Energy Inside Rental Representative
16 days ago
West Columbia
Job Locations US-SC-West Columbia Job ID 2026-3365 Category Sales & Rental Type Full-Time Energy Inside Rental Representative Job Overview: The Energy Inside Rental Representative is responsible for driving rental revenue and building strong customer relationships through proactive outreach, responsive service, and close collaboration with the outside sales team. As a primary point of contact for customers, this role ensures each interaction strengthens trust, maximizes rental opportunities, and contributes to the company's long-term growth. Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high-quality results. Some of the benefits of joining our team are: Competitive Pay. • Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more., • Exposure to world-class CAT training and development., • A friendly and supportive work environment., • Continuous exposure to learning and new technologies., • Opportunities for advancement., • Foster a positive work environment that reflects and promotes BMC's vision, mission, and values., • Perform all job responsibilities safely while championing a culture of health and safety., • Proactively engage new and existing customers via phone, email, online portals, text, and chat to identify rental opportunities, generate quotes, and close business., • Conduct outreach campaigns to re-engage dormant accounts and develop new customer relationships., • Build lasting customer partnerships by understanding needs, recommending solutions, and promoting add-on equipment., • Collaborate with outside sales representatives to target accounts, develop proposals, and deliver seamless service., • Participate in telemarketing campaigns as assigned to support business development efforts., • Maintain accurate CRM records to track customer interactions, opportunities, and follow-ups., • Prepare rental contracts, obtain necessary signatures, and ensure all customer information is complete., • Serve as an information resource to customers regarding available equipment and services in the local market., • Gather details on delivery conditions (e.g., dock heights, access limitations) and promptly notify customers of any delivery issues or delays., • Support the Rental Operations Manager with reporting, analytics, and special projects to increase sales and equipment utilization., • Manage rental reservations, ensuring accurate scheduling and availability., • Update daily win/loss reports and monitor competitive pricing and market trends., • Adhere to all company policies, procedures, and guidelines., • Attend department, branch, and safety meetings., • Remain flexible to work after hours and participate in on-call rotation as needed to meet customer demands., • Perform other duties as assigned., • High school diploma required; college degree preferred., • Previous rental industry experience preferred; relevant work experience and demonstrated knowledge will be considered., • Strong sales and customer relationship skills with the ability to quickly build rapport over the phone., • Excellent verbal, written, and interpersonal communication skills., • Professional, friendly, and solutions-oriented mindset with a commitment to service excellence., • Effective time management and organizational skills, with the ability to balance multiple priorities., • Ability to collaborate with employees, management, and customers at all levels in a positive and professional manner., • Proficiency in Microsoft Office; ability to learn and navigate internal systems with training., • Strong problem-solving skills and creativity in identifying customer solutions., • Working knowledge of construction phases to properly advise customers on equipment applications., • Self-motivated, energetic, and driven with a strong work ethic. Working Conditions • Primarily office-based with some outdoor work required in varying weather conditions (heat, cold, wet/humid, and dry/arid environments)., • Travel required for special projects and training; must be physically present on job sites as needed., • Personal protective equipment (PPE) must be worn as required to ensure safety and prevent exposure to hazards., • Role involves physical activities such as standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting heavy objects., • Requires the ability to see, read, and write to effectively perform job responsibilities., • Regular use of computers and related technology to complete daily tasks.