Buscar empleo: 1000+ ofertas de trabajo de property development en New York, New York (septiembre 2025)

Institute for Comm Living

Case Manager Supervisor (LF532201)

hace 10 días

New York

Job Description Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager Supervisor (CMS) to join our team! – Veterans preferred for specific VA Shelter locations. By ICL definition, under the general supervision of the Dir. of Social Services, the Case Mgr. Supervisor is someone primarily responsible for providing day-to-day oversight and coordination to assigned case mgmt. staff. Occasionally, substituting for the Dir. of Social Services in their absence, assisting in the selection, training, and supervision of assigned staff. MIN. ROLE REQUIREMENTS & PREFERENCES: • LOCATION: New York, NY 10038 + Available Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD, • EDU: Bachelor’s Degree – in a recognized mental health discipline (social work, psychology, nursing, rehab counseling, etc.), • Qualifications including CASAC-T or CASAC – preferred but not required, • EXP 1: 1+ years of shelter supervisory exp. – preferred but not required, • EXP 2: 3+ years of providing direct services to individuals with mental illness – preferably case mgmt. or outreach services ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to stand, stoop, bend, and stretch for long periods of time, • Strong problem identification and solving skills with proposed solutions, • Ability to consistently report for work as scheduled on a consistent basis, • Ability to effectively use computer software such as MS Word and Outlook, • Ability to coordinate the activities of staff and integrate as part of a multidisciplinary team, • Ability to perform medium-to-heavy manual labor, including lifting objects weighing up to 25+ lbs, • Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders, • Ability to work independently and to conform to all applicable safety and accountability measures, • Ability to prepare accurate and timely documentation, reports, and other written material as assigned, • Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory, • Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case mgmt., • Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities, • Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting, • Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... CASE MANAGER SUPERVISOR TASKS: 1. STAFF COORDINATION & COMPLIANCE: • Assist in ensuring staff compliance, • Conduct staff supervision in accordance with program and division policy, • Educate assigned staff on the benefits and issues of working with residents and families, • Coordinate the activities of the staff in providing services to clients and facilitate resident groups, • Regularly inspect staff case records to evaluate the completeness and quality of treatment plans, • Ensure that the charts by staff are audit-ready and in compliance with all applicable agencies and funded regulations, • Monitor services performed by staff, either individually with a resident or in groups, to evaluate the quality of the service, • Schedule and ensure that assigned staff have attended both required in-service training courses and training provided by vendors, • Facilitate staff knowledge regarding types of clinical services, recreational activities, and ICL programs available, as well as community resources, • Ensure assigned staff follow the agency's time and attendance policy; recommend disciplinary action to the supervisor for those out of compliance, • Ensure staff are obtaining info, such as medical, psychological, and social factors contributing to the residents’ situation, and that the staff is evaluating the residents’ capabilities, • Ensure that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the residents 2. CLINIC SAFETY & SERVICES: • Assign caseloads and related duties, • Review crisis assessments of assigned residents with the staff, • Ensure compliance with agency safety and infection control policies, • Assist in fostering the development of resident involvement committees, • Monitor the quality of the rehabilitative services provided to assigned residents/residents, • Develop, evaluate, implement, and modify a case management plan, meeting all deadlines and productivity standards, • Manage resources and multiple projects by delegating tasks and ensuring the completion of all tasks assigned and delegated, • Immediately report serious incidents, allegations of abuse, incidents, or sensitive situations, and complete incident reports to their supervisor, • Review intakes to ensure compliance and the timely processing of all required forms and processes, g., SSI clearance, HRAs, client documents, etc., • Review nonverbal and verbal crisis intervention techniques to be used with each individual resident/resident, and staff actions during a crisis situation, • Actively participates in recommending and implementing improvements in processes, procedures, policies, etc. for clinics, and ensures compliance with changes, • As assigned, conduct training on clinical subjects, charting, fire safety plans, fire drills, emergency plans and procedures, building security, and site-specific exposure control plans, • Monitor staff morale and the climate of the work environment to stop and/or eliminate sexual harassment, or any form of employee harassment/discrimination by taking and informing the DSS of the complaints, and cooperating in any resulting investigation 3. ADMINISTRATION & SUPERVISORY: • Assist in the orientation and training of supervisees, • May be a member of an agency or division committee(s), • Complete written forms and reports in an accurate and timely manner, • Assist in ensuring that the agency's mission is implemented and supported, • Assist in ensuring internal program compliance with federal, state, city, and agency regulatory requirements, • Assist with the mgmt. of employee accident reporting and initial submission of workers' compensation claims, • Assist the DSS with staff performance mgmt., including completion of performance reviews, counseling, or disciplinary memos, • In the Director of Social Services (DSS), absence or with the Program Director's permission, attend or direct meetings as assigned, • Secure the cooperation of and work effectively with others, actively looking for ways to help people by being compassionate and hopeful, • May be directed to coordinate with the Dept of Quality Assurance and the Corporate Compliance Dept for staff assistance in the preparation of an audit, • Work with residents, residents’ families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences, • May be asked to participate in plans of corrective action, incident reports, and program evaluation reports, and recommend the action needed for improvement, • With the Director's permission, establish and maintain work schedules in accordance with agency policy and assignments of staff. – may be responsible for managing the completion of time clock edits of assigned staff within the timeframes established by the HR Dept., • Communicate effectively with staff, residents/residents, families, and the public, serving as a role model by listening to what others are saying, being aware of their reactions, understanding why they react the way they do, and asking questions as appropriate with awareness of self and one’s impact on others 4. PROPERTY MAINTENANCE: • Recommend the purchase of supplies and equipment, • Recommend disciplinary action for staff whose negligence resulted in ICL property becoming lost, stolen, missing, or damaged, • May assist in maintaining accountability and serviceability of all ICL property assigned for use by assigned staff, to include vehicles, • Conduct regular inspections of resident/resident rooms or apartments to ensure property accountability and serviceability, establishing key control procedures, • Inspect and properly secure all property and equipment, conducting regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability, • Report lost, stolen, missing, or damaged property to the Program Director, and if directed, conduct initial investigations of property that is lost, stolen, missing, or damaged 5. FISCAL CONTROL & ACCOUNTABILITY: • Provide oversight of the resident funds program and possibly manage/distribute said funds, • Assist in the development of the internal money management census at expected occupancy levels, • Monitor census, entitlements, and collections to maximize revenue. Assists in maintaining a census at expected occupancy levels, • Assist the Program Director in exercising control over budgets through planning, prioritizing of spending, and monitoring of spending patterns, • Recommend approval/disapproval of all purchase orders and financial requests from staff, and submit purchase orders and financial requests to the Program Director for approval, • Perform other job-related tasks as assigned in an organized and detail-oriented manner…, • Please Note: to perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship for the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info about the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY! • PAID Orientation and Training, • Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too), • Life & AD&D Insurance + Medical Flexible Spending, • Mental Health Services and Providers, • Educational & Parental Leave, • Tuition & Work-Life Assistance, • Commuter Benefits Plan, • Employee Assistance Program, • Matching 403B (non-profit), • Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc., • Discounts on selected ticket purchases provided by Plum Benefits, • And many more…

UDR Inc

Resident Services Manager 2 - View 34 Apartments

hace 3 días

New York

Job Description Resident Services Manager 2 – Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR UDR is seeking a Resident Service Manager 2 at View 34, our community (740 homes) located in New York, NY. Pay range $38.46-$43.26/hour based on experience. GENERAL SUMMARY OF DUTIES: The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community and fostering positive relationships with community residents. Position may have supervision over one direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. SUPERVISION RECEIVED: Reports directly to the Community Director, Senior Community Director, District Manager or Regional Manager SUPERVISION EXERCISED: Non-exempt status in accordance with FSLA guidelines. May supervise one associate, the Resident Service Coordinator or Resident Service Specialist. ESSENTIAL FUNCTIONS: Asset Quality Ensure community is ready for business and meets established physical standards daily as listed below: 1. Walk community daily; open and close all “showing” units. Monitor property including office space, restrooms, amenity areas, parking lot and “show” apartments to ensure they meet UDR’s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks., 2. Refresh community’s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image. Customer Service Provide the best standard of quality and service through resident relations: 1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service., 2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals., 3. Conduct move-in orientation sessions for new residents and assist with annual renewal conversations with existing residents if needed., 4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests., 5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved. Financial Complete various accounting and financial functions associated with driving and supporting community operations: 1. Work closely with Business Manager to complete required financial responsibilities., 2. Conduct Purchase Card (P-card) reconciliation for community. Personnel (if applicable) Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance: 1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building., 2. Hire and train new staff and develop staff to maximize potential., 3. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers., 4. Approve time records and requests for time off. Vendor Management Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems: 1. Manage vendor keys according to UDR’s policies and procedures., 2. Source new vendors as needed in order to maintain community appearance and resident services., 3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems. Administrative Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: 1. Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments., 2. Review, monitor, administrate and sign leases as required and needed., 3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures., 4. Plan and manage all community events., 5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craiglist, etc., 6. Maintain acceptable NPS scores and facilitate Reputation Management Process., 7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications., 8. Smart Rent Management and Package and Parcel Management., 9. Investigate, address, and resolve all community and resident issues, disturbances, complaints, and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed., 10. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required., 11. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the “Key Policy”., 12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents, and guests., 13. Develop and maintain emergency action procedures for the properties., 14. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met., 15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team., 16. Comply with all Company policies and procedures related to employment., 17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job., 18. Perform other duties as assigned or needed. PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues. Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning. Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required. Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices. Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished interpersonal skills both in person and by phone, with high professionalism. Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials. TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping, and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required. EDUCATION AND EXPERIENCE: 1. Bachelor’s Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required., 2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred., 3. Minimum of two years’ management or supervisory experience is required., 4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred., 5. Must have and maintain a valid driver’s license unless otherwise noted. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

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