Senior Consultant - Cloud Engineer
3 days ago
Houston
Join a team of highly technical individuals in a fast-paced, challenging environment. We are seeking an experienced IT consulting engineer with 5+ years of experience designing, implementing, and managing cloud and on-premises technologies. While at MRE, you will have the chance to support and improve our IT operations and help grow our technology customer base. This is a fantastic opportunity for someone who currently has experience working for an MSP and wants to work with leading edge Microsoft technologies and solutions. Candidates for this position should be self-motivated, hands-on, and technically oriented with a demonstrated understanding of customer service and IT processes. Qualifications • Bachelor’s degree or equivalent experience (CS or MIS is preferred), • 5-7 years’ experience supporting and implementing technology solutions, • Microsoft Certified: Azure Administrator Associate AZ-104, Azure Fundamentals AZ-900, VMware VCP 6, or equivalent certifications, • Thorough knowledge of and willingness to learn new technologies, • Ability to design and architect solutions and develop and present technical proposals, • Ability to communicate strategies and best practices during design and implementation, • Fundamental knowledge of project methodologies, • Proven experience supporting Microsoft O365/Azure as well as other third party supported applications, • Proven experience supporting Microsoft Solutions and knowledge of licensing through a Cloud Solutions Provider (CSP), • Leading, managing, and supporting Azure Architecture, • Ability to support Azure AVD cloud computing environments, • Ability to build Azure networks and related items such as VNet Gateways, peering, landing zones, • Ability to manage and support both on-premises Active directory and Entra, • Automation of processes from technologies such as power apps, • Automation of tool sets within the MSP technology stack, • Programming language Python, JSON, C++ etc., • Intune/Autopilot configuration management and policy creation, • Ability to support and manage storage solutions and Architecture, • Knowledge of and ability to manage and support VM technologies VMware/Hyper-V, • IOS / Apple MDM, • Knowledge of Logic Applications, • Windows OS experience, • Windows server OS experience, • Windows Migration and upgrade tactics, • BCDR strategies and implementation, • Linux experience of current LTS supported platforms, • API Integration, • SQL and database experience, • Some Project management experience, • RMM experience, • Relevant experience using ticketing systems such as (ConnectWise, HaloPSA, Jira, Freshdesk, etc.), • Experience with Rewst (Automation Engine) and Thread (AI Chat Agent), • Fundamental Knowledge of AI, • Knowledge of network architecture including (Cisco, SonicWALL, Azure), • Knowledge of storage architectures and systems including SAN administration, storage, and server virtualization (Hyper-V and VMware) and consolidation, • Disaster recovery strategy, planning and administration (both on and offsite/cloud), • Demonstrated abilities preparing documentation and training materials Preferred Characteristics • Out-of-the-box thinker with the ability to understand client’s technology needs and present cost-effective technology solutions and recommendations, • Willing to participate on special projects while managing individual tasks, • Ability to recommend and implement tools necessary to improve service delivery and quality, • Previous experience within a consulting organization or providing similar services internally, • Experience with pre-sales and post-sales support within a customer facing professional services organization, • Experience with working in an IT Service Management ticketing system such as ConnectWise, • Ability to deliver technical documentation such as bill of materials, statements of work, as-builts, and topology diagrams, • Experienced troubleshooting networking and connectivity issues, • Experienced with IT asset tracking systems, • Proven experience meeting client’s business objectives, • Experience managing escalation of client issues in a timely manner, • Detail oriented with a focus on time management, • Excellent written and verbal communication skills, • Must be a team player with outstanding customer service skills Essential Functions • Provide Help Desk escalation support as described above, • Proficiency in English, • Advanced troubleshooting and multi-tasking skills, • Ability to deal with stress and time sensitive matters, • Availability on nights, weekends and holidays as required by client needs, • Availability to work in-office for managing and collaborating with IT help desk teams, • Ability to collaborate and provide mentorship as a subject matter expert with the team, • Communicate via email, phone, Teams and in-person, • Willing to commute to client sites (less than 20% travel), • Some on-call support will be required