoing when dealing with guests, • Professional phone demeanor, • Excellent customer service skills, • Ability to maintain calm, polite, and patient in stressful situations, • Organized and detail-oriented, • Ability to connect with guests and consistently give them a positive customer experience

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  • Accounts Receivable
    Accounts Receivable
    10 days ago
    $18–$20 hourly
    Full-time
    Queens, New York

    Accounts Receivable Clerk Ferrari Group specializes in transporting jewelry, precious gems, and high-value goods internationally. The company grew rapidly due to its global expertise in customs procedures and valuable experience with different courier services, gaining increasing recognition within the industry. Job Summary The Billing Associate works in the Finance Department, generating invoices and debit and credit notes, ensuring they are sent and received in a timely manner by the Customers. The Billing Associate is involved in both the Operative and Sales processes and is responsible for accurate billing to Clients. The Billing Associate cooperates with Accounts Receivable and Collections to finalize the cash-in report and the ratios requested by Management. Duties and responsibilities • Timely and accurate creation and issuing of invoices and mailing them to the Customers, • Organizing and appropriately filing the billing material supporting the invoices, • Handling all billing inquiries and questions from Customers (phone or e-mail) to clarify rates, amounts, processes, and statements, • Organize and update the Customer Sale Agreements, • Monitoring and updating the Price List and the invoice codifications, • Supporting Customer requests related to the invoice process in terms of billing (i.e., single, consolidated) payment method, and address, • If due, issuing related credit notes and properly filing the backup material, • Interacting with the Customer, Collection, and Sales Department to solve misunderstandings and to clear debit and credit balances, • Writing and updating billing procedures Required Skills • Must be organized, diligent, and accurate with work, • Excellent communication skills in coordinating internal departments and external answers, • Strong familiarity with the base software package, • Detail oriented, • Team worker The Job Description outlines the nature and level of work to be done by the employee, but it is not an exhaustive list of duties, and the employee may be asked by management to complete other duties.

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