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This role is based at our Westlake Village, CA corporate offices and follows a hybrid schedule (2–3 days onsite per week). We are seeking a detail-oriented and analytically driven professional to support our Vendor Relations, Merchandising, and Planning functions. In this role, you will provide essential analytical support, track performance, troubleshoot issues, develop and maintain reporting, and assist with systems and data-related needs. Planning & Forecasting Support • Support Merchandise Planning through annual budget and monthly forecast cycles by communicating timelines, validating results, and maintaining applications/databases for data archiving., • Assist with day-to-day merchandising and planning tasks, helping track objectives and improve operational transparency. Reporting & Analytics • Consolidate multiple teams' reports into executive-ready dashboards supporting key processes such as Joint Business Planning, Vendor Funding, Annual Budgeting, Advertising Tracking, In-Stock and Fill Rate performance, and Forecast Accuracy., • Conduct data analysis to ensure accuracy, investigate anomalies, and implement corrections as needed., • Leverage technical skills to transform large datasets using Microsoft Office tools into clear, intuitive reports that inform business decisions., • Track and report on marketing initiatives, including store activations, inventory levels, and sales performance. Technical Tools & Automation • Build and automate Excel and Access reports using macros, VBA, and SQL scripts to improve efficiency and data handling., • Collaborate with Data and Business Intelligence (BI) teams to gather requirements and develop dashboards or reports that support budgeting, forecasting, and wider merchandising processes. Systems, Processes & Support • Lead User Acceptance Testing (UAT) for system updates, troubleshooting issues, verifying bug fixes, and validating data changes or enhancements., • Log and escalate technical issues by documenting steps taken and including screenshots of errors or unexpected results., • Support vendor funding by entering deal details, communicating term changes, and ensuring funding transactions are accurately accrued and deducted., • Document business processes with clear, step-by-step guidance to expand and maintain resource libraries., • Bachelor's Degree (or 4 years of relevant experience), preferably in Business., • 4 years of experience in Planning, Merchandising, or related analytical field., • Advanced proficiency in Excel and Access, including modeling and building complex reports., • Proficiency in Microsoft Office (Word, Outlook)., • Strong written and verbal communication skills, with excellent organizational and time-management abilities., • Foundational understanding of Business Intelligence tools (MicroStrategy, Tableau), data mining, advanced Excel formulas, pivot tables, and querying external databases. Pay Rate: $65,000 – $85,000 annually, depending on experience and qualifications. Actual compensation may vary based on experience, education, and other factors. Pay ranges are provided in accordance with state laws and may differ by location. At Guitar Center, we live and breathe creativity, collaboration, and the power of music. Our mission is to inspire and equip musicians and music lovers to find their sound and share it with the world. Whether in our stores, contact centers, distribution hubs, or corporate offices, our team is united in one goal: to fill the world with more music. Join us • Become part of the world's largest multichannel musical instrument retailer., • Work within a collaborative, high-impact finance organization that drives innovation and transformation., • Grow your career in an environment that values creativity, integrity, and passion. Guitar Center is an Equal Opportunity Employer. Employment decisions are based on valid job-related criteria and are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws.

Job DescriptionDirector of Product ManagementAt Guitar Center, Product Development builds the systems and experiences that help musicians discover, purchase, learn, and grow. We are looking for a Director of Product Management to lead the Product Management function within the Technology organization.Our product model is built on strong partnership between Product, business stakeholders, and Technology. Product Managers lead Product Groups to guide discovery and delivery and ensure work is tied to measurable outcomes. This role will lead the team and organization to deliver outsized impact through product excellence and inspiring leadership.Key ResponsibilitiesReporting to the VP of Product and Data, serve as the operational head of Product Management, leading and coaching the PM team, fostering a collaborative and inclusive environment, and setting high standards for product excellence.Champion deep empathy for customers and associates and ensure Product is a trusted, outcome-driven partner to the business, partnering with business and technology leaders to define product vision, strategy, priorities, and success measures.Uplevel how product operates at GC, including prioritization, roadmap planning, stakeholder engagement, and post-launch measurement, while improving efficiency, scale, and overall product impact.Clearly communicate strategy, tradeoffs, risks, and results to stakeholders and senior leadership.Strengthen roadmap quality by aligning work to strategy, OKRs, and customer and associate needs, while advancing teams toward stronger discovery, prioritization, and learning.Drive effective cross-functional execution and stakeholder trust using evidence-based decisions, open communication, and clear tradeoffs.Job RequirementsTo Join Our Band, You’ll Need the Following: 10+ years experience, including 7+ years in product management and 4+ years in leadership roles, with experience in retail or a related domain.Proven ability to lead a Product Management function, improving product operations and scaling consistent practices across teams.Strong product strategy and roadmap leadership, translating business priorities into clear plans across complex, cross-functional environments.Highly analytical and data-driven, with experience measuring impact and making decisions with imperfect or evolving data.Strong product judgment, balancing customer needs, business constraints, and retail realities.Experience working on both customer-facing and internal products, operating in a shared-ownership modelStrong discovery, prioritization, data, and executive communication skills.Comfortable operating in a fast-paced, resource-constrained environment where priorities evolve and influence matters as much as authority.Preferred ExperienceExperience connecting digital and physical customer journeys.Experience with platform products, associate-facing systems, internal tools, or enterprise workflows.Familiarity with Agile development, product operations, Jira/JPD, analytics, experimentation, personalization, or AI-enabled capabilities.Compensation: $195,000 - $250,000 base depending on experience and location. This role is eligible for an annual performance-based program. This posting is provided in accordance with state pay transparency laws. Actual compensation will depend on experience, education, and other factors. Why Join Us? Guitar Center champions creativity, individuality, and the joy that comes from making music. We strive to create lifelong musicians and ensure every customer interaction inspires musical discovery. We put customers first, lead with integrity, and pursue our mission with passion. With a career at Guitar Center, you join the world’s largest multichannel musical instrument retailer. Whether working in Stores, Contact Centers, Distribution Centers, or our Support Center, our shared mission is to help people find their sound, and fill the world with more music. Guitar Center is an Equal Opportunity Employer, providing fair and equitable employment opportunities to all applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law. All hiring decisions are based on valid job-related requirements. If you are a qualified individual with a disability and need assistance accessing our website or expressing interest in a position, you may request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or emailing recruiting@guitarcenter.com. Job DetailsJob Type: Full-timeCategory: IT/Technology

The Guitar Center Company is seeking a bold, technically fluent, and strategic Director, CRM to lead the next chapter of lifecycle marketing across Guitar Center and Musician's Friend. The Director of CRM will own the strategy, execution, and performance of Guitar Center's customer lifecycle marketing across email, SMS, and push notifications. This leader is responsible for driving measurable revenue growth, increasing customer lifetime value (LTV), and building a best-in-class, data-driven CRM engine that powers the entire omnichannel experience. This role sits at the center of our digital ecosystem acting as the connective tissue between ecommerce, marketing, merchandising, and the contact center ensuring that customer data is activated effectively to deliver personalized, high-impact experiences across every touchpoint. The ideal candidate is both a strategic operator and hands-on leader who thrives in a performance culture, builds high-performing teams, and consistently delivers against aggressive growth targets. Please note this is an on-site position, Tuesday-Thursday, with WFH Monday's and Friday's. Own CRM Revenue & Lifecycle Performance • Lead the end-to-end CRM strategy across email, SMS, and push, with full accountability for revenue contribution and LTV growth, • Build and optimize lifecycle programs across acquisition, onboarding, engagement, retention, and reactivation, • Establish CRM as a core revenue driver within the digital mix, with clear attribution and incrementality measurement, • Continuously test, learn, and scale programs that improve conversion, frequency, and customer value Drive Customer-Centric, Data-Driven Marketing • Partner with ecommerce and data teams to translate customer behavior into actionable segmentation and personalization strategies, • Leverage CDP / ESP capabilities to deliver dynamic, highly targeted messaging at scale, • Develop a unified view of the customer and ensure consistent, relevant communication across channels, • Champion a test-and-learn culture, with rigorous A/B testing and experimentation frameworks, • Advance attribution sophistication across CRM channels, improving visibility into true incremental impact and enabling better investment decisions Own Omnichannel Campaign Orchestration • Partner with marketing, merchandising, and ecommerce teams to bring campaigns and promotions to life across the full customer lifecycle, • Ensure CRM is fully integrated into all major campaigns, product launches, and promotional moments, • Align messaging across digital, stores, and contact center to create a seamless customer experience, • Drive coordinated campaign execution that maximizes total business impact not just channel-level performance Connect Digital & Contact Center Experiences • Act as the primary conduit between ecommerce/customer data and the contact center, • Partner with contact center leadership to activate CRM insights into outbound/inbound customer engagement strategies, • Develop customer lists, triggers, and workflows that enable more effective selling and service interactions, • Help evolve the contact center into a fully integrated revenue and relationship channel Build & Lead a High-Performing CRM Team • Recruit, develop, and retain top CRM talent across strategy, operations, and execution, • Set a high performance bar with clear goals, accountability, and a results-driven culture, • Elevate team capabilities in data, segmentation, personalization, and marketing technology, • Foster strong cross-functional collaboration while maintaining ownership and accountability for outcomes Leverage AI & Automation to Scale Lifecycle Marketing • Implement and scale AI-driven lifecycle journey automation, enabling more personalized, real-time customer experiences across channels, • Identify opportunities to use AI for segmentation, content generation, send-time optimization, and predictive targeting, • Partner with data and engineering teams to embed AI capabilities into CRM workflows and decisioning, • Continuously evaluate emerging technologies to increase efficiency, personalization, and performance Optimize Technology & Infrastructure • Own the CRM tech stack (ESP, SMS platforms, push infrastructure, CDP integrations), • Identify and implement tools and capabilities that unlock scale, efficiency, and personalization, • Partner with engineering and data teams to improve data quality, latency, and activation capabilities, • Ensure operational excellence across campaign execution, deliverability, and compliance, • 5+ years of experience in CRM, lifecycle marketing, or retention marketing, ideally in ecommerce or omnichannel retail, • Proven track record of driving significant revenue and LTV growth through CRM channels, • Deep expertise in email, SMS, push, segmentation, personalization, and marketing automation, • Strong analytical mindset with experience in attribution, incrementality testing, and performance measurement, • Experience working cross-functionally with ecommerce, merchandising, marketing, and customer service teams, • Demonstrated success building and leading high-performing teams in fast-paced environments Experience with modern CRM/CDP platform, • s (e.g., Salesforce Marketing Cloud, Braze, Iterable, Segment, etc.), • CRM becomes a top-tier revenue and profit driver, with clear, measurable contribution to the business, • Significant improvement in customer LTV, retention, and repeat purchase behavior, • Fully integrated omnichannel lifecycle marketing engine across digital, stores, and contact center, • High-performing team that operates with speed, accountability, and a relentless focus on results, • A best-in-class CRM program that combines data, creativity, AI-driven automation, and executional excellence Why Guitar Center? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Pay Rate: $150,000 - $200,000/yr depending on background and experience. This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations Love this gig and want to apply? Send your resume and cover letter today along with salary expectations! Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job?related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com.

Job DescriptionPosition Overview The Guitar Center Company is seeking a highly skilled and technically adept Specialist, CRM Marketing to elevate our customer communication strategy for Musicians Friend. This role combines high-volume campaign execution with a forward-thinking approach to automation and personalization using Salesforce Marketing Cloud (SFMC). The ideal candidate brings strong hands-on experience in batch/bulk email execution, a sharp eye for scalable opportunities, and the technical fluency to evolve manual efforts into automated journeys. You’ll partner with cross-functional teams to ensure timely delivery of campaigns today, while designing smarter solutions for tomorrow. Key Responsibilities Build and deploy batch email and SMS campaigns, ensuring accurate setup, segmentation, creative integration, and QA across devices and platforms. Evaluate high-volume or recurring batch sends to identify candidates for automation, developing logic and data requirements to transition these into scalable lifecycle journeys. Design and manage multi-step customer experiences in Salesforce Marketing Cloud using Journey Builder, Automation Studio, and dynamic content strategies. Leverage AMPscript, personalization logic, and real-time CRM data to tailor content based on behavior, preferences, and lifecycle stage. Collaborate with data and analytics teams to define audience segmentation, configure and manage data extensions, and build SQL queries for precise targeting. Work with marketing and web teams to establish key event tracking or data collection signals that power automated triggers and journey enrollment. Contribute to campaign automation efforts that reduce manual work, improve targeting precision, and speed up deployment timelines. Serve as a technical mentor to more junior team members, offering guidance on personalization scripting, automation strategy, and SFMC best practices. Conduct thorough QA testing to ensure rendering and logic accuracy across browsers, devices, and operating systems. Troubleshoot platform-specific issues related to personalization, deliverability, or journey performance. Document workflows, scripting patterns, and processes to support long-term scalability and internal knowledge sharing. Partner with other teams to align CRM efforts with business goals. Job RequirementsQualifications & Preferred Experience 3+ years of CRM/email marketing experience, ideally within a high-volume environment and with deep hands-on use of Salesforce Marketing Cloud. Proficiency in: AMPscript and dynamic content blocks Journey Builder, Automation Studio, Email Studio SQL queries and data extensions Campaign QA, testing, and rendering best practices Experience building and improving batch campaigns as well as identifying pathways to automated lifecycle communications. Strong working knowledge of HTML/CSS and ability to troubleshoot technical or rendering issues. Familiar with campaign performance tracking and reporting via tools such as Adobe Analytics, Omni Analytics, or SFMC dashboards. Passion for CRM innovation and a proactive mindset toward improving efficiency, personalization, and customer experience. Strong collaboration and communication skills with an ability to thrive in a cross-functional environment. Bonus: A genuine enthusiasm for music and gear, whether as a musician, hobbyist, or fan. Why Guitar Center? Here's just some of the rewards:For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.Pay Rate: $70,304 - $78,000/yr depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locationsLove this gig and want to apply?Send your resume and cover letter today along with salary expectations!Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to recruiting@guitarcenter.com.Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.Job DetailsJob Type: Full-timeCategory: Marketing and Creative Services

Job DescriptionPosition Summary: Sr. Manager, Omni-Channel ServicesThe Sr. Manager, Services Marketing, reporting to the VP of Omnichannel Marketing, will lead the marketing strategy and execution for Guitar Center’s core services, including Financing, Pro Coverage, Rentals, Repairs, and Lessons. This role will be responsible for increasing awareness, adoption, engagement, retention, and revenue across the services portfolio. Lessons will be a significant area of focus, requiring close partnership with Marketing, Store Operations, CRM, Digital, Creative, Media, Analytics, and Services leadership to drive enrollment and strengthen its role in the customer journey. The Sr. Manager will also contribute to broader campaign ideation and support partnerships, sponsorships, competitions, brand-building, and culture-driving initiatives. Core Responsibilities Own the marketing strategy and activation plans for Financing, Pro Coverage, Rentals, Repairs, and Lessons. Develop clear customer value propositions, messaging, channel plans, timelines, and measurement frameworks. Lead integrated marketing programs that drive service awareness, adoption, retention, revenue, and customer lifetime value. Build and execute marketing strategies for Lessons focused on enrollment, engagement, retention, and local store activation. Partner with CRM, Digital, Media, Creative, Store Operations, Services, and Analytics teams to activate programs across customer touchpoints. Integrate services into relevant product, promotional, lifecycle, and seasonal campaigns. Support campaign ideation and broader integrated marketing planning without serving as the primary campaign lead. Support partnerships, sponsorships, competitions, contests, and promotional activations. Contribute to brand-building and culture-driving initiatives that strengthen Guitar Center’s connection with musicians and local communities. Manage program timelines, deliverables, performance reporting, and post-campaign learnings. Job RequirementsTo join our band, you'll need the following experience:8+ years of experience in services marketing, integrated marketing, brand marketing, omnichannel marketing, or a related field. Experience marketing services, memberships, protection plans, education, rentals, repairs, financing, or similar customer solutions. Proven ability to translate complex offerings into clear customer-facing marketing programs. Experience developing integrated plans across digital, CRM, media, social, creative, retail, and local marketing channels. Strong cross-functional partnership experience across Marketing, Operations, Analytics, Finance, and Store teams. Experience supporting partnerships, sponsorships, competitions, or promotional activations preferred. Retail, eCommerce, music, lifestyle, education, or consumer services experience preferred. Key Skills Services marketing and customer lifecycle strategy. Strong business and financial acumen. Cross-functional leadership and influence. Program and project management. Customer segmentation, messaging, and channel planning. Performance measurement and optimization. Strong communication, organization, and problem-solving skills. Collaborative, proactive, and execution-focused working style. Why Guitar Center? Here's just some of the rewards:For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.Pay Rate: $135,000 - $150,000/yr depending on background and experience.This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.About Guitar CenterGuitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.Why join us?With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.Love this gig and want to apply?Send your resume and cover letter today along with salary expectations!Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to recruiting@guitarcenter.com.Job DetailsJob Type: Full-timeCategory: Marketing and Creative Services

Job DescriptionThe Human Resources Manager is a key strategic partner in the organization, responsible for building and maintaining a positive and high-performance culture. This individual will lead initiatives related performance management, talent development and professional development. The HR Manager provides guidance on employee relations, performance management, organizational effectiveness, talent development, and workforce planning, ensuring HR programs and initiatives support both day-to-day operations and long-term business objectives.A key responsibility of this role is driving talent and leadership development by partnering with leaders to create meaningful Career Development Plans (CDPs), facilitate talent reviews, identify high-potential employees, and implement development strategies that strengthen organizational capability and succession readiness.ResponsibilitiesResponsibilities include, but are not limited to:Provide coaching and guidance to leaders on employee relations, performance management, leadership effectiveness, organizational design, and change management.Manage employee relations matters, including workplace investigations, conflict resolution, corrective action, performance improvement, and policy interpretation while ensuring fair, consistent, and legally compliant outcomes.Coach leaders on effective performance management practices, accountability, communication, employee engagement, and leadership development.Facilitate the Career Development Planning (CDP) process by partnering with leaders and employees to identify development opportunities, career pathways, and growth plans that align individual aspirations with business needs.Partner with Talent Acquisition and business leaders on workforce planning, hiring strategies, onboarding, and organizational growth initiatives.Analyze workforce data and HR metrics—including turnover, engagement, performance, retention, and employee relations trends—to identify opportunities and recommend data-driven solutions.Support organizational change initiatives by helping leaders navigate team changes, restructures, and evolving business priorities.Ensure compliance with company policies, employment laws, and documentation standards while promoting consistent HR practices across the business.Foster an inclusive, respectful, and high-performance culture by supporting employee engagement initiatives, leadership development, and recognition efforts.Job RequirementsProfessional Experience & RequirementsBachelor’s degree preferred in Human Resources, Business Administration, Organizational Development, or a related field.5+ years of progressive Human Resources experience supporting leaders in a business partner or HR Manager capacity.Strong employee relations experience, including investigations, conflict resolution, corrective action, and performance management.Demonstrated ability to coach and influence leaders across multiple levels of the organization.Experience using HR metrics and workforce data to identify trends and recommend business-focused solutions.Strong business acumen with the ability to balance employee advocacy and business objectives.Excellent communication, relationship-building, facilitation, and presentation skills.Strong analytical, organizational, and problem-solving abilities with the ability to manage multiple priorities.Ability to maintain confidentiality and exercise sound judgment in handling sensitive employee matters.Why Guitar Center? Here's just some of the rewards:For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.Pay Rate: $107,000 - $139,000/yr depending on background and experience.This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.About Guitar CenterGuitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.Why join us?With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.Love this gig and want to apply?Send your resume and cover letter today along with salary expectations!Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to recruiting@guitarcenter.com.Job DetailsJob Type: Full-timeCategory: Human Resources and Payroll

Job DescriptionPosition Summary: Store PlannerThe Store Planner manages the flow of products to Guitar Center stores in line with assortment strategy and replenishes active assortment to ensure best in class in-stock position. The Store Planner helps build regional, district, and store stocking strategies to assist in strategic allocation of products to drive sales. They will work with merchandise planners to communicate store needs and avoid shortages. They will monitor DC activity and reserves to monitor the progress of stock from DC to store.Responsibilities will include, but will not be limited to the following:Initiate model stock quantities for new product launches in alignment with merchant team strategies, ensuring optimal distribution to the right stores based on historical sales, store tiering, customer demographics, and localized market nuances. Monitor sales velocity and inventory health to ensure top-selling items and seasonal gear are consistently in-stock across high-performing stores. Customize allocations to reflect regional preferences (e.g., demand for DJ gear in urban locations vs. acoustic instruments in suburban markets). Track item-level performance across categories and adjust distribution based on sales trends, product popularity, and market response. Identify underperforming or overstocked items and adjust allocation or initiate transfers to maximize turns and minimize markdowns. Anticipate allocation needs around key events (e.g., holiday promotions, NAMM launches, BTS season) and exclusive drops. Partner with merchandise planners to execute strategies aligned with financial targets and open-to-buy (OTB) plans. Communicate store-level trends, product feedback, and regional anomalies to help inform future buys and assortments. Work closely with DCs and logistics teams to ensure accurate and timely delivery of products to stores. Execute allocation strategies for new openings, remodels, or relocated stores based on projected sales potential and community needs. Support exit strategies for discontinued SKUs and aged inventory by reallocating to high-performing clearance locations. Leverage tools like Relex, SO99, JDA, and internal platforms to execute order proposals, automated replenishment, and inventory optimization. Analyze sales and inventory data using Omni, EDW, Excel, or Power BI to generate actionable insights and influence allocation decisions. Support special requests as needed, such as providing detailed analysis of inventory and sales performance at the store level for senior leadership.Job RequirementsTo join our band, you'll need the following experience:Bachelor's Degree preferably in Business, Merchandising/ Supply Chain (or 4 years of relevant work experience)2 years of relevant work experience (in addition to degree or years of previous experience).Strong analytical, data manipulation to gain insight into the business. Strong knowledge of planning systems. Excel intermediate to advanced.Comprehensive knowledge of the retail industry, omnichannel, supply chain and logistics. Merchandising experience a plus.About Guitar CenterThe Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast. E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.Pay Rate: $26.00- $33.65 / hourly depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locationsGuitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.Why join us?With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.Love this gig and want to apply?Send your resume and cover letter today along with salary expectations!Job DetailsJob Type: Full-timeCategory: Merchandising

The Director, Labor Strategy defines and leads the enterprise labor strategy for Guitar Center's store fleet, ensuring labor investment aligns with customer demand, service expectations, productivity goals, and profitable growth. This role owns the labor operating model, workforce planning frameworks, labor governance, commission governance, scheduling standards, and labor performance analytics across retail. This leader partners cross-functionally to ensure store labor plans support business priorities, maintain compensation accuracy, and deliver a consistent, productive, and customer-centered store experience while evolving labor models, tools, and analytics to support changing traffic patterns, omni-channel demand, and future store formats. Labor Strategy & Operating Model • Own the enterprise store labor strategy, including labor models, staffing frameworks, scheduling principles, role deployment, productivity standards, and labor guardrails across the store fleet, • Develop labor strategies that flex with traffic, peak seasons, and omni-channel demand, • Establish service-level targets and productivity benchmarks across sales, service, and support roles in partnership with Retail Operations Commission Governance & Compensation Accuracy • Own governance of monthly sales associate commission methodology, controls, and validation processes to ensure accurate, timely, and transparent compensation outcomes, • Partner with Finance, Payroll, and IT to ensure commissions are calculated, validated, and paid accurately and on time, • Identify and resolve commission discrepancies and implement controls that ensure transparency and audit readiness Retail Analytics & Performance Insights • Own labor-related performance analytics, dashboards, scorecards, and executive reporting across productivity, payroll, staffing effectiveness, service throughput, • Translate complex data into actionable insights that help field leadership and senior executives identifying risks, trends, and opportunities to improve labor productivity, service, store execution, and customer outcomes., • Partner cross-functionally with Finance, Merchandising, and Retail Operations to ensure consistent metrics, definitions, and performance reporting, • Ad hoc analyses as required Systems Testing & Change Management • Lead downstream labor and commission testing when POS, sales attribution logic, or compensation-impacting system changes occur, • Partner with IT and Retail Operations to ensure testing scenarios validate commission accuracy, sales crediting, and payroll impact prior to release, • Establish regression testing standards, issue resolution protocols, and post-launch monitoring processes for labor- and compensation-related system changes Financial Planning & Labor Governance • Own labor budgeting frameworks, forecasting methodologies, and performance tracking to ensure alignment with financial targets while preserving service effectiveness and associate experience., • Monitor labor performance against plan and deploy corrective strategies to improve productivity and labor Workforce Management, Systems & Change Management • Partner with IT and HR to optimize workforce management, scheduling, timekeeping systems, and POS systems that impact labor planning and commission accuracy, • Lead testing and validation for system changes affecting sales, labor planning, or compensation Establish monitoring and governance processes to ensure system integrity and payroll accuracy. Performance Optimization • Analyze labor productivity, conversion, service throughput, and cost metrics to identify opportunities to improve staffing effectiveness and store execution, • Develop labor playbooks, field guidance, and best practices to drive consistent execution of labor standards., • Lead pilots and strategic initiatives tied to new labor models, service expansion, workload changes, and productivity improvement opportunities. Leadership & Cross-Functional Partnership • Build and lead a high-performing labor strategy and analytics team while fostering a disciplined, data-driven culture, • Partner with Finance, HR, Retail Operations, Repairs & Rentals, Merchandising, and IT to ensure labor and commission strategy supports enterprise objectives, • Provide tools, communication, and guidance to field leadership that clarify labor expectations and compensation mechanics Requirements: • Bachelor's degree or equivalent experience; Business, Finance, Economics, or related field preferred, • 7+ years of experience in multi-unit retail operations, labor strategy, workforce planning, compensation analytics, financial planning, or related analytical roles supporting retail organizations, • Experience developing labor models, staffing frameworks, and productivity standards in multi-unit retail environments, including oversight of commission-based compensation programs, • Strong financial and analytical acumen, including forecasting, productivity modeling, and payroll impact analysis, • Experience partnering cross-functionally with Finance, HR, IT, and Retail Operations to implement operational or systems-related initiatives, • Advanced analytical, communication, and project management skills, with the ability to translate complex data into actionable insights for senior leaders, • Proficiency with retail POS systems and Microsoft Office (Excel, PowerPoint, Word, Outlook); experience with Omni Analytics or similar platforms preferred, • Ability to operate effectively in a fast-paced, high-change environment About Guitar Center The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast. E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience. Why Guitar Center? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Pay Rate: $164,457- $200,000 depending on background and experience. Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job?related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1?818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com. Why join us? With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music. Love this gig and want to apply? Send your resume and cover letter today along with salary expectations!

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