Counter Staff - Full Time
12 days ago
Austin
Job Description Counter Staff - Full Time Reports To: Counter Manager & General Manager Edit Holdings, LLC dba Tide Cleaners, is looking for a Counter Staff to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience. Key Responsibilities • Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times., • Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers., • Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally., • Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests., • Transaction Management: Accurately calculate prices and handle cash/credit transactions., • Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards., • Training & Development: Help train new employees in store procedures and processes., • Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area., • Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods., • Basic math skills and ability to recognize numbers., • Self-motivated with a positive, energetic attitude., • Strong leadership and teamwork qualities., • Willingness to participate in ongoing training and development., • Ability to stand for long periods. Store Hours: • Monday–Friday: 6:30 AM – 7:00 PM, • Saturday: 8:00 AM – 5:00 PM Part-Time: Up to 29 hours per week Overtime: As necessary Benefits • Health Insurance, • Vision, • Dental, • 401 (k), • Yearly Paid Time Off, • Paid Holidays