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Job Description The Company is seeking someone with strong people management skills and a positive outlook looking for a challenging career with a fast-growing company in the specialty pharmacy management services. The Senior Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. In addition, the Senior Manager of Patient Services will provide guidance and mentoring to other Managers of Patient Services. This role is responsible for ensuring the adoption and continuity of best practices, achieving clinic and site level metrics, building relationships with health system stakeholders, providing ongoing support to the team, coordinating coverage, coaching, performance management and professional development of the Specialty Pharmacy Liaisons and Managers of Patient Services. In some cases, a Senior Manager of Patient Services will support other Managers at their hospital partner, and in other cases they may support Managers located at other sites. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance and the performance of others. Problem-solving skills and a continuous improvement mindset are important in this role. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, and results driven with a positive outlook and a clear focus on performance accountability and employee development. The applicant must be able to develop strong and trusting relationships and inspire and motivate a team. Key Responsibilities: • Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics, • Mentors and coaches assigned Manager of Patient Services team serving as first point of contact for inquires and problem solving, • Partners with Regional Leadership on growth initiatives for clinic and health system expansion, • Coach and develop liaison team and instill Shields culture at health system partner site, • Demonstrate a strong track record of maintaining and growing the specialty pharmacy's patient population. Project manage regional resources (national liaisons, operations associates, etc.) to execute improvement and growth efforts, • Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach, • Provides consistent, timely and ongoing performance coaching, feedback, training, and development to liaisons, • Ensures coverage for Specialty Liaisons when absent from work, • Establishes credible, professional relationships within health system clinics with physicians, clinicians, and administrative support personnel, • Ensure a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership, • Demonstrates an understanding of site financials and manages to site financial and operational metrics, • Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes, • Provide performance updates to Shields leadership team, • Effective problem-solver who works through barriers for success within clinics and with the support staff, • Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities, • Identifies, assesses, and contributes to continuous process improvement and optimization initiatives, • Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives, • Other duties as assigned Experience/ Education: • Required Licensure/Certification: A National Certification as a CPhT and prior experience as a licensed pharmacy technician would be optimal in this role. Experience in a pharmacy or healthcare setting is required, • Bachelor's degree preferred with a minimum of 2 years supervisory/management experience or equivalent with Shields Health Solutions and 5+ years working in a healthcare or pharmacy environment with direct patient and clinician contact., • Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus., • Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word, • This candidate will be able to quickly learn other programs and extract relevant information, • Possess strong organizational skills is a must, • Understand relevant company and site-specific metrics that drive patient and provider satisfaction and engagement in the SHS care model, • Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality, • Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement, • Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals, • Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information Job Salary: An employee in this position can expect a salary rate between $110,000 and $140,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.

Job Description JOB SUMMARY Responsible for the maintenance of the physician panel, negotiating costs with physicians within pre-established guidelines, and onboarding new physicians based on Client needs. This position is a goal and production-based role requiring the recruiter to meet/exceed monthly recruiting targets. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility of all of us to maintain a positive working environment that promotes client satisfaction and results. MAJOR DUTIES & RESPONSIBILITIES Panel Maintenance • Understand Client fee schedules and TAT requirements in order to negotiate physician agreement terms, • For existing physicians, assist with maintaining:, • Physician profile instructions, • Updated fees, • Doctor Groups, • Deactivating/Reactivating physicians, • W9 remit-to changes, • Research and conduct outreach when new panel options are needed, • Onboarding new physicians, including but not limited to:, • Responsible for the administrative tasks related to the maintenance of the physician panel, • Onboarding new physicians based on Client needs, • Negotiating costs/contract terms according to pre-established guidelines, • Obtaining necessary paperwork, including agreement, application, CV, W9, and NPDB, • Working with the Network leadership to set the fees for agreements, • Providing dictation/Access DS instructions as necessary, • Panel relations with regional panel physicians, • In-person representation and recruiting, • In-person clinic visits to interact with and support block-time physicians, • Scheduling assistance to support Operations and maximize scheduling capacity Recruit and manage doctors in regional strategic markets, specifically, doctors to support Washington L & I clinic IME exam services and surrounding states within the region to ensure the network meets the specific needs of the business relative to the various physician specialties. In some cases, address licensing and necessary certifications for doctors willing to allow unilateral recording and commit to blocked days in Dane Street’s clinic location(s). Conduct in-person recruitment and relationship-management visits with current and prospective panel physicians to support panel growth, engagement, and retention. Foster long-term partnerships with panel doctors through face-to-face meetings and ongoing field presence. Sourcing/Fulfillment of Open Service Requests for referrals requiring urgent network recruitment. Requires daily updates on sourcing efforts. Procure exam locations as necessary and add to Dane Street’s database of available resources in target areas for blocked-time doctors. Other duties & special projects, as assigned and based on business needs. EDUCATION/CREDENTIALS: An Associate’s Degree or Bachelor’s Degree is preferred. JOB-RELEVANT EXPERIENCE: Physician recruitment experience in a Healthcare/Insurance setting or equivalent transferable skill set. Business experience in a healthcare and/or insurance setting is preferred. JOB-RELATED SKILLS/COMPETENCIES: Working knowledge of physician networks, recruitment, medical specialties, and terminology. General knowledge of State and Federal compliance guidelines. Strong negotiation skills, communication skills, understanding of medical terminology, critical thinking, organizational skills, ability to manage time efficiently, and to meet specific deadlines. Legal-related industry expertise preferred. Computer literacy and typing skills required. WORKING CONDITIONS/PHYSICAL DEMANDS: Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work. WORK FROM HOME TECHNICAL REQUIREMENTS: Supply and support their own internet services. Maintaining an uninterrupted internet connection is a requirement of all work-from-home positions. This job description is subject to change at any time.

Job Description Position Summary: The Health Center Manager is responsible for all operational and clinical performance and day-to-day activities at the health center. Reporting to and in collaboration with the Regional Director, Patient Services and Operations, the manager must ensure daily staffing coverage at health center, work collaboratively with other managers to re-deploy staff to other centers based on need, and handle patient issues and complaints as they arise. The manager is the on-site authority and supervisor of all staff in the health center. The manager must adhere to the budget and operational plan for the health center and support the strategic plan and mission of our company. The manager is responsible for all aspects of assigned health center, including assuring that facility and security issues are properly reported and handled, information technology and clinical informatics issues reported and fortunate information, and that all other issues that might arise are handled in a timely and efficient manner.Essential Functions:Oversees the daily operations and staffing of center.Directly supervise staff, which includes the hiring, orienting, training, performance management process and separating staff, if needed in the health center, including clinician staff.Meets or exceeds visit goals through attentive management of the health center's operations including scheduling, matching center hours with patient demand, and staffing.Adheres to the budget for the health center and prepares operating and capital budgets annually.Maintains direct control over and accountability for health center inventories, purchases, supplies and petty cash. Responsible for center to be adequately supplied and all equipment in working order.Assures all staff are trained to offer excellent customer service and quality care to patients in each of their specialty areas in the health center.Acts as customer service role model and provides regular feedback to center staff regarding patient experience, productivity, and appearance of the center.Holds daily huddles (assigning a designee in the absence of manager) to ensure that communication of new information and the daily schedule and staffing are clear to all staff.Is responsible for:Daily health center flow, motivating health center team, maintaining health center goals, ongoing conversation with staff and make changes based on their input.Is accountable for health center performance vs. monthly budget volumes and shares volume and other statistical information with health center staff to motivate productive performance.Routinely reviews and analyzes reports of service visits, budgets, billing, entitlement program enrollments, finances and other performance measurements. Provides feedback and prepares corrective action when needed.Facilitates the work of the on-site clinicians to ensure highest level of efficiency and productivity is reached in the health center while maintaining quality of patient care.Builds a successful health center team and communicates regularly and effectively, including making proactive suggestions regarding staffing issues that impact the companyThrough at least biweekly individual supervision meetings with all health center staff, obtains a thorough understanding of and proceeds to address day-to-day operational issues in the health center.Completes probationary and annual performance reviews timely, providing meaningful feedback to members of the health center team.Develops and completes performance improvement plans or disciplinary actions, in collaboration with Human Resources, when attendance or performance issues are identified and require action and follow-up.Ensures that all staff are proficient in use of the electronic health record and practice management system and ensures staff and self are following all Finance policies and procedures.Participates in the surgical abortion service as on site "Flow Facilitator" rotation according to the needs of the affiliate.Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly.Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act) and CLIA (Clinical Laboratory Improvement Administration), Department of Health (DOH), and PPFA Elements of Performance (EOPs).Non-Essential Functions:Works closely with Human Resources and consults as appropriate on staff performance issues or concerns and contributes to the collaborative recruitment process and retention of staff.Participates in company Compliance, Risk & Quality Management Committee (CRQM) and other integral workgroups and committees as assigned. Timely completion of health center audits and subsequent corrective action when applicable.Performs other duties as assigned by Regional Director, Patient Services and Operations.Attends company's meetings as assigned.Provides coverage as a health center manager for other health centers as needed.Works closely with Human Resources, IT, Finance, Facilities/Purchasing to ensure that systems are functioning effectively and meeting the needs of the health center.Supports and encourages a culture that: Provides a rich amount of information and ideas between sites and other company departments; Participates in ongoing feedback with colleagues; Incorporates customer satisfaction into all aspects of the work; and Encourages teams to take responsibility for evaluating and improving systems.Regularly checks personal company email accounts for important affiliate-related communications, at least every 24 hours. Timely response to all communications including email and phone calls.Qualifications:Three to five years of relevant on-site management experience or equivalent, preferably in a health care environment.Bachelor's degree (or equivalent number of years of applicable experience) strongly preferred;Master's degree with a concentration in healthcare preferred.Excellent organizational, supervisory, and healthcare finance management skills.Ability to effectively motivate a diverse staff and volunteers.Ability to lead and work as a team.Computer skills include knowledge of clinic management software, electronic communications and use of management information systems as a management tool.Ability to work flexible schedule including evenings and weekends.Willingness to participate in all levels of operations to assure maximal performance of the health center.Qualified driver's license and daily availability to an automobile.Customer Service:Adhere to affiliate goals and policies on professionalism, wait time in health center and on the phone, and the system for addressing client complaints.Hold all clinical staff accountable to specific measurable customer service standards (e.g. through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met.).Builds and maintains positive, quality relationships with customers, both internal (colleagues) and external (patients, clients, donors, etc.).Demonstrates commitment to exceeding customer expectations at every opportunity.Responds positively to customer concerns and demonstrates effective problem-solving skills.Consistently interacts positively with internal and external customers.Must be professional level English speaker; Bilingual in Spanish is a plus.Excellent Benefits Comprehensive benefit package that begins on your date of hireAffiliate Wide Performance Incentive Program each quarter where you can earn an additional $1,000. A merit increase is given after a year of employmentAlso offers a Bilingual incentive. 4 weeks of vacation.40 hours per week with an hour lunch

Recruit and manage doctors in regional strategic markets, specifically, doctors to support Washington L & I clinic IME exam services and surrounding states within the region to ensure the network meets the specific needs of the business relative to the various physician specialties. Panel relation

Schedule: Full-Time Monday to Friday 9:00am to 5:00pm No Nights No Weekends No Holidays No On-Call Compensation: $500,000 to $750,000+ Annual Income Guaranteed Base Salary Generous Bonus Plan Malpractice w/ Tail Coverage Health / Dental / Vision Insurance Paid Time Off Professional Fees / Expenses Covered Annual CME Allowance 401k Full Details Negotiable Location: Bronx, New York Company Profile: This regional vascular medicine organization opened its first clinic in 2010 and, today, operates more than 40 offices in 7 states. They currently boast a provider staff of more than 55 talented physicians, nurse practitioners, and physician assistants. Together with their support teams, clinicians offer vein disease services in comfortable, modern settings focused on excellent patient experiences. Position Description: Physicians see an average of 25 to 30 patients per day and are highly supported by clinical assistants and on-site sonographers, as well as dedicated administrative staff. Duties of the role include, but are not limited to: • Radiofrequency ablation, • Sclerotherapy, • Laser ablation, • Microphlebectomy, • Varithena, • Venaseal, • Consultations, • Follow-up visits The practice sees patients for, among other conditions: • Venous insufficiency, • Varicose veins, • Spider veins, • Restless leg syndrome, • Leg swelling, • Leg heaviness The practice uses the AthenaHealth EHR and state-of-the-art ultrasound equipment. Requirements: • New York medical license, • DEA, • Board Certification, General or Vascular Surgery

The Assistant Clinic Supervisor is responsible for overseeing the administrative and clinical functions of the clinic team while serving as a key leader within the program. This role champions agency-wide initiatives and ensures alignment with Astor Services' mission, values, and strategic priorities. The Assistant Clinic Supervisor will complete intake assessments, provide weekly supervision, assign cases, facilitate trainings, ensure high-quality documentation, and support the development and implementation of outcome measures. This role requires flexibility to respond to evolving service area needs, including physically traveling across program sites to provide cross-site oversight, support staff, and ensure consistent, high-quality clinical and operational performance. In addition to strong administrative oversight, this role maintains an active caseload and models best practices in clinical care and professional leadership. • Collaborates with Clinic Supervisor and completes tasks as assigned., • Demonstrates proactive leadership and flexibility in supporting Bronx operations, including physically traveling across sites to provide cross-site oversight, strengthen team performance, and ensure continuity, consistency, and quality of care., • Champions and actively supports agency-wide initiatives, promoting a culture of accountability, innovation, and continuous improvement., • Demonstrates strong leadership by guiding, mentoring, and supporting team members while fostering a positive and high-performing team environment., • Maintains a caseload as determined by the Clinic Supervisor and meets productivity and documentation expectations for assigned clients., • Manages clinician schedules by developing, monitoring, and adjusting caseload distribution and appointment templates, ensuring appropriate scheduling blocks are in place to support productivity targets, intake access, supervision, documentation time, and high-quality client care., • Manages, reviews, and monitors maintenance of client records to ensure both internal and external quality assurance standards and timely completion in accordance with agency and regulatory standards., • Assigns cases to team members and ensures equitable distribution aligned with staff capacity and client needs., • Facilitates trainings and supports staff in maintaining fidelity to evidence-based treatment protocols., • The Assistant Clinic Supervisor collaborates across all levels of the organization to promote effective service delivery, staff development, and continuous quality improvement., • Works collaboratively across all agency programs and departments, taking a proactive leadership role in building strong internal partnerships to drive coordination, alignment, and the delivery of comprehensive, high-quality care., • Training and maintaining fidelity evidence-based treatment protocols, as age-appropriate for the setting., • Provides direct supervision of clinicians and interns, supporting professional growth and adherence to best practices., • Monitors high-risk dashboards and ensures adherence to all high-risk protocols., • Participates in weekly agency Suicide Attempt Review Calls, as needed., • Interfaces with families as needed in support of team members., • Maintains data and reporting structures as required by Office of Mental Health, Department of Health, and Astor., • Completes weekly, daily and monthly reports within expected timeframe., • Promotes culturally responsive, trauma-informed clinical practice throughout all aspects of service delivery., • Completes special projects and assignments as needed or identified by the Clinic Supervisor, Assistant Regional Director or Regional Director., • Completes intake assessments and provides clinical coverage during staffing shortages or increased census, including maintaining a higher caseload as needed., • Aligns all supervisory, clinical, and administrative practices with Astor Services' mission and commitment to serving children and families., • 4 weeks paid vacation annually., • 13 paid holidays., • 4 personal days., • 1 sick day per month, accruable to 150 days., • Fully paid individual LTD and life insurance., • Eligible for participation in agency medical and dental plan both individual and family, with small employee contribution., • New longevity incentives., • Opportunities to make a difference in the lives of children and families in need., • Collaboration with a team of dedicated professionals in a supportive and dynamic environment., • Room for growth and advancement within the organization. Join Astor Services – Apply Now! Do you meet the qualifications above? Are you ready to take the next step in your career and join a mission-driven organization dedicated to improving the lives of children and families? We want to hear from you! Your credentials and compassion can bring about positive change for a child in need. Apply now to become a part of the Astor Services team. Astor Services, a leading provider of behavioral and mental health services in the Hudson Valley and The Bronx, is dedicated to nurturing the emotional and mental well-being of children, adolescents, and families. With a history spanning over seven decades, we are committed to providing comprehensive care and support to help our clients thrive.

Job Description TRUE HEALTH NY Job Description: Medical Assistant – Float (Internal Medicine & OB/GYN) Brooklyn • Queens • Long Island | Version: March 03, 2026 Position Details Job Title Medical Assistant – Float (IM + OB/GYN) Department Clinical Operations Reports To Site Manager (day-to-day) and Regional Clinical Operations Lead FLSA Status Non-Exempt (Hourly) Work Locations True Health NY sites across Brooklyn, Queens, and Long Island (as assigned) Schedule Full-time preferred (40 hours/week). Occasional early/late shifts and Saturdays based on coverage needs. Travel Requirement Required; must be able to travel between sites with short notice per staffing needs. Compensation (Recommended for NY Market – Float Role) Component Amount Notes Base Hourly Rate (Float Role) $26.00–$32.00 per hour Placement based on experience, certifications, and IM/OB competency. Saturday Premium +$2.00 per hour Applies to scheduled Saturday shifts. Quarterly Float Reliability & Impact Bonus Up to $600 per quarter Based on attendance/punctuality, coverage participation, and quality checklist. Last-Minute Coverage Premium $50 per shift Applies when accepting a coverage assignment with <24 hours notice (excluding manager-approved emergencies). Pay Transparency Note Range shown The final offer is determined by skills, experience, and operational need, and complies with NY pay transparency requirements. Position Summary The Medical Assistant (MA) Float supports Internal Medicine and OB/GYN providers across True Health NY sites. This role covers planned PTO, unplanned call-outs, and high-volume clinic days while ensuring consistent patient flow, accurate documentation, and an excellent patient experience. The Float MA is expected to adapt quickly to different site layouts, provider preferences, and schedules while following True Health standard workflows. Key ResponsibilitiesA. Patient Rooming and Clinical Support (All Sites) • Prepare exam rooms, sanitize/turn over rooms between patients, and maintain supply levels., • Bring patients back, verify identity, and confirm reason for visit., • Obtain and document vitals; recognize and escalate abnormal findings to clinical leadership/provider., • Medication reconciliation, allergy verification, and preferred pharmacy confirmation., • Assist providers during exams/procedures as needed (within MA scope and training)., • Provide patient instructions per provider direction and ensure clear after-visit next steps.B. Internal Medicine Support, • Perform point-of-care testing (POCT) per policy (e.g., urine dip, rapid tests) and document results accurately., • Perform EKG set-up/capture when trained and assigned., • Collect and process specimens per labeling and chain-of-custody standards; coordinate lab pickup workflows., • Support immunization/injection workflows as permitted by standing orders and site policy (if applicable).C. OB/GYN Support, • Set up OB/GYN exam rooms (speculums, pap supplies, swabs, kits) and ensure chaperone readiness., • Assist with pelvic exams and specimen collection workflows (pap, swabs) and ensure correct labeling and routing., • Support procedures by preparing equipment/supplies and assisting with room readiness (e.g., IUD/Nexplanon set-up per policy)., • Support pregnancy visit workflows (intake steps, urine dip/POCT as applicable, patient instruction packets).D. Documentation and EHR Tasks, • Document vitals, POCT results, intake information, and other assigned elements in the EHR., • Scan/index outside records, consents, and forms accurately and route to the correct queues., • Support provider/staff task queues as assigned (results routing, follow-up tasks, referrals tracking).E. Float Coverage Expectations, • Travel to assigned sites across Brooklyn, Queens, and Long Island; arrive ready to support clinic flow immediately., • Maintain consistent True Health standards while adapting to site-specific workflows and provider preferences., • Communicate clearly with site leadership regarding priorities, procedure schedules, and any operational risks.Standard Daily Workflow (Step-by-Step), • Clock in and join site huddle (5–10 minutes): review provider schedules, procedures, staffing gaps, and priorities., • Room readiness check: supplies, labels, POCT inventory, chaperone needs, and equipment functionality., • Room patients: verify identity, collect chief complaint, take and document vitals, reconcile meds/allergies, and prepare patient for provider., • Assist during visit: chaperone as needed; support procedures; collect specimens and document POCT results per protocol., • After-visit: provide instructions per provider direction; label and route specimens; coordinate lab pickup; schedule next steps if assigned., • Between patients: maintain task queue, scan/index documents, restock rooms, and keep turnover consistent., • End-of-day closeout: reconcile specimens and pending labs, restock key supplies, close tasks, and provide handoff notes to site leadership.QualificationsRequired, • High school diploma or GED required., • Minimum 1 year of experience as a Medical Assistant (Internal Medicine and/or OB/GYN preferred)., • Ability and willingness to travel between Brooklyn, Queens, and Long Island locations., • Strong communication skills, reliability, and comfort working in a fast-paced clinical environment.Preferred, • CMA/RMA/NCMA certification preferred., • Phlebotomy, EKG, and/or OB/GYN procedure support experience preferred., • Bilingual abilities preferred based on patient population needs.Performance Expectations, • Clinic flow support: on-time rooming and efficient turnover to reduce bottlenecks., • Quality and safety: accurate vitals and specimen labeling; adherence to infection control standards., • Patient experience: professional communication and respectful, culturally competent care., • Reliability: attendance, punctuality, and responsiveness to coverage needs., • Cross-training: completion of Float competency checklist and site manager sign-offs.Physical Requirements, • Standing/walking for most of the shift; frequent bending and reaching., • Ability to lift and carry up to approximately 25 lbs., • Ability to

Job Description WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve. What it’s all about: As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care. What’s in it for you? Top priority of culture and community including ongoing training Attractive compensation package with monthly bonus opportunities Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs Mentorship and professional development opportunities including a CES Advisory Board Field support for your hearing center What you will do: Maintain client charts and ensure information is up to date Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients Enter stock and custom orders, perform weekly inventory audit to ensure accuracy. Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements Maintains a clean, inviting, and friendly environment Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care What we are looking for: High School Diploma or equivalent Experience in customer service and office administration Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers Proficiency with computers including scheduling software and MS Office Strong multi-tasking, organization, and time-management skills A Place to Grow your Career: Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer: A professional development team of dedicated Regional Training Managers Continuing education, LinkedIn Learning and tuition reimbursement Career advancement pathways for Center Support and Client Care Pays :$19hr The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Job Description:\n\nRegional Practice Operations ManagerMulti-Site Medical Group\nCompany: TRUE HEALTH NYEmployment Type: Full-TimeCompensation: $82,000–$95,000 annually, based on experiencePotential Bonus: Eligibility for a performance-based bonus, subject to company policy and achievement of defined operational goalsLocations: Williston Park, Great Neck, Fresh Meadows and Brooklyn, New YorkReports To: Chief Operating Officer and PresidentTravel: Regular travel between all assigned practice locations is requiredAbout TRUE HEALTH NY\nTRUE HEALTH NY is a growing multi-site medical group providing obstetrics and gynecology, primary care and related healthcare services across Long Island, Queens and Brooklyn.\nWe are seeking an experienced, hands-on Regional Practice Operations Manager to oversee the daily non-clinical operations of our medical offices. This person will supervise site leads, establish consistent operating standards, improve staff accountability and ensure that each location is properly staffed, organized and prepared to serve patients.\nThis is not a desk-only administrative position. The Regional Practice Operations Manager must regularly visit the practices, observe operations firsthand, coach employees, address recurring performance issues and follow through until problems are resolved.Position Summary\nThe Regional Practice Operations Manager is responsible for the consistent and effective operation of multiple medical practice locations.\nThe manager supervises and supports designated site leads, reviews attendance and operational exceptions, coordinates staffing, monitors patient flow, handles escalated administrative issues and reports weekly to executive leadership.\nThe successful candidate will be organized, direct, fair and comfortable holding employees accountable. The manager must be capable of balancing patient service, staff management, provider support, compliance and operational efficiency in a fast-paced healthcare environment.Essential ResponsibilitiesMulti-Site Operational Leadership\n\n \n Oversee daily administrative and operational performance across all assigned medical offices.\n \n Travel regularly between practice locations to conduct site reviews and provide in-person management support.\n \n Ensure that each office opens on time, is appropriately staffed and is operationally ready before the first scheduled patient.\n \n Standardize front-desk, medical-assistant and office-support workflows across locations.\n \n Identify recurring operational failures and implement practical corrective plans.\n \n Maintain visible leadership presence rather than managing locations exclusively by telephone or email.\n \n Escalate significant operational, staffing, clinical-safety or compliance concerns to executive leadership promptly.\nSupervision of Site Leads\n\n \n Directly supervise designated site leads at each practice location.\n \n Establish clear daily, weekly and monthly expectations for site leads.\n \n Conduct regular individual and group meetings with site leads.\n \n Review site-lead reports, attendance exceptions, staffing concerns and unresolved patient-service issues.\n \n Coach site leads on communication, documentation, delegation and employee accountability.\n \n Evaluate whether site leads are completing assigned duties accurately and consistently.\n \n Recommend additional training, performance improvement or reassignment when a site lead is not meeting expectations.\n \n Provide input concerning promotions, disciplinary action and continued employment.\nAttendance and Timekeeping Oversight\n\n \n Monitor employee attendance, punctuality, call-outs, missed punches, unapproved early departures and schedule deviations.\n \n Ensure that site leads document attendance exceptions consistently and in real time.\n \n Review timekeeping reports and compare reported hours with assigned schedules when necessary.\n \n Follow up on repeated attendance or timekeeping violations.\n \n Conduct initial coaching conversations and document the discussion.\n \n Coordinate formal corrective action with executive leadership and human resources.\n \n Ensure that attendance standards are applied consistently across employees and locations.\n \n Escalate provider attendance concerns to executive leadership rather than independently changing provider compensation or employment terms.\nStaffing and Schedule Coordination\n\n \n Review staffing needs across all locations and coordinate appropriate coverage.\n \n Address unexpected absences, staffing shortages and scheduling conflicts.\n \n Work with leadership to determine when temporary coverage, overtime, schedule changes or new hiring are necessary.\n \n Help ensure that front-desk and clinical-support staffing matches scheduled patient and provider volume.\n \n Participate in interviewing, selecting, onboarding and evaluating administrative and clinical-support employees.\n \n Coordinate employee training and cross-training between locations.\n \n Maintain reasonable backup coverage plans for critical positions.\n \n Monitor excessive overtime, inefficient scheduling and unnecessary staffing costs.\nProvider and Clinical-Team Support\n\n \n Support providers by ensuring that offices are properly staffed, supplied and operationally organized.\n \n Address non-clinical workflow problems that interfere with provider productivity or patient care.\n \n Coordinate provider schedule changes with authorized leadership and scheduling personnel.\n \n Monitor whether staff are prepared for scheduled appointments, procedures and clinic sessions.\n \n Help resolve administrative barriers affecting patient flow, room turnover, documentation routing or follow-up work.\n \n Communicate professionally with physicians, advanced-practice providers, sonographers, medical assistants and administrative employees.\n \n Respect clinical authority and avoid directing independent medical judgment or patient-care decisions.\nPatient Experience and Service Recovery\n\n \n Monitor patient wait times, front-desk service, telephone responsiveness and complaint trends.\n \n Investigate escalated administrative complaints and obtain relevant information from the involved employees.\n \n Provide professional service recovery within established company authority.\n \n Escalate clinical complaints, potential patient-safety events and legal threats immediately.\n \n Ensure patient concerns are documented, routed and followed through to resolution.\n \n Coach employees on respectful communication, professionalism and de-escalation.\n \n Identify recurring patient-experience problems and recommend workflow improvements.\nWorkflow and Performance Management\n\n \n Observe office workflows and identify delays, duplication, unclear responsibilities and preventable errors.\n \n Implement approved standard operating procedures consistently across sites.\n \n Monitor task completion, work queues and operational follow-up.\n \n Establish clear ownership for unresolved administrative tasks.\n \n Conduct routine operational audits and follow up on deficiencies.\n \n Help improve patient throughput, room utilization and staff productivity without compromising safety or service.\n \n Hold employees accountable for assigned tasks and deadlines.\n \n Recognize and reinforce strong performance as well as address deficient performance.\nCompliance and Risk Management\n\n \n Reinforce compliance with company policies, HIPAA, OSHA, infection-control requirements and patient-privacy standards.\n \n Ensure that confidential employee and patient information is handled appropriately.\n \n Report suspected privacy, safety, harassment, retaliation, fraud or compliance violations promptly.\n \n Confirm that required workplace notices, logs, emergency information and operational materials are maintained.\n \n Coordinate with leadership regarding incident reports, employee injuries and safety concerns.\n \n Support readiness for payer reviews, regulatory inspections and internal audits.\n \n Do not independently provide legal, clinical or human-resources determinations outside the position’s authority.\nSupplies, Facilities and Vendor Coordination\n\n \n Monitor medical and office supply availability across locations.\n \n Help prevent unnecessary emergency ordering, stockouts, waste and uncontrolled purchasing.\n \n Coordinate approved maintenance and repair requests.\n \n Follow up with vendors and internal contacts until operational problems are resolved.\n \n Escalate urgent facility, equipment, security or safety concerns immediately.\n \n Verify that offices are maintained in a clean, professional and patient-ready condition.\n \n Monitor recurring facility or vendor problems and recommend longer-term solutions.\nReporting and Communication\n\n \n Submit a structured weekly operations report to the Chief Operating Officer.\n \n Report attendance exceptions, staffing gaps, patient complaints, site-lead performance and unresolved risks.\n \n Maintain an action-item list with responsible owners and completion deadlines.\n \n Provide clear information supported by documentation rather than assumptions or incomplete verbal reports.\n \n Communicate urgent issues immediately rather than waiting for the weekly report.\n \n Participate in recurring leadership and operations meetings.\n \n Track whether previously identified problems were actually corrected.\nWeekly Reporting Expectations\nThe Regional Practice Operations Manager will provide a weekly report addressing:\n\n \n Staffing vacancies and coverage issues\n \n Attendance and punctuality exceptions\n \n Missed punches and timekeeping concerns\n \n Site-lead performance\n \n Provider schedule disruptions\n \n Patient complaints and service-recovery cases\n \n Wait-time and patient-flow concerns\n \n Open maintenance and facility issues\n \n Supply or inventory concerns\n \n Employee coaching and corrective-action matters\n \n Compliance or safety incidents\n \n Unresolved operational risks\n \n Decisions or support required from executive leadership\n \n Status of prior action items\nPerformance Measures\nPerformance will be evaluated using factors such as:\n\n \n Timely opening and operational readiness of each location\n \n Reduction in unexplained attendance and timekeeping exceptions\n \n Accuracy and timeliness of site-lead reporting\n \n Adequacy of staffing coverage\n \n Resolution time for operational problems\n \n Reduction in repeated patient complaints\n \n Improvement in patient flow and wait-time performance\n \n Completion of employee coaching and follow-up\n \n Compliance with approved policies and procedures\n \n Control of overtime, staffing inefficiency and avoidable supply costs\n \n Completion of assigned projects and corrective-action plans\n \n Responsiveness and quality of communication with leadership\nManagement Authority\nThe Regional Practice Operations Manager is authorized to:\n\n \n Assign and prioritize routine operational work.\n \n Direct site leads and administrative or clinical-support employees regarding approved workflows.\n \n Conduct coaching and performance discussions.\n \n Document policy and performance concerns.\n \n Request explanations and supporting documentation for attendance or operational exceptions.\n \n Recommend hiring, promotion, discipline, reassignment or termination.\n \n Coordinate emergency coverage and approved operational schedule changes.\n \n Escalate unresolved issues to executive leadership and human resources.\n\nUnless specifically delegated in writing, the manager may not independently:\n\n \n Hire or terminate an employee.\n \n Change an employee’s compensation.\n \n Suspend an employee without approval.\n \n Modify provider contracts or compensation.\n \n Approve material unbudgeted expenses.\n \n Make clinical decisions or direct a licensed provider’s medical judgment.\n \n Promise refunds, settlements or legal resolutions.\n \n Disregard company, regulatory or employment-law requirements.\nRequired Qualifications\n\n \n At least five years of progressively responsible medical-practice, ambulatory healthcare or outpatient operations experience.\n \n At least two years of direct employee-supervision or management experience.\n \n Demonstrated experience overseeing more than one office, department or operating unit.\n \n Experience managing front-desk, scheduling, medical-assistant or clinical-support operations.\n \n Experience addressing attendance, performance and employee-accountability concerns.\n \n Working knowledge of medical-office workflows, patient confidentiality and healthcare compliance expectations.\n \n Ability to travel regularly between Long Island, Queens and Brooklyn practice locations.\n \n Strong written, verbal and interpersonal communication skills.\n \n Ability to organize competing priorities and follow through without continuous executive supervision.\n \n Strong judgment and the ability to distinguish routine operating matters from issues requiring escalation.\n \n Proficiency with Microsoft Office or Microsoft 365 applications.\n \n Ability to review schedules, timekeeping reports, operational reports and basic performance data.\nPreferred Qualifications\n\n \n Bachelor’s degree in healthcare administration, business administration, management or a related field.\n \n Experience managing four or more outpatient medical locations.\n \n Experience in obstetrics and gynecology, primary care or a multi-specialty medical group.\n \n Experience with eClinicalWorks or a comparable electronic health-record system.\n \n Experience with ADP or another workforce-management and payroll platform.\n \n Experience implementing standard operating procedures and performance dashboards.\n \n Familiarity with revenue-cycle workflows, payer requirements and medical-practice financial performance.\n \n Professional certification such as CMPE, FACMPE, CPPM or a related healthcare-management credential.\nSchedule and Availability\nThis is a full-time management position. The usual schedule is expected to be Monday through Friday; however, the manager must be available to visit locations based on practice operating hours and business needs.\nOccasional early-morning, evening or Saturday availability may be required for office openings, staff training, urgent coverage, investigations or operational follow-up.\nThe position requires reliable transportation and regular travel between assigned practice locations.Physical and Work Requirements\n\n \n Ability to travel between multiple medical offices.\n \n Ability to remain on site and move throughout a medical office for operational observation.\n \n Ability to use a computer and telephone for extended periods.\n \n Ability to communicate effectively in person, by telephone and electronically.\n \n Ability to occasionally lift or move ordinary office supplies and materials, with reasonable accommodation where applicable.\nCompensation and Benefits\nThe anticipated annual salary range for this position is $82,000–$95,000. The final salary will be based on relevant experience, demonstrated multi-site management abil

Job Description Overview Who we are: Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. Why You’ll Love Working with us: Unmatched Culture Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team. Diversity & Inclusion We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters. Growth & Advancement We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage. Support for Continuing Education Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams. Benefits and Perks Created to Support You Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits. Responsibilities Regional Director of Operations: We are searching for a dynamic visionary with a hands-on entrepreneurial approach to propel our geographic reach as a Regional Director of Operations at Golden Steps ABA. This role will be the driving force behind Golden Step’s expanding mission of delivering exceptional Applied Behavior Analysis (ABA) Services to children with Autism Spectrum Disorder (ASD) in a new state or region. Successful Directors of Operations are typically initiative takers who thrive on direct leadership to build out and grow our presence in a new area. You'll have the autonomy to shape strategies and implement systems that propel our growth while ensuring the highest standards of service for our patients. Travel required Qualifications A day in the life:Regional Operational Leadership • Provide direct leadership, strategic guidance, and support to State Directors across an assigned region., • Conduct regular performance and development meetings with direct reports., • Ensure consistent implementation of company policies, SOPs, and operational initiatives., • Serve as the primary escalation point for operational challenges., • Foster collaboration and share best practices across multiple state operations.Operational Excellence, • Drive regional performance through improved operational efficiency, staffing readiness, intake conversion, and service capacity., • Identify operational challenges and develop action plans to support growth., • Monitor key performance metrics and proactively address risks impacting operations., • Support expansion initiatives, including new clinic launches and resource planning.Strategic Execution, • Translate executive initiatives into actionable regional plans., • Lead implementation of new workflows, technology enhancements, and operational processes., • Measure adoption and effectiveness of new initiatives while continuously improving execution., • Partner with Clinical Operations and cross-functional teams to ensure seamless implementation.Data & Analytics, • Analyze operational data to identify trends, opportunities, and areas for improvement., • Develop dashboards and standardized reporting to provide actionable business insights., • Improve reporting processes through automation and workflow optimization., • Collaborate with Business Intelligence, IT, and analytics teams to enhance operational visibility.Cross-Functional Partnership Maintain close, cross-functional alignment with core corporate departments including: Talent Acquisition, Intake, Staffing, Clinical Operations, Revenue Cycle Management (RCM), Credentialing, Finance, and Business Intelligence. Ensure operational alignment across all departments to improve speed-to-market, corporate communication, and overall execution velocity. Leadership Development • Coach and mentor State Directors to strengthen leadership, accountability, and decision-making., • Promote a culture of collaboration, ownership, and continuous improvement., • Support succession planning and leadership development across the region.

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

ALDI is looking for enthusiastic part-time cashiers and stockers.As a cashier, you'll provide friendly, efficient checkout service, while as a stocker, you'll help keep shelves stocked and organized to ensure a great shopping experience.Each role plays an important part in maintaining smooth store o

Performs other duties as assigned by store, regional, or national leadership. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department. Performs other duties as assign

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Performs other duties as assigned by store, regional, or national leadership.

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department. Performs other duties as assign

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Towne is an exceptional arrival through departure experience company.With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover

Job Title: Roofing Crew Member.Reports To: Project Manager / Foreman.The Roofing Crew Member is responsible for assisting with the installation, repair, and maintenance of roofing sealant systems.This is a hands-on field position that supports daily jobsite operations and ensures work is completed s

Optum is a clinician-led care organization that is changing the way clinicians work and live.

Responsibilities: Stock merchandise and straighten shelves; Keep aisles clean and organized; Assist members with loading large items; Assist in other departments as needed; Follow safety procedures and merchandising standards.

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

A Healthier Future Starts With You!.Whether youre on the line, prepping ingredients, or welcoming guests, you play a key role in delivering first-class hospitality and food thats fresh, fast, and thoughtfully made all in a supportive, high-energy environment.Join our mission to reshape fast food an

Albertsons - 103 Knollwood Road - Responsibilities: Stock and organize merchandise on shelves; Maintain stocked, clean, bright store appearance; Operate tools (box cutters, pallet jacks, forklifts); Occasional cashier/checker duties; Work in freezer, refrigerator, and sales floor environments.