Denny's - HOST / HOSTESS
hace 18 días
Tucson
Job Description Reporting to the General Manager and Restaurant Manager, the Host / Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Job Requirements Key Business Areas A "Key Business Area" is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions: • Greets guests immediately in a friendly manner upon arrival and acknowledges at departure, • Demonstrates a sense of urgency and meets service cycle timing standards, • Seats guests at clean, dry tables utilizing proper seating rotation, • Determines and provides for any special needs of guests, • Maintains guest waiting list and adheres to proper seating order procedures, • Describes promotions and suggestively sells while seating guests; takes initial beverage order, • Attends to any other guest needs during the entire dining experience as warranted, • Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions, • Uses proper telephone etiquette, • Enters and delivers "To Go" orders correctly, • Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues, • Assists service personnel in providing beverage orders and refills and clearing and setting tables, • Willingly assists other team members without being asked, • Maintains proper supply of clean menus, • Lifts and carries supplies and equipment up to 30 lbs., • Demonstrates knowledge of station and floor breakdowns, • Possesses strong product and menu knowledge, • Maintains foyer area of restaurant to be clean, organized and inviting to guests, • Completes all required side-work, including deep cleaning assignments, • Adheres to Denny's Brand Standards and internal policies and procedures, • Must have ability to raise a tray weighing up to 25 lbs., • Must be able to bend, stoop, reach, wipe, lift, and grasp, • Must have sufficient mobility to move and operate in work area, • Must be able to stand and walk during entire shift, • Must be able hear well in a loud environment to respond to employee and guest needs, • Must possess basic math skills (add, subtract, multiply and divide), • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling, • Must be able to observe and differentiate between monetary denominations, • Must be able to operate point of sale system, • Must have ability to communicate effectively in English, both orally and in writing, • Must be able to pass all required tests and training requirements for the position, • Must be able to work in a team environment, • Meets Denny's uniform and grooming standards and maintains them throughout the shift, • Must be able to work flexible schedule, including holidays, nights and weekends, • Must have excellent guest service skills, • Must be dependable and able to learn basic tasks and follow instructions, • Must place a value on diversity and shows respect for others
Limpieza
Ayudante de Cocina
Transporte y Reparto
Camareros
Chef y Cocinero
Construcción y Obras
Seguridad
Comida Rápida
Estética y Belleza
Oficina y Administración
Venta Minorista
Almacén
Ventas y Marketing
Azafato y Azafata
Servicio al Cliente
Barista
Entretenimiento
Arte, Medios de Comunicación, Diseño
Atención Sanitaria
Ciencia
Contabilidad y Finanzas
Cuidado de animales
Cuidado de niños
Deportes y Bienestar
Educación
Eventos y Promociones
Gerencia
Industria y Producción
Ingenieria
Personal de Bar
Redacción y Edición
Servicios Jurídicos
Tecnología de la información
Trabajos en línea
Otros