Customer/Guest Service Associate - Overland Park
12 days ago
Leawood
Job Description Reports to: Site Manager Job Summary: The Customer/Guest Service Specialist will interact with the company's guests and customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service. In this instance, the role requires the Specialist to regularly interact with customers in a face-to-face setting and provide support and information on the car wash services and products. Responsibilities: • Interacts with customers in person to provide support and information on an assigned product or service., • Ensures that appropriate actions are taken to resolve customers' problems and concerns., • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments., • Interact warmly with guests, explain our services, and respond with confidence to questions., • Communicate promotions and wash package details effectively., • Process point-of-sale purchases., • Manage weekly schedule to achieve sales goals., • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff., • Excellent communication skills including active listening., • Service-oriented and able to resolve customer grievances., • Proficient computer skills with the ability to learn new software., • Knowledge of, or ability to learn, product, service, or area of customer service specialization., • Ensure a consistently great customer experience for all guests and the highest wash quality., • Maintain a high level of focus and attention for prolonged periods of time, with careful observation and call to action as required., • Maintain a beautiful, clean, operational, and orderly carwash facility and property, • Ensure a safe work environment, • Excellent verbal and written communication skills., • Excellent interpersonal and customer service skills., • Excellent sales and customer service skills., • Excellent organizational skills and attention to detail., • Ability to function well in a high-paced and at times stressful environment., • High school diploma or equivalent., • Starting Pay: minimum $14.00/hour (once training is completed), plus participation in bonus program., • Sales and guest service bonus programs, • 401K retirement plan with matching contributions, • Education bonus program, • We have a part-time and full-time positions available, that includes weekend shifts and some morning, afternoon, and evening shifts This position is contingent upon successfully passing a background check and drug test.