Applications Development Analyst (C. Advanced)
1 day ago
Tallahassee
REQUEST FOR QUOTES (RFQ) DMS-25/26-245 INFORMATION TECHNOLOGY (IT) STAFF AUGMENTATION SERVICES APPLICATIONS DEVELOPMENT ANALYST 2. DESCRIPTION OF PURCHASE • The Department is seeking one Applications Development position for the development, deployment, and maintenance of the applications supporting the Division of Telecommunications (hereinafter referred to as Division or DivTel) voice and network services, i.e., SUNCOM via the Communications Services Authorization and Billing (CSAB) system. The Candidate will work under the supervision of the Department's Contract Manager, under the Bureau of Engineering. Job No. 1250 Job Title: pplications Development Analyst Level: C. Advanced No. of Positions: 1 Hourly Rate (Not to Exceed): nticipated Hours, per position: 1,936 • SUNCOM is the state enterprise telecommunications system that provides all methods of electronic or optical telecommunications used by state agencies and other eligible users. Additional information about SUNCOM can be found in the SUNCOM Business Requirements Guide . The various applications that support the Division's SUNCOM services reside within the CSAB, which will house all ordering, inventory, and billing processes for all SUNCOM services. Currently, all data and a few voice services reside in CSAB. However, a few voice services reside in the Online Communication Services Authorization System, Network Management System (NMS), and Telephone Agency Billing System known as the legacy systems. These legacy systems must be maintained until all services have migrated to the CSAB., • These applications use and require programming expertise in the following computer languages: AJAX (Asynchronous JavaScript and XML), REST (Representational State Transfer), XML (Extensible Markup Language), XHTML (Extensible Hypertext Markup Language), UNIX (computer operating system), LINUX (computer operating system), PL/SQL (procedural language extension to Structured Query Language), JavaScript (JS), Boot Strap, CSS (Cascading Style Sheets), and ReactJS. Knowledge of TypeScript required., • Candidate (defined below) will be responsible for coordinating with internal staff and occasionally external customers to facilitate and provide application maintenance and enhancements. Development work on applications not listed herein may be required in support of the program. Candidate must have excellent problem-solving capabilities with the ability to design viable solutions quickly and to remain calm during stressful events. 3.0DEFINITIONS, • Business Day : Any day on which normal business is conducted, typically Monday through Friday, excluding state-observed holidays., • Calendar Day : Any day in a month, including weekends and holidays, unless otherwise stated., • Candidate: The State Term Contract Vendor's employee(s) that will perform the services outlined in this RFQ. "Candidate" is used interchangeably with "Vendor's employee," and/or "Vendor/Contractor personnel.", • Contractor: The awarded State Term Contract Vendor that will provide the services outlined in this RFQ. (NOTE: The terms "Respondent", "Contractor" and "Vendor" may be utilized herein interchangeably)., • Customers: State agencies or other eligible users utilizing the CSAB Portal for ordering/reviewing services or products in SUNCOM through the CSAB Software., • Purchase Order (PO) : The purchasing document memorializing and/or incorporating the terms and conditions of the purchase issued by the Department via Florida's eProcurement system. (Note: The terms "Purchase Order" and "Contract" are intended to be utilized interchangeably herein, although a purchase order is not "executed" by the parties.), • Project: A temporary endeavor undertaken to create a unique product, service, or result contemplated by this RFQ., • The Department intends to issue a PO as a result of this RFQ. The PO will have an anticipated start date of July 1, 2026, and an anticipated end date of June 30, 2027., • All POs for the services resulting from this RFQ will be issued through MyFloridaMarketPlace (MFMP) on a fiscal year basis (July 1 - June 30)., • The Department, at its sole discretion, may elect to renew this agreement. Any renewals shall be contingent upon, but not limited to, the following:, • satisfactory performance of Contractor's personnel, as determined by the Department., • availability of funds., • project completion., • upon the expiration date of the State Term Contract of September 30, 2027; and/or, • Assisting internal and external customers to produce detailed functional requirements of system components to be programmed., • Efficiently programming modules for use in and by the CSAB whether it be a new module or an upgrade to existing functionality., • Providing assistance to community developers to facilitate additional application submissions and build out the shared development community., • Assisting in software configurations s required supporting the organization's development needs and schedule., • Monitoring and assisting in tuning systems for greatest performance., • Acting as liaison with hosting provider to ensure environment is optimized for application performance., • Providing planning and technical support for migration activities., • Providing assistance to ensure the security of deployed applications., • Providing technical documentation of work performed in standard project team format., • Identifying potential areas where existing applications require change, or where new applications need to be developed., • Performing maintenance activities on current production applications., • The Contractor's personnel shall have a bachelor's degree or higher in computer science, information systems, or another related field. Equivalent work experience is acceptable., • The Contractor's personnel shall have five (5) years or more of experience as a program designer and implementer., • The Contractor's personnel shall have five (5) years or more of experience with the operation and maintenance of enterprise applications including working knowledge of the following programming languages: Typescript, XHTML, JavaScript, CSS, SOAP/XML, and PL/SQL., • The Contractor's personnel must pass the Background Screening and Security Requirements as described in Section 16 of this RFQ and any other requirements that may be required herein. 5.3Communication, • The Contractor's personnel shall have excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. The Contractor's personnel shall also demonstrate the following communication skills:, • Able to communicate technical matters clearly in Client terms for full comprehension by non-technical users., • Facilitate team and customer meetings., • Deliver informative, well-organized presentations, if required., • Understand how to communicate difficult/sensitive information tactfully., • Attention to detail., • Logical thinking., • Creativity., • Persistence., • Adaptability., • The Contractor's personnel shall be the liaison between the business units, technology teams and support teams., • The Contractor's personnel shall facilitate effective team interaction., • The Contractor's personnel shall be willing to participate in all team roles., • The Contractor's personnel shall develop relationships with staff and other Department contractors to foster customer ties., • The Contractor's personnel shall communicate effectively with staff and other Department contractors at all levels to identify needs and evaluate solutions., • The Contractor's personnel shall continually seek opportunities to increase customer satisfaction and deepen both user and other Department contractor relationships., • The Contractor's personnel shall maintain relationships with other external organizations through professional association links wherever possible. 5.6Meetings, • All meetings will be held either in-person at 4030 Esplanade Way, Tallahassee, Florida, or via Microsoft Teams or other agreed-to video conferencing methods., • The Contractor shall meet with the Department within five (5) business days of PO issuance to discuss the services contemplated by this RFQ, Department resources required by the Contractor and timeline of events. Recurring or progress meetings may be held as necessary. Either party may request such a meeting, subject to reasonable notice. Contractor shall not be entitled to additional compensation for meeting preparation, attendance, or travel. 5.7Reports • Monthly Reports The Monthly Report shall be submitted by the Contractor and include, at a minimum, the following information:, • Activities the Contractor's personnel worked on during the month., • Identification of the Contractor's personnel service work hours rendered for each task and/or activity; and, • Upcoming major activities. This monthly report shall be due to the Department's Contract Manager by or before the 5 th day of the following month at 5 p.m., EST. 5.8Work Hours / Location • Work Hours Work hours shall be from 8 a.m. - 5 p.m., Monday through Friday, 40 hours a week. The work schedule may require after-hours work to include nights and weekends. Alternate work schedules for the Contractor's personnel are subject to prior written approval by the Department's Contract Manager., • Location The Contractor's personnel are expected to work onsite at 4030 Esplanade Way, Tallahassee, Florida and for disaster recovery purposes, in other offices located throughout the Southeastern United States. Telecommuting may be allowed with written approval by the Department 's Contract manager after six-month review and successful work production., • The Contractor shall provide personnel timesheets evidencing the number of hours worked weekly for each employee engaged on the project, with a brief explanation of the performed work for each entry. The timesheet must be signed by the employee and approved by the Contractor. Time shall be billed in 6 minutes increments with sufficient detail for audit., • In the event of a discrepancy between the hours shown on the Timesheet and/or the Monthly Report, the hours determined by the Department will prevail., • The Monthly Report and Vendor personnel timesheets must be submitted to the Department's Contract Manager no later than the fifth (5th) business day of the following month. The Monthly Report will be approved by the Contract Manager only after a review of all completed tasks and/or activities to verify that each task or activity has been timely delivered and was performed in a satisfactory manner. 5.10Department Responsibilities To assist the Contractor in ensuring that services are delivered as required under the Contract, the Department will provide or perform the following: • Provide the Contractor with any required assistance (e.g., data requests, information resources, directions, etc.)., • Provide deliverable due dates, in advance, in writing, when required or in absence thereof., • Issue financial consequences, as required, and provide a copy of any formal notices imposing financial consequences to the Department's Contract Administrator., • Review and approve all deliverables, in writing., • Process all completed invoices and record all payments., • Monitor and evaluate the Contractor's performance, as required, during the Contract term and the Contractor's overall performance at the conclusion of the Contract. 7.PERFORMANCE STANDARDS AND FINANCIAL CONSEQUENCES The Department has developed the following performance standards which shall be met by the Contractor in performance and delivery of services. The Department reserves the right to impose financial consequences upon the Contractor for failure to comply with the performance standard requirements as set forth in the chart below. No. P erformance Standard Financial Consequences 7.1 Service hours shall be satisfactorily performed as determined by the Department. The Contractor's personnel shall re-perform any work deemed not satisfactory until the work is satisfactorily performed, at no additional cost to the Department, within the timeframe established by the Department. 7.2 The Contractor shall comply with the requirements of the Purchase Order, which includes this RFQ. For any invoice submitted during the period of noncompliance or requesting payment for services or events deemed noncompliant, the amount of one (1) time the service hourly rate(s) of each of the Contractor's personnel assigned to the Purchase Order will be assessed against the Contractor. This amount shall be reflected as a credit on each invoice related to the non-compliance submitted to the Department. 7.3 Monthly reports in accordance with Section 5.7. $50.00 per day, for each business day, past the due date, until provided. 7.4 Timesheet submission in accordance with Section 5.9. $50.00 per day, for each business day, past the due date, until provided. 8.PAYMENT SCHEDULE The Contractor shall submit invoices monthly for the previous month. Each invoice must have the previously approved timesheet(s) attached. The invoice must be submitted to the Department with detail sufficient for a proper pre-audit and post-audit. The invoice must be submitted in the first seven (7) calendar days of the month. The Department will pay invoices submitted by the Contractor in accordance with the provisions of section 215.422, Florida Statutes, which shall govern the rights and obligations of the Department and the Contractor. The Department will pay the Contractor monthly in arrears. Payment shall be based on completion of the deliverables pursuant to Section 5.0, Deliverables. The invoice shall include at a minimum: • Copies of approved timesheets,, • The Contractors invoice number,, • Invoice date,, • The hourly rate as identified in Attachment , Price Sheet ,, • The Department PO number,, • State Contract Number, and, • Contractor's Federal Employer Identification Number. The total amount invoiced in any fiscal year (July 1 through June 30) is limited to the total amount of the purchase order provided. Charges above the amount of the purchase order, adjusted by any change order, will not be permitted nor reimbursed without the Department's consent. 9.RESPONSE CONTENT Vendor Quotes shall be concise, in an electronic Adobe PDF format and shall be prepared using the following outline as one complete Adobe PDF document (unprotected). • Cover Letter The cover letter should identify the following information:, • Vendor or Vendor's representative and contact information., • Awarded state term contract number., • statement that the proposed Candidate(s) immigration status has been verified, if applicable, and is available to work for the duration of the resultant PO., • Proposed Candidate's city and state he/she currently resides in., • statement identifying any subcontractors that shall be utilized. If none, a statement to that effect. Note that subcontractors shall be subject to Departmental approval. Approval may be subject to conditions required by the Department, including but not limited to, the subcontractor's execution of an NDA (Attachment B), and proof of insurance., • statement that the Vendor's quote is valid no less than 180-days., • statement that the Vendor's quote can be released to the public, should a redacted copy of the quote not be provided, pursuant to Section 9.7, below., • Resume Provide a resume for each proposed Candidate., • Candidate References Provide a minimum of three (3) references, for each proposed Candidate, where similar services were/are provided. Provide the following information on each reference:, • Organization name., • Contact name, number, and email address., • Project name and description., • Project dates; and, • Brief description of the Project., • Exhibit E - Self Certification Form The Contractor shall submit a signed Resume Acknowledgement Form (Exhibit E of STC No.: 80101507-23-STC-ITSA) for each proposed Candidate., • dditional Information Include any additional information that may be relevant to this RFQ, as determined by the Vendor (e.g., adds value to Section 5.0, Scope of work )., • Redacted Response If the Vendor considers any part of its response to this RFQ confidential it shall provide the Department with a copy of its response with such confidential information redacted and must only exclude or obliterate those exact portions which are claimed confidential, proprietary, or trade secret., • The redacted response must be accompanied by the original response to the Department on the time/date specified in Section 10.0, Timeline ., • The Vendor shall be responsible for defending its determination that the redacted portions of its response are confidential, trade secret, or otherwise not subject to disclosure., • The Vendor shall protect, defend, and indemnify the Department for any and all claims arising from or relating to the Vendor's determination that the redacted portions of its response are confidential, proprietary, trade secret, or otherwise not subject to disclosure., • If the Vendor fails to submit a redacted response with its original response, the Department is authorized to produce the entire documents, data, or records submitted by the Vendor in answer to a public records request for these records. In response to this RFQ, the Vendor shall submit one (1) quote by the date and time specified in Section 10.0, Timeline , or as amended. Late quotes will not be accepted. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.