Creator of Extraordinary Customer Experience with Mgmt Opp-Level 3 Eng
hace 14 días
Columbus
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Profit sharing, • Training & development You will engage directly with our clients, ensuring their systems run optimally, projects are executed flawlessly, and their needs are met with professionalism and care. If you excel in a dynamic environment, enjoy guiding others, and are ready to step into future leadership, we want to meet you. What Youll Do Technical Support & Troubleshooting • Deliver expert-level technical support for high-priority escalations involving servers, networks, and cloud-based applications, with deep proficiency in the setup, configuration, implementation, and troubleshooting of Microsoft 365 solutions including Admin Center, Entra, Intune, Purview, Defender, and migration processes., • Perform advanced troubleshooting and root cause analysis to resolve critical technical problems efficiently., • Implement and maintain robust backup and disaster recovery solutions., • Prioritize incidents and service requests to meet or exceed defined SLAs.IT Operations, • Manage and monitor client IT infrastructures, including servers, networks, and storage systems., • Conduct regular system health checks, updates, and maintenance tasks., • Enforce security protocols and industry best practices to protect client data and systems., • Oversee preventative maintenance by managing internal teams to ensure all manufacturer firmware and software updates on firewalls, switches, routers, access points, and other peripheral devices are current., • Identify recurring issues through proactive monitoring and develop processes for permanent resolution.Project Management, • Lead IT infrastructure projects, including system upgrades, migrations, and new technology implementations., • Coordinate with clients and internal teams to ensure projects are completed on time and within scope., • Prepare clear project documentation and progress reports for stakeholders.Team Leadership & Mentoring, • Mentor, guide, and support junior engineers and technical staff to foster their growth and success., • Conduct training sessions and facilitate knowledge-sharing across the team., • Assist with performance evaluations, providing constructive feedback and growth opportunities.Client Relationship Management, • Build and maintain strong, trusting relationships with clients to ensure high satisfaction levels., • Host regular client meetings to review service performance, address concerns, and plan future initiatives., • Identify opportunities for improvement in client environments and recommend strategic solutions.Documentation & Reporting, • Maintain thorough and up-to-date documentation of IT assets, configurations, and activities., • Prepare and present detailed reports on system performance, incidents, and project outcomes.What You Bring, • Minimum of Bachelors degree in Computer Science, Information Technology, or a related field., • 10+ years of experience in IT support and system administration., • Expert knowledge of Microsoft Windows environments and virtualization technologies., • Deep understanding of networking protocols, infrastructure, and security best practices., • Exceptional problem-solving, analytical, customer service and troubleshooting skills., • Excellent communication and interpersonal skills for client engagement and team leadership., • Project management experience is a plus., • Relevant certifications (e.g., CCNA, CCNP, MCSA) are preferred.Why Join Us?, • Competitive salary and benefits package tailored to your experience and contributions., • Opportunities for professional development and fast-track career growth, including advancement into the Director of Technical Services role., • A collaborative, supportive team environment where your expertise is valued, and your career goals are prioritized.Benefits:, • Competitive salary and benefits package, • Bonus based on performance, • Health, Vision and Dental Insurance, • Opportunity for Advancement, • Paid Time Off, • Training & Development, • Opportunities for professional development and career growth, • Collaborative and supportive work environment