Clinical Services Director/ RN or LPN Greenridge Place Memory Care
2 days ago
Westminster
ABOUT US: Greenridge Place Memory Care is guided by a single purpose: To engage, protect, and love people living with memory loss. We are committed to sustaining a safe, active, and loving environment; to give our families peace of mind; to be patient, seeking to understand those living with memory loss; to provide each Anthem team member the opportunity for personal and professional growth, and to be respectful, trustworthy, and good stewards in all we do. GENERAL STATEMENT OF POSITION: Under limited supervision, is responsible for all aspects of resident care including initial and ongoing assessments; hiring, training, supervising, managing and coordinating resident Care Assistants. SCOPE: Supervisory Responsibility: Supervise the resident care team of the community that includes the following positions: • Medication Services Technicians, • Care Assistants, • Assistant Clinical Services Director BUDGET RESPONSIBILITY: Responsible for meeting budget goals, expenses and established care thresholds for the resident ESSENTIAL FUNCTIONS: The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned. • Hires and provides orientation for new Care Assistants; ensuring that staffing levels are maintained, • Evaluates medication orders and translates them for Medication Services Technicians and residents as needed, • Supervises and evaluates assistants on all shifts, providing counseling and written disciplinary and/or corrective action when needed, • Provides in-service training for resident assistants on a routine basis and one-to-one training as needed, • Assesses potential residents for appropriateness prior to move-in and provides on-going written assessments of all residents, • Develops and maintains Care/Service Plans for each resident, updating as diagnosis/condition changes, • Creates and maintains resident care communication system to ensure quality care on each shift, • Manages electronic reporting system, occurrence and situational reporting and Medication Administration Records, • Monitors centrally stored medication system, • Manages employee uniform/scrub program, • Develops resident care policies and protocols as needed, • Monitors resident rooms, dining room, living room, attendant station, bathing rooms and medication rooms ensuring they are clean and orderly, • Monitors supplies on hand, including linens and towels and orders as necessary, • Provides first aid to residents when needed, • Communicates with physicians and families on resident’s change of condition or incident, • Accepts physician orders or order changes for medication or treatment, calls orders to pharmacy, • Assesses residents for needed medical intervention and arranges medical visits to doctor’s offices or emergency room, • Maintains current resident emergency records with up-to-date information, • Monitors the emergency call system and ensures staff responds appropriately, • Supervises resident meals and monitors for appropriate diets, • Assists with emergencies and with safety instructions for residents such as fire drills, etc., • Maintains current knowledge of state and local regulations, ensuring community compliance, • Answers telephones, assists visitors and gives tours to prospective residents, • Performs duties as manager on duty on a rotating basis, • Conducts work tasks safely and in compliance with the community safety program, • Provides effective and courteous service to all residents, guests and co-workers, • Performs other related essential duties as required, • Attend in-service training and workshops and meetings as required., • Promote and protect the rights of each resident Supervision/Leadership • Provide high performance leadership and management of team to support the achievement of community and corporate performance goals. Observe and effectively manage the culture of the team, • Create an environment for team members that honors, respects and values individual opinions and suggestions; demonstrate fair treatment and ethical business practices; support development and reward achievement, • Communicate performance standards to team; observe, measure and evaluate performance to ensure standards are achieved; conduct regular performance observation, assessment and discussion with team members, • Communicate information that supports team and company performance and communicate reasons for decisions, • Ensure quality recruiting, hiring, development and retention practices that support company procedures and standards, • Administer compensation, rewards and recognition that support individual and team performance toward achieving shared goals, • Perform various related essential duties as required by the vice president or by the Anthem home office Teamwork and Communication • Participate in team activities, meetings and practices, • Actively build productive relationships with others, • Practice “conversations for action” to understand and meet internal and external customer conditions of satisfaction This includes but is not limited to:, • Identifying key customers and department interdependencies and setting up regular conversations that build strong partnerships and actions toward a shared outcome, • Conducting regular meetings with team members, colleagues and customers that address actions, concerns, possibilities and planning, • Display ability and willingness to contribute to team by communicating effectively and consistently; follows team rules and procedures; participates in team decision making and problem solving; and offers new ideas and suggestions to maximize team performance, • Engage in conversation to understand the conditions of satisfaction of job duties:, • Identify shared understanding of desired outcomes, • Initiate regular conversation to ensure outcomes are met General and OrganizationalRequirements • Display behavior that supports the Anthem mission, vision, values and policies, • Consistently perform position responsibilities in a professional and ethical manner, • Build knowledge and remain current on information, results and/or news related to the clients’ business that may impact revenue generation, quality of care or the business and professional relationship with the client, • Pursue job-related professional development, • Monitor own work performance and adjust; seek help as needed to fulfill job duties, • Understand and follows company and department policies and procedures, • Understand and adhere to all laws governing team member and resident rights, • Protect confidential information of team members, residents and vendors, • Conduct work tasks safely and according to the community safety program, • Show eagerness and flexibility completing other duties as assigned. MINIMUM TRAINING AND EXPERIENCE: A minimum of three years of experience in a senior living community; a minimum of three years of experience in a management/supervisory position; a bachelor’s degree in nursing or a related field may be substituted for three of the years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must have a valid nursing license. Knowledge of: • Infectious disease control policies, • Personal hygiene and cleaning procedures and the use of cleaning materials, • Policies and procedures concerning resident care and of administering the procedures correctly, • Record keeping duties that must be performed regarding residents, • Prospect evaluation methods, • Principles of organization and functions of a retirement community, • Motivation and coaching team members, • Procedures for monitoring budgets, • Modern office practices and procedures, • Typing, word processing, telephone etiquette and procedures and use of standard office equipment, • Terminology used within the department, • Computer software skills including: Microsoft Office, Word, Excel, PowerPoint and community lead data base program, • Keep current knowledge and required certifications for quality care and services mandated by federal and state law and other regulating agencies Work style Characteristics: • Integrity – honest and ethical, • Cooperative – pleasant with others, good-natured and cooperative, • Dependable – reliable and responsible, fulfilling duties, • Team player – works through processes and with others to accomplish goals, • Attention to Detail – careful about detail and thorough in completing work tasks, • Concern for Others – sensitive to other’s needs and feelings; helpful and understanding, • Adaptable/Flexible – open to change (positive or negative) and to variety in the workplace, • Stress Tolerance – accepts criticism and deals calmly and effectively with stress situations, • Independent – develops own way of doing job tasks; guides self with little or no supervision; depends on self to complete tasks, • Initiative – willingness to take on challenges and responsibility, • Leadership – willingness to lead, take charge and offer opinions and direction. organizes the department to achieve goals and targets; leads by example; makes decisions with whatever information is available; inspires others to achieve, • Accountability - understand the need to achieve targets and goals of the department, • Achievement/Effort – establish and maintain personally challenging achievement goals and exert effort toward mastering tasks, • Analytical thinking – analyze information and utilize logic to address work-related issues and problems Judgment and Reasoning Ability: • Ability to apply principles of rational systems, • Ability to use judgment and respond calmly in stressful situations, • Ability to use deductive reasoning, applying general rules to specific problems to produce answers that make sense, • Ability to use inductive reasoning, combining pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)., • Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations, observations of human behavior), • Ability to focus on results, persevere and drive for the goal line Language Ability and Interpersonal Communication: • Ability to understand and correctly use various information resources and documents including:, • Electronic reporting, • Electronic Care Plans, • Budgets, • Resident files, • Shift reports, • Website, • Medical documents, • Staffing reports, • Ability to comprehend and correctly use a variety of informational documents including daily resident charts, bath and laundry charts, medical sheets and other reports and records, • Ability to comprehend a variety of reference books and manuals including Physician's Desk Reference, medical books, etc., • Ability to prepare resident records, incident reports, daily reports and other job related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and style, • Ability to record and deliver information, to explain procedures, maintain confidentiality of restricted information and to follow instructions, • Ability to use and interpret medical terminology and language, • Ability to communicate effectively verbally and in writing with residents, physicians, supervisors, nurses, dietitians, maintenance personnel, coworkers and the general public, • Ability to use and interpret various medical and health care equipment and tools including thermometers, wheelchairs, walkers, blood pressure equipment, stethoscope, etc., • Ability to prepare reports, correspondence, budgets, marketing plans, newsletters, using prescribed format and conforming to all rules of punctuation, grammar, diction and style, • Ability to use Microsoft Office, PowerPoint, Excel to prepare departmental reports and presentations, • Ability to explain ideas, in writing and orally, so others easily understand, • Ability to communicate effectively and hospitably, both orally and in writing, • Ability to listen to and understand information and ideas presented through spoken words and sentences, • Ability to conduct presentations and training sessions, • Ability to recognize when something is wrong or is likely to go wrong Mathematical Ability: • Ability to add, subtract, multiply and divide and calculate decimals, ratio and proportion, percentage, fractions and determine time, weight and measures, • May require the ability to apply formulas involving variables for setting up spreadsheets, • May require the ability to perform and apply descriptive statistics Environmental Adaptability: • Ability to apply principles of rational systems such as nursing, • Ability to stay calm and respond appropriately in an emergency situation, • Ability to work effectively in an office environment, • Ability to work effectively in a health care environment CERTIFICATION AND CLEARANCE: • A current and valid Nursing License., • First Aid and CPR certification, • Criminal record clearance or criminal record exemption, as required by law IND456