Operations Manager, UOVO Wine San Francisco
14 days ago
South San Francisco
Job DescriptionSalary: $87,000.00 to $97,000.00 annually UOVO Wine Operations Manager, San Francisco Position Summary: The Operations Manager is responsible for leading all aspects of the local UOVO Wine locations continuous growth, including: the maintenance and security of the facility, equipment and property; compliance, including safety standards; vendor relations; inbound and outbound distribution; staffing and employee relations; storage of client collections; and spearheading all client relations and requests. The Operations Manager is also responsible for the training and development of operations staff for positions of increased accountability and responsibility. Required Skills/Abilities: • Superior ability to lead and develop a team, • Superior attention to detail, • Advanced experience working with computer software, especially Microsoft Office 365, • Experience with warehouse management and/or inventory management software, • Experience with implementing and enforcing safety procedures, particularly OSHA compliance, • Excellent interpersonal and customer service skills, • Strong verbal and written communication skills, • Strong organizational skills, • Strong ability to prioritize tasks, • Strong time management skills, with proven ability to meet deadlines, • Strong analytical and problem-solving skills, • Commitment to confidentiality, • Ability to work with minimal supervision, • Ability to be flexible and calm in a fast-moving environment, • Ability to develop solid working relationships within all levels of the organization, • Ability to pitch in to help other departments in response to client needs and requests Physical Requirements: • Prolonged periods of walking, standing, squatting, climbing, pushing, pulling, and lifting., • Ability to tolerate extended periods in an environment refrigerated to 55 degrees Fahrenheit, • Ability to lift 50 pounds repeatedly, • Travel occasionally, both locally and to other UOVO Wine locations, as necessary Education, Experience and/or Certifications: Required • 8+ years of warehouse or fulfillment experience in progressively greater positions of responsibility, • Bachelors degree or equivalent professional experience, • Experience managing safety standards, including OSHA compliance, • Experience with creating and maintaining spreadsheets and reports, • Experience managing a profit and loss statement Preferred • Wine industry knowledge or experience, • Forklift certification, • Talent acquisition experience Responsibilities: Leadership • Develop and support a team that is aligned with UOVO Wines culture and vision; through supervision, performance review and task delegation while modeling positive leadership and an entrepreneurial mindset., • Model professionalism at all times, providing first class customer service to clients and fellow team members in a manner that is in line with UOVO Wines values., • Maintain a safe workplace with regular equipment maintenance and standards set by OSHA. Establish and maintain procedures and schedule for equipment inspections., • Reinforce safety standards by communicating expectations with team, • Ensure safety of employees in warehouse equipment traffic areas, • Ensure warehouse is safe during inclement weather, • Keep exterior and pathways inside clear of debris or other hazardous items., • Conduct interviews and train new employees as needed., • Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals., • Meet regularly with team leads to review, analyze, and develop actionable plans for productivity., • Communicate clear expectations to your team regarding:, • Prioritization of work (daily tasks and larger projects), • Brand standards (Cleanliness of inbound area, inventory space, and common areas), • Professional interactions with your team, clients, and vendors, • Consistently analyze and update policies, establish innovative ways to address challenges and ensure efficacy of team operations, update operations manual accordingly., • Ensure data & billing accuracy 100% of the time; implement and oversee plans to audit data regularly; when inaccurate data is discovered take action to repair or bring attention to the appropriate person., • Assist in managing Site and Departmental budget., • Prepare and present reports as directed by the Leadership Team, • Perform other tasks or actions as needed under direction of the UOVO Leadership Team. Client Services • Communicate with high-net-worth individuals in a professional, confident and diplomatic manner to coordinate requests; create and process all paperwork accurately and completely., • Greet guests that enter from the office door and manage schedule for answering warehouse door(s)., • Respond to or redirect client inquiries (email & phone); resolve in a timely manner., • Oversee receipt of wines coming into the facility; consistently improve procedure for a smooth, accurate transition from Inbound, through Inventory and racking to client lockers., • Maintain brand standards at all times, including standards for appearance, cleanliness and organization., • Oversee, schedule, and contribute to special projects within the facility in a timely manner, including research, data, inventory, and renewal audits. Facilities • Under direction from Facilities Team, serve as on-site contact for vendors, contractors and related items (including but not limited to: cleaning, machinery and security vendors)., • Monitor all warehouse equipment for daily performance readiness and maintenance needs., • Coordinate preventative maintenance on schedule outlined by Facilities Team. Compensation Details: Salary commensurate with experience. This position includes generous paid time off; health, dental, vision, STD and LTD insurance; 401(K) with 4.5% match; $1000 education stipend; $250 charitable donation; wine education; entrepreneurial work atmosphere with opportunity for strong performers to advance quickly.