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Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job DescriptionSalary: We're seeking a highly motivated and technically skilled Help Desk Analyst to join our MSP. The ideal candidate will be the first line of contact for end-users experiencing technical issues, providing expert troubleshooting, prompt resolution, and clear communication. This role demands a customer-focused mindset, excellent problem-solving abilities, and the capacity to work effectively under pressure. If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a track record of providing outstanding customer service, we want to hear from you! Responsibilities: • Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner., • Troubleshoot and resolve hardware, software, and network-related issues on primarily Windows platforms., • Set up and configure desktops, laptops, mobile devices, printers, and peripherals., • Manage user accounts, permissions, and access rights using Active Directory and Office 365., • Escalate complex issues to Tier 2 support or relevant departments as needed., • Contribute to continuous service improvement initiatives and suggest enhancements to IT support workflows., • Document and maintain accurate records of support interactions and solutions., • Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities. Qualifications: • 1+ year of proven experience in a help desk or equivalent technical support role., • In-depth knowledge of Windows operating system., • Familiarity with Active Directory, Office 365, and remote support tools., • Strong proficiency in diagnosing and troubleshooting hardware and software issues., • Exceptional problem-solving skills and attention to detail., • Excellent communication and interpersonal skills., • Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Systems Engineer (MCSE) are highly desirable. Benefits: Medical/Dental/Vision/Retirement Plan Required & Preferred Qualifications (if applicable): The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as these may change with business needs. BEAR Technologies reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by BEAR Technologies in its discretion to enable individuals with disabilities to perform the essential functions of this job. This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description About Wilson Connectivity: Join the team at Wilson Connectivity and be a part of our mission to connect everyone, everywhere! As the industry leader in wireless connectivity solutions, we're bringing 5G connectivity to businesses and consumers in their homes, workplaces, and beyond. But we're not just committed to developing innovative products - we're dedicated to developing great people. That's why we've been recognized as a "Best Companies to Work For" six times by Utah Business. Our strong work culture drives high employee satisfaction, and we're looking for individuals who are passionate about making a positive impact. Position Overview: We are looking for an experienced Embedded Software Engineer that is responsible for the development and maintenance of embedded RF firmware and application software in RF signal amplifiers/repeaters. The engineer will participate in all phases of software development, including requirements analysis, algorithm design, coding, integration, testing and documentation. The engineer will adhere to team development standards for software processes and work as a part of a multi-disciplinary, multi-site team. The engineer will contribute to multiple application development specialties, including user interface development, mathematical and logical algorithm development, database structure design, and both RTOS and bare metal programming. Position benefits: This full-time position has a competitive salary based on experience, plus the opportunity to earn an additional company bonus based on company and individual performance every 6 months. This position will be based in Richardson, TX and reports to our Sr. Software Engineering Manager based in Richardson, TX. Our employees enjoy a total rewards benefit package including a highly competitive salary and bonus plan, generous 3 weeks of PTO starting on day one, 10 paid holidays, matching 401k, health insurance, tuition reimbursement, paid parental leave, wellness programs, employer paid disability and telemedicine. A day on the job may include: • Design and implement new firmware for multiple architectures and platforms, unifying functions when possible., • Design and implement new features and algorithms into RF signal amplifiers/repeaters., • Design and develop custom firmware to support new product prototypes and advance technology., • Develop initial board bring-up firmware for testing embedded RF system hardware., • Identify and implement improvements to existing/legacy product firmware., • Support released firmware in the field as needed., • Perform software integration and validation testing with hardware systems, • Document software functionality (theory of operation), • Develop and implement automated test procedures to streamline standard RF test functions., • Contribute to the system design of new RF products, • Minimum of 5 years in a similar position, • B.S. degree or higher in Computer Engineering, Computer Science, Electrical Engineering, or related STEM major, • Demonstrated experience with microprocessors through full product life cycle, • Extensive skill in structured firmware design, documentation, and coding standards / best practices, • Extensive knowledge of C/C++ in embedded platforms, • Experience working with communication protocols, device drivers, and sensors, • Experience working with a variety of 8, 16, and 32-bit microprocessors (STM, Microchip, etc.), • Experience working on consumer products, • Knowledge of communication devices and components, wireless RF devices, and RF theory, • Hands-on experience troubleshooting problems that occur in electronic RF systems at the component level, • Knowledge in the sending and receiving of packets through communications protocols such as I2C, SPI, and RS232, • Software development experience with cellular RF and/or IoT products, • Experience using electronics test equipment such as Oscilloscopes, Digital Multimeters, Network Analyzers, Spectrum Analyzers, Signal Generators, and Logic Analyzers, • Experience in web development, • Must be familiar with Source Code Version Control tools, • Must be familiar with Bug/Issue Tracking tools, • Must be well organized, timely, and detail oriented, • Must be able to work independently and within a team with minimum supervision and able to understand and resolve issues with minimal assistance, • Must be able to multi-task simultaneous projects/assignments, • Must be able to communicate clearly and effectively, keeping team members and management informed of progress and issues A background check and drug screen is required upon accepting an offer of employment. Job Posted by ApplicantPro

Job Description Symbiotic Services is hiring on behalf of a pioneering client building next-generation smart bed technology. We’re seeking a Lead Embedded Systems Engineer to architect and drive the development of an intelligent, distributed IoT platform for sleep technology, featuring: • Hundreds of precision actuators for fine-grained mechanical control, • Wi-Fi-based device orchestration using MQTT publish/subscribe messaging, • Embedded Linux (Debian / Yocto) systems at the edge, • AI/ML-driven analytics pipelines for real-time sleep optimization This role is ideal for a senior-level Computer Scientist or Embedded Systems professional ready to replace a legacy Bluetooth-based control plane with a modern, horizontally scalable, Go-powered edge/cloud architecture. You’ll collaborate directly with a Dallas-based founder—an established leader in the furniture manufacturing space—while defining the embedded systems strategy from the ground up. What You’ll Lead System Architecture Ownership • Design and implement real-time MCU applications running on Debian or Yocto Linux distributions., • Define deterministic scheduling models and concurrency patterns for time-critical tasks. Core Application Development • Architect and maintain C/C++ and Go state machines, message brokers, and device control APIs., • Apply CS principles in distributed systems, message serialization, and protocol design. IoT System Modernization • Migrate from Bluetooth LE (BlueZ stack) to Wi-Fi + MQTT for robust, low-latency device communication., • Implement fault-tolerant reconnection strategies and QoS policies. Tooling and Testing Infrastructure • Build containerized cross-compilation toolchains and CI/CD-compatible hardware simulators., • Develop automated HIL (Hardware-in-the-Loop) test harnesses. Engineering Standards and DevOps • Define coding standards, code review guidelines, and branching strategies in Git., • Establish CI/CD workflows for embedded + cloud integration. Edge-to-Cloud Data Integration • Partner with data scientists to design pipelines for ingesting, storing, and analyzing time-series sensor data., • Support model deployment and feedback loops for on-device inference. Minimum Qualifications • B.S. in Computer Science, Computer Engineering, or equivalent discipline., • 5+ years professional experience in embedded firmware development (C/C++, ideally Go)., • Deep familiarity with embedded Linux internals (Debian or Yocto)., • Strong understanding of network protocols: TCP/IP, UDP, MQTT., • Expertise in multi-threaded and multi-process system design., • Proficiency with Git and modern CI/CD workflows., • Demonstrated initiative through side projects, open-source contributions, or research work. Preferred Skills • Docker-based embedded development workflows., • Python or Bash scripting for build/test automation., • Cloud IoT integration (AWS IoT, Azure IoT Hub, GCP IoT Core)., • Bluetooth LE / BlueZ experience for legacy support., • Hands-on debugging with oscilloscopes, logic analyzers, JTAG/SWD. Why This Role Stands Out • Architect-Level Impact: Own the embedded systems roadmap., • Cutting-Edge Tech Stack: Work at the intersection of embedded systems, IoT, and ML., • Industry-Backed Vision: Partner with a proven leader in manufacturing innovation., • R&D Time: 10% of your week dedicated to exploration and open-source projects., • Professional Growth: Clear trajectory toward principal/architect roles., • Learning Culture: Attend global events like GopherCon or Embedded World., • Team Synergy: Participate in quarterly offsites with cross-disciplinary teams. Apply Today If you’re ready to lead innovation in embedded systems and help redefine how people sleep, we’d love to hear from you.

Job DescriptionCompany Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career Palo Alto Networks is looking for an experienced enterprise support delivery manager. You will be responsible for enabling customer success with our award-winning network security products. In this high growth business, scaling, optimization, dynamic spirit and sustained performance are the essentials. The Support Delivery team is a high-performance group of engineers supporting business critical customer environments. You will be responsible for the front line support delivery team and are expected to implement and optimize performance that will keep Palo Alto Networks at the forefront in the industry. Your Impact • Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives, • Provide customer support as a strategic differentiator for Palo Alto Networks, helping drive customer loyalty, reference ability and repeat business, • Ability to achieve the customer satisfaction goals, which is the single most important measurement of the support organization, and the best way to measure our ability to achieve our mission to “Make our customers successful, • Ensure that engineers have the resources and processes necessary to ensure success and performance through release cycles, • Mature and experienced guidance and direction to the team to deliver on goals and objectives and maximize engineer opportunity to exceed targets and earn rewards and recognition, • Provide appropriate technical and soft skills training and mentoring, • Ensure training is effectively addressing our goal to create a learning environment and maximizing customer satisfaction levels, • Create consistent onboarding training programs are used and delivered effectively, • Propagate Goals & Objectives - Set team goals in-line with overall organizational goals. Set specific goals for direct reports, • Perform annual reviews of all direct reports - set quarterly goals and provide regular feedback on performance with respect to agreed upon goals, • Customer Escalation Management, triage, prioritize issues, negotiate customer priorities and manage expectations, • Build strong working relationships with sales, customers, and partnersQualifications Your Experience • 8+ years in technical support, with at least 3 years experience in a management OR lead role in a TAC environment, • Technical experience in the Endpoint and Cloud Security Industry is preferred, • Proven work experience as a people manager, • Superior project management skills, • Demonstrated ability to effectively manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results under pressure, • Validated leadership skills including effective oral and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning, • Knowledge of Enterprise Endpoint technologies, security and cutting-edge infrastructures, • Enterprise support and service delivery experience preferred Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $118000/YR - $191500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX) and they are in need of a IT Technical Support - Level 2+. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job Description We are seeking highly motivated individuals possessing excellent customer service skills to join our team of computer technicians. The Computer Technician position at our company is a mixture of a computer hardware technician and a desktop support technician. A Computer Technician will install, assemble, build, troubleshoot, service and repair desktops and laptops (Windows PCs, Apple MacOS and Chromebooks), network equipment such as routers, switches, cables and related network hardware at our client's places of business or homes. You will also instruct users in the use of personal computers and networks. Install, setup and troubleshoot computer peripherals such as headphones, keyboards, mice, speakers and monitors and assist in connecting new devices to a clients’ network (examples: video doorbell, gaming consoles, smart TVs, home security systems). You will also assist in setting up, configuring and troubleshooting mobile OS and apps on mobile devices such as iPhones, iPads, Android phones and tablets. This is a mid level position but if you are the right type of candidate we are willing to train to become an advanced level computer systems engineer. Qualified candidates will: Possess a current CompTIA A+ Certification, or be able to attain their A+ Certification within 90 days from start date or provide equivalent experience and knowledge. Possess a valid driver's license, maintain valid insurance, a good driving record, have a reliable personal car and be willing to drive up to 100 miles per day to work orders. Possess the ability to lift products up to 50lbs. Maintain a professional appearance and demeanor at all times. Maintain a clean and professional work environment, including being on-time for work, taking detailed technical notes of all work performed and being responsive to communication from other team members. Multitask while upholding quality and integrity of work. Have the ability to work a flexible schedule which can include Saturdays. Plano Computer Repair Service Plano, TX 75074 (469) 299-9005 Company DescriptionKarls Technology is a mobile computer repair service founded in 1999. We are headquartered in Arizona and we provide on-site computer services to the Phoenix, Tucson, Las Vegas, San Diego, Salt Lake City, Denver, Dallas-Fort Worth, Tampa, Orlando, Houston, Miami, Minneapolis-Saint Paul, Atlanta, Charlotte, Kansas City, San Antonio and Austin Metro Areas.Karls Technology is a mobile computer repair service founded in 1999. We are headquartered in Arizona and we provide on-site computer services to the Phoenix, Tucson, Las Vegas, San Diego, Salt Lake City, Denver, Dallas-Fort Worth, Tampa, Orlando, Houston, Miami, Minneapolis-Saint Paul, Atlanta, Charlotte, Kansas City, San Antonio and Austin Metro Areas.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX)and they are in need of aIT Technical Support - Level 2+. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is aplus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)