Receptionist/Admin (Gilbert)
6 days ago
Gilbert
Job DescriptionLighthouse Psychiatry | Front Desk Receptionist (Psychiatry/Behavioral Health) Location: 4001 East Baseline Rd Ste 204, Gilbert, AZ 85234 Job Type: Full-Time, In-Person Pay: $17–$20 per hour (based on experience, adaptability, and certifications) (opportunities for growth) About Lighthouse Psychiatry:Lighthouse Psychiatry is a mission-driven outpatient psychiatry practice serving Arizona communities with evidence-based mental health care. We are committed to professionalism, patient dignity, HIPAA compliance, and a supportive clinical culture. Our front office is central to patient access, care coordination, and the first impression we provide. Position Summary:We are seeking a Front Desk Receptionist to manage patient access, scheduling, EHR documentation, and front-office operations in a behavioral health setting. This role is ideal for candidates with medical office experience who are organized, customer-focused, and comfortable working with mental/behavioral health patients. What You’ll Do:Front Desk & Patient Services: • Greet patients and visitors; manage check-in/check-out with professionalism and empathy., • Answer phones, route calls, manage voicemail, and respond to email/portal inquiries., • Prepare new-patient packets and ensure completion of HIPAA, consent, financial, and intake forms., • Manage waitlists, cancellations, reschedules, fill open appointments efficiently.Scheduling & Clinic Operations:, • Schedule new and follow-up appointments by provider criteria (service type, age, insurance, specialty)., • Maintain provider calendars and appointment templates in the EHR., • Coordinate referrals, follow-ups, and multi-visit treatment series., • Monitor no-shows and late arrivals; perform reminder and rebooking outreach.Records, EHR & Compliance:, • Enter/update demographics, insurance, pharmacy, and contact information., • Scan, upload, fax, and index documents in the EHR (records, legal/disability forms, correspondence)., • Process Release of Information (ROI) requests per policy; maintain HIPAA compliance at all times., • Perform routine chart checks for accuracy and completeness.Billing Support & Administration:, • Collect copays/fees, post payments, reconcile daily receipts., • Verify basic insurance and coordinate with billing on eligibility or account questions., • Track authorizations and external paperwork; maintain spreadsheets/logs accurately., • Keep the front office organized; open/close office per protocol.Team & Cross-Training:, • Serve as liaison between patients, clinicians, and management., • Document calls/messages in EHR or internal systems., • Cross-train on additional office procedures; assist with medical office workflows as needed (training provided). Minimum Qualifications: • 2+ years in a medical, mental health, or behavioral health office., • Experience with EHR/EMR systems (Athenahealth preferred) and Microsoft Office (Word/Excel)., • Excellent organization, attention to detail, and time management., • Professional written/verbal communication; strong customer service., • Ability to handle confidential information with discretion. Preferred: • Psychiatry or behavioral health experience., • Insurance verification, authorizations, and basic billing workflows., • Medical Assistant (MA) certification or clinical support experience., • High-volume scheduling and document management. Physical/Functional Requirements: • Ability to stand, walk, stoop, and bend for administrative operations for extended periods., • Ability to lift up to 25 lbs., • Visual/auditory acuity for computer work, phone use, and in-person interaction., • Strict adherence to confidentiality and safety protocols. Compliance: • Must comply with HIPAA, Arizona privacy laws, and Lighthouse policies regarding Protected Health Information (PHI)., • Employment contingent on completion of applicable background checks and onboarding requirements in accordance with Arizona law., • This position is in-office and serves patients across Maricopa County. Why Lighthouse Psychiatry: • Mission-driven behavioral health practice focused on patient-centered care., • Supportive, professional team with structured onboarding and training., • Growth opportunities within a specialty mental health clinic., • Emphasis on work-life balance; generally, no weekend responsibilities. Equal Opportunity Employer:We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to protected characteristics. How to Apply:Submit your resume and a brief cover letter highlighting your healthcare administrative experience and availability.