Jacksonville
Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Opportunity for advancement, • Training & development As a part-time, non-exempt role, the Lead Server provides frontline leadership, serves as a role model for service and operational standards, and supports a safe, clean, and positive work environment. Essential Functions Lead shifts by modeling 5-Star Service and ensuring all Squad Members deliver exceptional guest experiences. Support the Store Manager in coaching, training, and guiding team members during shifts. Conduct daily pre-shift huddles (Chill Chats) and communicate key priorities from the Launch Pad. Assign team tasks and floor positions to maintain operational efficiency during peak periods. Foster a positive, respectful, and collaborative team environment. Maintain professional communication, refrain from gossip, and promote accountability among peers. Assist with onboarding tasks, including demonstrating procedures, safety practices, and service expectations. Execute opening and closing responsibilities, completing checklists and verifying store readiness. Prepare, serve, and maintain all Jeremiahs products to brand standards, ensuring quality, consistency, and food safety. Demonstrate strong product knowledge, including Limited Time Offers, promotional items, and Rewards Program details. Ensure the store environment is clean, safe, and compliant with sanitation and safety standards, inside and outside the building. Stock, organize, and rotate inventory; monitor par levels and report shortages. Support operational flow by observing peak periods, adjusting the teams floor positions, and stepping in to assist when needed. Complete register counts at opening/closing and ensure accuracy in cash handling. Help control food and supply waste by following portion standards and proper preparation methods. Promote upselling and guest engagement to support sales goals. Follow cash handling procedures to ensure accuracy and minimize errors. Qualifications Experience: • Must be 18 years of age or older., • Minimum 1 year of experience in quick service, fast casual, retail, hospitality, or customer service. Physical Demands: Must be able to sit, stand, or walk for extended periods; bend, kneel, twist, and lift up to 50 pounds; tolerate exposure to varying temperatures and noise levels. Ability to perform repetitive movements with arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.