Manager of Community Health- Concord, CA (hybrid)
3 days ago
Concord
Job Description Planned Parenthood Northern California (PPNorCal) is seeking a bilingual (Spanish) Manager of Community Health in our Concord Administrative Office. This role is full-time, 40 hours per week with a hybrid schedule of two remote days and three in-office days per week. PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, 50% employer paid medical insurance for dependent children, dental and vision coverage, employer paid life and long-term disability insurance, 15 days of paid time off to start, 10 paid holidays, and a 403(b) retirement plan with up to 4% employer match after 12 months of service. SUMMARY The Manager of Community Health partners closely with the VP of Government Relations and Communications to design and lead strategies that measurably improve the health and well-being of underserved communities. This role is responsible for developing and implementing programs and practices that address social determinants of health, reduce disparities, and advance health equity. The Manager drives cross-sector collaboration with external partners, including schools, government agencies, grantors, healthcare organizations, and community-based service providers, to expand impact and strengthen community connections. Internally, this role works in close partnership with health center leadership to support and integrate Community Health Workers in delivering resources and services to patients. This position plays a key leadership role in establishing and overseeing the Community Health Worker Program, including integration with community-based coalitions and workgroups. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. Program Leadership & Strategy • Under the direction of the VP of Government Relations and Communications, leads and manages the Community Health Worker (CHW) Program, ensuring alignment with organizational priorities and health equity goals., • Develops and executes strategies to address social determinants of health and advance equitable health outcomes., • Uses data, feedback, and evaluation tools to assess program effectiveness and inform continuous improvement., • Provides supervision, coaching, and professional development to the CHW team., • Establishes clear priorities, workflows, and performance expectations to support effective program implementation., • Builds and sustains strong relationships with community organizations, healthcare partners, government agencies, stakeholders, and health-access consortiums., • Represents PPNorCal at local, regional, and national meetings, enhancing visibility and community impact., • Ensures CHWs effectively connect patients to resources addressing health-related social needs (e.g., food access, housing stability, healthcare, economic and legal support)., • Collaborates with the VP to develop and manage the CHW Program budget in alignment with work plan goals., • Oversees project tracking, documentation, and reporting, providing regular updates to leadership., • Identifies and implements process improvements, including root cause analysis and issue resolution., • Collaborates cross-functionally with department leaders to achieve program milestones and organizational objectives., • Prepares and delivers presentations to senior leadership and key stakeholders. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE • Bachelor’s degree required; Master’s degree in Public Health, Health Policy, Social Work, Healthcare Administration, Project Management, or a related field preferred., • Minimum of five (5) years of progressive experience in community-based public health, healthcare operations, project management, or related fields, including experience addressing social determinants of health and advancing health equity., • Demonstrated experience managing and developing high-performing teams and programs; experience supervising community health-related roles (e.g., Community Health Workers, Case Managers, Community Educators) preferred., • Experience managing budgets and monitoring program performance metrics, with the ability to use data to inform decision-making., • Strong written and verbal communication skills, with demonstrated cultural competence and the ability to engage effectively with diverse internal and external stakeholders., • Proven ability to build relationships, collaborate across functions, and drive consensus in complex environments., • Strong organizational, problem-solving, and prioritization skills, with the ability to manage multiple initiatives and exercise sound judgment under pressure., • Knowledge of public health systems, including the Affordable Care Act and government programs, with a commitment to quality, equitable healthcare., • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); project management tools and/or certification preferred., • Bilingual proficiency in Spanish and English strongly preferred. Ability to read, analyze, and interpret professional, technical, and regulatory materials, including reports, policies, and grant documents. Ability to effectively communicate complex information clearly and concisely in both written and verbal formats. Ability to prepare reports, presentations, and correspondence for diverse audiences, including senior leadership, community stakeholders, and external partners. Ability to facilitate discussions and respond to inquiries with professionalism, clarity, and cultural competence. MATHEMATICAL SKILLS Ability to apply basic mathematical and analytical concepts, including percentages, ratios, and trend analysis, to support program evaluation, budgeting, and performance monitoring. Ability to interpret data and metrics to inform decision-making and assess program effectiveness. REASONING ABILITY Ability to analyze complex problems, synthesize information from multiple sources, and develop practical, data-informed solutions. Ability to exercise sound judgment in dynamic environments, manage competing priorities, and make decisions with both strategic and operational considerations in mind. COMPUTER/TECHNICAL SKILLS • Proficiency in Microsoft Office Suite, including Excel and PowerPoint, with the ability to analyze data and develop presentations., • Experience with electronic health record (EHR) systems (e.g., Epic) and practice management systems (EPM) preferred., • Familiarity with project management tools and process improvement methodologies (e.g., Lean, Six Sigma) to support program implementation and evaluation. Access to Protected Health Information (PHI) is required to support patient care coordination, program implementation, and healthcare operations. All access must comply with applicable privacy and security policies, including HIPAA regulations. OTHER SKILLS, ABILITIES, AND QUALIFICATIONS • Demonstrated ability to lead complex programs and manage cross-functional business and technical resources to achieve strategic objectives., • Proven experience partnering with senior leadership to design, implement, and sustain high-impact initiatives., • Track record of delivering measurable outcomes through effective project and portfolio management., • Strong interpersonal, communication, and presentation skills, with the ability to influence and engage diverse stakeholders., • Skilled in facilitating and leading cross-functional teams, fostering collaboration, accountability, and results., • Experience applying change management, communication, and training methodologies to support successful program implementation., • Strong organizational and analytical skills, including process mapping, workflow optimization, and continuous improvement., • Ability to adapt to shifting priorities, manage competing demands, and solve complex problems in dynamic environments. The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This role primarily involves working in an office and community-based environment. While performing the duties of this job, the employee is regularly required to communicate verbally and hear. The employee frequently sits, stands, walks, and uses hands to operate a computer and other office equipment. Occasional bending, reaching, or light lifting may be required. This position may require travel to community locations, partner sites or health centers. Pay Range: Planned Parenthood Northern California (PPNorCal) supports California’s new law (SB 1162) enhancing pay transparency. This new law requires employers with 15 or more employees to include a pay range in job postings. The pay range reflects the compensation that a new employee can expect to receive if offered employment. Employees with more experience, education, and other qualifying factors may be compensated at a higher rate of pay. The pay range for this position is: $88,700 - $106,400 annualized salary. Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences. We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what! Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.