Confidential Leadership Role
hace 2 días
Charleston
As the marketing leader on site you are responsible for directing the activities of the LM teams to obtain maximum production and efficiencies. This position is expected to spend a majority of the time in the field supporting the marketing locations and Team Members. Besides supporting the field, time will be spent conducting administrative work, developing training, and other marketing focuses as directed by the Sr Director of Marketing. • Leads the team to support overall department processes and procedures. Held accountable to enforce all departmental and Company guidelines and policies, • Daily interactions with marketing desk locations at the multiple HGV locations in Charleston., • Recruits and interviews potential new Team Members, along with participates in new hire training and mentoring, • Proactively seeks and schedules ongoing workshops and training sessions (both group and 1:1 in the field) to support maximum production, team building and culture, • Proactively seeks feedback from Resort Operations, Sales and Tour Reception., • Expected to have weekly updates with Sr Director providing updates on the sites marketing operations., • Interacts with all departments and partners with all departments., • Responsible for fostering and maintaining with sales and tour reception to meet the needs of the business., • Participates and leads in department meetings, training sessions, and other meetings required, • Develops/coaches individual Team Members, in an on-going process, to ensure their commitment and understanding of the sales process to generate maximum efficiencies, • Organizes and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s), • Regularly informs Sr Director of any relevant information in regard to business needs and/or Team Members, • Implements and maintains tools used to enhance productivity for Team Members, • Partners with Sr Director of Marketing to ensure accurate documentation of all Team Member issues within Marketing., • Partners with Sr Director of Marketing to provide coaching and performance documentation to Team Members for performance standards, including performance reviews, • Responds to Team Members inquiries regarding payroll, NQ’s, coding, spiffs, • Creates and fosters a motivated Team environment, • Handles Employee Relations matters appropriately and seeks counsel from leadership/Human Resources when needed, • Ensures staffing is at optimum levels based on departmental requirements, • Effectively manages schedule and PTO requests to achieve department requirements, • Ensures timely processing of schedule for team on weekly basis., • Verifies Policies/Procedures and Training Manuals are updated as directed by Sr Director of Marketing., • Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and package sales., • Assists in resolving customer relations issues pertaining to Marketing at the sales galleries or post tour, • Ensures all locations have current promotions and materials including gift lists, invitations, and promotional items, • Ability to cover shifts as needed including interacting with guests, booking of tours and selling of packages., • Regularly monitors marketing rep’s presentations and all customer interactions, • Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at all locations in event of call outs/shift changes, • Anticipates challenges and proactively problem solves with Management to mitigate effects on production, • Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well, • Carry out all other reasonable requests by Management of which one is capable of performing., • Must be available to work Saturdays, Sundays, evenings, all holidays and any other days/ hours as required per business needs. What we are looking for: • At least 3 years of branded timeshare Marketing experience, • At least 2 years of supervisory/managerial experience, • Strong ability to recruit, train and motivate Marketing professionals, • Must have proven track record of success in field Marketing, • Must be flexible and able to work a variable schedule, including evenings, weekends, and holidays based on business needs, • Proficient in Microsoft Office We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. As a Marketing Manager at Hilton Grand Vacations, you will play a pivotal role in crafting the future of our marketing initiatives. This is an outstanding opportunity to lead a dynamic team and drive outstanding outcomes. Your strategic vision and flawless execution will be crucial in propelling our marketing efforts to new heights! Responsibilities: • Coordinate LM teams to optimize production and efficiency, with a primary focus on field support for marketing locations and team members., • Handle administrative tasks, formulate training programs, and dedicate attention to different marketing endeavors as per the Senior Marketing Director's directives., • Lead your team in adhering to and enforcing all departmental and company guidelines and policies., • Engage in daily interactions with marketing desk locations across multiple HGV sites in Charleston., • Recruit, interview, and mentor new team members, and participate actively in their training., • Proactively coordinate and schedule ongoing workshops and training sessions to support maximum production, team building, and culture., • Seek feedback from Resort Operations, Sales, and Tour Reception to continuously improve our marketing strategies., • Deliver weekly reports to the Senior Director regarding the marketing activities taking place at your designated locations., • Cultivate positive relationships with all departments to ensure seamless collaboration and meet the needs of the business., • Lead and participate in departmental meetings, training sessions, and other required gatherings., • Persistently support and mentor individual team members to ensure their dedication to the sales process and to drive maximum efficiencies., • Coordinate monthly training sessions for underperforming team members to aid in their improvement., • Ensure that the Sr. Director stays updated on any pertinent business or team member details., • Implement and maintain tools to improve efficiency for team members., • Work closely with the Senior Director to verify accurate record-keeping of team member matters in the marketing sector., • Provide mentoring and performance documentation to team members, including performance reviews., • Address team members' inquiries regarding payroll, NQs, coding, and spiffs., • Cultivate a motivated team environment and handle employee relations matters appropriately, seeking counsel from leadership/HR when necessary., • Maintain efficient staffing levels according to departmental needs., • Manage schedules and PTO requests to meet departmental needs effectively., • Ensure timely processing of team schedules on a weekly basis., • Verify that policies, procedures, and training manuals are updated as directed., • Achieve monthly, quarterly, and yearly goals for tour flow, volume, penetration, VPG, and package sales., • Assist in resolving customer relations issues related to marketing at sales galleries or post-tour., • Ensure all locations have current promotions and materials, including gift lists, invitations, and promotional items., • Cover shifts as needed, which includes interacting with guests, booking tours, and selling packages., • Regularly monitor marketing representatives' presentations and customer interactions., • Guarantee efficient staffing at all locations according to production and departmental requirements, offering coverage for call-outs or shift changes., • Anticipate challenges and proactively solve problems with management to mitigate their impact on production., • Adhere to Hilton Values and hold your team accountable to them as well., • Carry out all other reasonable requests by management. What we are looking for: • At least 3 years of branded timeshare marketing experience., • At least 2 years of supervisory/managerial experience., • Strong ability to recruit, train, and motivate marketing professionals., • Proven track record of success in field marketing., • Flexibility to work variable schedules, including evenings, weekends, and holidays based on business needs., • Proficiency in Microsoft Office. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.