Trabajos it help desk support en Atlanta, Georgia - Page 2Crear alertas

Job Description ONSITE HELPDESK OPPORTUNITY - ZIP CODE 30318 Pay: $18/hr. Duration: Long-term contract (1-5 years long) Location: • IN OFFICE onsite in Perimeter area, • Start Date: November 17th, • MUST BE COMFORTABLE WORKING WITHIN ALL HOURS OF OPERATION THE SCHEDULE: Must be open to working until 10 PM and on weekends (they will be assigned a shift that includes evenings and Saturdays and Sundays). They need to be flexible with the shift, meaning that the shift will not be assigned until after they start work and they need to be fully available during all hours of operations. The hours of operations are from 9 AM to 10 PM and they are open 7 days a week. They will be scheduled to work weekends and will likely have a shift from 11:30 AM to 10 PM. They will have 2 days off a week and there is a chance they are not back to back days off. Shift will be determined after they start working. Training is the first few weeks on Monday through Friday and between 9 AM to 6 PM EST. Full Job description that covers helpdesk and porting: • A client in the Atlanta location is seeking a Helpdesk agent who will be taking calls regarding basic troubleshooting of networks, computers and POS terminals for the retail store locations and the sales reps that work there (not end customers)., • They also are going to be handling issues dealing with porting/portability (portability is wireless number transfers switching phone numbers from one carrier to another), but they can train them on this if they have beginner level skills with porting., • The ideal candidate has dealt with calls related to POS hardware/software as well as calls dealing with portability and PC troubleshooting. If they can’t handle the call, Tier 2 can assist., • This will be 100% phone support helping retailers with any IT issues they have in the store., • Ticketing is done in ServiceNow., • Additional duties as assigned. MUST HAVES: • Helpdesk experience or porting experience, • Have a friendly personality for customer service and exude patience, • BE RELIABLE, • Able to walk someone through getting an IP address, • PC support experience, • Great documentation skills for the ticketing system, • Must be available to work evenings and weekends The Support functions provided are for DEALERS only (retail stores)- not customers. General Help Desk (Support Ticket process) and Technology issues. Support of functions related to retail activity including network related issues; ISP issues, CheckPoint or Sonic Wall/Firewall, whitelisting sites, imaging PC’s, replacing equipment, troubleshooting connectivity to terminals and payment devices, configuration of stores and reps. Support dealers when having problems accessing RQ (the POS system) and performing daily subscriber requests and administrative tasks; tasks include the following activities: Activations, Payments, upgrades, BridgePay Enrollment, Move/Merge, Change CTN, Rate Plan/Feature Changes, reporting, etc. and additional duties as assigned. Also, support dealers when performing ports (Into the company) and supporting other carriers porting customers out of the company (list for both functions is not all inclusive but intended to show scope of work.) Compensation: $18/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.