Shift Supervisor - Highway 6, TX
hace 23 días
Houston
Job DescriptionDescription: We’re looking for a high-energy, hands-on Shift Supervisor who thrives in a fast-paced car wash environment and loves driving great customer experiences. In this role, you’ll run day-to-day shifts, support membership sales alongside the team, and help keep the site operating at peak performance, clean, safe, and customer-ready. This position supports the Store Manager and Assistant Manager and may serve as the on-duty supervisor when needed. Key Responsibilities • Open/close the site and execute daily shift operations (sales, labor coverage, cleanliness, and safety), • Lead by example: actively sell Unlimited Wash Club memberships and support line/tunnel operations, • Ensure a smooth, efficient customer flow—help manage the queue and keep the site moving, • Maintain strong site standards across tunnel, vacuums, lot, landscaping, and overall appearance, • Follow established procedures for cash handling, POS transactions, and membership processing, • Address customer concerns and resolve issues quickly and professionally to support retention, • Monitor basic shift metrics (car count, membership sales, uptime/cleanliness) and communicate updates to management, • Step in as the on-duty supervisor in the Store Manager/Assistant Manager’s absence as assigned Requirements:, • 1–3 years of experience as a Shift Supervisor, Shift Lead, or similar role in car wash, QSR, retail, or hospitality, • Comfortable selling and engaging customers—must enjoy promoting memberships and upgrades, • Strong customer service instincts and confidence handling escalations, • Able to work outdoors in all weather and remain on your feet throughout shifts, • Flexible availability including weekends, evenings, and holidays We believe our team members deserve great support. Along with competitive pay and incentive opportunities, we offer a benefits package designed to help you feel secure, stay healthy, and enjoy the perks of working in the car wash world: • Health, dental, and vision insurance, • Supplemental benefits, • 401(k) with company match, • Paid time off (PTO) plus paid holidays, • Unlimited car washes (naturally)