Facilities & IT Helpdesk Coordinator
2 days ago
Los Angeles
Job Description MISSION: Kheir’s mission is to increase and provide access to culturally and linguistically-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California. POSITION SUMMARY: The Facilities Helpdesk Coordinator provides technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues. This Facilities Helpdesk Coordinator will also provide facilities support directly relating to business operations and administrative support. BENEFITS: • 100% Employer Sponsored Medical, Dental and Vision benefits, • 403 (b), • 403 (b) matching, • Paid time off, • 12 Paid Holidays Facilities: 70%: • Assists or performs building maintenance repairs including but not limited to; flooring, drywall, painting, carpentry, electrical plumbing, landscape, concrete, and roofing., • Performs urgent, corrective routine and requisitioned repairs of minor problems with electrical, mechanical and plumbing systems as required., • Responsible for maintenance of common spaces, including storage areas for appearance and functionality, and for assisting with larger scale projects related to facilities improvement and compliance as assigned., • Serve as liaison & support for IT department: monitor staff needs, assist with problem solving, assist with phone and office set- up., • Assess and research issues related to operations and facilities, and plan, direct and implement multi-step corrective actions using independent judgment., • Ability to draws sketches and plans for assigned projects, estimate the materials needed, and record keeping., • Maintain all work order details & status updates., • Assists in Audit/Site Review preparation., • Travel to all sites to pick up and deliver correspondence., • Diagnosing and resolving technical hardware and software issues., • Advising users on appropriate action and providing basic computer training., • Provide technical support and assistance to end-users via various channels, including phone, email, and in-person, addressing hardware, software, and network-related issues., • Diagnose, troubleshoot, and resolve technical problems related to computer hardware, software, and mobile devices promptly and effectively., • Assist with password reset requests., • Document all support activities, including troubleshooting steps, resolutions, and user instructions, in a timely and accurate manner., • Assist with the procurement, inventory management, and asset tracking of computer hardware, software, and mobile devices., • Steadfast, engaged, and curious individual with a strong sense of judgement, discretion and confidentiality., • Ability to follow and provide detailed instructions., • At least 1 years’ experience in an office or facilities setting., • Strong knowledge of MS Office software [ Word, Excel, PowerPoint & Outlook]., • Exceptional attention to detail & accuracy, including proofreading and writing skills., • Ability to apply common sense when carrying out duties., • Clean driving record required., • Must have current Driver’s License and Vehicle Insurance. In addition to federal law requirements, Kheir Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kheir Clinic will consider for employment all qualified Applicants, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Please note that this job description is subject to change to meet the needs of Kheir Clinic. Company DescriptionKheir Clinic (formally known as Kheir Center) is a nonprofit community clinic and Federally Qualified Health Center in Wilshire Center/Koreatown, located approximately 3 miles west of Downtown LA. We are committed to providing linguistically and culturally-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California. Kheir Clinic was established in 1986 to serve as a bridge between the low-income, recently-immigrated, non-English speaking Korean community and local health and social service providers in LA. Today, Kheir is a broad-based agency and Federally Qualified Health Center (FQHC) that provides comprehensive services for underserved populations in four interrelated areas: Health Care, Human Services, Adult Day Health Care, and Affordable Housing. Kheir is currently the only Federally Qualified Health Center (FQHC) in the nation that offers a full suite of services in 5 different languages including: English, Bengali, Korean, Spanish and Thai. We currently have 8 sites and 140 employees with 15+ contract consultants. We are expected to provide over 123,000 patient visits this year. Our strength comes from the social impact our organization makes on improving the lives of all our patients and the community at large. We invite you to learn more about Kheir Clinic online! Clinic (formally known as Kheir Center) is a nonprofit community clinic and Federally Qualified Health Center in Wilshire Center/Koreatown, located approximately 3 miles west of Downtown LA. We are committed to providing linguistically and culturally-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California. Kheir Clinic was established in 1986 to serve as a bridge between the low-income, recently-immigrated, non-English speaking Korean community and local health and social service providers in LA. Today, Kheir is a broad-based agency and Federally Qualified Health Center (FQHC) that provides comprehensive services for underserved populations in four interrelated areas: Health Care, Human Services, Adult Day Health Care, and Affordable Housing. Kheir is currently the only Federally Qualified Health Center (FQHC) in the nation that offers a full suite of services in 5 different languages including: English, Bengali, Korean, Spanish and Thai. We currently have 8 sites and 140 employees with 15+ contract consultants. We are expected to provide over 123,000 patient visits this year. Our strength comes from the social impact our organization makes on improving the lives of all our patients and the community at large. We invite you to learn more about Kheir Clinic online!