Director of Operations - Remote | High-Growth Real Estate Team
14 hours ago
Fremont
Spencer Hsu Real Estate Team @ eXp Realty Remote (SF Bay Area market focus) About Us We're a top 0.5% nationally ranked real estate team producing $80M+ annually in Silicon Valley's luxury market. Our founder, Spencer Hsu, is a recognized content creator (7K YouTube subscribers, 40K newsletter subscribers) and top producer serving high-net-worth tech clients in Palo Alto, Los Altos, Menlo Park, and surrounding areas. We're at a major inflection point: • 2025: 70 transactions, $1.5M in revenue, • 2026 goal: 140 transactions, $3M+ in revenue, • Current team: 4 agents who need leadership and accountability Recruiting (40% of your time): • Source and recruit 14+ producing agents in 2026 (agents who can close 4-10 deals/year), • Maintain a pipeline of 15+ active recruiting conversations at all times, • Close candidates on joining the team (negotiate splits - our blended average is 70% to agent/30% to team), • Build and run a recruiting system that's repeatable and scalable, • Conduct weekly 1-on-1s with every agent on the team (currently 4, growing to 18+), • Track lead follow-up, conversion rates, and pipeline health in CRM, • Have direct conversations when agents aren't hitting goals (you're the accountability partner), • Create performance improvement plans and execute on them (including exiting poor performers), • Build a culture of high performance and mutual accountability, • Manage support staff: ISA, Transaction Coordinator, Virtual Assistant, Marketing Manager, • Build and document processes: onboarding, lead routing, CRM workflows, team training, • Create dashboards to track team performance (leads, appointments, deals, revenue), • Run monthly team meetings and training sessions, • Identify bottlenecks and inefficiencies, then fix them, • 2 producing agents recruited and onboarded, • Weekly accountability system implemented (all agents participating), • 15+ agents in active recruiting pipeline, • 14+ producing agents recruited (average 4-10 deals/year each), • Team revenue grows from $71K (2025) to $350K+ (2026), • Agent accountability system running smoothly with measurable production increases, • Independent contractor: $18,750 total project fee, • Paid twice monthly at $3,125 per payment (6 payments total), • Deliverables-based (recruiting goals, system implementation), • Base salary: $75,000 - $90,000 (based on experience), • Bonus: 5% of team revenue growth above $71,235 baseline, • W2 employee, fully remote Conservative scenario (Year 1): • Team grows to $300K revenue (+$228K growth), • Your bonus: $11,400, • Team grows to $450K revenue (+$378K growth), • Your bonus: $18,900, • Team grows to $600K revenue (+$528K growth), • Your bonus: $26,400, • No health insurance provided (you're responsible for your own), • No PTO policy (flexible schedule, take time when you need it, but the work has to get done), • Year 2+: Transition to profit-share model (7.5% of team net profit) as team scales, • 4+ years managing or recruiting quota-carrying salespeople (real estate, SaaS, solar, mortgage, insurance, etc.), • You've personally recruited and closed 10+ hires in previous roles, • You've managed underperformers and aren't afraid of difficult conversations, • You understand high-ticket sales ($10K+ transactions) and consultative selling, • Entrepreneurial but execution-focused - you don't need to be the visionary, but you need to make the vision happen, • Self-directed - Spencer is traveling internationally Jan-Feb 2026; you need to operate autonomously, • Comfortable with ambiguity - there's no employee handbook or perfect process to follow; you build it, • Results-driven - you're motivated by seeing the scoreboard move, not just checking boxes, • You can hold people accountable while being respectful and professional, • You're coachable and open to feedback (Spencer has high standards), • You genuinely want to help agents succeed (this isn't just a paycheck), • You treat remote work like a privilege, not an excuse to coastYou're NOT a Fit If:, • You need detailed instructions or constant guidance, • You think "full-time" means 40 hours max, • You avoid confrontation or accountability conversations, • You've never recruited someone or closed a job offer, • You need structure, office environment, or corporate benefits, • You need health insurance provided by your employer 1. Application (You): • Submit resume, • Record a 90-second video answering: "Describe a time you had to hold someone accountable who wasn't hitting their numbers. What did you do, and what was the result?" 2. Phone Screen (20 min): • Quick chat to assess basic fit, experience, and expectations 3. Video Interview (45-60 min): • Deep dive on recruiting experience, accountability examples, and strategic thinking, • We'll send you a homework assignment: "Review our YouTube channel and website. If you were our DOO, what would you do in your first 30 days?" 4. Final Interview (45 min): • Meet Spencer, discuss compensation, align on expectations, • Reference checks (we'll call 2 of your previous managers) 5. Decision: • 4 producing agents: Junior agent (4 deals/year) and mid-level agents (9-10 deals/year). They're capable but lack accountability and structure., • Inside Sales Agent: Part-time, handles lead qualification and nurturing, • Transaction Coordinator: Part-time, processes deals and paperwork, • Virtual Assistant: Handles admin, marketing support, database management, • Spencer's personal brand drives massive inbound lead flow (YouTube, newsletter, social media), • Bay Area luxury market = high commissions per deal ($15-30K+ per transaction), • eXp Realty infrastructure provides support without corporate bureaucracy, • How to scale a real estate team from 4 to 18+ agents, • Recruiting and talent acquisition in a competitive market, • Building operational systems from scratch, • Spencer is direct, driven, and has high standards - but he's fair and wants you to win, • He's not a micromanager; he wants you to own this and run with it No. We care about recruiting and leadership experience, not real estate credentials. "What if I don't know the Bay Area market?" That's fine if you're a fast learner. We'll teach you the market; you bring the recruiting and operations expertise. "Is this really remote, or will you expect me to move to the Bay Area?" Truly remote. Occasional in-person for big events (maybe 2-3x/year), but day-to-day is 100% remote. "What time zone do I need to work in?" Pacific Time business hours (9am-6pm PT) for core collaboration. Some flexibility, but agents and team are on PT. "Why no health insurance?" We're a small, lean team. The salary range reflects this. If health insurance is a dealbreaker, this isn't the right fit. "What's the work-from-home setup expectation?" Reliable internet, professional Zoom background, and availability during business hours. You provide your own equipment. • Ready to build something? Apply now.