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Up to $42K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Transamerica, you will: Handle incoming customer inquiries via phone, email, and chat; Provide accurate and timely responses to customer questions and concerns; Troubleshoot and resolve customer issues e

Customer Service / Remote] - Anywhere in U.Up to $29 per hour / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at AIA Contract Documents, you will: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner; Use Zendesk (

Up to $24 per hour / Medical, dental & vision / 401k match / PTO / 4 day work week - As a Customer Support Coordinator at Jabra Hearing, you will: Manage and respond to customer inquiries and concerns via phone, email, and chat; Provide excellent customer service by actively listening and addressing

Customer Service / Remote] - Anywhere in U.Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about o

Competitive pay / Health insurance / 401k / PTO - As a Customer Service Coordinator at Cennox, you will: Manage customer inquiries via phone, email, and chat; Provide excellent customer service by resolving issues and answering questions promptly and accurately; Maintain customer records and update

Up to $20 per hour - As a Customer Support Associate at Underdog Fantasy, you will: Respond to customer inquiries through various channels including email, phone, and chat; Provide excellent customer service by addressing and resolving customer issues in a timely and professional manner; Communicate

Job DescriptionDescription As a Customer Service Representative at Core Colorado, you will be the first point of contact for our valued customers. You will provide exceptional service by addressing inquiries, resolving issues, and ensuring that customers have a positive experience with our company. This role requires a solution-oriented approach and excellent communication skills. Key Responsibilities • Handle customer inquiries via phone, email, or chat in a timely and professional manner., • Resolve customer issues and complaints with empathy and effective solutions., • Provide product/service information and assist customers with any issues related to orders or accounts., • Collaborate with other teams to ensure a smooth customer experience., • Maintain accurate records of customer interactions and transactions., • Follow up with customers to ensure satisfaction and resolve any outstanding issues., • Meet or exceed performance and customer satisfaction metrics. Skills, Knowledge and Expertise • Competitive salary ($39,000 - $48,000 per year), • Health, dental, and vision insurance options, • Paid time off (PTO), • 401(k) retirement plan with company match, • Opportunities for growth and career advancement, • Collaborative and supportive work environment, • Employee discounts on services/products Benefits • Excellent communication skills (both verbal and written), • Strong problem-solving abilities and attention to detail, • Ability to handle difficult situations with patience and professionalism, • Proficiency in Microsoft Office and CRM software, • Ability to multitask and manage time effectively, • Positive attitude and a willingness to learn

Job Description We are FlatWorld and we are disrupting the Higher Education textbook industry. About the company Our mission is to bring textbook prices back down to earth. College faculty and students are our customers. We make their lives easier by ensuring that students have access to our high-quality, digital-first textbooks, at prices they can afford. Adoption of FlatWorld’s affordable, high-quality digital-first textbooks and the online Homework system has grown tremendously: we have been the fastest growing publisher in our market for the past five years. We're looking for motivated individuals to join our Customer Service team and help support our continued growth. About the Role We are looking for a Customer Service Representative to join our team and play a key role in delivering exceptional service to our customers. As the first point of contact for faculty, students, and bookstores, you will help resolve inquiries, process orders, and ensure a seamless experience with our products. You’ll also collaborate with internal teams to provide valuable customer insights and contribute to our mission of making customer service a brand differentiator. Responsibilities • Provide clear, timely, and professional support via live chat, email, and phone, • Troubleshoot and resolve customer Tier-1 issues by diagnosing problems, offering solutions, and following up to ensure resolution, • Process bookstore orders, registrations and maintain open communication with bookstore managers to facilitate smooth transactions., • Support and retain existing customers by delivering outstanding service to faculty, students, and bookstores, • Identify and escalate customer trends, feedback, and recurring issues to the appropriate teams, • Follow company guidelines, communication procedures, and policies, • Take initiative in contributing to process improvements and customer experience enhancements, • Off-hours urgent faculty support, • At least 2-3 years Tier-1 Customer Support experience, • Quick thinker and resourceful, • The role involves working at a computer for extended periods, • 401(k), • Dental insurance, • Disability insurance, • Health insurance, • Life insurance, • Paid time off, • Vision insurance, • Work from home

Job Description Customer Experience Assistant, Sales - Denver, CO Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Denver, CO showroom. The targeted salary budget for this position is $20/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND333 More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job Description About the Student Information Systems Coordinator Position: The Student Information Systems Coordinator supports data collection, quality, systems implementation, and maintenance and supports reporting on school culture and academic data and non-academic data for the region. This role reports to the Managing Director of Data and Information Technology. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities ● Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn ● Assume personal responsibility for student achievement ● Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelines ● Provide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students) ● Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.) ● Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc. ● Meet professional obligations including and not limited to meeting deadlines and honoring schedules ● Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar) ● Maintain strong attendance each day and be on time to all responsibilities ● Collaborate with colleagues and seek feedback in the spirit of continuous improvement ● Reflect on professional practices to meet individual professional development goals ● Actively participate in professional development, grade level, and department meetings ● Actively engage and implement in all school-wide and Org wide professional development ● Serve as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiatives ● Share candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for students ● Assist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirements ● Know that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events ● Assist with other duties as assigned (such as but not limited to, lunch duty, arrival/dismissal duty, bathroom duty, hallway duty, school support duties, etc.) Data Processes ● Data systems implementation and maintenance: Data systems are implemented and maintained to ensure schools and staff can access them and all issues are resolved within 24 hours ● Data quality: Schools are implementing use of data systems with fidelity, inputting 100% data regularly and accurately ● Data reporting: Internal and external data reports are produced accurately and on-time and support organizational decision-making ● Data privacy: System for student data privacy is strong and in compliance with local and federal laws ● Data Audits: Core data systems are routinely audited to ensure all data remains in compliance with Denver Public Schools, KIPP Colorado, and federal requirements ● Capacity-building: A self-sufficient data inputting and reporting model is implemented across the region, where staff can more easily and independently use data to drive decision-making Data Systems ● Maintains knowledge of Infinite Campus (IC), Clever, Illuminate, and other data systems specific to KIPP Colorado ● Manages planning for, implementation of, and use of school-based data systems ● Forecasts schools’ system license, support, and infrastructure needs and communicates with vendors as needed ● Organizes reporting for some external organizations ● Plans and manages data quality control processes, including audits ● Coordinates documentation of data collection, management, and integration processes ● Supports schools in reporting for report cards, progress reports, gradebooks, and school culture data ● Understands data privacy laws and policies and implements aligned systems support ● Employs professional learning and coaching best practices in support and capacity-building of school-based and regional staff ● Analyzes culture and non-academic data for schools and regional staff ● Oversee Identity Access Management (IAM) for Infinite Campus and core academic platforms and systems to ensure accurate access levels are maintained for users based on role type. ● Train and assist district personnel at all levels on the proper and correct use and access of Infinite Campus systems advanced features ● Maintain documentation of security infrastructure related to Infinite Campus to ensure accurate retrieval of data for reporting purposes ● Maintain confidentiality of all system access and user requests ● Maintain documentation of core workstreams based on retention policies and procedures ● Adhere to all current security access policies and procedures ● Assist with testing and verification of SIS vendor software updates prior to release to production ● Assist with troubleshooting reported system issues and reporting issues to vendor if needed ● Assist all areas of Information Systems support staff by providing phone coverage and user support as needed Role Level Specifics, Scope of Work, and Level of Responsibility ● For more about how you’ll lead at this level, please visit the KIPP Colorado Role Levels Matrix (this is an internal document, only) About a Successful Candidate About the skills and qualifications you will bring to this role: ● High school diploma (required) ● Bachelor’s degree (preferred) ● At least 1-3 years of relevant and aligned experience (required) ● A full understanding and Commitment to an Exceptional Student Experience (more about that HERE) (required) ● Track record of providing outstanding customer service (required) ● Flexibility ● Ability to manage data and communication through various Google and Outlook platform ● Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills ● Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment ● Proactive problem solver who demonstrates initiative and teamwork ● Strong work ethic coupled with an enthusiastic and passionate approach to one’s work ● Multi-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellence ● High level of detail orientation and sound excellent organizational skills ● Strong communication, feedback and facilitation skills ● Strong analytical and problem-solving skills ● Articulate, professional demeanor with strong self-confidence and initiative ● Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment ● Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail

Job Description About the Role As the Customer Support Representative, you will be responsible for providing a positive experience to requesters in need of help, ranging from administrative assistance to product concerns. You are excellent at communicating with people of all levels and backgrounds, can empathize with even the most unhappy customer, and enjoy the relentless pursuit of knowledge. We currently offer support via email-to-case, phone, and chat. So, you must be a flawless, speedy, and empathetic written communicator. This Support Tier I position will enable you to learn best practices in customer service, case management, product expertise, and industry knowledge with a growing global company. Validity’s strong commitment to customer success will provide you with a unique opportunity to become an integral part of Validity’s continued growth. Position Duties and Responsibilities • Triage Support inquiries and respond to incoming requests from customers, prospects, and colleagues through our support channels., • Educate requesters about best practices and product questions by recommending Help Center content and/or providing status updates., • Verify and/or modify user accounts, profiles, permissions, passwords, and contacts for customers upon request., • Become an expert on how Validity products work to help requesters understand the features and benefits pertaining to their specific needs., • Reproduce customer issues in a development environment to resolve basic troubleshooting issues., • Complete preliminary troubleshooting steps in reviewing customer nuances to determine cause of results in the products., • Understand what the requester needs and why they are asking, in order to troubleshoot before escalating to responsible internal parties., • Analyze customer issues using proprietary tools, publicly accessible tools, and data provided by the customer to determine root cause., • Consistently maintain excellent customer satisfaction ratings., • Provide prompt and accurate feedback to requesters., • Ensure the support SLA is met on all assigned Support cases., • Prioritize and manage several open issues at one time., • Create and/or maintain internal training documentation., • Participate in holiday on-call rotation as required. Required Experience, Skills, and Education, • Self-starting, intellectually curious, and creative individual comfortable operating in ambiguity., • 2 years experience in a technical role., • Experienced in providing SaaS support., • Ability to work independently with little supervision and to seek assistance proactively to meet role-specific KPIs., • Proven ability to work in a fast-paced, iterative department with rapidly changing conditions., • Write and speak to customers in a clear, concise manner appropriate for the audience., • Ability to learn quickly, both about businesses and technologies. Preferred Experience, Skills, and Education, • One year of experience in answering support cases (i.e., Salesforce or Zendesk)., • Experience working in a customer service environment and/or email deliverability., • Salesforce administration experience. For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice Powered by JazzHR CZN3J1y855

Job DescriptionDescription Job Title: Customer Service Representative Location: Denver, CO Department: Customer Support Reports to: Customer Service Manager We are looking for a dedicated and personable Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is someone who is compassionate, patient, and enjoys working in a fast-paced environment. Key Responsibilities • Handle inbound and outbound customer interactions via phone, email, chat, or social media channels., • Assist customers with inquiries related to products, services, order status, billing, and account information., • Accurately document customer interactions and maintain detailed records of inquiries and resolutions., • Process orders, returns, and refunds as necessary., • Provide customers with information on products, promotions, and company policies., • Maintain a thorough understanding of company products, services, and policies to provide accurate information., • Meet or exceed performance metrics related to response time, customer satisfaction, and resolution rates., • High school diploma or equivalent; associate’s or bachelor’s degree preferred., • Strong communication skills (both verbal and written)., • Proficiency in using customer service software and databases., • Ability to multitask, prioritize, and manage time effectively., • Problem-solving skills with a focus on customer satisfaction., • Health, dental, and vision insurance, • Paid time off (PTO) and holidays, • Retirement plan options (e.g., 401(k)), • Professional development opportunities, • Wellness programs

As a Call Center Agent at CTG, you will: Communicate effectively with customers via phone, email, or chat to resolve inquiries or issues in a timely and professional manner; Utilize company systems and resources to accurately document and track customer interactions and resolutions; Follow establish

The Personal Banker will be able to effectively and efficiently handle client interactions and exceed client expectations. The Personal Banker may interact with clients in a variety of ways including in person, via phone and may utilize chat, email or other digital communication channels. Personal B

K per year / Medical, dental & vision / PTO / 401k - As a Support Rep you'll: Answer or make calls to clients to learn about and address their needs, and provide answers to any questions or issues with products or services; Respond efficiently and accurately to users via phone, email and live chat,

Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. Delivering an outstanding customer experience for customers through chat, email, and phone channels. Driving

Job Description As an early childhood Registered Behavior Technician (RBT) at Ascend Behavior Partners, you won’t find our values statements on a coffee mug. Instead, you will find it in our DNA, where it shows in every interaction with clients, families, and our fellow “Ascenders.” Ascend Behavior Partners proudly offers Applied Behavior Analysis (ABA) in a play-based natural environment to children with an autism diagnosis up to age seven. Join our mission of partnering with families to build a strong foundation for their children with an autism diagnosis in early childhood and beyond using ABA Therapy. This position calls for empathy, a playful Mary Poppins level spirit, a hunger for professional development, and Spider-Man-like quickness to think on your feet! If you are big-hearted, strongly committed, and believe in building a solid foundation of early intervention as an RBT or Behavior Technician, apply today and a member of our Talent Acquisition team will be in touch within 1 business day! Requirements * A passion for positively impacting the lives of children with autism and their families * Enthusiasm and high-energy levels to keep your client engaged and learning in a playful environment * Experience with children in a professional setting, supporting them with communication and behavioral needs; experience as a Registered Behavior Technician, ABA Therapist, or providing ABA Therapy is preferred * Familiarity with autism and Applied Behavior Analysis (ABA) principles * We are looking for individuals who are reliable and consistent. The ideal candidate has a strong sense of responsibility and accountability to consistently provide life changing services to their clients and manage a healthy work-life balance by planning ahead for their time off and communicating consistently with their team. * High School Diploma or equivalent * Ability to travel to various clients’ homes up to 40 miles from your home location, reliably Monday through Friday * RBT certification number on the BACB website if Registered or eager to sit for the exam within the first 90 days of employment- plus we reimburse you for the cost! * CPR certification (we will reimburse you if you don’t have it yet) * Fluent in verbal and written Spanish and English is a plus! * Some state and federal laws may require Ascend to mandate employee vaccination. Must be able to furnish proof of vaccination or be willing to seek weekly testing for COVID-19 if laws in your area require Ascend to mandate vaccination. Ascend Behavior Partners will engage in the interactive process if a request is made for a verifiable medical or religious exemption. * Able to pass a background check, reference check and qualified to work in the US * Meet physical requirements of this position which include but are not limited to lifting at least 50 pounds, floor play, running, finger dexterity, climbing, and standing for long periods. Perhaps jumping on a trampoline, dancing, and being an acrobatic all-star (you never know what your day will bring) The Benefits * Paid Time off and Sick Time off, as well as paid holidays (including your birthday!) * Medical, Dental and Vision Insurance for you and your dependents * A commitment to employee and patient health and safety (COVID-19 procedures) * Discounts on Pet Insurance * Volunteer Time off and Paid Sabbatical for tenured employees * 401k with up to 4% matching for all employees * Unlimited access to free virtual healthcare options through HealthiestYou for you and your family! Including mental health services, dermatology, nutrition, and so much more! The quick FAQ: * How quickly will I hear back after I apply? - we will be in touch with you within 24 hours of applying* * Do I need prior experience with kids? Yes! We are looking for individuals who have experience with younger age children, supporting them with communication or behavioral needs, in a professional setting. Previous work as an ABA Therapist, RBT, in another behavior technician role or experience providing ABA Therapy is preferred, but not required. * What is my earning potential? Your starting pay depends on your experience, and may be anywhere from $21-$27/hr. Our monthly training, weekly overlaps, and valuable feedback are designed to support you and provide opportunities to earn up to an additional $4/hour within the first year. In addition, Ascend provides opportunities beyond that to earn additional raises through career development and annual reviews. * Is this Full-Time (FT) or Part-Time (PT)? We are hiring for both, depending on location! * When do I need to be available? Consistently available for a Monday through Friday schedule for both Full Time and Part Time roles within the following hours: FT: 8:00 AM-5:30 PM PT: Either 8:00 AM-1:00 PM or 12:00 PM-5:30 PM (M-F) * What does growth look like for me? Level up five times in this role, become a Lead Registered Behavior Technician (RBT) or a Board Certified Behavior Analyst (BCBA), or join one of our support teams. * How does Ascend protect the mental health of Ascenders? We offer access to free mental health resources to be your HealthiestYou. We celebrate PTO use and give you the weekends to recharge. * What social opportunities are there? Chat groups, virtual and in-person clubs, volunteer for events, team parties, and more! * Why do ascenders continue to choose Ascend? Easy, the positive impact they get to make in the ASD community in an environment that celebrates diversity, creativity, and growth opportunities. * When will I hear from you? A dedicated Talent Advisor will personally contact you via email within one business day and let you know if you’re chosen to interview for the Behavior Technician role at Ascend Behavior Partners. * What is the interview process like? * 1st Interview via phone with a member of our Talent Acquisition team within 2 business days* * 2nd Interview via Google Meet video and possible offer call within 48hrs of 1st interview* * The overall timeline from application to offer could be less than a week depending on availability! *Scheduling time depends on candidate availability and how quickly you move to set up an interview Let’s partner together to deliver ABA therapy, empower families, and build brighter futures for children with autism! Apply now to start your journey with Ascend Behavior Partners. Ascend is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and client need. #ABPCO

Job Description As an early childhood Registered Behavior Technician (RBT) at Ascend Behavior Partners, you won’t find our values statements on a coffee mug. Instead, you will find it in our DNA, where it shows in every interaction with clients, families, and our fellow “Ascenders.” Ascend Behavior Partners proudly offers Applied Behavior Analysis (ABA) in a play-based natural environment to children with an autism diagnosis up to age seven. Join our mission of partnering with families to build a strong foundation for their children with an autism diagnosis in early childhood and beyond using ABA Therapy. This position calls for empathy, a playful Mary Poppins level spirit, a hunger for professional development, and Spider-Man-like quickness to think on your feet! If you are big-hearted, strongly committed, and believe in building a solid foundation of early intervention, apply today and a member of our Talent Acquisition team will be in touch within 1 business day! Requirements * A passion for positively impacting the lives of children with autism and their families * Enthusiasm and high-energy levels to keep your client engaged and learning in a playful environment * Active (or voluntary inactive) RBT credential number on the BACB website * Experience working as a Registered Behavior Technician and proficient in ABA terminology and practice * Experience with children in a professional setting, supporting them with communication and behavioral needs * We are looking for individuals who are reliable and consistent. The ideal candidate has a strong sense of responsibility and accountability to consistently provide life changing services to their clients and manage a healthy work-life balance by planning ahead for their time off and communicating consistently with their team. * High School Diploma or equivalent * Ability to travel to various clients’ homes up to 40 miles from your home location, reliably Monday through Friday * CPR certification (we will reimburse you if you don’t have it yet) * Fluent in verbal and written Spanish and English is a plus! * Some state and federal laws may require Ascend to mandate employee vaccination. Must be able to furnish proof of vaccination or be willing to seek weekly testing for COVID-19 if laws in your area require Ascend to mandate vaccination. Ascend Behavior Partners will engage in the interactive process if a request is made for a verifiable medical or religious exemption. * Able to pass a background check, reference check and qualified to work in the US * Meet physical requirements of this position which include but are not limited to lifting at least 50 pounds, floor play, running, finger dexterity, climbing, and standing for long periods. Perhaps jumping on a trampoline, dancing, and being an acrobatic all-star (you never know what your day will bring) The Benefits * Paid Time off and Sick Time off, as well as paid holidays (including your birthday!) * Medical, Dental and Vision Insurance for you and your dependents * A commitment to employee and patient health and safety (COVID-19 procedures) * Discounts on Pet Insurance * Volunteer Time off and Paid Sabbatical for tenured employees * 401k with up to 4% matching for all employees * Unlimited access to free virtual healthcare options through HealthiestYou for you and your family! Including mental health services, dermatology, nutrition, and so much more! The quick FAQ: * How quickly will I hear back after I apply? - we will be in touch with you within 24 hours of applying* * Do I need prior experience with kids? Yes! We are looking for individuals who have experience with younger age children, supporting them with communication or behavioral needs, in a professional setting. Experience providing ABA Therapy is preferred. * What is my earning potential? Your starting pay depends on your experience, and may be anywhere from $21-$27/hr. Our monthly training, weekly overlaps, and valuable feedback are designed to support you and provide opportunities to earn up to an additional $4/hour within the first year. In addition, Ascend provides opportunities beyond that to earn additional raises through career development and annual reviews. * Is this Full-Time (FT) or Part-Time (PT)? We are hiring for both, depending on location! * When do I need to be available? Consistently available for a Monday through Friday schedule for both Full Time and Part Time roles within the following hours: FT: 8:00 AM-5:30 PM PT: Either 8:00 AM-1:00 PM or 12:00 PM-5:30 PM (M-F) * What does growth look like for me? Level up five times in this role, become a Lead Registered Behavior Technician (RBT) or a Board Certified Behavior Analyst (BCBA), or join one of our support teams! * How does Ascend protect the mental health of Ascenders? We offer access to free mental health resources to be your HealthiestYou. We celebrate PTO use and give you the weekends to recharge. * What social opportunities are there? Chat groups, virtual and in-person clubs, volunteer for events, team parties, and more! * Why do ascenders continue to choose Ascend? Easy, the positive impact they get to make in the ASD community in an environment that celebrates diversity, creativity, and growth opportunities. * When will I hear from you? A dedicated Talent Advisor will personally contact you via email within one business day and let you know if you’re chosen to interview for the Behavior Technician role at Ascend Behavior Partners. * What is the interview process like? * 1st Interview via phone with a member of our Talent Acquisition team within 2 business days* * 2nd Interview via Google Meet video and possible offer call within 48hrs of 1st interview* * The overall timeline from application to offer could be less than a week depending on availability! *Scheduling time depends on candidate availability and how quickly you move to set up an interview Let’s partner together and help more families get the quality care they deserve! Ascend is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and client need. #ABPCO

Job Description You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. About the Role We are seeking a Customer Success Specialist to deliver a world-class experience for clients and providers. In this role, you'll build rapport, research billing and claims, answer inquiries, set expectations, and provide basic technical support for our platform. This is a highly collaborative team where you'll make a direct impact by supporting clients and providers with accuracy, empathy, and professionalism. This position involves managing a high volume of forms, emails, and outbound calls while meeting individual performance metrics. The ideal candidate will bring call center experience, knowledge of commercial insurance and Medicare, and strong communication skills. What You'll Do * Manage a high volume of client and provider inquiries across email, forms, and inbound/outbound calls * Consistently demonstrate a positive, empathetic, and professional attitude * Provide accurate, complete, and timely information using the appropriate tools and resources (CRM systems, case management platforms, and communication tools) * Resolve complaints effectively by offering solutions and alternatives within established timeframes, following through to ensure resolution * Accurately document all interactions, transactions, feedback, and complaints * Collaborate with colleagues and cross-functional teams to support client and provider needs * Meet and maintain performance standards, including a QA average of 90%+ and a case activity average of 7 cases per hour * Manage sensitive client interactions with professionalism and care, providing clear guidance and connecting clients to the proper resources What Success Looks Like * First 30 days: Gain a strong understanding of the client and provider journey, learn the technology platform, and begin resolving customer and provider requests while maintaining accountability and professionalism. * First 60 days: Independently support client and provider requests via chat, email, and phone with efficiency and quality. Aim to resolve 9 cases per hour with a QA score of 90% or higher. * First 90 days: Demonstrate confidence in handling a wide range of inquiries, consistently meeting and exceeding performance goals. Take on more complex cases with curiosity and resourcefulness. Who You Are Required Experience * 2-3 years of experience in a high-volume billing support or customer service role * Experience handling inbound and outbound calls in a metric-driven environment * Proven ability to navigate multiple platforms when resolving cases * Excellent written and verbal communication skills * Availability to work shifts Monday-Friday between 7am-6pm MST Preferred Education/Experience * Previous call center or billing experience working with insurance and claim processing * Experience with a ticketing system or CRM software * Background in basic troubleshooting and technical support * Start-up experience is a plus Benefits • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)., • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s))., • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)., • Short Term Disability Insurance. Medix Overview: With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. *As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. For California Applicants: We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine. Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Job Description Job Overview: This is not a remote position, we are located in Wheat Ridge. Join our dynamic manufacturing team, where innovation, collaboration, and a commitment to excellence drive our success and create growth opportunities! We seek a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will have excellent computer skills, strong customer service abilities, and proficiency in clerical work. This position requires handling customer inquiries, providing practical solutions, and performing data entry and administrative tasks in a fast-paced environment. We are a growing company and need someone to have the ability to speak with others and convey what they need to our production. Speaking directly with customers is a large part of the job. Customer Service Duties: • Serve as the first point of contact for customer inquiries, addressing questions and resolving issues via phone, email, or chat., • Provide information about products, services, policies, and procedures., • Process customer orders, returns, and exchanges accurately and efficiently., • Maintain a positive and professional demeanor while handling customer complaints or issues., • Update customer records and track interactions using CRM software., • Follow up with customers to ensure satisfaction and gather feedback for service improvement., • Internal custom software to learn, must be great at software!, • Efficiently navigate and use various office software programs, including but not limited to Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides)., • Experience with customer service platforms and CRM software., • Assist with basic troubleshooting and support for internal software programs., • Assist in special projects, including marketing initiatives, process improvements, or team events., • Maintain confidentiality and handle sensitive information with discretion., • Collaborate with other departments to ensure smooth workflow and effective communication., • Experience: any experience in custom software, administrative support, or related roles., • Technical Skills: Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook), Google Workspace, and CRM software. Familiarity with helpdesk or support software (e.g., Zendesk, Freshdesk) is a plus., • Communication Skills: Excellent verbal and written communication skills, with the ability to handle customer interactions in a friendly and professional manner., • Organizational Skills: Strong attention to detail and ability to handle multiple tasks simultaneously in a fast-paced environment., • Problem-Solving: Ability to assess situations, think critically, and provide timely solutions to customer issues., • Adaptability: Comfortable learning new software tools and systems quickly, with a focus on efficiency and accuracy., • Awesome attitude, • IT or computer software knowledge, • Fast-paced office environment. we have a variety of benefits! see noted on the job attached. I look forward to interviewing you and creating a long there loyal relationship. Company DescriptionAmerican Tape & Label is a printing company for product labels and stickers. We have been a family-owned and operated business since 1972. We produce products for commercial and Retail companies throughout the United States and internationally. We are seeking someone to join our team who takes pride in their work. We are seeking a Shift Lead/Production Manager. We genuinely care about our employees and want them to enjoy their environment. We work hard to make sure your needs are taken care of as well as putting out a great product for our clients. You will be an important part of this company.American Tape & Label is a printing company for product labels and stickers. We have been a family-owned and operated business since 1972. We produce products for commercial and Retail companies throughout the United States and internationally. We are seeking someone to join our team who takes pride in their work. We are seeking a Shift Lead/Production Manager. We genuinely care about our employees and want them to enjoy their environment. We work hard to make sure your needs are taken care of as well as putting out a great product for our clients. You will be an important part of this company.

Each lead that you add to your account will be assigned to a sales manager to call and follow up with the customers via phone calls. This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's so

What you'll do * Delivering an outstanding customer experience for customers through phone, email, and chat channels * Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers * Growing your financ

Associate, Utility Operations SunCentral seeks a highly energized Operations Associate skilled at contributing to complex projects. Success in this role requires a customer-centric attitude, a track record of delivering high-quality work, familiarity with project management best practices, attention to detail, strong communication skills, and an entrepreneurial learning style. In this role, you will execute business operations and serve customer needs, while identifying opportunities to increase efficiency and accuracy in our work. You will contribute to multifunctional project teams, executing community solar subscriptions for both Pivot Energy and our clients. This role requires knowledge of community solar, adhering to standard operating procedures, responding to customer inquiries, producing memos and status reports, and other assignments as assigned by your manager. The ideal candidate should be process-oriented and prepared to support data-driven department growth. They will have some experience working on complex projects, which highlights the ability to balance competing priorities and successfully communicate across a broader team. Additionally, this individual should possess strong verbal communication skills and be able to liaise with both internal and external audiences effectively. Primary Responsibilities • Respond to customer requests by phone, email, chat, and text, providing timely and accurate feedback, • Manage subscriber onboarding in a timely manner, ensuring that subscribers successfully complete steps compliant with their subscription agreements, • Process outbound communications with customers regarding community solar subscriptions, including project timelines, subscription payments, and savings, and enrollment, • Track customer support operations to client-specific key performance metrics relating to response rate and handle time, • Maintain customer service notes and log issues, bugs, and feature requests in the company CRM system, • Support robust reporting on customer service cases to drive department efficiency, • Identify opportunities to improve SunCentral's customer support processes and automated workflows, • Execute tasks for new client and project onboarding, • Support documentation of new client portfolio details and requirements, • Contribute to proactive communications between SunCentral and Client Solutions teams, including project timelines, product details, strategy, and account management, • Support the execution of customer acquisition campaigns by collaborating with sales operations, supporting subscriber engagement, and enrollment, • Use the client implementation materials, software documentation, and guides to assist with implementing new Client scopes of work, • Construct periodic accounting reports for existing clients, • Execute subscriber invoicing using utility-provided data and the SunCentral portal, • Own specific markets and products, including subscriber allocation and rebalancing efforts, • Run monthly aging reports, subscriber collections efforts, and analyze payment data ensuring project revenue and minimizing subscriber risk, • Support the Manager of SunCentral Operations with utility data management, tracking, and research, in support of customer service, • Support the subscriber sales and acquisitions team by maintaining community solar subscription agreements and disclosures, compliant with program and market rules, • Serve as the customer advocate internally, communicating themes and opportunities to improve our service-oriented culture, • Minimum 2-3 years' experience in business, project management, operations, customer service, or sales operations, • Familiarity with the demand response or community solar industry, or at a minimum, the broader solar industry key terms and market dynamics, • Experience with HubSpot or CRM software and best practices, • Excellent telephone and written communication skills, • Advanced in MS Excel, including PivotTables, VLOOKUP, and Data Tables, • Interest in sustainability, solar, or other renewable energy sectors, • Data Analysis: Proficient in analyzing energy production and solar crediting data The estimated base salary range for this position is $70,000 - $85,000, along with eligibility for the company's substantial bonus plan, with a target bonus of 30% of annual salary (prorated in the first year based on start date). Compensation will be based on factors such as location, level, job-related knowledge, certifications, skills, and experience. Pivot Energy is dedicated to providing a great work experience for all employees, placing an emphasis on company culture and a focus on our people. To that end, Pivot offers an outstanding benefits package that includes: • Excellent health/dental/vision insurance benefits with up to 100% of premiums covered by the company, • Four weeks of vacation plus employment milestone bonus vacations, • Company paid life insurance and short- & long-term disability coverage, • Generous parental leave, • 401(k) matching, • Home office setup stipend for new employees, • Public transit reimbursement, • PTO for volunteering in the community, • Charitable donation matching up to $500/year

Job Description About the Affective Needs Paraprofessional Role: The Affective Needs Paraprofessional will work closely with the Affective Needs Teachers to provide a high level of support for our students with Affective Needs (Emotional and Behavior Disabilities). This position demands someone who has a strong ability to develop relationships with at-risk students, has experience in deescalating students with anger or behavioral issues, and has a desire to teach. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities • Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn, • Assume personal responsibility for student achievement, • Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelines, • Provide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students), • Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.), • Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc., • Meet professional obligations including and not limited to meeting deadlines and honoring schedules, • Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar), • Maintain strong attendance each day and be on time to all responsibilities, • Collaborate with colleagues and seek feedback in the spirit of continuous improvement, • Reflect on professional practices to meet individual professional development goals, • Actively participate in professional development, grade level, and department meetings, • Actively engage and implement in all school-wide and Org wide professional development, • Serve as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiatives, • Share candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for students, • Assist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirements, • Know that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events, • Assist the Affective Needs Teacher in delivering lessons for students with Affective Needs., • Work closely with the Affective Needs Teacher to deliver lessons and uphold expectations for behavior, • Believe deeply in the mission of KIPP Colorado Schools and that all children can and will learn, • Establish and maintain relationships with students and families based on trust and respect, • For more about how you’ll lead at this level, please visit the KIPP Colorado Role Levels Matrix (this is an internal document, only) About a Successful Candidate About the skills and qualifications you will bring to this role: • Experience with students with Affective Needs (preferred), • High school diploma (required), • Bachelor’s degree (preferred), • A full understanding and Commitment to an Exceptional Student Experience (more about that HERE) (required), • Flexibility, • Willing to participate in deescalating students (required), • Desire to work with youth from challenging situations, • Experience with care taking or mentoring, • Ability to manage data and communication through various Google and Outlook platform, • Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills, • Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment, • Proactive problem solver who demonstrates initiative and teamwork, • Strong work ethic coupled with an enthusiastic and passionate approach to one’s work, • Multi-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellence, • High level of detail orientation and sound excellent organizational skills, • Strong communication, feedback and facilitation skills, • Strong analytical and problem-solving skills, • Articulate, professional demeanor with strong self-confidence and initiative, • Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment, • Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail, • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines, • Passionate commitment to KIPP Colorado mission and to high standards of excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following: • Competitive Market Salary: Starting salary for this role begins at $40,310 and is commensurate with experience, • Please submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishments, • Excellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcar, • Time Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO), • Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO), • All employees receive summer break through an organization-wide closure, based on work location and position, • Access to parental and medical leave: includes 6 weeks paid and 6 weeks unpaid for a total of 12 weeks (after your first year), • Career Trajectory: Access to opportunity to move up, across schools, and grow your career during weekly coaching sessions to refine your craft, • Mental Health Care: Immediate and ongoing access to mental health support through our Employee Assistance Program, • Technology & Access: Equipment provided: laptop & phone, • Retirement Planning: Participation in the Colorado PERA retirement program, including a PERA 401k option, • Move to Join Us: Relocation reimbursement (when applicable), • Additional Pay: Most schools offer various stipend opportunities, • Other Insurance Options:, • Wellness reimbursement, • Voluntary employee, spousal, and child life insurance, • Voluntary long term disability insurance, • Voluntary short term disability insurance, • Optional Basic Life and AD&D Insurance, • Additional Information: For more information, you can view our benefits FAQ here KIPP Colorado Schools is dedicated to equal employment opportunities and fair labor practices. KIPP Colorado Schools, KIPP Denver Collegiate High School, KIPP Northeast Denver Middle School, KIPP Northeast Elementary, KIPP Northeast Denver Leadership Academy, KIPP Sunshine Peak Academy and KIPP Sunshine Peak Elementary provide equal employment opportunities to all individuals based on job-related qualifications, and the ability to perform a job without regard to race, color, gender, gender identity, gender expression, religious creed, marital status, age, national origin, ancestry, genetic information, legally protected medical condition, veteran status, sexual orientation, or on any other basis made unlawful by federal, state or local laws. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Powered by JazzHR ZEvjugDG9d

Job Description This role comes with a $5,000 signing bonus ! About the KIPP Colorado Teacher Role: The Teacher is the instructional leader of their classroom and is directly responsible for driving student outcomes and creating an exceptional student experience. Teachers drive the educational mission of KIPP Colorado schools by developing rigorous, engaging, affirming, grade-level and culturally-sustaining instruction that prepares students for multiple post-secondary opportunities, and is aligned with our academic program . The Teacher plans instruction, organizes learning activities, internalizes and intellectually prepares for lessons, grades equitably and consistently, and implements with fidelity all accommodations and modifications for students’ IEPs, BIP’s, 504 Plans, ALPs, and MTSS interventions, supporting the individuality and multifaceted nature of all our students .The Teacher at KIPP Colorado holds full responsibility for creating and cultivating a culturally responsive classroom community that is warm-demanding, including upholding school-wide expectations, managing tier 1 behaviors, and contacting families proactively and responsively. Teachers support the campus-wide community and whole school systems through active presence at daily duties, including but not limited to: arrival duty, dismissal duty, lunch duty, threshold presence at transitions, hallway / bathroom duty, and coverage for staff absences. The position is a 10-month academic position and is exempt under the Fair Labor Standards Act. This position reports to a member of the school leadership team. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You’ll Spend Your Time in this Role Professional Responsibilities • Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn, • Assume personal responsibility for student achievement, • Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelines, • Provide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students), • Take ownership for the development of your craft and engage actively in coaching sessions (meet 1-2 times every 1 or 2 weeks (depending on need and role) with a manager, receive coaching, implement all provided feedback, engage in active practice, etc.), • Commit to being prepared. Such as: internalizing and preparing for lessons, preparing for O3s/coaching, preparing for meetings, coaching, PD, reading and internalizing written communication, etc., • Meet professional obligations including and not limited to meeting deadlines and honoring schedules, • Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft Outlook calendar), • Maintain strong attendance each day and be on time to all responsibilities, • Collaborate with colleagues and seek feedback in the spirit of continuous improvement, • Reflect on professional practices to meet individual professional development goals, • Actively participate in professional development, grade level, and department meetings, • Actively engage and implement in all school-wide and Org wide professional development, • Serve as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiatives, • Share candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for students, • Assist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirements, • Know that your role, professional development, org wide meetings, etc. may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events, • Develop standards-based instructional plans, including but not limited to unit plans, scope and sequences, week at a glance, and daily lesson plans, • Plan rigorous lessons, in alignment with schoolwide planning deadlines, and engage in lesson internalization practices to deliver high quality instruction, • Design and implement assessments that are aligned with daily objectives, • Grade student material and provide students with feedback and support, • Use adopted high quality instructional materials and curriculum with fidelity, including using data to inform cycles of reteach and reassessment, and in alignment with the academic vision of the school, • Use data to drive instruction, including analyzing student data to adjust short- and long-term plans in order to meet students’ learning needs, providing students feedback and setting and monitoring progress towards goals, • Establish and maintain relationships with students and families based on trust and respect, • Approach practice with a sense of urgency to maximize instructional time, • Establish and maintain high expectations for academic work and classroom behavior, • Providing an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning, • Complete all specialized certification requirements to maintain compliance, including but not limited to Multilingual Education (MLE) coursework, CDE literacy modules, ECE professional licensure, ESSA highly qualified status, • Partner with the Assistant Principal of Special Services and Special Education Teachers to ensure proper implementation of 504s, BIPs, IEPs, safety plans, accommodations, modification, and language support for students, • Enforce positive behavior systems and monitor behavior data, • Attend designated school functions outside of school hours (Back to School Night, Report Card Conferences, Community Events, etc.), • Perform necessary support duties including (but not limited to) bus, lunch, and dismissal duties,chaperone field trips. Participate in parent meetings, conferences, and periodic evening events, • Develop strong relationships with the families of students through home visits, participation in school events and phone calls home, • Communicate regularly with families about academic progress and behavior, • Participate in daily duties (i.e. breakfast, lunch, dismissal) to support school operations, • Maintain accurate and timely records, grade books, and data tracking systems About a Successful Candidate About the skills and qualifications you will bring to this role: • Bachelor's degree (required), • Spanish bilingual (preferred), • Ability and willingness to fulfill all state and federal guidelines to meet Every Student Succeeds Act (ESSA) criteria (required), • At least 2 years of teaching experience (highly preferred but not required), • Ability to participate in specific, pre-planned and required events/activities as directed by the school, including but not limited to before or after-school, evening, and weekend meetings and events (required), • A full understanding of KIPP and Commitment to an Exceptional Student Experience (more about that HERE) (required), • Commitment to and experience with youth of various cultural and economic backgrounds, • Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills, • Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment, • Proactive problem solver who demonstrates initiative and teamwork, • Strong work ethic coupled with an enthusiastic and passionate approach to one’s work, • Multi-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellence, • High level of detail orientation and sound excellent organizational skills, • Strong communication, feedback and facilitation skills, • Strong analytical and problem-solving skills, • Strong communicator with a professional demeanor, strong self-confidence and initiative, • Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment, • Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail, • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines, • Passionate commitment to KIPP Colorado mission, RIDE commitments, values and a commitment to excellence Compensation and Benefits Employee retention and satisfaction is imperative for KIPP Colorado. We seek to provide competitive compensation and benefits including the following: • Competitive Market Salary: Starting salary for this role begins at $60,015 and is commensurate with experience. There is no cap on the years of experience that you bring to this role, • Please submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishments, • Excellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcare, • Time Off !!!: More than 6 weeks of annual vacation and Paid Time Off (PTO), • Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO), • All employees receive summer break through an organization-wide closure, based on work location and position, • Access to parental and medical leave: includes 6 weeks paid and 6 weeks unpaid for a total of 12 weeks (after your first year), • Career Trajectory: Access to opportunity to move up, across schools, and grow your career during weekly coaching sessions to refine your craft, • Mental Health Care: Immediate and ongoing access to mental health support through our Employee Assistance Program, • Technology & Access: Equipment provided: laptop, • Retirement Planning: Participation in the Colorado PERA retirement program, including a PERA 401k option, • Move to Join Us: Relocation reimbursement (when applicable), • Additional Pay: Most schools offer various stipend opportunities, • Other Insurance Options:, • Wellness reimbursement, • Voluntary employee, spousal, and child life insurance, • Voluntary long term disability insurance, • Voluntary short term disability insurance, • Optional Basic Life and AD&D Insurance, • Additional Information: For more information, you can view our benefits FAQ here KIPP Colorado Schools is dedicated to equal employment opportunities and fair labor practices. KIPP Colorado Schools, KIPP Denver Collegiate High School, KIPP Northeast Denver Middle School, KIPP Northeast Elementary, KIPP Northeast Denver Leadership Academy, KIPP Sunshine Peak Academy and KIPP Sunshine Peak Elementary provide equal employment opportunities to all individuals based on job-related qualifications, and the ability to perform a job without regard to race, color, gender, gender identity, gender expression, religious creed, marital status, age, national origin, ancestry, genetic information, legally protected medical condition, veteran status, sexual orientation, or on any other basis made unlawful by federal, state or local laws. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Powered by JazzHR S9iklebOiP

Job Description About the 1:1 Paraprofessional Role: The 1:1 Paraprofessional assists with delivery of instruction, care, discipline, and the preparation of instructional materials for one special needs student as directed by the Special Education or classroom teacher. The 1:1 Paraprofessional performs classroom duties which may include but are not limited to preparing instructional materials, assisting with student instruction and daily living skills, care and discipline, and keeping the classroom clean and well-organized. The 1:1 Paraprofessional is responsible and accountable for one individual student as a result of IEP needs and requirements. About KIPP: Together with families and communities, KIPP creates joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. KIPP is a national network of tuition-free, public charter schools open to all students. There are 255 college-preparatory KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students. Who we are: KIPP Colorado Public Schools is a network of six free college-preparatory public charter schools open to all students. Our 350-person staff educates 2,600 students from ECE to 12th grade. At KIPP Colorado, we partner with our KIPPsters, educators, families and communities to ensure that we are all united around the goal of a choice-filled future for our KIPPsters. Our KIPP Forward Team supports our 1,000+ high school Alumni as they create their own paths. Our core values of excellence, belonging, belief, advocacy and courage are central to who we are and how we operate at all levels of our organization. What we do: We believe in the unique gifts and brilliance of every student. We believe in setting a high bar for joy and academic excellence to ensure the infinite possibilities our students have before them become a reality. We aspire to create and reinforce a culture of achievement, belonging and support. We know that every student is different and we personalize learning based on a student's needs, skills, and interests. Role Responsibilities and More About How You'll Spend Your Time in this Role Professional Responsibilities • Believe deeply in the mission, values, and Race, Inclusion, Diversity, and Equity (RIDE) commitments of KIPP Colorado Schools and that all children can and will learn, • Assume personal responsibility for student achievement, • Read, internalize, and adhere to the KIPP Colorado Policies and Procedures manual and guidelines, • Provide an active presence, strategic supervision, and intentional monitoring to ensure student safety and engagement in rigorous learning (regardless of my role and its proximity to students), • Take ownership for the development of your craft (meet 1x/1-2 weeks with a manager, implement feedback, engage in active practice, etc.), • Commit to being prepared. Such as; internalizing and preparing for lessons; preparing for O3s/coaching, preparing for meetings, coaching, PD, etc., • Meet professional obligations including and not limited to meeting deadlines and honoring schedules, • Consistently leverage existing professional tools, including but not limited to Google Suite (google documents, etc.) and Microsoft Suite (including but not limited to your KIPP Colorado email, Teams chat / meetings, Teams phone, and Microsoft outlook), • Maintain strong attendance each day and be on time to all responsibilities, • Collaborate with colleagues and seek feedback in the spirit of continuous improvement, • Reflect on professional practices to meet individual professional development goals, • Actively participate in professional development, grade level, and department meetings, • Actively engage and implement in all school-wide and Org wide professional development, • Serve as a positive, contributing member of a grade team or functional team, collaborating with colleagues to tackle common challenges and implement org and grade-wide initiatives, • Share candid, solutions-oriented feedback with peers and leadership on a regular basis, assuring that feedback is shared directly with the intended recipient. Ensure that feedback is focused on improving outcomes and experiences for students, • Assist with both student and staff recruitment and engagement- including events, home visits, calls home, and other determined and related requirements, • Your role, professional development, org wide meetings, etc may require you to travel around Denver to other KIPP Campuses, our Home Office, or other KIPP or PD events, • Work flexibly across multiple contexts: 1:1 with a student as the main responsibility of this role but also to include: small groups, push in, and pull-out contexts, • Execute daily interventions and accommodations for individual students on caseload, both academic and social-emotional, • Mentor and foster strong relationships with all students with IEPs and those in the MTSS process, • Deescalate students when they are emotionally dysregulated, • Assist school Student Services Team and Leadership Team with students on consulting with behavior, • Participate in a daily huddle with the Student Services Team to discuss daily needs of students, goals, level, and targeted support, • Print, gather, and organize work for student(s) on caseload when the student(s) is absent or when out of class, • Review data and daily student goals with student(s) on caseload, • Collect and enter data for student(s) on caseload on duration and frequency of dysregulation antecedent, behavior and consequences, and progress monitoring for IEP goals and objectives, • Work one-on-one with student(s) in general education classes or intervention room to support movement , executive functioning skills, mindfulness breaks and support academic work prepared by general education teachers, • Support general education teachers and special education teachers with preparation for mindfulness or social- emotional lessons daily for student(s) on caseload, • Collaborate with Special Education Teachers, classroom teachers, and mental health staff to support classroom social emotional strategies, crisis plans, or behavior and emotional regulation plans, • Support with weekly data collection, • High school diploma (required), • Bachelor’s degree (preferred), • A full understanding and Commitment to an Exceptional Student Experience (more about that HERE) (required), • Flexibility, • Willing to participate in deescalating students (required), • Desire to work with youth from challenging situations, • Experience with care taking or mentoring, • Ability to manage data and communication through various Google and Outlook platform, • Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills, • Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment, • Proactive problem solver who demonstrates initiative and teamwork, • Strong work ethic coupled with an enthusiastic and passionate approach to one’s work, • Multi-faceted, multi-skilled, resourceful and willing to do whatever it takes to help the school reach a level of academic excellence, • High level of detail orientation and sound excellent organizational skills, • Strong communication, feedback and facilitation skills, • Strong analytical and problem-solving skills, • Articulate, professional demeanor with strong self-confidence and initiative, • Entrepreneurial mindset, with the creativity and versatility to work productively in a fast-paced environment, • Demonstrated ability to work in a fast-paced, high-energy environment with a proven ability to meet and complete multiple deadlines and tasks with meticulous attention to detail, • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines, • Competitive Market Salary: Starting salary for this role begins at $40,310 and is commensurate with experience, • Please submit a comprehensive resume to assure all your experience is accounted for! Tip: We don't care if your resume is more than one page, we are eager to see and compensate you for all of your experience and accomplishments, • Excellent Healthcare Plan: 100% of employee-only monthly premium paid by KIPP Colorado and options for family enrollment and coverage, through United Healthcare, • Time Off!!!: More than 6 weeks of annual vacation and Paid Time Off (PTO), • Based on hire date, employees are eligible for up to 8 days of Paid Time Off (PTO), • All employees receive summer break through an organization-wide closure, based on work location and position, • Access to parental and medical leave: includes 6 weeks paid and 6 weeks unpaid for a total of 12 weeks (after your first year), • Career Trajectory: Access to opportunity to move up, across schools, and grow your career during weekly coaching sessions to refine your craft, • Mental Health Care: Immediate and ongoing access to mental health support through our Employee Assistance Program, • Technology & Access: Equipment provided: laptop & phone, • Retirement Planning: Participation in the Colorado PERA retirement program, including a PERA 401k option, • Move to Join Us: Relocation reimbursement (when applicable), • Additional Pay: Most schools offer various stipend opportunities, • Other Insurance Options:, • Wellness reimbursement, • Voluntary employee, spousal, and child life insurance, • Voluntary long term disability insurance, • Voluntary short term disability insurance, • Optional Basic Life and AD&D Insurance Powered by JazzHR yYRv4LoaxU

Job Description Apply now to join the world of VIBE DINING as a key part of the guest experience! Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. We’re rolling out a new pay incentive to reward our hardworking team members! • Monday through Friday: Employees working 7 PM or later will earn an extra $1 per hour. Take advantage of this opportunity to boost your earnings! Call Center Perks: • Full time employees receive $250 monthly commuter bonus, • Part time employees receive $150 monthly commuter bonus, • Two meals provided to Call Center Team Daily Thursday through Monday • 5:00pm to 1:00am, • 3:00pm to 11:00pm JOB DESCRIPTION The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across multiple platforms (phone, chat, email, and social media). You’ll coordinate reservations, private dining, catering, and take-out orders while ensuring each guest experience is seamless and stress-free. If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality, this role is for you! WHO YOU ARE • A driven individual who cares passionately about providing a high-level of customer service, • Excited to grow your career with the leaders of Vibe Dining, • Proficiency in programs like Contact Center communication software, OpenTable, and Microsoft 365, • Has the ability to set priorities and meet deadlines, • Ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner, • Has excellent phone etiquette with a personality that shines through to our guests, • Good writing, time management, interpersonal, organizational, and communication skills, • The ability to work in a high volume and ever-changing environment, • Must have availability to work nights, weekends and holidays, • Comprehensive Benefits Package, • Medical, Dental, and Vision Insurance, • Group Life and Disability Insurance, • Group Accident, Hospital Indemnity, and Critical Illness Insurance, • Traditional and Roth 401(k) Plan, • Exclusive Perks & Growth Opportunities, • Employee Dining Discounts and/or Complimentary Onsite Meals, • Career Development & Limitless Growth Opportunities, • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations., • Paid Time Off, • Employee Assistance Program (EAP), • Commuter and Dependent Care Benefits We use eVerify to confirm U.S. Employment eligibility.

Job Description The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams. The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved Document customer interactions Resolve customer reported issues Escalate unresolved issues to the next Tier Install, make changes and repair computer hardware and software Monitor and respond quickly to incoming requests related to IT issues. Maintain computer systems and act as support if any system goes down. Assist with onboarding and offboarding of new or outgoing users. Install, configure, maintain and upgrade PC software. Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician Experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Must have reliable transportation Must be able to pass a background check Proficiency with Windows, Linux, and IOS computers Excellent oral and written communication skills Detail oriented and highly organized to keep tickets in order Ability to remain calm and professional in stressful situations Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment Understanding and appreciation for information security within systems and user devices. Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus

Job DescriptionSSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to: Foster a culture of innovative and out of the box thinking: We fundamentally understand that each employee has something unique to offer to the organization. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it's all about thinking of new ideas and getting good feedback. Invest in our Resources Employees are essential, their physical and mental well-being are pivotal to the growth of our organization. Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company. Provide solutions that are in the best interest of the customer and improve their strategic posture We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete. We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered. Give thoughtful considerations to our actions and their affects We give thoughtful consideration to each other's differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions. Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location. JOB RESPONSIBILITIES Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (), best practices and established procedures and processes. Every customer contact will either generate a new Service Request or will be documented in an existing Service Request. Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate. Routine Duties/Job Requirements: • Create service requests and correctly categorize and prioritize submitted requests based on a provided ratings scale., • Manage service request queues for all support teams, • Tracking calls and service requests including answering phone within 30 seconds 90% of the time, • Troubleshooting of incidents and problems, • Identifying and documenting problem solution(s), • Following the Knowledge Centered Support (KCS) methodology, • Following Total Contact Ownership methodology, • Communicating with good customer service skills, • Placing/Tracking trouble calls to other service providers, • Creating, modifying, or deactivating user accounts, • Develop and maintain operational & knowledge management documentation in the Service Desk Tier 1 document management system., • Respond to all assigned calls and messages in order or urgency and time received. Close out assigned calls within a specified time frame and follow up with customers to ensure customer is 100% satisfied. Qualifications 1 year of help desk support experience Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive Strong written and oral communication skills and ability to talk to anyone across an organization. Analytical skills and be a creative self-starter with the ability to work both independently and as a team player Salary and Benefits 26-32k Based on years of experience and qualifications. This position includes health care, retirement benefits, Company paid time and vacation days, as well as paid Government holidays. SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

Job Description 100% on Site. Our direct client has an opening for a Help Desk Technician 48 This position is 14 months with the option of extension, and the client is in Golden, Colorado 80401 The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved Document customer interactions Resolve customer reported issues Escalate unresolved issues to the next Tier Install, make changes and repair computer hardware and software Monitor and respond quickly to incoming requests related to IT issues. Maintain computer systems and act as support if any system goes down. Assist with onboarding and offboarding of new or outgoing users. Install, configure, maintain and upgrade PC software. Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician Experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Must have reliable transportation Must be able to pass a background check Proficiency with Windows, Linux, and IOS computers Excellent oral and written communication skills Detail oriented and highly organized to keep tickets in order Ability to remain calm and professional in stressful situations Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment Understanding and appreciation for information security within systems and user devices. Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.