Travel Tech Support engineer
hace 8 días
East Moline
*Travel required at least 1-2 times per month or as business determines to deploy laptops - Expenses will be paid. Travel technical Engineer Onsite in East Moline, IL 61244 $23/hr.w2 Travel Requirements- • Team of 5: working with 4 other travel techs to travel and deploy laptops/desktops in client office and factories, when these machines get build and shipped to those offices through courier., • End User computing tech specialist traveling 1-2 per month or as business determines to deploy laptops, • This is a Travel Tech role; travel may be required at least once a month or once every 1–2 months depending on client direction., • Client covers travel expenses (air/hotel/meals, etc.) and it is billable to the client., • Candidates must be comfortable traveling within Iowa/Illinois and occasionally cross-state (e.g., Kansas). Top 3 Skills: • Hands-on experience in Depot Management/Configuration Center operations., • Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices)., • Working experience with Microsoft ecosystem and device management tools Key Responsibilities: • Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices., • Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment., • Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty providers., • Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations., • Maintain and update asset movement, device status, and lifecycle records in ServiceNow., • Conduct monthly inventory audits and reconcile physical assets with system records., • Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams., • Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines., • Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness., • Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments., • Communicate clearly with customers and internal stakeholders through written and verbal updates., • Follow standard operating procedures, security guidelines, and asset management policies. Required Skills & Experience: • Hands-on experience in Depot Management/Configuration Center operations., • Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices)., • Working experience with Microsoft ecosystem and device management tools, including:, • O365 / Microsoft 365, • Intune / Endpoint Management, • SCCM / Configuration Management, • Asset Management tools, • Practical working knowledge of ServiceNow for incident, asset, and task updates., • Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination., • Good understanding of shipping, receiving, and inventory control processes. Behavioral & Professional Competencies: • Strong written and verbal communication skills., • Customer-focused mindset with the ability to work directly with end users and stakeholders., • Ability to prioritize work effectively in a fast-paced, project-driven environment., • High ownership, attention to detail, and accountability., • Willingness to work from the office and support hands-on operational activities., • Positive attitude with readiness to learn and adapt.