Transitional Clinical Director (Registered Nurse) RN
2 months ago
North Little Rock
Job Description Full-and Part-Time Employee Benefits Medical, Dental, and Vision Insurance Company paid life insurance policy up to $15,000 FSA and FSA Dependent care Supplemental Insurance such as Short-term disability, Long-Term disability, etc. 401(k) retirement plan with company match Paid time off (PTO) program to total up to 208 hours a year Tuition and certification reimbursement for qualified employees Employee Assistance Program (EAP). Free parking at all locations. Mileage reimbursement for company travel. Compensation Arkansas Hospice offers competitive wages and base our pay rates off each candidate’s years of experience. The rates that are listed on the Indeed job site are not ours and are not accurate. POSITION SUMMARY The Transitional Clinical Director is responsible for supervising and coordinating day-to-day clinical operations across the Palliative and Primary Care programs and is responsible for the activities of Access Team members to respond to hospice referrals in a timely manner. Ensures the referral and admission processes are completed in accordance with applicable regulations and hospice policies, oversees the training of other team members in the admission processes and works with other departments and services to ensure the smooth transition of patients from the Access Team to the appropriate hospice interdisciplinary group (IDG). This position combines strong clinical skills to ensure safe, efficient, high-quality patient care while meeting organizational goals. The Transitional Clinical Director supports the development and implementation of clinical programs, participates in interdisciplinary teams, oversees compliance with federal/state regulations and staffing, and monitors patient outcomes. This leader collaborates closely with the practice business manager, physicians, marketing teams, and external partners, including participation in Accountable Care Organization (ACO) initiatives and performance-based care models. He/she also assists in coordinating the clinical rotation of current provider schedules. QUALIFICATIONS Education: Registered Nurse (RN) with a valid and unrestricted Arkansas license; BSN preferred. Experience: Minimum of five years of RN palliative or hospice care experience preferred. Additional Requirements: Arkansas driver’s license, automobile, and automobile insurance required. PRIMARY RESPONSIBILITIES 1. Coordinates all services, activities, and clinical scheduling of personnel for Arkansas Palliative Care and Primary Care in accordance with agency standards, policies and procedures. Assures that services provided comply with state health department/federal government standards and regulations for licensure and hospice certification., 2. Oversees access staff in all Hospice offices and the entry of all referral calls into the electronic medical record., 3. Serves as the Clinical Director(Manager) of Palliative and Primary care which includes responsibilities of reviewing of labs, new admissions, calls to patients and families, and other roles to ensure clinical quality and compliance., 4. Maintains a working knowledge of Medicare criteria for hospice eligibility and hospice levels of care and ensures education is provided to staff as needed., 5. Tracks information weekly on the referral and admission process (e.g., timeliness, conversion rates, etc.) to identify opportunities for improvement. Meets established AH admission goals., 6. Ensures that the Access team tracks patients not admitted and ensures timely and appropriate follow-up. Meets established AH follow up goals., 7. Participate in the management of our participation in the ACO o Ensures they stay compliant with regulations and terms of agreement. o Supports them in quality initiatives as directed by the ACO. o Serves on ACO committees as assigned. o Works with business development to recruit new participating providers to the ACO. 8. Engages frequently with partners to ensure successful communication and reporting of required quality data., 9. Works with Marketing staff to provide education for patients, families, facilities and partners to includes presentations and review of collateral materials., 10. Coordinates with other departments to integrate clinical services across the organization., 11. Establishes and maintains partnerships with external healthcare providers and organizations., 12. Works closely and collaboratively with all organizational departments/personnel to ensure integration of the practice., 13. Collaborate with physicians and interdisciplinary team members to plan and implement patient-centered care., 14. Identifies and develops advancement/succession planning for hiring, training and retention of staff., 15. Responsible for the identification and realization of program opportunities through reduction of variation in cost, quality, and resource utilization by working collaboratively with all contracted organizations to ensure effective communication., 16. In cooperation with the clinical and administrative management team, develops, recommends, and implements required hospice, palliative, and primary care policies and procedures., 17. Maintains knowledge of all Palliative, Primary & Hospice services., 18. Evaluates staffing requirements along with Direct reports; recruits, selects, and participates in the hiring, assignment, orientation, and career development., 19. Participates in community programs for the purpose of providing education and information about palliative, primary & hospice in general., 20. Answers phone calls when other staff are unavailable to field calls and be the first point of contact for complaints, referral sources, and clinical related matters., 21. Ensures compliance with all contractual quality, performance and/or risk-based measures., 22. Be on a rotation with other managers and directors at night and weekends for issues that arise that require manager and above level of involvement to resolve., 23. Develops professional relationships with associates that result in a positive working environment, and increased productivity, loyalty, and commitment., 24. Actively pursues opportunities and partnerships that help the practice meet its goals and mission., 25. Completes performance evaluations for all assigned staff in a timely manner., 26. Develops departmental budget and manages expenses within established limits., 27. Manages departmental FTEs within established guidelines including controlling agency and overtime expenses., 28. Work with IT to assure effective, efficient, and secure use of clinical records and electronic communications., 29. Assists with special projects when requested., 30. Assists staff in advising patients and their families concerning their clinical outcomes with palliative & primary care., 31. Maintains compliance with submission of MIPS throughout the year and finalized every March., 32. Maintains confidentiality of all information., 33. Always utilizes and models excellent customer service skills; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation., 34. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision., 35. Adheres to all organizational and departmental policies and procedures., 36. Continually meets organizational standards for attendance and punctuality; notifies supervisor promptly when employee will be absent or late for work., 37. Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate., 38. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative and hospice concepts., 2. Skill as an effective leader and the ability to promote the development of leadership skills in others., 3. Knowledge of the holistic approach toward patient care and the nursing process as it applies to palliative and hospice patients and families., 4. Knowledge and acceptance of palliative and hospice philosophy and principles of care., 5. Knowledge of and ability to work within the social, economic and political environment served by the organization., 6. Knowledge of health care policies and programs; familiarity with CMS and Arkansas healthcare regulations., 7. Ability to work collaboratively with the patient, family, primary care physician, employees, and volunteers as part of the hospice team., 8. Knowledge of the local medical community; ability to enhance the viability and reputation of the hospice program., 9. Knowledge of computer software applications., 10. Skill in organizing and prioritizing workloads to meet deadlines., 11. Ability to communicate effectively both orally and in writing., 12. Ability to follow basic safety policies and procedures., 13. Ability to work in a fast-paced environment and manage multiple priorities., 14. Competent in the use of numeric and alphabetic filing systems., 15. Competent in the use of electronic medical record systems. This position is designated as a safety sensitive position because it requires the regular handling of confidential and/or proprietary Arkansas Hospice and patient information, performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine. Any lapse of attention could have a significant impact on Arkansas Hospice and/or its patients, and could result in injury, illness, or death. For the safety and health of yourself and others, you must be able to work in a constant state of alertness and concentrate for long periods of time while performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine. #IND123