Fort Worth
Job Description • Wistron InfoComm USA Corporation is seeking an experienced and results-driven QA Manager to lead all Quality Assurance functions within a high-volume electronics manufacturing environment., • This position is responsible for developing, implementing, and maintaining quality systems that ensure compliance with customer requirements, industry standards, and Wistron's operational objectives., • The QA Manager will work closely with Manufacturing, Engineering, Program Management, Supply Chain, and customers to drive continuous improvement, enhance product reliability, and support operational excellence., • The ideal candidate possesses strong leadership skills, extensive quality management experience, and a proven track record in electronics manufacturing services (EMS), contract manufacturing, or related industries. Essential Duties and Responsibilities: • Quality Management Systems (QMS), • Lead and maintain the site's Quality Management System (QMS) in compliance with ISO 9001, ISO 14001, TL9000, customer requirements, and applicable regulatory standards., • Establish and maintain quality policies, procedures, work instructions, and process controls., • Ensure continuous compliance with internal, customer, and external certification requirements., • Drive quality culture initiatives throughout the organization., • Quality Operations, • Oversee Incoming Quality Control (IQC), In-Process Quality Control (IPQC), Outgoing Quality Control (OQC), and Quality Engineering functions., • Develop quality performance indicators and monitor key metrics, including:, • First Pass Yield (FPY), • Defects Per Million (DPPM), • Customer Returns, • Cost of Quality (COQ), • Corrective Action Closure Rates, • Review quality trends and implement improvement plans to achieve operational objectives., • Customer Quality Management, • Serve as the primary escalation point for customer quality concerns., • Manage customer audits, assessments, and quality reviews., • Lead customer complaint investigations and ensure timely resolution through structured corrective actions., • Build strong customer relationships to ensure quality expectations are met and exceeded., • Continuous Improvement, • Facilitate root cause analysis utilizing:, • 8D Methodology, • Fishbone Analysis, • 5 Why Methodology, • PFMEA and DFMEA, • Statistical Process Control (SPC), • Drive CAPA (Corrective and Preventive Action) programs., • Lead Lean Manufacturing and Six Sigma quality improvement initiatives., • Collaborate with cross-functional teams to reduce defects and improve manufacturing efficiency., • Supplier Quality Management, • Partner with Supply Chain and Supplier Quality teams to improve supplier performance., • Monitor supplier quality metrics and corrective action effectiveness., • Participate in supplier audits, qualification activities, and performance reviews., • Lead supplier quality improvement projects when required., • Leadership & Team Development, • Manage and develop Quality Engineers, Quality Supervisors, Technicians, and Inspectors., • Establish performance goals and conduct regular evaluations., • Provide coaching, mentorship, and technical guidance to quality personnel., • Promote a culture of accountability, teamwork, and continuous learning., • New Product Introduction (NPI), • Support NPI projects from design transfer through mass production., • Participate in process validation, qualification, and readiness reviews., • Ensure quality controls are established during product launches., • Collaborate with Engineering teams to identify and mitigate manufacturing risks. Required Qualifications: • Bachelor's degree in Engineering, Industrial Engineering, Manufacturing, Quality Management, or related field., • Minimum 7 years of progressive quality experience in electronics manufacturing, EMS, contract manufacturing, or related industries., • Minimum 3 years of management or supervisory experience., • Strong knowledge of quality methodologies, statistical analysis, and process improvement tools., • Experience managing customer audits and quality performance metrics., • Demonstrated success leading cross-functional quality initiatives., • Proficiency in Microsoft Office Suite, Minitab, ERP systems, and quality reporting tools. Preferred Qualifications: • ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent certification., • Lean Six Sigma Green Belt or Black Belt certification., • Experience supporting Fortune 500 technology customers., • Experience within telecommunications, networking, AI server, data center, cloud computing, or electronics manufacturing environments., • Familiarity with IPC standards, ESD controls, and electronics assembly quality requirements. Knowledge, Skills, and Abilities: • Strong leadership and employee development capabilities., • Excellent analytical and problem-solving skills., • Working knowledge of manufacturing quality systems and process controls., • Ability to interpret technical drawings, specifications, and manufacturing documentation., • Strong project management and organizational skills., • Excellent verbal and written communication skills., • Ability to effectively present quality performance reviews to executive leadership and customers., • Strong understanding of risk assessment and continuous improvement methodologies. Physical Requirements: • Ability to sit, stand, and walk for extended periods within an office and manufacturing environment., • Ability to lift up to 25 pounds occasionally., • Ability to conduct audits and inspections throughout the manufacturing facility., • Occasional domestic and international travel may be required. Working Conditions: • Fast-paced electronics manufacturing and office environment., • Frequent interaction with production personnel, engineers, managers, customers, and suppliers., • May require flexibility in work hours to support production schedules, audits, customer visits, and critical business needs. Benefits: • Wistron InfoComm USA Corporation offers a comprehensive benefits package designed to support employees' health, financial well-being, and work-life balance, including:, • Medical Insurance, • Dental Insurance, • Vision Insurance, • Company-Paid Basic Life Insurance, • Voluntary Life Insurance Options, • 401(k) Retirement Savings Plan with Company Match (currently 5% company match after six months of employment, subject to plan terms and eligibility requirements), • Paid Time Off (PTO), • Company-Paid Holidays, • Employee Assistance Program (EAP), where available, • Professional Development and Training Opportunities, • Career Advancement Opportunities within a Global Technology Organization, • Relocation Assistance, when applicable and approved by management, • Annual Performance Incentive Program of up to 7% based on individual and company performance, subject to eligibility and plan guidelines, • Why Wistron?, • Wistron InfoComm USA Corporation is a global leader in Information and Communication Technology (ICT) manufacturing services. We deliver innovative solutions for leading technology companies worldwide while fostering a culture of collaboration, innovation, operational excellence, and continuous improvement.