(Temporary) Account Coordinator, New York
18 hours ago
New York
Job DescriptionCompany Description: (MALIN+GOETZ) is a fast-growing, founder-based gender-neutral beauty and lifestyle business based in New York City. We operate flagship apothecaries in New York, California and Hong Kong; along with an expanding presence online through . Additionally, the brand is listed internationally with 600+ high-end accounts across five continents, including Space NK, Selfridges, Liberty, Nordstrom, Lane Crawford and Sephora; and amenity partners that include 5* hotels, spas and concept gyms. Our company champions three values: humanity, empathy + fight, and these values are embedded into everything we do. We foster employees to represent these values in all aspects of their work. Position Summary: The (Temporary) Account Coordinator is responsible for supporting and driving retail sell out performance across assigned accounts through strong partnership, consistent store execution, education, and operational excellence. This role acts as the on the ground brand ambassador, supporting visual merchandising, training, events, and inventory health while identifying opportunities to grow the business. The Account Coordinator partners closely with retailers, internal teams, and field leadership to elevate brand presence and deliver exceptional customer experiences. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sales + Business Performance • Drive sell out performance at the store level to achieve sales targets for assigned accounts, markets, and region., • Analyze retail sales data (store, category, SKU level) to identify trends, gaps, and opportunities., • Provide weekly business insights and recommendations to field and corporate teams to support strategic decisions., • Support sell in/sell through alignment by monitoring stock levels, replenishment needs, and merchandising execution.Retail Partnership + Store Engagement, • Cultivate strong relationships with store management, beauty advisors, and retail teams to support the brand’s growth., • Conduct regular store visits with clear agendas, follow-up notes, and action plans., • Communicate priorities and brand strategies clearly across store teams, tailoring style and tone to different stakeholders., • Partner with stores to plan in person or virtual visits focused on growth-driving initiatives.Event Planning + Execution, • Support execution of in-store events, activations, new launches, and promotional campaigns., • Manage local event planning, logistics, execution, and post-event reporting including ROI and key learnings., • Support high touch experiences such as sampling, demonstrations, and clienteling initiatives as needed.Education + Training, • Coordinate training sessions (virtual and in person) for store teams, ensuring strong product knowledge and selling techniques., • Assist in maintaining updated training materials and support onboarding of new beauty associates., • Track retail team engagement in education platforms, webinars, and ongoing learning programs.Merchandising, Visual + Operational Support, • Support merchandising execution across accounts including upkeep of displays, testers, visuals, and product presentation., • Ensure marketing programs, seasonal setups, and new launches are executed according to brand standards., • Track inventory levels and collaborate with internal sales operations to resolve stock, sample, and replenishment needs., • Maintain tools such as trackers, dashboards, and reports to monitor account performance.Communication, Reporting + Planning, • Submit weekly, monthly, and seasonal reporting to corporate partners, including insights from store visits and business analysis., • Prepare recaps that highlight wins, risks, and recommended next steps to drive performance., • Participate in pre-season planning meetings and follow up with stores on priorities and execution expectations., • Maintain regular communication with internal departments including sales, education, marketing, and operations.Relationship Building + Brand Advocacy, • Represent the brand in a positive, professional manner that enhances trust with retail partners., • Demonstrate adaptability, solution-oriented thinking, and strong interpersonal skills across diverse store teams., • Act as a liaison between retailer needs and internal brand strategies, ensuring alignment and consistent execution.Competencies: To perform the job successfully, an individual should demonstrate the following., • Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals., • Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods., • Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery., • Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities., • Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner., • Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: • 1–3 years of experience in beauty, retail management, sales support, or similar field preferred., • Strong communication skills, written, verbal, and in-person., • Comfort analyzing data and communicating insights to teams., • Ability to manage multiple priorities in a fast-paced environment., • Strong relationship building skills and customer-first mindset., • Proficiency in Microsoft Office/Google Suite; familiarity with retail reporting tools a plus., • Ability to travel within assigned territory.Benefits:, • This is a temporary to permanent position with an estimated 3-month initial employment., • The estimated hourly range for this position is $29 - $31., • Full-time, temporary employees are eligible for quarterly gratis, employee discount and access to our employee portal. Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry. Reasoning Ability: Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: MS Office + Google Suite Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. (MALIN+GOETZ) is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status. 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