Clinical Call Center Specialist
9 months ago
Tampa
Job DescriptionResponsibilities: • Call patients regarding their biopsy results, • Appropriately schedule the patient if follow up treatment/procedures are needed, • Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries, • Receive incoming calls through our surgical phone line and appropriately assist the patient, • Answer telephone promptly and in a polite and professional manner, • Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly, • Work effectively and efficiently with your team, • Experience scheduling patients, • Experience calling patients regarding biopsy results, • Excellent verbal and written communication skills in a customer service environment, • Proficient in use of computers and software programs, • Ability to handle confidential and sensitive information, • Must be detailed oriented and able to handle multi-tasks, • Extremely outgoing with a good phone presence