Forward Deployed Engineer
3 days ago
Fremont
About Us: Turbalance AI is an innovative, emerging startup that transforms AI laws. We are a team of passionate problem-solvers who believe in what we’re building. We constantly push boundaries and embrace our inner nerds as we find new ways to tackle complex challenges. You will find a dynamic work environment here, with flat or even nonexistent hierarchies and the chance to take on responsibility from day one. About the Role: We're looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle—from pre-sales technical support through onboarding, implementation, and ongoing enablement. If you're a technically versatile problem-solver with a passion for helping customers succeed and want to build a great company, we want to hear from you. We're looking for candidates who can grow across both domains: Infrastructure & DevOps Focused: Strong in infrastructure design, DevOps, software development, and performance analysis. Experience integrating products into mission-critical infrastructure with fluency in SLAs, system design, and incident response. Systems & Network Processing Focused: Focused on network processing, data flows, device/system software design, and hardware integration. Background working with high-performance middleware or analytical software. What You'll Do: Customer Engagement & Enablement • Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions, • Conduct training sessions and develop enablement materials tailored to customer needs, • Proactively identify opportunities for customers to maximize platform value, • Act as a trusted technical advisor, offering best practices and solutions to common challenges Technical Implementation & Support • Provide hands-on support for solution setup and configuration within customer environments, • Support API and system integrations with existing customer infrastructure, • Diagnose and resolve technical issues, collaborating with engineering teams on complex problems, • Troubleshoot connectivity, performance, and deployment challenges Pre-Sales Technical Support • Support the sales team with domain expertise and technical credibility, • Demonstrate technical capabilities and solution fit during the sales process, • Design integration approaches and implementation plans for prospective customers Cross-Functional Collaboration • Gather customer feedback and relay insights to product and engineering teams, • Reduce workload on core engineering teams by handling customer-facing technical work, • Provide responsive, dedicated customer engagement to build long-term relationships What You'll Bring: • Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies, • Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles, • Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking), • Proficiency with Kubernetes for deploying, scaling, and managing containerized applications, • Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical roles, • Ability to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple priorities Bonus Points: • Experience with additional programming languages (PyTorch, Rust, Go), • Familiarity with cloud platforms (AWS, Azure, GCP), • Experience with OpenStack and/or Slurm, • Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching), • Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand), • Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks, • Experience with kernel debugging, • Experience with LLM deployments, even at small scale, • Background in infrastructure design, SLAs, system design, and incident response, • Field Applications Engineering or similar hardware-focused customer engineering experience Why Join Us? Competitive pay & perks –because great work deserves great rewards. Work on your terms – flexible hours and remote-friendly culture. Fast lanes, no red tape – flat hierarchies and rapid decision-making Make it happen - your ideas aren’t just heard – they become reality. Right place, right time –be part of our growth story and build a career-defining legacy. Globality design – work with a diverse, international team across Germany and the US. Work with the best – work alongside exceptional engineers and raise the bar together. Turbalance is an equal opportunity employer. We value and celebrate diversity while fostering an inclusive environment. We are committed to providing a workplace free from discrimination or harassment, regardless of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.