Restaurant Systems Manager
2 days ago
Dallas
Job Description ABOUT THE COMPANY Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 350+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 locations in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand! WHAT WE OFFER • Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth!, • Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more!, • Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!, • Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged! The Restaurant Systems Manager is a tech-savvy leader with a strong understanding of restaurant technology, system integrations, and compliance standards, with the ability to troubleshoot issues, drive system improvements, and train team members on best practices! They will be responsible for the implementation, maintenance, and optimization of new shop technology systems (Qu), ensuring seamless operations across all locations. This role oversees critical systems, including Point of Sale (POS), kitchen display systems (KDS), digital ordering platforms, and back-office integrations, while collaborating with vendors, operations teams, and IT to enhance efficiency and guest experience. WHAT YOU’LL DO • Oversee the deployment, maintenance, and upgrades of POS, KDS, digital ordering, and shop technology platforms, • Ensure seamless integration between front-of-house and back-of-house systems, including third-party delivery and loyalty programs, • Continuously evaluate new technologies and enhancements to improve efficiency, guest experience, and operational performance, • Manage vendor relationships, including negotiations, service level agreements (SLAs), and ongoing system support, • Coordinate system updates, patches, and security enhancements with vendors and internal teams, • Troubleshoot hardware and software issues, ensuring minimal downtime and fast resolution of technical problems, • Work closely with Operations, Finance, and IT teams to align technology with business needs and shop workflows, • Gather user feedback from Franchisee Owners, Team Members and Leadership to improve system usability and efficiency, • Develop standard operating procedures (SOPs) for system use, troubleshooting, and best practices, • Ensure compliance with PCI DSS standards, data security policies, and IT best practices for shop technology, • Monitor system vulnerabilities and implement cybersecurity measures to protect guest and financial data, • Oversee role-based access controls and maintain system integrity across all locations, • Provide technical training and support for Franchise Owners and Company Owned Shops on POS systems and related technologies, • Develop training materials and documentation for system usage and troubleshooting, • Establish a help desk support structure for shops, ensuring efficient issue resolution and upgrades WHAT YOU’LL BRING • Bachelor’s degree in information technology, or related field (or equivalent experience), • 3-5 years of experience managing restaurant technology systems, including POS, KDS, and digital ordering platforms, • Strong understanding of system integrations, APIs, and network connectivity for restaurant operations, • Experience working with POS systems (e.g., Qu, NCR, Toast, Brink, PAR) and other restaurant tech solutions, • Knowledge of PCI compliance, data security, and IT best practices, • Ability to analyze system performance, identify trends, and drive improvements, • Excellent problem-solving, troubleshooting, and project management skills, • Strong communication skills to work effectively with our Support Team, • Experience with multi-unit restaurant operations and corporate franchise models preferred, • Knowledge of cloud-based restaurant technology solutions and reporting dashboards preferred, • Willingness to travel for local shop visits and company meetings; otherwise, work is completed in a remote setting, • Ability to work at a desk and use a computer for extended periods, • Must be 21 years of age to comply with state age travel requirements, • Occasionally required to stand, walk, and lift materials up to 15 pounds Inspire and support our communities one bowl at a time. VALUES Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol. “Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law”