Hotel management jobs in North Bergen, New Jersey - Page 5Crear alertas

Job Description Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Location: 3 days required in the office (NYC). Subject to change to any time. What You Would Get To Do: In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Project Manager will consistently deliver exceptional service to our high-touch clients in the Financial Industry through excellent project management and creative solutions. This position will support virtual, in-person and hybrid events which include but are not limited to; internal programs, client-facing events including conferences, hospitality, thought leadership, sporting, and cultural programs. Your Contributions • Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity, • Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting, • Sourcing, negotiating, and managing site selections, contract management for venues and suppliers, • Coordinate registration, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management, • Work with the team to ensure adherence to the client's standards of operation and policies; ensure compliance and risk guidelines are followed, • Travel (when applicable, approximately 20-40% annually) for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events, • Post event wrap up including final attendees, budget reconciliation, observations, suggestions for following year, as well as client debriefs for year over year improvements, • Co-plan with colleagues and the client on larger scale programs; strong team player, • Create and closely monitor value adds at every opportunity and demonstrate commercial awareness, • Share knowledge of best practices, new suppliers, services and venues, • 5 – 7 years' event coordination experience, preferably in a corporate or financial services environment, • Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events, • Experience in working with and managing senior clients, • Bachelor's Degree preferred, • Motivated, self-starter, ability to work independently and project plan; ability to think innovatively, • Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines, • Virtual event experience required – Webex and Zoom experience a plus, • Willingness to help mentor junior team members or train new joiners, • Leadership/influencing/negotiation and decision-making skills, • Resourceful individual with the ability to take direction and work independently; be proactive with ideas and creative solutions, • Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles, • Strong client management skills, • Strong oral and written communication skills, • Ambitious, proactive and highly organized, • Willing to travel to various locations for site-visits and on-site management of events, • Experience working with large and complex databases preferred, Cvent experience preferred, • Proficient with Microsoft Office, • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure Please note the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Location Available: • Paid time off, • Medical/Vision benefits, • Referral bonuses, • Retirement Plan, • Mentorship Program, • Learning and Leadership opportunities, • Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business. Responsibilities • Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management., • Track all package deliveries, daily activities, and amenity reservations using building software program., • Inform residents of incoming visitors & direct visitors., • Review access control cameras to ensure the safety of the residents., • Manage administrative requests on behalf of Property Managers., • High School Diploma, • Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc).., • Excellent written and verbal communication skills in the English language., • Able to multi-task and good time management skills., • Confident, polite, friendly, and self-assured attitude., • Well-groomed, professional appearance., • Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs., • 1 year of office/administrative experience., • 1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess. Contact us:

Job Description We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Responsibilities • Welcome residents and visitors upon entrance and confirm access to property, • Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, • Understand residents needs and provide them with personalized solutions., • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations, • Arrange for repair orders, moves and amenity bookings, • Answer the phone and make reservations, take and distribute messages or mail and redirect calls, • Respond to complaints and find the appropriate solution Requirements • Proven experience as concierge; experience in customer service or relevant role is an advantage, • Proficiency in English; multilingual is strongly preferred, • Excellent communication skills, • Polite and confident with a great deal of patience, • Ability in multitasking and time-management, • Aptitude in resolving issues with a customer-focused orientation, • High school diploma; degree in hotel management or relevant field will be a plusCompany DescriptionStaff will be employed by the condominiums but under the direct supervision of Rockfort Management. We are a small company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.Staff will be employed by the condominiums but under the direct supervision of Rockfort Management. We are a small company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.

Job Description SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Best Western brand experience is preferred but not required. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software (Jonas Chorum), • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills, • Degree in hotel management is a plus

Job Description Shift & Location Available: • Paid time off, • Medical/Vision benefits, • Referral bonuses, • Retirement Plan, • Mentorship Program, • Learning and Leadership opportunities, • Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business. Responsibilities • Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management., • Track all package deliveries, daily activities, and amenity reservations using building software program., • Inform residents of incoming visitors & direct visitors., • Review access control cameras to ensure the safety of the residents., • Manage administrative requests on behalf of Property Managers., • High School Diploma, • Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc).., • Excellent written and verbal communication skills in the English language., • Able to multi-task and good time management skills., • Confident, polite, friendly, and self-assured attitude., • Well-groomed, professional appearance., • Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs., • 1 year of office/administrative experience., • 1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess. Contact us:

Job Description Guest Specialist Associate — Be the Voice & Face That Welcomes Everyone Location: Queens / Brooklyn / NYC Metro Area Compensation: $20–$25 per hour Employment Type: Full-Time / Part-Time Are you the kind of person who makes everyone feel at ease the moment they walk in or call? We’re looking for a Reception Specialist Associate — someone organized, professional, and people-focused who thrives in fast-paced, front-facing environments. This role is ideal for someone who enjoys connecting with people, keeping things running smoothly, and creating great first impressions every single day. What You’ll Do Welcome visitors, clients, and guests with a professional and friendly attitude Manage phone calls, messages, and scheduling with efficiency and clarity Handle basic administrative tasks — email coordination, data entry, and record keeping Assist management and staff with meeting coordination and front office operations Keep the reception and lobby area neat, organized, and inviting Provide information, direct inquiries, and represent the company with professionalism What We’re Looking For Excellent communication and interpersonal skills Professional appearance and positive attitude Organized, reliable, and detail-oriented Basic computer and office software skills (email, spreadsheets, etc.) Prior experience in reception, admin, or hospitality is helpful — not required Team player with a calm and confident approach What We Offer $20–$25 per hour depending on experience Weekly pay schedule Career growth and training opportunities Supportive team culture Flexible scheduling options Equal Opportunity Employer. We believe in professionalism, kindness, and teamwork. If you love helping people and keeping things organized, we’d love to meet you! Would you like me to make a second version of this ad with a more upscale, luxury-building tone — something that sounds more like a boutique hotel or premium residence job?

Job Description COMPANY DESCRIPTION Lightstone, founded by David Lichtenstein, is one of the most diversified privately held real estate companies in the United States. Headquartered in New York City, Lightstone is active in 27 states across the country, developing, managing and investing in all sectors of the real estate market, including residential, hospitality, commercial, and retail. With nearly $12 billion in assets under management, Lightstone’s portfolio currently includes over 15 million square feet of industrial, logistics, life sciences, and commercial properties, over 25,000 residential units, and over 5,100 hotel keys. For more information, please visit . POSITION OVERVIEW The Sr. Human Resources Assistant plays a key role in supporting the daily operations of the Human Resources department and ensuring the accuracy and timeliness of HR processes. This position is ideal for someone with 1–2 years of HR experience who is eager to grow their career in Human Resources, demonstrates strong attention to detail, and takes initiative to follow through on tasks and deadlines. This role provides support across all areas of HR including onboarding and terminations, policy, and compliance, training administration, program coordination, and employee support. This position serves as a primary point of contact for corporate employees, ensuring a positive and professional employee experience. Essential Responsibilities • Function as a first point of contact for HR-related inquiries for corporate employees., • Manage the corporate onboarding process, • Monitor and respond to HR inboxes (HR Admin and Benefits News), • Own weekly attendance and overtime report distributions to the COO, • Coordinate termination checklists and exit documentation, • Track and maintain company policy acknowledgements, • Monitor State and Federal employment law requirements to ensure compliance, • Assist with the management of compliance tracking across the company, • Provide logistics support for NY based training sessions, • Support employee wellness initiatives and benefits-related projects, • Assist with the administration of employee Leave of Absence (LOA) requests, • Conduct ad hoc benefit-related audits and prepare summary reports as requested, • Coordinate the administrative aspects of recruiting in support of internal recruiters, • Manage pre-employment processes (background checks, references, etc.), • Assist with planning and coordinating HR-sponsored employee events and programs, • Support the administration of the company’s anniversary and recognition initiatives, • Maintain trackers and partner with HRIS Manager to ensure data integrity, • Bachelor’s degree preferred, ideally in Human Resources, Business Administration, or related field, • 1–2 years’ experience within an HR department, • Knowledge of general HR practices, terminology, and employment compliance, • Strong communication and interpersonal skills with the ability to interact professionally with all levels, • Highly organized and detail-oriented with the ability to multitask and meet deadlines, • Proactive and persistent follow-up skills, • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), • Professional, approachable, and service-oriented demeanor, • Strong sense of accountability and follow-through, • Ability to handle confidential information with discretion – Paid time off for vacation and sick leave – Health, dental, and vision insurance, and wellness programs – 401(k) and Roth retirement plans – Flexible spending accounts (medical & dependent care) – Life and AD&D insurance with options for supplemental employee, spouse, and child – Long-term and short-term disability insurance – Commuter spending accounts (transit and parking) – Tuition assistance and employee assistance program – Corporate discount programs – On-site mother’s room – Office perks such as lunch, fruit, drinks, and snacks

Job Description Summary In the role of Front Desk Associate, you will be essential in delivering outstanding customer service and managing guest relations at our establishment. Reporting to the Front Desk Manager, you will utilize your core skills in time management and phone etiquette to handle multi-line phone systems and assist guests effectively. With a focus on hospitality and guest services, you will ensure a welcoming atmosphere and contribute to the overall success of our hotel operations. Responsibilities: • Greet and welcome guests in a friendly and professional manner, • Provide exceptional customer service and address guest inquiries and concerns promptly, • Assist guests with check-in and check-out procedures, • Make reservations for amenities and submit maintenance work orders., • Provide information about building amenities, local attractions, and dining options, • Maintain a neat and organized front desk area, • Collaborate with other Building departments to ensure resident satisfaction Requirements: • Previous experience in a customer service role, preferably in a hotel or hospitality setting, • Excellent communication skills, both verbal and written, • Bilingual proficiency in English and another language is highly desirable, • Strong time management skills and the ability to prioritize tasks effectively, • Professional phone etiquette and the ability to handle multiple phone lines, • Knowledge of front desk operations and Building CRM systems(Yardi, Building link, Butterfly, Active Building, etc..) is a plus. Please note that this job description is not exhaustive, and additional duties may be assigned as needed Company DescriptionConsolidate the highest quality service Currently, we provide services in New Jersey, New York, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, Florida, and Texas. We have multiple cleaning teams working 7 days a week under the unique promise of quality control, where our Supervisors ensure that every small detail meets the standards of providing the luxury your company deservesConsolidate the highest quality service\r\nCurrently, we provide services in New Jersey, New York, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, Florida, and Texas. We have multiple cleaning teams working 7 days a week under the unique promise of quality control, where our Supervisors ensure that every small detail meets the standards of providing the luxury your company deserves

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description As a Guest Experience Ambassador at Faena New York, you are an essential part of the guest journey—providing thoughtful, attentive service from the moment guests arrive to the moment they depart. You will warmly welcome each guest, assist with their belongings, and ensure their experience is marked by ease, luxury, and genuine hospitality. From managing luggage and escorting guests to their rooms, to coordinating with various departments and delivering prompt service, this role supports the overall guest experience with poise and efficiency. You are the face of Faena—bringing elegance, knowledge, and care to every interaction. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. * Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. * Must have excellent interpersonal and sales-related skills. * Must have exceptional organizational skills. * Must be able to handle multiple tasks and projects daily. * Must be able to work independently with little or no supervision. * Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. * Accept, record and deliver wake-up calls. * Provide callers with accurate information on hotel facilities and services. * Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications * Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. * Working knowledge of Opera PMS and related hotel management systems preferred. * Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. * Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. * Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. * Proficient with Microsoft Office Suite and basic administrative tasks. * Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. * High school diploma required; hospitality or business coursework preferred. SKILLS * Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. * Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. * Detail-oriented with commitment to accurate data entry and guest record maintenance. * Able to maintain a calm, polished demeanor in a busy, guest-facing environment. * Technologically savvy and confident in using phones, office software, and internal communication tools. * Adaptable, flexible, and willing to support other departments as needed. * Service-oriented with a passion for delivering personalized luxury experiences. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Endure various physical movements throughout the work areas * Ability to move safely in uneven terrain or in confined spaces * Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift * Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description As a Guest Experience Agent(Overnight Agent) at Faena New York, you are an essential part of the guest journey—providing thoughtful, attentive service from the moment guests arrive to the moment they depart. You will warmly welcome each guest, assist with their belongings, and ensure their experience is marked by ease, luxury, and genuine hospitality. From managing luggage and escorting guests to their rooms, to coordinating with various departments and delivering prompt service, this role supports the overall guest experience with poise and efficiency. You are the face of Faena—bringing elegance, knowledge, and care to every interaction. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. * Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. * Must have excellent interpersonal and sales-related skills. * Must have exceptional organizational skills. * Must be able to handle multiple tasks and projects daily. * Must be able to work independently with little or no supervision. * Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. * Accept, record and deliver wake-up calls. * Provide callers with accurate information on hotel facilities and services. * Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications * Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. * Previous overnight agent experience preferred * Working knowledge of Opera PMS and related hotel management systems preferred. * Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. * Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. * Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. * Proficient with Microsoft Office Suite and basic administrative tasks. * Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. * High school diploma required; hospitality or business coursework preferred. SKILLS * Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. * Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. * Detail-oriented with commitment to accurate data entry and guest record maintenance. * Able to maintain a calm, polished demeanor in a busy, guest-facing environment. * Technologically savvy and confident in using phones, office software, and internal communication tools. * Adaptable, flexible, and willing to support other departments as needed. * Service-oriented with a passion for delivering personalized luxury experiences. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Endure various physical movements throughout the work areas * Ability to move safely in uneven terrain or in confined spaces * Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift * Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Nine Orchard Hotel Guest Service Agent/Concierge DEPARTMENT: Front Office REPORTS TO: Director of Front Office SUMMARY The Guest Service Agent/Concierge is responsible for checking guests in and out, running daily reports, handling guest transactions, maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. CORE FOCUS & ESSENTIAL RESPONSIBILITIES Qualified candidates must be able to complete the following responsibilities satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Complete the registration process in accordance with Nine Orchard’s check-in standards: greet guests, confirm the length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to the elevator., • Close guest accounts at time of check out according to Nine Orchard’s Check out Standards: greet guests at check out, confirm and collect payment, and request feedback regarding stay. Update guest’s profile to ensure the best possible service for future stays., • Greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services., • Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the property management system. Individuals are capable of moving assigned cash from the storage vault to the drawer at the front desk and back., • Work with various departments to ensure guests receive the best possible service. Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for all guest inquiries, group business, and daily site visits, and reservations for all reservation inquiries, changes and billing issues., • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion., • Perform various duties of guest service agent, Reservations Agent, concierge, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery., • Provides information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities., • Tracking network of contacts, service providers, and business in the neighborhood that can service guests' needs. SUPPORTING FUNCTIONS In addition to the core focus & responsibilities, the candidate is expected to complete the following duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Follow up on outstanding operational and guest (internal & external) issues., • Monitor guest feedback and adjust accordingly., • Inspecting lobby areas and hotel entrances for cleanliness and maintenance, reporting deficiencies to appropriate departments, and ensuring timely completion., • Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees., • Provides a variety of business services such as shipping packages and assisting with printing needs., • Receives and tracks any guest deliveries. ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding., • Prioritize and organize work assignments, and have timely follow-up and execution., • Have superb time management skills., • Maintain complete knowledge of all hotel services/features and hours of operation., • Other languages, mathematical, and reasoning abilities as outlined below., • Ability to comply with physical demands as outlined below., • Technologically sound with Microsoft Office applications., • Ability to compute basic mathematical calculations., • A flexible schedule is required, which could include weekends and holidays. REQUIRED EDUCATION and/or EXPERIENCE Individuals should be a High School Graduate and/or have any combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Bachelor’s degree preferred. Previous experience in a hotel setting is preferred. LANGUAGE, MATHEMATICAL, and REASONING ABILITIES Candidate must meet the following cognitive abilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to understand guests’ service needs & requests., • Ability to acknowledge guests’ requests in a polite manner., • Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred)., • Ability to apply logical thinking and understanding to carry out written and oral instructions., • Ability to address and solve problems involving guest and operational issues., • Ability to compute basic mathematical calculations. PHYSICAL DEMANDS / WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The typical environment is an office atmosphere with ambient room temperatures, lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sit, walk, and stand continuously., • Lift / carry 10lbs (frequently) and 25lbs (occasionally), • Bend, squat, crawl, and reach above shoulder level., • Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation. We are an equal-opportunity employer committed to a diverse work environment.

Job DescriptionOur Company Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces. We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire. Our Code Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life. Job Overview Handles a variety of calls and tasks including incoming calls to the hotel, calls relating to Front Office, Reservations, Concierge, Guest Services, Housekeeping, Engineering, Security, and any other department designated by hotel leadership. Essential Job Functions: • Always treat hotel member s with courtesy and respect in a variety of situations., • Honesty & Integrity., • To be mindful of the importance of personal hygiene and grooming., • Adhere to hotel Health and Safety guidelines., • Ability to work under pressure and in a fast-paced environment., • Responds to and confirms all hotel member reservation requests in a prompt, courteous and accurate manner according to established standards., • Maintains full knowledge of hotel member rooms, rates, promotions/programs, amenities, facilities, and services., • Maintains full knowledge of and effectively utilizes all technology to capture required information for each department that is supported., • Assists with and/or prepares group rooming lists and arrival details., • Understands and enforces hotel credit policies, billing procedures, routing instructions, and payment methods., • Understands all types of reservation streams including groups, OTAs, Wholesales, etc., • Processes retentions, no-shows and cancellations according to established procedures., • Coordinates pre-arrival amenity and transportation requests with the appropriate departments., • Coordinates pre-arrival emails, update arrival time, preferences, and special request., • Ensures all requested wake-up calls are successfully processed, • Monitors tentative, provisional and waitlisted reservations and conducts the appropriate follow-up., • Maintains records and files for all Reservations correspondence., • Receives and routes all calls, e-mails, and inquiries relative to the departments supported in this role. Ensures all hotel member requests are handled in a timely and effective manner according to established hotel standards., • Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook., • Works harmoniously and professionally with co-workers and supervisors., • May be assigned other duties at the discretion of management., • Communicate with hotel members via sms., • Utilize Knowcross to dispatch hotel members request. Qualifications/Skills: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: 1. Ability to satisfactorily communicate in English with hotel member s, co-workers, and management to their understanding., 2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision., 3. Punctuality and regular and reliable attendance., 4. Interpersonal skills and the ability to work well with co-workers and the public., 5. Ability to work flexible schedule (AM, PM, Weekends & Holidays). Desirable: 1. High School graduate or equivalent vocational training., 2. Guest Services experience desirable. Essential Physical Abilities: • One-on-one communication with hotel member , managers and fellow employees., • Must be able to read and generate reports, hotel member correspondence, and computer screens. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten’s footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world’s most trusted concierge service. About the role: As a Lifestyle Manager – Travel Specialist, you will deliver exceptional, personalized service to our high-profile members and clients, researching the best travel options available, providing accurate quotations, and completing bookings with precision and care. You will combine your deep expertise in travel bookings and global destinations with a passion for delivering flawless, high-quality experiences that meet the standards expected by an elite clientele. This role requires advanced knowledge of GDS systems (preferably Amadeus), airline booking rules, and hotel reservations, as well as the ability to manage complex itineraries, including round trips, multi-city journeys, and open-jaw routes. A commitment to accuracy and service excellence is essential to succeed in this position. Requirements KEY RESPONSIBILITIES • Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience., • Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours., • Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member., • Provide end-to-end travel management services, including flight, hotel, and ground transportation bookings., • Use Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately., • Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travellers., • Offer expert advice on airline alliances, frequent flyer programs, fare rules, and best routing options., • Coordinate with internal teams and external suppliers to ensure smooth travel experiences., • Deliver a high-touch service with discretion, empathy, and attention to detail., • Manage time-sensitive requests and prioritize multiple clients needs efficiently., • To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them, • Provide quotes via our CRM system by email for the members, • Follow up with the members to see if they are ready for their adventure and answer any questions they may have, • To always act in the best interest of the member, ensuring their needs are met, • To fulfill requests in the most resourceful and intelligent way while following best practices, • Handle all member payments (if applicable) and arrange supplier payment through our finance team when required., • Meet monthly KPI’s on Sales, NPS and Efficiency., • Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs., • Be flexible and adaptable to a change of priorities and complete requests within the given timeframe, • The role may require some evening and weekend shifts SKILLS AND EXPERIENCE • Minimum 1-2 years of experience in travel, concierge, or lifestyle management services., • Proven experience using Amadeus to quote and book flights and hotels; advanced knowledge of the system is a plus., • Understanding of airline fare structures and ticketing, including additional services such as extra baggage and wheelchair assistance; knowledge of reissues and refund processes is a plus., • Knowledge of hotel rate types, loyalty programs, and preferred partner programs., • Excellent written and verbal communication skills in English (other languages are an advantage)., • High attention to detail and commitment to accuracy., • Ability to work in a fast-paced, service-oriented environment., • Strong organizational skills and ability to navigate and work efficiently across multiple systems and tools simultaneously., • Flexible schedule, including occasional weekends or holidays depending on company needs. Additional qualifications • A passion for working in a business that places members and customer service at their core as well as commercial success., • A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences, • Excellent English language skills, both written and spoken and any second language is always an advantage., • Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: • Employee Assistance and mental wellness resources, • Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location., • 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week)., • 3 extra float days after 3 years of work., • One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days., • Full catalogue of learning modules that cover a wide range of categories for personal and professional development, • Discount on Pet Insurance and a variety of other non-travel perks and discounts, • IATA card after 90 days which gives access to travel discounts, • Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service, • Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Job Description Guest Service Agent SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management., • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby, back office and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Know how to clean guest rooms to standards., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Be able to move luggage or packages weighing up to 40 lbs., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Perform other duties as assigned by management, of which employee is capable of performing

Job Description JOB TITLE: Front Office Agent (Full Time) REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Job Specific • Greets guests in a warm, friendly, and professional manner, • Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures, • Familiar with local dining, shopping, and entertainment offerings, • Is completely conversant in all information in the Concierge Fact Book, • Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information, • Becomes familiar with guest names and acknowledges them by name, • Serves each guest on a one-to-one basis with utmost courtesy, • Personalizes all services and anticipates guest requests whenever possible, • Makes dining, theater, tour, travel, and other arrangements for hotel guests, • Assists guests with transportation needs, • Arranges childcare, • Presents guest orientation sessions for new arrivals, • Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music, • Works closely with in-house vendors to satisfy guest entertainment needs, • Constantly displays outstanding communication and guest relations skills, • Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors - both in face to face discussions and over the telephone, • Answers telephone in accordance with Loews Hotels standards, • Takes a proactive role in providing assistance in the hotel lobby, • Provides tours of the hotel, displaying extensive familiarity with its history and interior décor, • Maintains inventory of local maps and brochures, • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events, • Retrieves guest messages from computer, • Sets up and disassembles the morning and evening concierge service, • Conducts Random Guest Survey Calls in accordance with hotel policy, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow employees, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes

Job DescriptionSalary: $90,000-$110,000 The Cabrio Client Manager is the high touch client expert who is responsible for overseeing, managing and providing white glove service to a roster of non-profit clients. From development and event strategy to marketing direction and feedback, they act as the representative of the Cabrio Group in all client relation matters, while calling on cross functional support (event coordination, graphic design, and other shared services) as needed. The client manager will build strong trusted relationships and effectively manage their portfolio of clients. To learn move visit Cabriogroup.co Key Responsibilities In partnership with CEO, accountable for oversight of full client strategy and execution processes, to ensure the highest standards are met. • Client Relationship Management and Strategy Development, • Onboard new clients build strong relationships, understanding their organizational DNA and goals, • Craft an aspirational annual roadmap and individual client strategies to maximize the success of the organization. This might be a combination or events, marketing and collateral, and building of infrastructure within the organization, • Prepare high-level state-of-the-business reports, sharing insights with leadership and clients., • Attend key meetings and meet with client partners., • Identify challenges and proactively bring innovative solutions to leadership and client., • Event Planning with Cross Functional Support, • Identify partners who can deliver on event and development needs to match client strategy- leaning on shared services team as needed for support in implementation, • Work with shared services lead and team to follow processes and maintain project plans to ensure quality of services and delivery of results are maintained., • Attend events for your client organizations, traveling as needed (primarily to Brooklyn, NY or Deal, NJ), • Creative and Marketing, • Add input to and oversee the creation and maintenance of creative assets, including donor books and development presentations and event marketing materials. (With support from Shared services team), • Coordinate and align PR and marketing efforts with clients, reviewing and approving campaigns and materials to ensure they align with the organizations style, guide and messaging., • Create innovative ways to reach the clients donor base and supporters, • Research and Analysis, • Conduct regular research in key areas of nonprofit and event management and best practices as part of company growth strategy, • Research and brainstorm new categories and new opportunities appropriate for organizations, • Partner with CEO on identifying potential partner organizations and building pitches to win the business., • Support sales activities as needed. Qualifications & Requirements • Bachelors Degree, • 5+ years in account or client management- non profit experience preferred, but not required, • Focus on relationship building and nurturing plus creative problem solving, • Demonstrated ability to think creatively and strategically, • Excellent presentation skills and communication skills, • Excellent relationship building skills, • Strong understanding of client and relationship and processes, • Ability to develop and execute effective organizational plans and strategies Travel and Office Requirements Please note that during the Spring and Summer, there are many client events beyond traditional working hours. These events primarily take place in Deal, NJ or Brooklyn, NY. The client manager is expected to be present at events for their clients. Travel and hotel arrangements will be made to allow for attendance at these events, and adjustments to work schedules will also be made. We are currently in a hybrid work schedule where we are in the office Mondays- Wednesdays each week and remote Thursdays and Fridays. Our office is located in Flatiron District NYC. Over the summer a satellite office will be open in Deal, NJ and employees can choose to work from this office or the NYC office.

Job Description POSITION OVERVIEW: As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests’ needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious establishment. KEY RESPONSIBILITIES * Serve as the primary point of contact for guests, warmly greeting them upon arrival and maintaining a professional demeanor throughout their stay. * Anticipate guests' needs and proactively offer assistance to enhance their experience. * Provide a wide range of concierge services, including restaurant reservations, transportation arrangements, theater ticket bookings, and tour recommendations. * Utilize extensive knowledge of New York City to tailor recommendations and itineraries based on guests' preferences. * Address guests' inquiries, requests, and concerns promptly and effectively, demonstrating empathy and resourcefulness. * Maintain clear and concise communication with guests, colleagues, and other departments to ensure seamless coordination of services. * Manage resources efficiently, including maintaining an up-to-date database of contacts, vendors, and local attractions. * Collaborate with other hotel departments to ensure a cohesive guest experience and smooth operation of services. * Stay updated on industry trends, local events, and attractions to continuously enhance service delivery. * Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests. * Provide accurate and expert information to guests in a courteous and professional manner. * Take messages for in-house or arriving guests with accuracy and proper follow-up. * Handle incoming and outgoing mail, packages, and emails accurately and timely. * Establish close contacts with city activities providers to provide VIP information, ticketing, reservations, etc. * Maintain knowledge of all hotel services, hours of operation, key personnel, and hotel policies. * Keep management informed of any guest problems or complaints and actions taken. * Assist in the reconciliation of charges originating from the Concierge Desk with accuracy. * Display a high level of integrity and ethics at all times. * Respond properly in any hotel emergency or safety situation. * Perform other tasks or projects as assigned by hotel management or departmental management. * QUALIFICATIONS and REQUIREMENTS: * High school diploma or equivalent required. * Additional education or certification in hospitality management or related field is a plus * Minimum 2 years’ experience as a lobby level hotel Concierge in the luxury market and/ or related luxury experience. * Exceptional interpersonal and communication skills, with fluency in English (additional languages are a plus * Fluency in a language other than English strongly preferred. * Ability to attend to detailed and meticulous guest requests. * Utilization of hotel computer systems and phone systems effectively; prior knowledge of Microsoft Office, OPERA, ALICE, and digital platforms such as RESY, OpenTable, Seven Rooms, etc. a plus PHYSICAL REQUIREMENTS NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position: *Standing/walking; forward bend, overhead reaching, kneeling to lift packages and suitcases Force: * Average package or suitcase: 25 lbs. *Heaviest package or suitcase: 50 lbs. *Scale: 25 lbs. Repetitions: * Lifting occurs 3-4 x hour x 8 hours/day *50 lbs. lifts occur occasionally *25-30 lbs. lift occur frequently *Standing/walking is continuous Sensory: *Good communication skills necessary (speech and hearing)

Job Description Part Time Guest Service Agent Pay Rate: $17.50/hr Location: Holiday Inn NYC- Lower East Side 150 Delancey Street New York, NY 10002 SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management., • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby, back office and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Know how to clean guest rooms to standards., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Be able to move luggage or packages weighing up to 40 lbs., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Perform other duties as assigned by management, of which employee is capable of performing

Job Description Guest Service Agent SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management., • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby, back office and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Know how to clean guest rooms to standards., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Be able to move luggage or packages weighing up to 40 lbs., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Perform other duties as assigned by management, of which employee is capable of performing

Job Description JOB TITLE: Night Auditor REPORTS TO: Front Office Manager Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Be an outgoing, welcoming personality for the hotel., • Use logical thinking and personal judgment to perform a variety of office tasks., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationship to Data, People, and Things: Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Faena Guest Experience Curator delivers unique services and amenities carefully tailored to each guest staying at the hotel. With the highest level of sophistication, discretion and anticipation the Faena Butler greets every guest at the doorsteps of a perfectly prepared guest suite. The finest amenities paired with personal attention by a dedicated Faena Butler await every guest throughout their stay. Traditional butler services are matched with the demands of today’s luxury traveler to create memorable experiences throughout. They are the main point of contact for guests staying in the signature suites. Making guests happy and comfortable. They ensure that the guests are given a good experience during their stay. This full-time position has an hourly compensation of $36.00 per hour. Qualifications * High School Diploma or equivalent * At least 2 years related experience * Luxury experience required SKILLS * Excellent communication skills * Interpersonal skills * Problem solving skills * Organizational and management skills * Ability to multitask * Candidates should be able to perform basic computer operations with sufficient knowledge of Microsoft office suite * Flexible, adaptable and discreet * Discretion, meticulous attention to detail DUTIES AND RESPONSIBILITIES * Maintains complete knowledge of and complies with all departmental policies, service procedures and standards * Maintains complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Resolves guest complaints, ensuring guest satisfaction * Monitors and maintains cleanliness, sanitation and organization of assigned work areas. * Maintains complete knowledge of * All Faena guests. * Scheduled daily activities * In-house groups * Hotel extension numbers * All special requests (wake up calls, DND, etc.) * Hours of operation of each outlet * Features and services provided by the hotel * Acts as the final gatekeeper of room preparedness and fulfillment of guest request/preference items collected by the guest experience team * Facilitates garment pressing, shoeshine etc. * Assists with maintenance of each room daily, refreshing water and daily amenity * Assists with departure plans on the day prior to departure; assists guests upon departure * Communicates with all housekeeping team members to ensure all guestrooms and suites are cleaned and maintained to the highest standard. * Coordinates with all housekeeping the timing for occupied guestroom servicing based on guest preference. * Meets arriving guests at the guestroom doorstep upon arrival or within 5 minutes after entering a guest room * Offers detail room orientation, complimentary pressing, and fresh bucket of ice upon arrival of guest. * Coordinates room service with in-room dining and assist in preparing the room for a meal. * Maintains butler pantry and keep inventory of all items. * Coordinated guest requests with Guest Experience Manager and Concierge team. * Always remain well-groomed * Perform all duties with professionalism and a pleasant demeanor PHYSICAL DEMANDS AND WORK ENVIRONMENT * Ability to lift up to 25 pounds * Ability to move safely in uneven terrain or in confined spaces; * Ability to see and respond to dangerous situations; * Ability to see and respond to dangerous situations; * Ability to remain in stationary position for 8 hours or more. * Walking and standing are required for the rest of the working day. * Length of time of these tasks may vary from day to day and task to task; * Availability to work when the hotel Is open: This includes nights, weekends, and holidays. * CPR and First Aid certified * Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects. * May occasionally lift and/or move up to 25 pounds. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Relations Agent is responsible for ensuring every guest feels welcomed, valued, and understood from the moment of arrival. Acting as a personal liaison between guests and hotel departments, this role handles pre-arrival arrangements, in-stay coordination, and departure follow-ups to ensure a seamless, elevated guest experience consistent with Faena’s culture of artistry and service excellence. This is a full-time position with an hourly compensation of $36.00 per hour. DUTIES AND RESPONSIBILITIES * Personally welcome guests upon arrival and assist with check-in coordination * Manage pre-arrival communication including amenity setup, itinerary details, and special requests * Act as point of contact for in-house guests, ensuring all requests are fulfilled efficiently and discreetly * Handle guest complaints or feedback, escalating as appropriate to management * Support VIP recognition efforts and assist with personalized in-room touches or event coordination * Maintain constant communication with Front Office, Housekeeping, Butler Service, and F&B teams * Track and document guest preferences, incidents, and notes in PMS and CRM systems * Assist with daily reports, pre-arrival summaries, and post-departure follow-up calls or emails * Participate in daily briefings and ensure all team members are informed of guest priorities * Manage and track guest amenities, special occasions, and billing coordination * Handle internal and external correspondence with precision and confidentiality * Support the Guest Relations Manager in updating logs, VIP lists, and SOP documentation Qualifications * 1–2 years of luxury hotel or high-end hospitality experience * Strong understanding of guest service standards and etiquette * Excellent written and verbal communication skills * Proficiency in Opera PMS and Microsoft Office Suite * Fluent in English; additional languages a plus SKILLS * Naturally hospitable and emotionally intelligent communicator * Detail-oriented and highly organized * Calm and solution-driven under pressure * Discreet, professional, and well-presented at all times * Passionate about creating genuine, lasting guest relationships Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Guest Service Agent and Night Audit Relief Pay Rate: $19 -$20/hr Location : Holiday Inn - Times Square 585 8th Ave, New York, NY 10018 SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management., • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby, back office and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Know how to clean guest rooms to standards., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Be able to move luggage or packages weighing up to 40 lbs., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Perform other duties as assigned by management, of which employee is capable of performing.

Job Description The Guest Experience Ambassador is responsible for being the first point of contact for all of our guests. The Guest Experience Ambassador is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs. This position has an hourly rate of $25 + Tips. KEY RESPONSIBILITIES * Follow the posted opening and closing duties * Provide excellent service at all times * Cooperate with the Maître ’d and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanour with eye contact and a genuine smile * Set and maintain the dining room and podium environment and ensure materials are perfectly clean * Have necessary knowledge of menu items to assist guests as needed * Assist guest and colleagues courteously and efficiently * Use the guest’s name appropriately and communicate it to restaurant colleagues and assist in seating guests and pulling chairs * Assist restaurant colleagues to prepare for service * Communicate other necessary information with colleagues (i.e., birthdays, anniversaries, special requests) * Communicate through Guest Movement chat group any relevant guest movements * Coordinate set menus for small groups and distribute copies of the event form accordingly * Inform restaurant managers of daily reservations forecast * Share information on all upcoming events with the Concierge team * Assist in monitoring all guests’ needs * Confirm daily reservations * Log in information about our guest preferences * Check daily for our regular guest preferences and record them in our daily list for the service * Assist with coat check as needed * All other responsibilities assigned by Management REQUIRED EXPERIENCE AND QUALIFICATIONS * 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage * Must be able to work weekends and have open availability * Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction * Must be able to take constructive criticism and work well in a team dynamic * Positive, engaging, and energetic personality * Must be personable and able to anticipate guests’ needs * Able to be organized, manage time wisely and work with little to no direct supervision * Very high attention to detail * Sensitive to cultural nuances * Excellent communication skills, both written and verbal on English * Able to handle a multitude of tasks in an intense, fast paced environment * Excellent people skills and the ability to work under pressure and with various stakeholders * Ability to maintain a clean and professional appearance as per company policies * Ability to stand for extended periods of time * Multi-lingual is a plus * Experience working with SevenRooms is preferred * TIPS Certified We use eVerify to confirm U.S. Employment eligibility.

Job Description Front Office Manager We are seeking a highly organized and customer-focused Front Office Manager to oversee the smooth operations of our front desk team. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing front desk personnel, and coordinating with various departments to enhance overall efficiency. This role requires strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving. Key Responsibilities: • Oversee daily front office operations, ensuring effective communication and coordination with housekeeping, maintenance, and other departments., • Manage and train front desk staff to provide top-tier customer service and maintain high levels of professionalism., • Handle guest inquiries, concerns, and complaints promptly and courteously, striving to achieve customer satisfaction and retention., • Monitor room reservations and occupancy rates, assisting in yield management strategies to optimize revenue., • Develop and implement standard operating procedures to enhance operational efficiency and guest experience., • Prepare and analyze reports on various metrics such as guest feedback, occupancy, and financial performance., • Ensure compliance with health, safety, and security regulations and maintain a safe working environment., • Collaborate with management to implement marketing and promotional strategies that increase guest engagement and hotel revenue., • Utilize property management systems to manage guest reservations, billing, and payments accurately and efficiently. Qualifications: • Proven experience in a front desk or customer service role within the hospitality industry., • Strong leadership and team management skills, with a demonstrated ability to motivate and develop staff., • Excellent communication and interpersonal skills, capable of interacting with guests and team members in a professional manner., • Proficiency in front office management software and property management systems., • Strong problem-solving skills with the ability to handle challenging situations with poise., • Attention to detail and the ability to multitask in a fast-paced environment., • High school diploma or equivalent; a degree in hospitality management or related field is preferred., • This position may require working flexible hours, including weekends and holidays., • The role is primarily based in a hotel environment, involving considerable interaction with guests and staff. Join Our Team: If you are a dedicated and enthusiastic professional with a passion for hospitality and customer service, we invite you to apply for the Front Office Manager position. Help us achieve excellence in guest satisfaction by leading our front desk team with your expertise and commitment to quality service.

Job Description SUMMARY DESCRIPTION: Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Front Office Manager. Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so, keep reading! Here atArlo,we strive to create a sense of awe that leaves those we touch wanting more”….. This position is responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgement and initiative in the course of carrying out overall responsibilities. KEY COMPETENCIES AND BEHAVIORAL EXPECTATIONS: * Demonstrates Arlo Hotels five core pillars: Authentic, Creative, Integrity, Thoughtful, and Approachable in their leadership style. * Consistently demonstrates courtesy and respect toward guests in all interactions. * Serves as an inspirational leader who motivates team members to stay engaged and focused on delivering Arlo’s Vision of Being the Leader in Guest Service. RESPONSIBILITIES AND AUTHORITIES: * Always treats guests with courtesy and respect in a variety of situations. * Displays honesty and integrity. * Oversee the Front Office Department – Bell Person, Lobby Hosts and Assistant Front Office Managers. * Conducts pre-shift meetings. * Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. * Motivates and develops team members. * Maximize room sales, room revenue, and profit. * Delivers outstanding service and creates memorable experiences. SPECIFIC DUTIES: * Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins. * Embraces and effectively lives Arlo Core values and culture. * Assigns, coordinates, and supervises work activities of Lobby Hosts/Bellmen, Assistant Front Office Managers and Night Manager. * Trains, mentors and develops Lobby Hosts & Bell Persons, Assistant Front Office Manager and Night Manager. * This role specifically trains team members to uphold the standards of training as outlined by our Director of Learning and Development. * Prepares team member weekly schedules via our Time and Attendance Program * Oversees the completion of bi-weekly payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands. * Responsible to ensure payroll is within line of forecast and budget; ensuring that Overtime is monitored and managed daily. * Ensures work is completed to include shift closings, room deposits, refunds, and rebates. All necessary paperwork is completed. * Conducts Annual Performance Reviews with reporting team members; Assistant Front Office Managers and Lobby Hosts. * Responsible for coaching and counselling of direct reports are done in a timely and effective manner. * Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff. * Communicates effectively to staff using tools such as pre-shift briefings, orientation, activities, short take training and developmental reviews. * Manages same day rooms inventory and rate yielding. * Takes personal responsibility for correcting service problems and creates memorable guest experiences. * Completes other duties as assigned by the Director of Operations. REQUIREMENTS: Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: * Hospitality Diploma or Degree Preferred * Minimum 3+ years in a Management Position Knowledge: * Hospitality or Customer Service * Opera & PBX experience. * Fire and Life Safety Director Certification required within the first six (6) months of employment. SALARY: • $85,000 - $90,000

Position Overview The Hotel Operations Coordinator serves as a central support role ensuring seamless day-to-day operations across all hotel divisions, including Housekeeping, Engineering, Front Office, and Guest Services. This position plays a critical part in the rollout and ongoing management of Casa Cipriani’s new hotel operations platform designed to automate service tasks, track guest requests, coordinate maintenance, and enhance communication between teams. The Coordinator helps bridge operational departments, ensuring technology, service, and efficiency align with Casa Cipriani’s standards of Culture, Authenticity, Simplicity, and Elegance. Key Responsibilities System Implementation & Management • Assist in the launch, configuration, and continuous optimization of the hotel’s new operations system (e.g., HotSOS or equivalent platform)., • Coordinate system training sessions and ensure departmental adoption across Housekeeping, Maintenance, and Guest Services., • Monitor service orders, work orders, and preventive maintenance schedules to ensure timely and accurate completion., • Track and analyze system data to identify efficiency opportunities and recurring service issues. Guest Service & Communication Coordination • Manage guest service requests in real time, ensuring prompt follow-up and interdepartmental communication., • Maintain accurate records of guest preferences and service history within tracking system to personalize future stays., • Support Front Office and Guest Relations teams in monitoring arrivals, VIP requests, and room readiness. Housekeeping & Maintenance Support • Oversee daily room status updates and coordinate housekeeping priorities with maintenance needs., • Log and follow up on all Out-of-Order (OOO) and Out-of-Service (OOS) room statuses, ensuring rapid turnaround., • Liaise with Engineering to manage preventive maintenance schedules and track completion. Operational Projects & Administrative Support • Support department heads (Rooms, Housekeeping, Engineering) with project coordination, vendor communication, and reporting., • Maintain key audit logs, supply inventory records, and recurring operational checklists., • Assist with project timelines and reporting for ongoing property upgrades and maintenance cycles. Cross-Departmental Collaboration • Serve as the communication hub between operational departments to ensure information flows accurately and efficiently., • Participate in regular leadership and service excellence meetings to share insights and process improvements., • Support special initiatives led by HR and Operations related to training, sustainability, and guest experience innovation. Qualifications & Skills • 2+ years of experience in luxury hotel operations, preferably within Rooms, Housekeeping, or Engineering., • Proficiency in property management and service coordination platforms (e.g., HotSOS, Opera Cloud, SevenRooms, PeopleVine)., • Strong analytical, organizational, and communication skills., • Demonstrated ability to manage multiple priorities in a fast-paced, service-driven environment., • A proactive, tech-savvy mindset with attention to detail and a commitment to hospitality excellence. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

Job Title: Training & Development Specialist Department: IT Reports To: Training & Instructional Design Manager ("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”) Travel & Store Coverage Plan ( 2 openings for Bronx and Brooklyn) We want to be transparent about travel expectations so candidates know this is a well-planned and organized role—not a hectic travel job. • No long same-day travel: You will not be asked to travel from the Bronx to Long Island and then to Pennsylvania in the same day. That doesn’t happen here., • Organized scheduling: All store visits are grouped in a logical way. Our scheduling manager (Fatima) ensures your travel is smooth and realistic., • Localized assignments: Most days are kept within the same borough (e.g., Bronx, Manhattan, Brooklyn, Queens, or Long Island). Traveling across multiple boroughs in one day is not the norm., • Hotel & meals covered: For new store openings outside your home area (for example, if a Connecticut store is opening but you live in the Bronx), the company covers hotel stays and meals so you don’t need to commute daily., • Occasional extended coverage: From time to time, you may be asked to cover stores in NJ, Staten Island, Upstate NY, or a few New England stores, but this happens only as needed and is always scheduled in advance. We are seeking a Training & Development Specialist to deliver engaging and effective training programs for employees and store members. This role involves both in-person and virtual training, using creative methods to ensure participants gain the knowledge and skills they need to succeed. Responsibilities: • Facilitate training sessions (English & Spanish) on systems and tools (e.g., SAP) through interactive methods., • Prepare training materials, set up sessions, and ensure smooth delivery., • Create a positive and inclusive learning environment., • Monitor engagement, provide one-on-one support, and adjust content as needed., • Collect feedback, evaluate effectiveness, and recommend improvements., • Maintain and update training resources and materials., • Collaborate with the training team to enhance programs and share best practices., • Bachelor’s degree in Education, Business, or related field (preferred)., • Experience delivering in-person and virtual training to diverse groups., • Bilingual: Proficient in English and Spanish., • Strong communication, facilitation, and adaptability skills., • Comfortable with learning technologies (LMS, webinar platforms, MS Office, etc.)., • Strong time management, problem-solving, empathy, and patience. A reasonable, good faith estimate of the minimum and maximum annual salary will be $70,000 $70,000 for this position with full benefits.

Job Description JOB TITLE: Front Desk Manager REPORTS TO: General Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that enquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are acted on without delay., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To hold regular meetings with all Heads of Department. To ensure that manning levels are correct and these are not exceeded without permission., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To prepare and submit on the required format annual budgetary information and updates as required., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

Reservation Agent Job Description: At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. Essential Functions and Responsibilities of the job include but are not limited to: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed., • Excellent organizational skills and attention to detail, • Ability to handle challenging situations and resolve customer complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences), • Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information., • Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy., • Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential., • Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example., • Perform Switchboard duties and direct calls as needed., • Participating in training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team., • Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed., • Ability to work independently and as part of a team in a fast-paced and dynamic environment. Qualifications: • Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required., • Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction., • Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important., • Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential., • Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial., • Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary., • Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable., • Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential., • Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected., • Refined verbal and written communication skills., • Minimum 2 years of progressive experience in a hotel or a related field requirement., • Ability to work overnight, weekends, and holidays., • Ability to stand or walk for long periods of time., • Must be able to lift, push, and pull items up to 40 pounds. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement We are seeking An experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services. Who You Are: • A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • Communicates with authenticity, reflecting our culture of support, inclusion, and service in all written and verbal exchanges., • Proactive in resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure., • A highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment., • Manage daily operations of the Front Office Team., • Responsible for leading and delivering exceptional guest experience., • Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards., • Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments., • Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction., • Oversee room allocations based on guest preferences and coordinate with housekeeping., • Implement training programs while mentoring staff to foster professional growth., • Serve as the primary contact for internal and external inquiries., • Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance., • Prepare performance reports for management on operational effectiveness and guest feedback., • Collaborate on initiatives to promote hotel services and enhance operational efficiency., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Bachelor's Degree or relevant work experience required., • Minimum of two years guest service experience in hotel hospitality preferred., • Minimum one-year guest service leadership role preferred., • Experience with previous Property Management System, preferred Opera System., • Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred., • Ability to stand for long periods of time required., • Front Desk Team

A top international law firm is seeking a Travel Manager to oversee and streamline all domestic and international travel activities for attorneys and business professionals. This role reports to the Director of Travel and plays a key part in ensuring that the firm’s global travel program operates efficiently, cost-effectively, and in alignment with organizational policies and strategic goals. This role will be hybrid and can sit in NYC or D.C. Key Responsibilities: • Serve as the primary point of contact for all firm travelers, addressing day-to-day travel needs, resolving service issues, and elevating the overall traveler experience., • Partner with the Director of Travel to implement key initiatives and support travel requests for firm meetings and events., • Manage travel services to ensure policy compliance, operational efficiency, and a high level of client satisfaction., • Build strong relationships across the firm globally, collaborating with stakeholders at every level., • Create and deliver training for travel arrangers and travelers, including how to use travel tools and policies effectively., • Support global project rollouts involving travel technologies, platforms, and third-party vendors., • Maintain a strong partnership with the firm’s travel management company to support shared objectives., • Oversee travel reporting and analytics, including dashboards, spend tracking, compliance metrics, volume trends, exception reporting, budgeting, and forecasting., • Collaborate cross-functionally with departments and offices worldwide., • Assist with additional travel-related projects and work extended hours as needed. Qualifications: • Bachelor’s degree preferred., • 5+ years of progressive experience in corporate travel management in a professional services or law firm setting., • Strong knowledge of global travel operations across air, hotel, and ground transportation programs., • 5+ years of experience developing and improving operational processes and procedures., • Deep experience managing travel programs within a global organization, with strong understanding of the corporate travel industry and major travel associations (GBTA, ACTE, ISM, etc.)., • Advanced proficiency in MS Office and comfort working with data, reporting, budgeting, and forecasting., • High degree of professionalism, discretion, and ability to handle sensitive traveler information., • Excellent communication, negotiation, and vendor management skills.

Actively takes wine and beverage orders and shares their expertise in the wine and beverage menus to assist guests in beverage pairings to enhance the dining experience. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: • Anticipate and accommodate the needs of the guests, • Maintain general cleanliness of assigned stations and the entire venue, • Provides professional and exceptional service, • Accurately enter all orders into the POS system, • Follow supervisor’s instructions, communicate with and support co-workers while being a team player, • Possesses in-depth knowledge of all food and beverage menus and the company, • Possesses excellent knowledge of venues wine list, • Well versed in both classic and creative wine and food pairings, • Assists in or leads staff education sessions, • Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards, • Complies with Department of Health standards, • Works as part of a team and provides help and support to all fellow team members, • Accurately completes all end-of-shift Wine Sales reports, • Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs, • Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:, • Ensures the dining room is set for proper wine service, • Ice buckets are prepared and maintained throughout service, • Side stations have sufficient stemware, decanters, etc., • Wine storage rooms are well-maintained and organized, • Reports all breakage, and damage of equipment or furniture immediately to management, • Attends and participates in daily pre-service meetings, • Attends and participates in any training sessions or departmental meetings, • Learn by listening, observing other team members, and sharing knowledge while leading by example, • Portrays a positive and professional attitude, • Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments, • Works as part of a team and provides help and support to all fellow team members, • Minimum 2 years previous hospitality experience working as a Sommelier., • Knowledge of proper wine service techniques, proper serving temperatures, glassware selection, and decanting., • Fundamental knowledge of the wine regions of the World, • Wine certification from an accredited wine institution required The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions • Ability to write and verbally communicate, • Must have good positive energy throughout the day, • Must be able to print legibly for team members, management, and guests to read, • Must be able to bend, kneel, and/or stand for extended periods of time, • Must be able to move quickly, • Must be able to push and lift up to 75 lbs., • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume, • Exposure to hot kitchen elements or cleaning materials, • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required, • Exposure to cleaning materials, • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required, • Maintain a professional, neat, and well-groomed appearance adhering to Company standards, • Ability to maintain confidentiality, • Ability to handle a fast-paced, busy, and somewhat stressful environment, • Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment, • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

Tao Group Hospitality offers competitive benefits for all full-time team members such as: • Medical, Dental, and Vision Coverage, • 401(k) Retirement Program with Employer Match, • Life and Disability Insurance Plans, • Ancillary Insurance Plans, • Employee Assistance Program, • Fertility & Family Forming Support and Resources, • Pet Insurance, • Employee Discounts, • TAO Savings Marketplace ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: • Anticipates and accommodates all needs of the guest., • Maintains the general cleanliness and orderliness of the entrance area and entire venue., • Complies with Department of Health and company sanitation standards., • Actively takes and processes reservations., • Assists with incoming calls and answering guest questions., • Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift., • Provide the dining room team with initial table set-up., • Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:, • Ensures all appropriate menus are printed and ready for service., • Ensures that all menu books are organized with current menus., • Performs opening side-work as prescribed., • Performs closing side-work as prescribed., • Reports all breakage, and damage of equipment or furniture immediately to management., • Attends and participates in daily pre-service meetings., • Participates in any training sessions or departmental meetings., • Learn by listening, observing other team members, and sharing knowledge while leading by example., • Portrays a positive and professional attitude., • Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments., • Works as part of a team and provides help and support to all fellow team members., • Assist and/ or complete additional tasks as assigned. TRAINING REQUIREMENTS: • Previous hospitality experience., • Previous Maitre’D and/or Tao Group Hospitality Wing experience. The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions • Ability to write and verbally communicate, • Must have good positive energy throughout the day, • Must be able to print legibly for team members, management, and guests to read, • Must be able to kneel, bend, and stand for extended periods of time, • Must be able to move quickly, • Must be able to push and lift up to 50 lbs., • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume, • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required, • Exposure to cleaning materials, • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required, • Maintain a professional, neat, and well-groomed appearance adhering to Company standards, • Ability to maintain confidentiality, • Ability to handle a fast-paced, busy, and somewhat stressful environment, • Exposure to hot kitchen elements or cleaning materials, • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment, • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

About Casa Cipriani: Casa Cipriani New York is a private members’ club and luxury hotel located within the historic Battery Maritime Building. The property features over 20,000 square feet of elegant event space, a 47-room hotel, multiple dining and lounge venues, and a world-class fitness and wellness center. Since opening in 2021, Casa Cipriani New York has become one of Manhattan’s most distinguished clubs, offering an exclusive environment for members to connect, relax, and engage through curated cultural, culinary, and wellness experiences. As Casa Cipriani expands nationally and internationally, our vision is to create a consistent, elevated standard of hospitality and programming that reflects our Four Pillars: Culture, Authenticity, Simplicity, and Elegance. POSITION PURPOSE: Casa Cipriani New York is seeking a highly organized and hospitality-driven Learning & Development Manager to oversee all training and development initiatives across the property. This role is responsible for ensuring employees across the hotel, private members’ club, restaurants, lounges, and event operations are equipped with the skills, knowledge, and behaviors necessary to deliver a consistent, refined luxury guest experience. The Learning & Development Manager partners closely with Human Resources, senior leadership, and department heads to support operational excellence, service consistency, and brand standards aligned with Casa Cipriani’s Four Pillars: Culture, Authenticity, Simplicity, and Elegance. ESSENTIAL FUNCTIONS AND DUTIES: • Design, implement, and manage a comprehensive, property-wide training strategy aligned with operational goals and service standards, • Develop and maintain structured onboarding programs, including role-specific and phased training plans for new hires, • Create, update, and oversee department- and position-specific training curricula across all operational areas, • Deliver and facilitate service standards training, leadership development programs, and operational skill-building initiatives, • Ensure training programs consistently reinforce luxury hospitality service expectations and guest experience standards, • Partner with department leaders to identify performance gaps and implement targeted training solutions, • Manage and administer the Learning Management System (LMS), including course assignments, completion tracking, and reporting, • Develop and maintain an organized digital library of SOPs, training materials and job aids, including presentations, facilitator guides, and micro-learning tools, • Collaborate with department heads to assess training needs and align programs with operational priorities, • Coach managers and supervisors on effective training, onboarding, and team development practices, • Ensure all required compliance, policy, and operational training is delivered, documented, and tracked accurately, • Maintain training records to support audits, regulatory requirements, and internal reporting, • Monitor training participation and effectiveness through feedback, completion data, and operational performance indicators, • Provide regular updates and recommendations to HR and leadership regarding training outcomes and improvement opportunities, • Continuously refine training programs based on business needs, guest feedback, and operational insights KNOWLEDGE, EXPERIENCE AND SKILLS: • 3–5 years of experience in training, learning & development, or hospitality leadership, preferably within a luxury or high-end hospitality environment, • Proven experience designing, facilitating, and managing training programs across multiple departments, • Strong understanding of luxury service standards and hospitality operations, • Experience managing an LMS and digital learning platforms preferred, • Excellent facilitation, presentation, and communication skills, • Strong organizational and time-management skills with the ability to manage multiple initiatives simultaneously, • Ability to collaborate effectively across departments and leadership levels, • Professional discretion within a private members’ club environment PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: • Ability to stand, walk, and move throughout the property for extended periods, • Capacity to facilitate in-person training sessions and conduct on-floor observations, • Ability to lift and carry training materials or equipment weighing up to 25 pounds, • Flexibility to bend, reach, and perform light physical tasks as needed, • Ability to work a flexible schedule based on operational and training needs INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

We're searching for a Banquet Manager for a Manhattan landmark event venue. You will be part of a service team that consistently delivers the best level of service. Who are you? • A hospitality professional with a minimum of two years of experience as a Banquet Manager or Captain in a luxury hotel or catering establishment, • An individual with strong organizational and project management skills, • A proactive leader who takes initiative and is focused on continuous improvement, • You have experience working with union and non-union teams, • You have a passion for working with people, creating exceptional experiences, and leading with a hospitality mindset What you'll be doing • Leading by example, through actions, words, and behaviors that influence others to act and respond in appropriate, positive, and thoughtful ways towards clients, guests, and co-workers, • Anticipating and addressing guests’ service needs, and resolving situations where expectations are not met, • Executing Banquet Event Orders (BEOs)Leading and participating in daily meetings to discuss service challenges and provide the staff with necessary information, • Ensuring that banquet storage facilities, uniforms, and other banquet areas are maintained, organized, and clean, • Assisting with the development and maintenance of all policies, procedures, and quality standards to ensure a high-quality, cost-effective, and customer-focused operation, • Becoming acquainted with existing regular patrons and developing relationships with new guests

Job Title: Event Project Manager (Contract) Location: Hybrid – Hoboken, NJ Duration: 6 months (with possible extension) Job Summary We are seeking a highly organized, PMO-style Event Project Manager to support the planning and execution of a large-scale North America supplier and partner event scheduled for May 2026. The role will focus on end-to-end event delivery, managing multiple workstreams, stakeholders, timelines, and logistics. This position will work closely with a global events lead in London, the US partnership team, and local execution partners. Event Overview • Large North America–focused corporate event, • 2-day format, • ~600 attendees, including ~200 suppliers, • Format includes plenary sessions, gala dinner, and partner meetings, • Modeled after a global “Partner to Win” supplier summit Key Responsibilities Event & Project Management • Own the overall event project plan, timelines, and milestones, • Manage multiple workflows using a PMO-style approach (Gantt charts, trackers, action logs), • Oversee event logistics including venue, hotel, production, and creative agency coordination, • Manage run-of-show planning and operational readiness, • Coordinate communication with internal and external stakeholders, • Manage delegate workflows including invitations and confirmations, • Support content development and presentation coordination, • Liaise with legal and business partners on NDAs, competition law, and privacy requirements, • Manage NDA documentation and approvals Required Skills & Experience • Strong event project management and organizational skills, • Ability to manage multiple timelines, stakeholders, and deliverables simultaneously, • Experience planning and executing large-scale corporate events or conferences, • Strong attention to detail and follow-through, • Confident communicator with strong interpersonal skills, • Ability to operate in a fast-paced, dynamic environment, • Fluent written and verbal English Tools & Technology • Proficiency in MS 365 (Excel, PowerPoint, Word, Teams, SharePoint, Planner), • Experience with Gantt charts and project scheduling tools (e.g., MS Project), • Basic budgeting, quotation, and expense-tracking experience Preferred Qualifications • Experience delivering events with 500+ attendees, • Corporate / Fortune 500 event experience preferred, • Bachelor’s degree preferred but not required with strong experience Level Junior to Mid-Level • Compress this to a 1-page recruiter JD, • Strip procurement language or make it mandatory EEO Statement: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority, Gender, Disability, Religion, LGBTQI, Age, or Veteran status.

Our Company: The American Thoracic Society (ATS) improves global health by advancing research, patient care, and public health in pulmonary disease, critical illness, and sleep disorders. Founded in 1905 to combat TB (Tuberculosis), the ATS has grown to tackle asthma, COPD (Chronic Obstructive Pulmonary Disease), lung cancer, sepsis, acute respiratory distress, and sleep apnea, among other diseases. The Position: Reporting directly into the Senior Manager of Meeting Servies, the Manager of Meeting Services, performs managerial functions related to the logistical aspects of the International Conference headquarter hotel, special events and select services. The Manager assists in planning meetings and events outside of the International Conference. Position Responsibilities: Conference Support: • Assist Director with Vendor & Facility Management, assist with all show management requests and orders for the Convention Center and support the department as needed., • Provide project management support to Director, Meeting Services and internal stakeholders on logistics for the ATS Association Builds, which includes the Networking Super Center and Studio, International Participants Center and Studio, the ATS Center, the Speakeasy, and the Donor Cafe. Attend planning meetings, manage project plans and timelines, and process requests, floorplans, and event orders, Support the logistics for conference structures: Journal Wall, Ribbon Wall, Vaccine Initiatives, BEC, ILDEC, and Collaboration Lounges., • Provide project management support to Director, Meeting Services and internal stakeholders on logistics for the Early Career Professionals programs. Attend planning meetings, manage project plans and timelines, and process requests, floorplans, and event orders., • Provide project management support to Director, Meeting Services for Sponsorship and Exhibit Department tasks and orders. Attend planning meetings, manage project plans and timelines, and process requests, floorplans, and event orders., • Partner with Meeting Services Consultant to request, review, and update floorplans., • Administratively support the estimate request process, reconcile budget to actual process, grant reconciliation, and distribution of department spend reports., • Serve as a point of contact for location managers, office manager, and vendor partners onsite; schedule preconference training and onsite meetings for contracted support staff: develop supporting materials and communicate changes to ensure seamless execution., • Manage the menu development, BEOs, and onside execution for all F&B services at the Convention Center. Negotiate and confirm rates, understand and communicate caterer policies, communicate/forecast orders and guarantees, and construct a BEO review presentation for Director’s approval. Support Director of Meeting Services with estimate requests, menu rates, and sample cost scenarios., • Manage onsite production and daily activity logistics for the ATS Association Builds, which includes the Networking Super Center and Studio, International Participants Center and Studio, the ATS Center, the Speakeasy, the Donor Cade and the conference structures., • Manage onsite production and daily activity logistics for the Early Career Professionals programs., • Manage the Conference Shuttle Program in partnership with the Sr. Manage, Meeting Services including the RFP process, service recommendations, contract negotiations, and route & signage plan., • Oversee and manage all logistics for conference shipping including staff deliveries, Scooter deliveries, and onsite delivery/return/donation logistics., • Manage the Department supply shipments to/from the conference including, but not limited to registration lanyards and shirts, office supplies, location manager documents, and onsite needs., • Work with the Department Consultant on processing department sign orders., • Oversee and manage the logistics for annual Vendor Meeting held in the ATS Office. Provide direction and support to temp/consultant in compiling and scheduling agenda items across multiple departments; arrange overnight accommodation and food and beverage services. Manage post-meeting action items., • Provide preplanning support and onsite management of daily logistical activity to the Offices within the convention center., • Provide preplanning support and onsite management of floral orders for the conference project management updates and update/change management of orders/tasks., • Annually develop, manage, and maintain the meeting specification database (Form) used to track and deliver orders for the International Conference., • Support the in-take process (Meeting Request Forms) for stakeholder orders in the convention center, regularly supporting the Director in meetings with staff to confirm details of the orders., • Oversee the transfer process of the Meeting Request Forms into the Resume Builder Section of the software, translating the requests into conventional vendor orders., • Manage delivery of orders to all facility and vendor partners., • Manage the weekly change report with communication and distribution of all changes or orders., • Lead weekly change calls with all facility and vendor partners., • Directly oversee and update back-end information with supplier inventory., • Basecamp & Monday.com Basic Usage & Task Management., • For new projects, design and optimize workflows, templates, and reporting dashboards within the project management software to enhance efficiency., • For existing projects, utilize designated project management software to track all logistical tasks, deadlines, and progress., • Input and update conference-related tasks, assign owners, and monitor completion within the project management software., • Actively update shared project boards and Task Lists with notes and updates from meetings and at the direction of supervisor., • Communicate progress through the software., • Travel for ATS approximately 4-6 times a year, as needed; including a required 10-day trip to execute the conference annually., • Maintain department vendor list and vendor access to shared files and project tasks, • Manage the compilation of information for Conference FAQs and Website Position Qualifications: • Bachelor’s Degree in related field plus two years meeting planning experience or an Associate’s Degree and three years meeting planning experience., • Must have experience in F&B orders and BEO management, • Must have experience working in a convention center, • Exceedingnly strong project management and technical skills with the ability to organize an immense amount of orders and details., • Strong, efficient skills in Microsoft office programs (Excel, PowerPoint, etc.), • Eperience with Basecamp and Monday.com project management software in beneficial, • Ability to manage several projects at once and work independently., • Familiarity with vendor contracts and operations; negotiation experience helpful., • Handles stress effectively; remains calm and focused when facing challenges., • Strong written, oral, and interpersonal communication skills., • Willingness to travel. Reasons to consider us: • Hybrid work environment (two remote days each week), • Generous paid holidays & paid time off, • Comprehensive medical, dental, and vision benefits, • 403b with partial company match, • Commuter benefits Physical requirements: • Please note that this is a hybrid position that will require you to come into our New York Office on Tuesday, Wednesday, and Thursday each week., • Some travel may be required, such as to our annual International Conference and Grover Conference., • You may experience prolonged periods of sitting and/or standing., • You may experience repeated typing motions involving your wrists, hands, and/or fingers., • You may need to lift or carry up to 15 pounds of work equipment. Pay Range: We are pleased to offer a range of $75,000 - $80,000 for this position. ATS is an equal employment opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all individuals. ATS will not discriminate against any applicant for employment, employee, or intern on the basis of race, creed, color, sex, gender identity or expression, religion, national origin, age (40 and over), disability, military status, veteran status, genetic information or any other basis protected by applicable federal, state or local law. ATS also prohibits harassment of applicants for employment, employees or interns based on any of these protected categories. It is ATS’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. ATS is committed to the full inclusion of all qualified individuals. In keeping with our commitment, ATS offers reasonable accommodation in the hiring and employment process for individuals with disabilities. Accordingly, if you require a reasonable accommodation to fully participate in the application or hiring process you may request a reasonable accommodation at any time.

Job Title: Lobby Concierge Location: New York, NY Company: Forrest Solutions Pay Rate: $25.15/hr Shift: 7:30am - 4:30pm (Monday - Friday) About Forrest Solutions Forrest Solutions provides on-site outsourced solutions based on proven best practices for the management of non-core business functions. We specialize in delivering high-touch, hospitality-driven experiences to our clients in corporate and financial services environments. Job Summary The Lobby Concierge is an energetic, personable, and polished professional responsible for creating a welcoming and elevated first impression for high-end clientele at a prestigious financial office building. Serving as a brand ambassador for both Forrest Solutions and our client, this role plays a critical part in delivering white-glove hospitality and ensuring a seamless visitor experience. Key Responsibilities Essential Functions • Provide a memorable and elevated hospitality experience to all guests and end-users., • Greet clients and guests with a 5-star, professional demeanor—representing the first impression of the client’s brand., • Escort VIP guests to elevators and designated floors, ensuring they feel attended to and valued., • Proactively call and manage elevators for guest convenience., • Respond promptly to incoming phone calls and email inquiries related to guest arrivals., • Manage a high-volume email inbox and coordinate requests across multiple lobby locations., • Handle visitor registration requests via ServiceNow or other intake systems., • Verify guest identity and manage access validation processes., • Provide concierge services such as dining, theater, or tour recommendations., • Maintain the cleanliness and appearance of the concierge desk and surrounding lobby areas., • Prepare and process daily, weekly, and monthly reports as needed., • Assist with special projects and additional responsibilities as assigned., • Actively participate in opportunities for team and employee engagement. Requirements & Qualifications • High school diploma or equivalent required; college degree preferred., • Minimum of 1–2 years of hospitality, front desk, or concierge experience—ideally in a hotel or corporate setting., • Prior experience in a professional services or financial firm environment is a plus., • Strong proficiency in Microsoft Outlook and accurate data entry., • Excellent written and verbal communication skills., • Exceptional memory for names and faces., • High-energy, polished demeanor with a white-glove service mindset., • Ability to multitask effectively in a fast-paced environment., • Maintains professional appearance and adheres to corporate grooming standards., • Team-oriented with a positive, can-do attitude that inspires those around them. Physical Requirements • This position requires standing for the entire shift. Additional Information This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of responsibilities, duties, or skills required. Duties and responsibilities may be added or modified at any time to meet the needs of the client and business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

NoHo Hospitality Group is seeking a Senior Event Sales Manager to join our hospitality family in Hudson Yards under Director of Events, Marie Lyons. NoHo Hospitality Group owns and operates some of New York's most well-known and loved venues helmed by award-winning chef Andrew Carmellini and his partners Josh Pickard and Luke Ostrom. They include Locanda Verde, The Dutch, Joe's Pub & The Library at the Public, Lafayette Grand Café & Bakery, Bar Primi, Carne Mare, Sky Loft and Bar Torino. Ideal candidates possess: *5+ years of experience in NYC restaurant or hotel events with a production and sales experience. *Knowledge of and experience with blue chip clientele *Management and leadership experience within a team. *Positive attitude and strong work ethic with the mentality of a team player. *Familiarity with budgets and sales strategy to meet them. *Comfort in a fast-paced, busy environment. *Excellent customer service skills, written and verbal skills. *Flexible availability on nights and weekends. *Proficiency in Tripleseat, basic accounting and database maintenance. Benefits: We offer medical, dental, and vision benefits for full time employees, as well as a 401(k), Short Term Disability, Paid Time Off, Employee Dining Discount, Zip Car Discount, Spa Discount, TransitChek, Corporate Fitness Program, Continuing Education Classes and Referral Reward Program. Since first partnering in 2009, Chef Andrew Carmellini, Josh Pickard, and Luke Ostrom have opened a national portfolio of restaurants and culinary services at preeminent hotels, live music venues, and major metropolitan sports arenas and airports across New York City and Detroit, including Locanda Verde, The Dutch, Joe’s Pub and The Library at The Public, Lafayette, Bar Primi, Leuca, Westlight, Little Fino, Mister Dips, San Morello, Evening Bar, The Brakeman, Penny Red’s, Gilly’s Clubhouse, Saksey’s, Carne Mare, Café Carmellini and The Portrait Bar. The team actively runs food and beverage operations in five hotels, including The Greenwich Hotel, The William Vale, Shinola Hotel, and The Fifth Avenue Hotel. Known for delivering quality experiences and pertinent culinary culture, each place is a distinctly owned, handcrafted labor of love. They've received widespread critical acclaim, recognition on countless “Best of” lists, a Michelin star, multiple Michelin hotel keys, two coveted James Beard Foundation awards, and inclusion on The World’s 50 Best Restaurants and 50 Best Bars lists. The position will earn a base of $62,400 per year plus commission. By year end, while variable, we expect this role to earn an additional $37,600 - $77,600 in commission.

Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join Curacity: Hotel marketing software that turns media into revenue!! Position: Director of Business Operations Reports to: SVP Business Operations Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday) About Curacity Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×–20× ROI. Named among Inc. 5000’s Top 20 Travel & Hospitality Companies and Digiday’s Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT. Position Overview We are seeking an experienced Director of Business Operations to lead our internal initiatives and facilitate continued growth through strategic operations and process management. This role will be instrumental in optimizing our internal processes and technology ecosystem while ensuring seamless integration with our proprietary hospitality technology platform. The ideal candidate will combine deep technical expertise in operational technologies, a proven track record of establishing scalable, resource-efficient processes and strong leadership skills with a passion for the hospitality industry. Key Responsibilities Strategic Leadership • Develop and execute comprehensive business operations strategy to improve Efficiency Metrics (time to activation, time to first content, time to payment) by 10%, • Coordinate with product, tech/engineering, sales, and customer success teams to optimize systems performance and consistency, • Drive innovation, including AI, in our infrastructure to become more scalable, repeatable, and sophisticated, including process automation. Technical Operations Management • Oversee end-to-end ad campaign management including trafficking/account setup, process optimization, troubleshooting and problem resolution and reporting, • Maintain a mastery of our internal tools and systems, including our CRM, Customer Support/Ticketing systems, project management and internal reporting/analytics platforms, • Ensure accurate, scalable data processing, reporting and billing processes across all customers, • Establish and maintain a system of regular process/technology audits to ensure compliance with all internal and external SLAs and customer commitments, • Proactively identify and implement process and technology improvements to provide outstanding experiences and outcomes for our hospitality customers and distribution/content partners, • Lead the implementation of new products and services as defined by our leadership team, • Ensure the timely and satisfactory resolution of any customer issues or escalations as identified by the Sales or Customer Success teams Team Leadership & Development • Build and manage a high-performing team including platform ops specialists, data processing personnel and billing analysts, • Mentor team members on hospitality industry best practices and emerging technologies, • Foster a culture of continuous improvement and data-driven decision making Client & Revenue Focus • Partner with Sales, Product, Distribution, Strategy and Customer Success teams to support new business opportunities and client retention initiatives, • Develop robust platform operations processes that enhance client experience and drive account growth, • Create and present performance reports and strategic recommendations to hospitality clients and internal stakeholders Required Qualifications • Bachelor's degree in Marketing, Business, Economics, Engineering, or related field, • 6+ years of experience in digital advertising operations with 3+ years in leadership roles, • Proven expertise with major CRM and operations platforms (Hubspot, ChurnZero, etc.), • Experience with hospitality, travel, or advertising technology preferred, • Strong understanding of hotel technology space, • Excellent analytical skills with proficiency in data analysis tools and SQL, • Outstanding communication and presentation skills with ability to translate technical concepts for non-technical stakeholders Preferred Qualifications • Experience scaling operations at high-growth technology companies, • Knowledge of hospitality industry dynamics, booking funnels, and guest journey optimization, • Background with hotel PMS systems, booking engines, or hospitality technology platforms, • Certifications in Google Ad Manager, programmatic platforms, or relevant ad tech tools, • Experience with privacy regulations (GDPR, CCPA) and their impact on hospitality advertising Why Curacity? You’ll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge adtech, with the opportunity to shape the future of hospitality marketing. What We Offer • Equity: Stock options are offered to all full-time employees, • Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution, • Retirement: 401(k) match – up to 4% of your total compensation matched dollar-for-dollar (US-based employees), • Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year, • PTO: 15 personal days, in addition to 10+ public holiday closure dates, • Wellness: $100 monthly stipend for health and wellness related activities, • Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members, • Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap Equal Opportunity Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities. Responsibilities • Always treat guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Supervises the Front Office Department – Lobby Hosts., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates and develops team members., • Maximizes room sales, room revenue and profit., • Delivers outstanding service and creates memorable experiences., • Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins., • Embraces and effectively lives Arlo Hotels values and culture., • Assigns, coordinates, and supervises work activities of Lobby Hosts., • Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands., • Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed., • Conducts performance reviews with reporting team members., • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff., • Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews., • Manages same day rooms inventory and rate yielding. Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: • Hospitality Diploma or Degree preferred., • Minimum 2 – 3 years in a management position., • Hospitality or customer service., • Medical, Dental, Vision, • 401K - after one year $62,500 Annual Salary We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

A pivotal CFO opportunity has emerged within a rapidly expanding, multi-brand hotel chain. Overseeing a diversified portfolio of 150 properties, this executive will serve as a key strategic partner to the CEO and senior leadership team. The CFO will lead a high-performing finance organization, driving operational excellence across accounting, financial operations, treasury, and expense management to support the company’s continued growth. Key Responsibilities • Oversee all accounting operations, including month-end close, financial reporting, and compliance across a multi-unit hotel portfolio., • Lead all centralized financial operations to ensure accuracy, efficiency, and strong vendor relationships., • Direct treasury operations, including liquidity management, banking relationships, cash forecasting, and capital allocation., • Implement robust expense management frameworks and cost-control strategies to improve profitability across 150 hotels., • Partner closely with Operations, Development, and HR to drive financial performance, budget management, and strategic planning., • Lead internal controls, policy development, and risk management initiatives to safeguard company assets and ensure audit readiness., • Optimize financial systems, strengthen reporting capabilities, and drive standardization across all properties., • Provide actionable insights through KPI development, variance analysis, and financial modeling to support executive decision-making., • Mentor, develop, and elevate a large team of finance professionals, fostering accountability, collaboration, and continuous improvement. Key Requirements • Bachelor’s or Master’s degree in Accounting, Finance, or Business; CPA or MBA strongly preferred., • 15+ years of progressive finance and accounting experience, including executive leadership within hospitality, retail, restaurants, or other multi-unit operational environments., • Proven expertise in accounting, AP operations, treasury management, and expense control., • Demonstrated success managing distributed financial operations across large portfolios or multi-site businesses., • Strong system optimization experience (ERP, reporting tools) and a track record of process improvement., • Exceptional communication, leadership presence, and the ability to influence cross-functional stakeholders., • High integrity, sound judgment, and a strategic mindset with a hands-on approach.

THIS ROLE WILL BE ONSITE 5 DAYS PER WEEK IN MANHATTAN, WITH 2-3 DAYS PER MONTH IN BROOKLYN. A dynamic hospitality group operating a diverse portfolio of experiential spaces across New York City seeks a Payroll Manager Experience Required: 7–10 years payroll management experience, preferably within the hospitality industry (hotel resort, multi-unit food & beverage, large staffing volumes, tipped employees) Role Summary: As our Payroll Manager you will lead and manage the end-to-end payroll operations for our hospitality properties, ensuring accurate and timely payment of employees—from hourly staff, tipped associates, to salaried team members—while maintaining compliance with labor law, tax regulations and hospitality-specific requirements (gratuities, multi-unit shifts, overtime, seasonal staff). You will collaborate closely with HR, Finance, and operations leadership to maintain systems, controls and reporting that support our business objectives. Key Duties & Responsibilities: · Oversee payroll processing (weekly/bi-weekly/semi-monthly) for all sites: input, audit, reconcile entries, ensure deadlines are met. · Manage tips/gratuities, service charge distributions, differential pay, overtime, shift premiums, and all other hospitality-specific payroll items. · Ensure all time & attendance data is reviewed, approved and coded properly; follow up with department leadership on discrepancies or errors. · Lead the payroll team (if applicable), delegate work, provide training, monitor performance, ensure coverage during peak seasons. · Maintain strong internal controls, ensure compliance with federal/state/local tax, wage & hour laws, unemployment/labor filings, garnishments, benefit eligibility. · Generate payroll reports: weekly/bi-weekly/monthly/quarterly/year-end; analyze cost variances and support Finance in budgeting/forecasting. · Liaise with HR on board with new hires, terminations, status changes, benefit eligibility dates and ensure payroll system reflects correct data. · Continuously review and improve payroll systems (ADP Workforce), automate where possible, and maintain documentation of procedures. · Serve as a strategic partner to operations and finance leadership: provide insights on payroll cost drivers, staffing models, and workforce productivity. Qualifications & Skills: · Bachelor's degree in Accounting, Finance, Business Administration or related field preferred. · 7–10 years of payroll management experience, ideally within hospitality or related high-staffing/complex-shift environments. · Proficiency in payroll systems ADP Workforce and Microsoft Excel. · Strong working knowledge of wage & hour laws, tax filings, gratuities, and hospitality payroll specifics. · Strong leadership and communication skills, ability to work across departments and collaborate in a fast-paced environment. · Must have experience setting up payrolls · Ability to maintain confidentiality, work under deadlines, handle large volumes of data with precision.

We’re seeking a detail-oriented and customer-focused Entry-Level Hotel Coordinator to assist with booking accommodations and managing hotel arrangements for clients. This remote position is ideal for individuals who enjoy planning, have strong communication skills, and are passionate about hospitality and travel. You will support clients in selecting the right lodging based on their needs, preferences, and budget while ensuring a smooth reservation process. Key Responsibilities: • Coordinate hotel accommodations for individual and group travelers, • Research availability, pricing, and amenities through preferred platforms and suppliers, • Communicate with clients to confirm travel preferences and finalize bookings, • Monitor upcoming reservations and assist with changes, upgrades, or cancellations, • Maintain accurate records of bookings and client preferences, • Provide exceptional customer service and respond to inquiries in a timely manner Requirements: • Strong attention to detail and organizational skills, • Excellent written and verbal communication skills, • Comfortable working independently in a remote setting, • Basic computer skills (email, internet search, Google Workspace or Microsoft Office), • Reliable internet connection and a professional workspace, • Customer service experience is a plus Benefits: • Flexible work-from-home schedule, • Opportunity to gain hands-on experience in the hospitality and travel industry, • Access to industry tools and preferred booking platforms, • Collaborative team environment with ongoing support, • Potential for growth into higher-level travel coordination or hotel management roles

JOB DESCRIPTION TITLE: Front Desk Administrative Assistant DEPARTMENT: Administrative Services LOCATION: New York, USA STATUS: Full-time non-exempt JOB SUMMARY Bachelors Degree Required The Front Desk Administrative Assistant reports to Corporate Services and is responsible day-to- for day general administration and office management for UBA America. Successful candidate must be able to work in an extremely fast-paced environment, requiring high degree of independent judgment and a people person. ESSENTIAL FUNCTIONS & ACCOUNTABILITIES Assist in the effective delivery of corporate services, including Travel and Logistics, Hospitality, Procurement, and Premises/Office Management, aligned with the institution's overall objectives. Assist in office facilities, premises/office management including prompt replacement of faulty appliances/fixes and cleaning and ensure compliance with local codes for premise occupancy ensuring a safe and conducive working environment, and managing office space planning, renovations, and maintenance. Function as an assist fire warden to improve and implement emergency response and control procedures, prevent emergencies wherever possible by regularly assessing the current condition of the workplace and its hazards, and make other staff aware of the hazards in their building. FRONT DESK DUTIES Responsible for premise oversight walk through daily. Maintain the organization of the pantry and kitchen in the morning with coffee, tea etc. Greet and welcome guests as soon as they arrive at the office and offer tea, coffee and water as needed by guests. Direct visitors to the appropriate person and office. Will be required to run errands such as pick up Birthday cake and chips for the monthly birthday celebrations. Organize lunch or meals for the office if needed for TGIF or Bagel Fridays Maintain Visitors Logs and building portal access. Wipe down the front door handles and other commonly touched surfaces as necessary if needed. Answer, screen, and forward incoming phone calls. Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures) Provide basic and accurate information in-person and via phone/email. Receive, register, sort and distribute daily mail/deliveries, packages and distribute them accordingly. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, add visitor to the security portal for building access) Perform other clerical receptionist duties such as filing, photocopying, and faxing. Diary and management of conference meeting rooms. Manage office supplies such as stationaries. TRAVEL & LOGISTICS SERVICE Responsible for logistical and business travel-Works with travel agents, the company Corporate Services to ensure all travel is carried out in line with the bank’s policy. Work with local embassies to ensure visas are in place when applicable. Ensure smooth transitions for staff transfers including hotel and ground transportation. PROCUREMENT & INVENTORY MANAGEMENT Fulfills all stationery and supplies functions (ordering/distributions and vendor interaction) Fulfills all Archival Records Maintenance Functions (retrieving/sending boxes to/from archives) Fulfills all Outgoing Mail functions (logging/postage/End of Day Proof) Logs and distributes mail, when needed(courier and US Mail) Maintains Messenger Service function (arranging pick-ups/deliveries & maintaining log, when needed. VENDOR MANAGEMENT Manage Vendor Risk Assessment Files Responds to External Audits, when needed. Assist in supporting vendor management duties, including contract negotiation, process vendor invoices and ensure all vendor pricing is competitive/in line with bank’s policy. Maintains Physical Inventory (Fixed Assets) Record Keeping Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows through on projects to successful completion, often with deadline pressures. Managing and documenting office expenditures, budget ,and inventory. Fulfillment of stationary and all office supplies OTHER DUTIES Complies with all UBA America legal and regulatory requirements, adheres to the Bank’s Code of Conduct, attends regular periodic training on core Bank policies, and reports any known or suspected violations of the Code of Conduct to UBA America management. Fulfills other responsibilities as assigned, including special projects from COO. Support as needed in organizing company employee engagement events. ** Other duties may be assigned similar to the above consistent with the knowledge, skills and abilities required for the position.