Dispatcher/ Front Desk / Customer Service
hace 1 mes
Davie
Job Description We are Cooling Experts, a leading air conditioning and refrigeration company in South Florida, and we are seeking a highly motivated and organized individual to join our team as a Dispatcher/Receptionist. The successful candidate will be responsible for coordinating and scheduling service calls and appointments, as well as handling customer inquiries and providing exceptional customer service. Responsibilities: • Answer and direct incoming phone calls, • Schedule service calls and appointments, • Coordinate with technicians and customers to ensure timely service, • Handle customer inquiries and complaints, • Maintain accurate and up-to-date customer information in the database, • Provide administrative support to the service team, • MUST BE BILINGUAL, SPANISH SPEAKING, • High school diploma or equivalent, • Prior experience in a customer service or dispatch role is preferred, • Strong organizational and communication skills, • Ability to multitask and prioritize in a fast-paced environment, • Proficiency in Microsoft Office, • Experience with dispatch software or customer relationship management (CRM) systems is a plus Job Type: Full-time Pay: $14.00 - $18.00 per hour may increase depending on experience Schedule: