MEDICAL BILLING SUPERVISOR
1 month ago
Portland
Description MAKE A DIFFERENCE AT OCHIN OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission. OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities. At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging. Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team. Position Overview The OCHIN Billing Services (OBS) Billing Supervisor oversees the billing, collections, and cash posting functions of the revenue cycle and provides daily guidance and support to ensure the team meets OCHIN key performance indicators for financial health. The Billing Supervisor works with the Operations Manager to develop strategic plans to ensure operational efficiency and works with cross-functional departments to maximize collection potential. Billing Supervisor candidate with revenue cycle management experience and the ability to supervise and develop a team of on-site staff as well as off-site staff. This candidate must be able to provide effective oversight to staff, and our clients Revenue Cycle, within an environment that is dynamic and fast-paced. Will establish and maintain relationships with client representative(s) to resolve issues with processes and workflows with ability to properly research issues, resulting in resolution. The Billing Supervisor is responsible and accountable for the coordinated management of multiple related projects directed toward organizational objectives, and building, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization. Essential Duties • Provide efficient and effective account receivable services on behalf of our member clients to maximize their reimbursement and support OCHIN revenue cycle performance indicators for financial health., • Direct a team of billers and work with them to provide superior revenue cycle management to OBS clients., • Responsible for day-to-day operations in the, specifically with respect to the supervision of staff responsible for timely and accurate professional billing., • Ensures the activities of the billing operations are conducted in a manner that is consistent with overall department protocol and follow federal, state and payer regulations, and meets all deadlines including End of Month close processes., • Obtains and increases revenue by resolving claim and technical issues; maintaining customer relations; resolving problems., • Subscribe to all national payor bulletins, staying connected with industry changes and report to client, team, and technical analysts on impacts to workflows, request applicable changes to support revenue cycle., • Interface with customers and establish relationships that promote the timely and efficient resolution of transactions and other issues., • Hire, develop, motivate, and coach a group of individuals dedicated to providing excellent customer service to all stakeholders., • Oversee issues that arise with personnel, systems, and clients., • Manage billing staff, and provide continuous education, motivation, training, and leadership., • Coach staff in problem solving, effective communication strategies, and conflict resolution and career path opportunities, • Performs quality review of staff based on established metrics, and ensure staff has adequate information and training to perform assigned tasks., • Use emotional intelligence to have successful difficult conversations., • Other duties as assigned. Requirements, • Certificate or equivalent relevant combination of education and experience, • High school diploma, GED, or a combination of relevant experience and some higher education is required., • Bachelor's or associate degree in business or relevant area of study preferred., • 5 years' experience working in healthcare with at least two years of managerial or project leadership experience., • For PB billing focused positions, previous FQHC/RHC experience is preferred * Coding experience or CPC - Certified Professional Coder helpful., • Experience with Acute Care EHR software, EPIC, is required, specifically expertise in HB Resolute module., • Experience with HB Claims, Prelude, Cadence and EpicCare modules preferred., • For HB focused positions, Critical Access Hospital or Method 2 Billing experience preferred., • Must be a self-motivated team player with significant experience in physician office or medical practice revenue cycle management including coding, charge capture, time of service collection, insurance eligibility and benefits verification, claims, submission and management and accounts receivable management, including familiarity with ICD-10, CPT, and/or HCPCS Coding Systems as well as claim forms such as CMS-1500 and UB-04 *, • Understand external rules and regulations as they relate to healthcare billing and collections e.g. Medicare, Medicaid, state laws, Health Insurance Portability and Accountability Act (HIPAA), etc., • High level of research and root cause analysis and problem-solving capabilities, superior attention to detail., • Extensive analytical skills and the ability to clearly communicate decisions, procedures, and processes to a diverse group of people., • Demonstrate creativity and a willingness to change and adapt as needed., • Follow up on assignments, show initiative, be self-motivated, and have a strong work ethic., • Proven experience creating, analyzing, and explaining complex reports., • Demonstrate independent judgment and self-sufficiency in effective problem solving., • Commitment of time and energy. Willingness and ability to work overtime., • Proficiency with standard office equipment and software such as Microsoft Office, specifically high aptitude in Microsoft Excel, proficiency in Power Point, and knowledge of VISIO., • Proven ability to quickly master new applications., • Knowledge of Medicare Billing Systems (DDE, Ability Ease) preferred, experience using payor portals required., • Excellent communication skills, written, verbal, and listening, as well as demonstrated business writing skills, are required., • Must be willing to travel to as necessary to accomplish departmental and organizational goals. COVID-19 Vaccination Requirement To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date. Work Location and Travel Requirements OCHIN is 100% remote organization.? Work from home requirements are: • Ability to work independently and efficiently from a home office environment, • High Speed Internet Service, • It is a requirement that employees work in a distraction free workplace Equal Opportunity Statement OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs. Base Pay Overview The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data. #LI-Remote Salary Description $63,843 -$95,765
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